The Balmoral Hotel

, Edinburgh, United Kingdom
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The Balmoral Hotel

, Edinburgh
5 star

Rooms: 188

1 Princes Street - Edinburgh - Scotland - EH2 2EQ - United Kingdom Hotel Website | | 131 556 2414
867 Traveller

Reviews - The Balmoral Hotel

Submitted by: Jill Behrle in 13/06/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
The hotel was perfectly located to walk the royal mile, we loved it. The concierge was the best I've ever encountered. The rooms were small, as they are throughout europe, but lovely. The hotel restaurant was fantastic. We have reccommended the Rocco Forte Balmoral to our friends who are going to Edinbugh. I can't wait to get back.

Historical Traveller Reviews of The Balmoral Hotel

Lovely hotel

from A TripAdvisor Member
My husband and I stayed here in June and had a wonderful weekend. Although the room was fairly small, we expected that from an older, city centre hotel. The decor and furnishings were excellent as was the standard of cleanliness.
Hadrian's restaurant - our meal was delicious, one of the best we have had. Gorgeous pud!
And the staff - we couldn't fault them, so friendly, courteous and my abiding memory is of the old doorman in full scottish regalia opening my car door as we left and asking where we were driving to... when I told him it was to preston he remarked "downhill all the way!" How right he was!! We intend going back in November - can't wait!


from A TripAdvisor Member
We arrived at the Balmoral on the 3rd leg of our Honeymoon in June 2004. The reception staff were excellent, and we were given a brief tour of our hotel and our room before being left to unwind following our long flight from the US.

The room was amazing, with a separate living room area and a large bed. The mini bar was well stocked, and was not overpriced (a rare thing for hotels). The bathroom was very nice with a large bath and power shower.

We were fortunate to be there while the Chocolate buffet was available (Thursdays) and were not disappointed. The Choc dipped strawberries in particular were excellent.

We used both restaurants and the food was of the highest standard in both, with a good selection of wines to accompany them. Breakfast offered a large buffet selection, and saved the need for lunch!

The swimming pool and gym facilities were first class. Everything was so clean and the atmosphere was relaxed in the gym. The pool looks even better in reality than it does in the pictures. All of the staff were very friendly and helpful.

I can not recommend the Balmoral highly enough and we look forward to returning there for our anniversary next year.

Disappointing, not up to standards

from frenchandparisian
We had booked a De-Luxe room without view, knowing it could be noisy, at a very good rate. Upon arrival, we were attributed a corner room, outside facing, not on the quiet castle side, but on the noisiest corner. And it WAS noisy. I requested an innerfacing, as per my reservation, which they showed us. I just checked if this was a Deluxe, since it looked smaller. No it was not, no more available, but a superior. Right, what was the rebate? None whatsoever, since I "already got a very good rate, which included an upgrade". I started to lose my temper, requested the manager. Well, you have to travel with a printed version of your arrangements, which I always do. They finally agreed on it, and discounted my rate. Well. Otherwise it is just OK. Not really up to the standards, and certainly not up to my memories, 6 years back.
The upkeep is not good. Some of the curtains fall off the rod, and the link is replaced by staples. The TV has some channels, just the ones I expected to watch. Bath amenities are nice, but scarce. No slippers were to be found. Service is not good : trays sit for hours on in te corridors. The TV I requested fixing for never was, and no one advised about it. Never got to have an evening turndown.
Additionnally, the bar downstairs, which they make big fuss about, is dark, dull and noisy : people keep walking through, half drunk (at best) from one of the several wedding parties round the corridor, and the settees should have been changed ... a long time ago.
I filled in the form, with all details including my personnals. Nobody felt they should comment, and we got back 6 weeks ago. Pity ... !
I already had this feeling in one of the Rocco Forte Hotels (Hotel Amigo, Brussels) that they let it go, and nobody is really on charge, or cares. But this time was really disappointing.

How about - above average, but some problems?

from A TripAdvisor Member
Stayed here for one night after a business function in the hotel. The first room I was given was on 1st floor overlooking the bridge and much too noisy. I changed to the 4th floor, room was smaller, but very comfortably furnished and looking out to the centre of the building over some sort of air conditioning duct. This had a loud humm from 7.30am til 11pm (cured with a pillow over my head). Worst were the brown damp stains in the bathroom ceiling. I did mention it to their Events Manager and wrote on guest questionnaire - shame that they didn't wish to respond. No tea & coffee facilities and I never found the hairdryer. I will be back to Edinburgh - but not to the Balmoral - sorry, just not worth it.

Wonderful! The Balmoral was great!

from Bonnie.Northbrook
We stayed at the Balmoral last summer July 28 - 31, 2003 just before the Festival. The staff couldn't have been accommodating. We received upgraded rooms on the top floor with fantastic views of the this beautiful city. I had set up tours in advance and they fell through so the concierge set up new ones that were sensational. They also arranged pick up at the airport and return trip. The breakfasts were great. We ate at Hadrian's which was also very good. The Hotel is so centrally located that we will able to stop and drop off our packages quite frequently.


from A TripAdvisor Member
Loved our stay. We were there for 4 nights for a wedding. The first day we had a room that didn't end up having a working thermostat so they ended up changing us for the following nights--and giving us an upgrade in the process, at the same rate. Comfy beds, decent showers. Only complaint is that the walls are thin - we could hear our neighbors and vice-versa. The high tea they do is lovely, but a bit overpriced and overrated. On the whole, however, I'd love to stay here again!

Very nice experience

from A TripAdvisor Member
We recently stayed at the Balmoral for a weekend and had a very nice experience. They have recently renovated the place, and it shows. Our room was spacious, decorated in a fashionable modern way, and very clean! The conceirge was extremely helpful and gave us lots of good suggestions for day trips and local pubs. It is in a convenient location, especially close if you are coming in from the bus/train.
Negatives, like a previous reviewer, weren't really that bothersome. We had an internal view, the separate facuets, etc. but in the big scheme of things, those things don't bother us. One thing though, they did such a nice job renovating the place, they could have spent some more time on the onsite pub. No character! Which is probably better though, as it forces you to go out and explore the Edinburgh nightlife!

Great place to stay

from Jillybean1953
We recently stayed at the Balmoral and thought it was a great hotel.
Large spacious rooms and bathrooms. Loved the heated floors in the bathroom. The separate hot and cold water faucets are annoyning but not a big deal. We were first given a room overlooking Princes Street. The AC wasn't working well and the traffic noise was too much to leave the windows open. We asked to be moved to another room and were given a room with castle view (beautiful at night with the floodlights) The room was a bit smaller as was the bathroom, but much quieter and great view. The staff were polite and helpful. The kilt-wearing men at the entrance were friendly and great about recommending different places to eat. And the location is great,close to both Old and New Town and the castle.

One of The Finest Hotels in The World!!!

from FloridaDebbie
When in Edinburgh in the past, I always stayed at that other 5 Star hotel, the Caledonian, this time, my wife surprised me with a 25th anniversary surprise over the Christmas season in 2003 at the Balmoral.
Wow! Make no mistake about it, the Balmoral is a world class hotel.
What an outstanding hotel! World class service, outstanding rooms and very exceptional food. I, a seasoned and demanding world traveler, was so impressed-permit me to go on. Great location, right on Princess St., a block up from Jenners, the oldest and finest department store in Scotland and one mile from the castle. First rate service all the way, from the on site-manager to the housekeepers. If you are going to be in Edinburgh, don't consider staying anywhere else, If you do, it will will be your loss.

Big pros and a few cons

from A TripAdvisor Member
I spent 4 nights at the Balmoral and I was very pleased with almost everything. The hotel has a great atmosphere, although the illumination of the corridors makes them a bit gloomy. Contrary to the experience of one other reviewer, the airconditioning was working well.The staff was always efficient and kind. I never had to wait to obtain somebody's attention. The hotel has a formal, elegant restaurant (the Number One) a pub and a brasserie (Hadrian's) which is also the place for breakfast. I had dinner at Hadrian's twice, because I was so pleased the first time I wanted to try some other dishes, and I was not disappointed. The prices were mid-range if compared to those of other restaurants in the centre of Edinburgh.Now, the negative points: this is the first hotel in the UK where I have not found tea-making facilities in the room, which is rather surprising. The other thing is the bathroom: however spacious and charmingly decorated, it had old-style fittings of a kind that the rest of Europe replaced more than 50 years ago. I am referring to washbasin with separate faucets for hot and cold water, a WC that you can flush only if you press the lever really strongly (and in most cases you have to try several times), a shower that provides warm water only when the tap is turned completely open, so you cannot regulate the water jet, unless you like cold showers.In conclusion, I can put up with the negative aspects, and I would be happy to choose the Balmoral again for my next trip to Edinburgh.

Top Local Tips for Edinburgh

Buses are great! Get a bus from the airport. It is a snip of the price of a taxi and will drop you right in the city centre. The buses depart regularly from the airport (about every 15mins).

Edinburgh Castle Don't go with a pram. There are too many stairs and not enough access. If you are travelling with babies and do want to go to the castle, get a taxi there and take a baby harness.

Buses The buses are really cheap and very regular so if possible try them


Other names for The Balmoral Hotel

  • balmoral hotel edinburgh
  • balmoral hotel
  • balmoral edinburgh hotel
  • balmoral edinburgh
  • Address: 1 Princes Street - Edinburgh - Scotland - EH2 2EQ - United Kingdom
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"Delightful" - Jill Behrle

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