Sheraton Grand Hotel and Spa

, Edinburgh, United Kingdom
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Sheraton Grand Hotel and Spa

, Edinburgh
5 star

Rooms: 260

1 Festival Square - Edinburgh - Scotland - EH3 9SR - United Kingdom Hotel Website | | (131) 229 9131
650 Traveller

Reviews - Sheraton Grand Hotel and Spa

3/10
Great service and staff
Submitted by: Ricky in 13/09/06
  • Age Group: 18 - 25
  • From: India
  • Traveller type: Adventurer
Price,location, rooms, restaurants, bars, staff, services

Historical Traveller Reviews of Sheraton Grand Hotel and Spa

was ok

from rachmac1
My partner and I stayed here on a last minute deal on monda y night. I was very excited, as it is promoted as a 5* deluxe hotel, but was quite disappointed. I thought our room was a bit shabby, and quite non-descript. it could have been anywhere and I didnt feel it was worth the money. On the other hand, the staff were very pleasant and helpful, but I dont think we will stay there again

Not 5 Star

from A TripAdvisor Member
We stayed at the hotel for 3 nights in early December. The hotel was nice enough, but the room, expecially the bathroom was not of a 5 star standard. The bathroom appeared to have very poor quality fittings which in my opinion needed updating.

Before we went to the hotel, my husband e-mailed them to request a room with a view of the castle as it was our anniversary when we were there. Unfortunatly we did not receive a reply nor a room with the view requested, but a view of the car park.

The location is quite good for Princes Street.

Tarnished Formula Disappoints

from A TripAdvisor Member
My wife and I stayed here to attend a dinner here. Our room rate of £150 did not even include breakfast. The rooms are clean but the decoration is very dull, which is disappointing as I understand it was built quite recently. There is a good bar/basic restaurant next door, but it is packed as the city workers pile out in the early evening. The staff are polite and the service is generally good, but the ballroom gets insufferably full of smoke when it is full. We didn't use the restaurant. There was no courtesy transfer to or from the airport, the private bus stops around the corner from the hotel leaving you with a five-minute walk with all your luggage.

The bed was comfortable. The views from the windows are of other multi-storey offices and it is situated on a wind-swept plain of featureless concrete in an area that is pretty much devoid of decent shops and restaurants, these are 10-15 minutes away, which is a long walk after dark in November. If you approach the hotel from the front, you end up on the second floor, and have to look around for reception, which is downstairs. I think you could probably get much better value elsewhere.

Was ok

from A TripAdvisor Member
Nice hotel in the typicall business 5-star category. Staff is very helpful. The ONE spa is really great but rather a lure for the hotel. Would be cool if you could use - next to the average pool and gym - the exterior hydropool (not treatments) without the £20 penalty fee...

Do's:

- Breakfast is perfect

Donts:

- ONE-spa sided rooms on 3rd floor. You are next to the kitchen ventilation...

Not the right hotel for a weekend break

from A TripAdvisor Member
Overall disappointing. The decor in the rooms is dated and the bathrooms are in definite need of refurbishment. I would expect more from a 5 star hotel. The service was generally good though.
If you are looking for a hotel for a weekend break choose somewhere else - you don't get a good feel returning back to your hotel after a full day of sightseeing.
The Spa at the hotel is great though. It almost makes up for the hotels shortfalls. However, I was very annoyed at having to pay £20 per person to use the full spa facilities (no treatments, just access to the areas other than the pool & gym).

Frankly very average

from Gemstone4ever
What a shame. I had consoled myself wth having to travel on work on a Sunday by the thought of staying in a hotel that had a reputation for being a bit of a treat. The spa might be a treat - the hotel certainly isn't.

My classic room was utterly drab and the window was open, letting in a stong foodie smell from the kitchen roof directly outside. As it was a cold autumnal day, I obviously closed it. A loud whistle then filled the room as the high pitched wind weirdly squeezed through the pane.

Normally I would, but I couldn't be bothered complaining as I was dog tired but presumably the management are aware of the problem as the window was left ajar on a very chilly day.

The spa's great.
The breakfast is fab, especially if you are a fan of kippers - I love'em.

Very Pleasant Place to Stay and Good Location

from amh3855
Recently stayed here for 4 days on vacation and had a lovely stay that is typical of Starwood properties. Don't know if it is due to being a Gold Preferred member but most of the staff were very pleasant and helpful. Had a very nice room on the executive floor with a view of Edinburgh Castle. They also have a very nice executive lounge for continental breakfast and evening refreshments, which was very pleasant to sit in and relax after a day of touring or shopping. The staff had very good restaurant recommendations and were great about giving me directions to different sites or areas (I think I ended up with about 10 little maps of Edinburgh). The bathrooms had good amenities with nice deep tubs and good water pressure. Only thing thing that was so-so was the bed which was a little lumpier and not as comfortable as the Starwood Properties in the States. Do not miss scheduling time at the attached Spa as it is wonderful and one of the best I have been to. It was worth every penny for a great afternoon of relaxation and stress relief. The treatments were wonderful and I loved the Thermal Suite and Indoor/Outdoor Whirlpool. Edinburgh seemed to be a hip city with a wonderful history. Four days was not enough to explore all it has to offer and I can't wait to return. The Sheraton offers a great central location and very close to Princes Street and all the wonderful shops.

Absolutely unworthy of 5-star rating - way overpriced!!

from Zana711
The Sheraton Grand is nothing but grand. I stayed in a classic room one week and it was so ordinary that it can be compared to a 3-star hotel. The next week I upgraded to the Grand Deluxe room and it was equally disappointing. Room service was prompt but very expensive with my £7.50 salad smaller than a typical side salad. Most of the hotel interior looks very tired and can definitely do with a face lift, e.g. the wood panels in the lifts are worn out and scratched. The only saving grace was the gym attached the spa.

The Spa was great

from katkinManchester
The hotel and in particular the room was disappointing - for a 5 star hotel I expected it to be alot more luxurious admittedly we stayed in the ordinary rooms (which have a very poor view) but I was still surprised at just how basic it was. However, the spa really made up for any shortfall - it was wonderful. We booked 2.5 hours which costs £20 and we were allowed to use all the saunas, steam room etc but the highlight was the outside spa pool - it was really warm and bubbling and we lay outside watching the stars! I would stay here again, but only because of the spa. By the way the hotel staff were all very pleasant and the service was good except for the fact that both breakfast orders were incomplete.

On balance a fair choice of hotel for Edinburgh

from Bunkerbuster
When I checked in, although having requested a non-smoking room I was given a room which stank so much I could take no more than three paces inside. Needless to say, I turned on my heel, marched back to reception and demanded a non-smoking room, which was provided straight away. A complimentary bottle of champagne was sent up to my room for my trouble, which was a very pleasant and welcome surprise and all was well again within about 20 minutes. I was staying in Edinburgh on business for 3 nights. Throughout my stay, the heating was set to maximum and I had to open the window a crack (which is as far as it would open) and let the strage malty, musty smell in from the nearby distillery: the in-room heating/cooling controller seemed to have no effect. The room was otherwise unremarkable. I did not eat at the hotel so cannot comment on the quality of the food, but in any event for dinner I would recommend a short walk across the road to the excellent Stac Poly resturant for the very best of moden Scottish cuisine. For lunch, you cannot beat Oloroso in the city centre. The hotel has a nice enough bar where they mix first class cocktails; I had several dry martinis, each of which was spot on, which for me pushes this hotel into the "above average" category.

Top Local Tips for Edinburgh

Must see....Oloroso Oloroso Restaurant and Bar has wonderful views of the whole city...walking distance from the Sheraton...33 Castle Street.

The Witchery Try to get a table here - it is a fantastic restaurant beside the castle. If you don't want to spend a fortune, opt for the light lunch menu of 2 course for £12.50 a head. The rich and famous have dined here, so why not join them? A beautiful restaurant with food to die for.

shuttle bus We were going to get a taxi into the city, but were told about the airport shuttle bus, which is only £3 each and goes directly to the centre of town, giving information at each stop as to which hotel can be found there. Very informative and useful to anyone who is a stranger to the area.

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  • Address: 1 Festival Square - Edinburgh - Scotland - EH3 9SR - United Kingdom
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