Royal Terrace Hotel

, Edinburgh, United Kingdom
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Royal Terrace Hotel

, Edinburgh
4 star

Rooms: 104

18 -22 Royal Terrace - Edinburgh - Scotland - EH7 5AQ - United Kingdom Hotel Website | | (0 31)5573222
339 Traveller

Reviews - Royal Terrace Hotel

4/10
Customer Care
Submitted by: Karen Bowen in 01/02/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
Having stayed for 7 days at this advertised 4* Hotel I have to say I was disappointed. The room whilst adequate and clean lacked some 4* requisites - bottled water, mini bar and good quality toiletries.
It felt for most of our stay that there were also reduced services and if this is the case guests should be informed of this in advance of their stay.
The Terrace Brassiere seats 32+ and you are asked to book. On the day of arrival we wanted to book for 11 people but were told that due to a previous booking for 12 at 18.30hrs we could not be accommodated until 19.30hrs (these were the only bookings that night). We duly waited until 19.30hrs but then had to wait half an hour for our starters to be served and then another 20 minutes for our main course - two of which had to be sent back because they were wrong!
Breakfast - the service of tea/coffee was sporadic and often cold and on several occassions the food had either been overcooked or looked and tasted as if it had been rehashed. The saving grace was the haggis which was wonderful. Aprat from a couple of short stay business seminars this hotel appeared under used I wonder why. Having worked in the catering industry for some years I felt that certain staff would benefit form a Customer Care Course so that they would realise that guests are not an interruption to their work but the reason for it!
8/10
Excellent Stay
Submitted by: CATHERINE in 02/12/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
We had tickets to see Mary Poppins at the playhouse and decided to book an overnight stay at the royal terrace hotel because of it's ideal location. Arrived at 3.30pm (saturday) and had no problem getting parked. When checking-in we were told that we had been upgraded to one of their suites, which turned out to be one with the glass- enclosed bathrooms, with rolltop bath. The room was fantastic, huge comfy bed, lovely fireplace, flatscreen tv, 3 large windows with great view . We had a delicious early-dinner before the show,with very good service from the friendly staff. The breakfast was not as good as other hotels we have stayed at (where the hot food was cooked to order) but was still enjoyable and still hot enough. We would certainly stay here again, great value for money considering our luck with the upgrade!
8/10
Well, I had a terrifc stay
Submitted by: Rebecca in 28/02/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Weekend Breaker
We had a fantastic stay - had a lovely room that overlooked the Firth of Forth and the large flatscreen TV was enjoyed by the other half! Had one of the best meals I have experienced in the Restaurant - great choice on the menu and the food was declicious. Leisure facilities are modest but nice and quiet where I didn't feel self concious letting it all hang out!!
Was a bit worried after reading some negative views, but I guess some people are very hard to please! Had a great time - very frlendly staff, great room, great location and fantastic food. Will go again and not hesitate in recommending.
1/10
Never again
Submitted by: Vidler in 02/03/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Mature Couple
I booked this hotel on internet, but the time my wife and I arrived was a disaster. The rooms are dirty and the hotel looks very dirty and dusty. We left after receptionist showed us a different rooms.
1/10
Avoid at all costs
Submitted by: F Martin in 25/02/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Adventurer
Avoid at all costs, rude staff, awful food.
Breakfast was laughable, cold and poorly presented, no kippers, no black pudding, very little Scottish. No vegetarian sausage. Manager threatened me and swore and shouted. Don't go!
1/10
Rubbish
Submitted by: david in 27/02/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Rude staff. Breakfast was cold and basic. Room was not 4 star. Get a B&B you will save money. Avoid.
4/10
Disappointed
Submitted by: Caroline in 03/04/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Having read other reviews about this hotel i was expecting something really special. The hotel itself is in a great location, easy to walk into Edinburgh centre and good views across to the Firth of Forth on a clear day. However, our room was only average in size and decor, which given the prices at the hotel was disappointing. It was also very very cold, the duvet was thin, and even the extra electric heater provided in the room didn't make any difference. It was also quite noisy, there were workmen in the room opposite so it wasn't great for relaxing. The breakfast was ok but again not great. Having read other reviews, it seems that there must be a considerable amount of variation in the standard of the rooms so perhaps we were just unlucky but I would compare our room to similar hotels in a cheaper price range.

Historical Traveller Reviews of Royal Terrace Hotel

Sorry but would not recommend

from n1952
1st ever visit to Edinburgh. What a beautiful city. Pity I cannot say the same about the Royal Terrace. Stayed for 3 nights 27th - 30th October. Initially allocated room in the "patio area" i.e. basement next to breakfast room. Room was awful. Upon complaining was allocated a room on the 3rd floor. What a difference! Clean and comfortable with lovely views to the rear of the hotel. Fitness suite needs gutted and replaced with something more acceptable in 2004. I agree with previous reviewer regarding arrangements for breakfast. Even the breakfast room itself was in need of refurbishment. In general most of the hotel looks as if it could do with a makeover. I got the impression staff were just going through the motions. I will certainly visit Edinburgh again - but not the Royal Terrace

Living on past and faded glories

from 1STTIMEBERLIN
Stayed from 23-26th October with my wife. This was my fourth time at this hotel - first time about 13 years ago last time was 6 years ago. Previously I would have marked this hotel as being excellent no problem 4 star+, first time I stayed it was Scottish Hotel of the year, not now - although after reading previous reviews I nearly cancelled my booking, I decided to give it a go. In my opinion it is no longer 4 star. We had a room on the 3rd floor,(the only floor to be refurbished since I started to visit) the room was very good, although not particulary well heated, and no in room bar facilities and no biscuits with the tea/coffee provided. The room was attractivley papered and furnished with a very large comfortable and clean bed.
Food at breakfast very good, however I wasn't too keen on the first morning having to share a table for "6", with 4 other strangers, didn't know the hotel had gone European (NO TABLES for 2 or 4 in the overflow breakfast room??) The good food was let down not by staff but by lack of staff only 2 staff to clear tables take room numbers and check that "food" levels etc . The other 2 mornings in the main breakfast room again the food was very good but slightly ruined by the fact we had to que for a table for quite some time unnecessarily (lack of staff and poor organisation), one extra floor staff to free the "manger" to properly manger the breakfast room would have helped, it appeard that no one had responsibility for anything that there was no forward planning (clearing tables) etc which lead to long ques and some frustration.

Apart from the 3rd floor the hotel has stood still since my first/last visit (13 years). No hotel can do this, wallpaper and carpet in reception, landings, stairs etc not changed since I first visited and in some places was hanging off - fitness suit is in urgent need of refurbishment - only 1 treadmill in the gym, 1 shower in the male changing rooms (needs a good clean along with the soap dispenser which did not have soap for the 3 days I was there) NO toliet facilities in fitness suit, tiles MISSING in the male changing rooms around the washand basin no shower gel in the only shower cubile etc. The changing rooms need gutted and completly re-done. I reported the treadmill as faulty on the Saturday (belt ripped) still not fixed by the tuesday and still in use, surely under H&S this should have been put out of use until repaired. On the Sunday members actually used the gym area as a changing room as I was working out in full view of the attendant, who took no action, not only an H&S ISSUE but not something that should be done in a "4" star hotel. On my last day the same gym attendant (was the hotel porter).

This could once again be a great hotel what is needed is investment to refurbish the hotel, foyer, 1st/2nd floors etc to bring it up to the minimum 4 star standards and investment also to recruit more and specialised staff (eg in the fitness trainers not attendants/porters). The fitness suit (male) can't speak for female needs completly redone and staffed by qualified fitness instructors (on my first visit the attendant had been on from 6.30am to 8.00pm closing on their own) During my stay Saturday-Tuesday both attendants were male, no females what if there had been an emergancy situation in the ladies changing.

Wonderful stay-highly recommended!!

from A TripAdvisor Member
I can only have positive reports of this hotel- it exceeds all expectations. Staff were super, room was cosy & spacious & the kids had swimming pool & spa to themselves almost. Food was a treat & the portions were more than enough. I am looking forward to my next trip to Edinburgh just to stay here.

not as bad as others say....

from A TripAdvisor Member
I stayed at the Royal Terrace for two nights in early September and I found it quite acceptable.
I can see why some would suggest the hotel is not 4* quality, but it does not charge 4* prices.
My room was on the recently refurbished third floor, and it was certainly not gloomy. The bathroom was immaculate, and towels were clean and fresh.

Once the refurbishment has been fully completed it will be satisfactory all round, but my advice is should you be staying there now, book a room on the third floor !.

Not quite 4 star accommodation

from KentWoman
August 2004 - This was our second stay at the Royal Terrace this year. Our first experience was OK, but as we disliked the food last time we opted for B&B.

We asked for a family room but were just given a small double with a z-bed. You could hardly open the door. After some considerable ructions we were moved into one of the conference rooms (tables out, beds in). Apparently there had been a last-minute corporate cancellation.

Although initially impressive, it had a small dingy bathroom and dirty carpets. The wardrobes smelt so musty we could not hang our clothes up. The only light was a massive chandelier (no lamps).
Still, we had more space!

Rooms really are pot-luck here. The first time we stayed the room was fine but the bathroom was dingy with cracked marble - yuk. The third floor has been 'done up' and great if you like dark grey and red. Two visits are quite enough for us.

Bad to worse

from A TripAdvisor Member
We arrived to check into our room at approximately 2.30 in the afternoon to be told that it would not be ready until after 3 as there were staff shortages. We took coffee in the lounge and went back at 3. Not ready. After our long time travelling we found this rather off, and were not offered compensation even though the reception manager said this often happens!

When our room was ready we went up only to find that the sheets had bloodstains on them and the bathroom still had dirty towles in it. Combined with dingy rooms and broken light fixings, we thought this must be some joke. We were eventually upgraded to a room that we considered to be the 4* we paid for whereas teh one we had before was barely 2*!!!

Although what staff there were seemed to be freindly, many looked quite dejected and tired throughout our stay. Turns out a lot of management have changed recently with the takeover of the new company, and the general opinion is that the changes are not for the better. Seems as if the new company are trying to cut costs too much and get rid of the better people!

The food was nice although I agree with the comments about the breakfast room. Dark and when we were there there was water leaking from the ceiling. Main restaurant was nice and the food was allright but not up to the standard we really expected. Didn't like the way teh chefs all hung around the reception area later at night either.

Apparently there is a refurbishment program on going. Didn't see any evidence of that as the place looks old and needing a good clean.

Would not stay here again and would recommend that you don't either. There are plenty other places to stay that are cheaper and better value.

Mixed Feelings

from allinepopa
With my wife and a friend (visiting from US), I recently spent two days and nights in this hotel. I would NOT recommend it! As in the other reviews the state of the bathroom was deplorable. Leaking toilet cistern which continually formed a puddle around the toilet. Cracked and broken marble flooring which was at different levels and 'SHARP'. A totally useless stopper in the basin, which I had to request - it held absolutely nothing in the basin. No shelves whatsoever. Mould on some walls and layers of badly applied 'gunge' around all base surfaces in the bathroom. The bedroom was oassable but festooned with cobwebs and the two chair covers were so badly stained they should have been dumped. I agree totally with the earlier comments on the breakfast room and indeed the breakfast. The toaster was medieval.
I made several comments to the reception staff about the state of the hotel in general but the answer seems to have been learnt verbatim - " The hotel is under continual refurbishment". They charge enough for everything and shouldn't!! Half the hotel should be closed and NOT opened until it is useable. Keep away I say - there are many excellent hotels around and in fact closer to the centre of things than this dump!

A very wonderful stay!

from A TripAdvisor Member
This hotel should be rated much higher. I have to agree that it needs some TLC, but they are working on getting it all done. I can't say enough about the staff. Our travel agent hadn't informed them we were coming, it's Friday night, the eve of the big Rugby match. They had only one room left and gave it to us only off the voucher from the travel company. It was not a very nice room by any means, but they more than made up for it the next day by putting us in one of the suites.
Oh, it was excellent, the views of the gardens, the ambiance! The pool and sauna was nice too. The exercise machines looked out to the gardens. The breakfast room was in the basement, but how long are you going to hang out at breakfast...it was great tasting and plentiful. I have to agree with the other reviewer about the lardy tank, I thought the location was just fine. A slight walk up a hill and you were there...it was just a 5 minute walk to Waverly Station and Prince Street just a slight bit further. We walked all the way to the top of Nelson Monument (right behind the hotel) then to Edinburgh Castle. I just feel that the way to experience some place is to walk through it as the locals do, but that is just me! I would recommend this hotel to all but lardy tanks :-)

m in Edinburgh!

from A TripAdvisor Member
I stayed in the Royal Terrace in Jan '04 and although some refurbishment was underway,it did not effect my stay whatsoever.A very beautiful hotel full of warm, scottish tradition with gorgeous rooms, brilliant views,lovely staff and indoor leisure suite!

Faded Glory but being refurbished Jan 04

from Derbyian
We stayed at the Royal Terrace for New Year's Eve 2003 (you know, the night they cancelled Hogmanay!). This hotel has the potential to be a good four star hotel with lots of character but has been neglected for a little too long. The rooms (we stayed with friends) were OK but the bathrooms let them down. The public areas were pretty good but some carpets needed replacing. The big let down for us was that the Sauna, Hot Tub and Steam Room were all out of action. I have seen earlier comments about the basement Breakfast Room - the breakfast was great and although the room was cramped I had no other complaints about it.
No-one has mentioned the gardens which look lovely. Our friends room was a little chilly on arrival but a quick turn of the radiator knob and the room was soon plenty warm enough. The UP side is that the hotel is scheduled for refurbishment in January 2004 which I would expect to cure ALL of the niggles (apart from the breakfast room having no windows). It is a lot closer to Princes Street than one reviewer suggests - probably a lardy tank. I would recommend staying here again.

Top Local Tips for Edinburgh

Before you plan your stay in Edinburgh Its a little pricey but its a good idea to take a trip on a tour bus before you plan the things you want to do in the city. The tour guide will give you a good overview of the city and its history which will help you plan how you want to spend your time.

Eating out Two places to try. The Witchery up by the castle is an amazing place to eat with great food, outstanding service and a delightful location. The Jam House is another great night out with live music, good service and great food. Finally, if you are going to be travelling around get one of the tour bus tickets for about £12 and you can travel on any of the tour buses for 24 hours. Whether it be the Royal Yacht Brittania or the castle it is all included with some interesting commentary from the tour guides thrown in!

conan doyle reasonable price, great pub food, fav in Edinburgh

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Other names for Royal Terrace Hotel

  • royal terrace hotel edinburgh
  • royal terrace edinburgh
  • hotel royal terrace
  • Address: 18 -22 Royal Terrace - Edinburgh - Scotland - EH7 5AQ - United Kingdom
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