Royal Terrace Hotel, Edinburgh, United Kingdom
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Royal Terrace Hotel, Edinburgh
Traveller Reviews
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Official Contact Details - Royal Terrace Hotel
- Address: 18 -22 Royal Terrace - Edinburgh - Scotland - EH7 5AQ - United Kingdom
- Phone: (0 31)5573222
- Email:
- URL: http://www.primahotels.co.uk/
- Official Website:
- Hotel Class:
- Rooms: 104
"Having stayed for 7 days at this advertised 4* Hotel I have to say I was disappointed. The room..."
"We had tickets to see Mary Poppins at the playhouse and decided to book an overnight stay at the..."
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Reviews - Royal Terrace Hotel
7 reviews
(Showing 1 - 7)
Customer Care
Submitted by: Karen Bowen in 02/01/09
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Family Traveller
Having stayed for 7 days at this advertised 4* Hotel I have to say I was disappointed. The room whilst adequate and clean lacked some 4* requisites - bottled water, mini bar and good quality toiletries.
It felt for most of our stay that there were also reduced services and if this is the case guests should be informed of this in advance of their stay.
The Terrace Brassiere seats 32+ and you are asked to book. On the day of arrival we wanted to book for 11 people but were told that due to a previous booking for 12 at 18.30hrs we could not be accommodated until 19.30hrs (these were the only bookings that night). We duly waited until 19.30hrs but then had to wait half an hour for our starters to be served and then another 20 minutes for our main course - two of which had to be sent back because they were wrong!
Breakfast - the service of tea/coffee was sporadic and often cold and on several occassions the food had either been overcooked or looked and tasted as if it had been rehashed. The saving grace was the haggis which was wonderful. Aprat from a couple of short stay business seminars this hotel appeared under used I wonder why. Having worked in the catering industry for some years I felt that certain staff would benefit form a Customer Care Course so that they would realise that guests are not an interruption to their work but the reason for it!
Excellent Stay
Submitted by: CATHERINE in 12/02/08
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Weekend Breaker
We had tickets to see Mary Poppins at the playhouse and decided to book an overnight stay at the royal terrace hotel because of it's ideal location. Arrived at 3.30pm (saturday) and had no problem getting parked. When checking-in we were told that we had been upgraded to one of their suites, which turned out to be one with the glass- enclosed bathrooms, with rolltop bath. The room was fantastic, huge comfy bed, lovely fireplace, flatscreen tv, 3 large windows with great view . We had a delicious early-dinner before the show,with very good service from the friendly staff. The breakfast was not as good as other hotels we have stayed at (where the hot food was cooked to order) but was still enjoyable and still hot enough. We would certainly stay here again, great value for money considering our luck with the upgrade!
Avoid at all costs
Submitted by: F Martin in 02/25/08
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Adventurer
Avoid at all costs, rude staff, awful food.
Breakfast was laughable, cold and poorly presented, no kippers, no black pudding, very little Scottish. No vegetarian sausage. Manager threatened me and swore and shouted. Don't go!
Well, I had a terrifc stay
Submitted by: Rebecca in 02/28/08
- Age Group: 31 - 40
- From: United States
- Traveller type: Weekend Breaker
We had a fantastic stay - had a lovely room that overlooked the Firth of Forth and the large flatscreen TV was enjoyed by the other half! Had one of the best meals I have experienced in the Restaurant - great choice on the menu and the food was declicious. Leisure facilities are modest but nice and quiet where I didn't feel self concious letting it all hang out!!
Was a bit worried after reading some negative views, but I guess some people are very hard to please! Had a great time - very frlendly staff, great room, great location and fantastic food. Will go again and not hesitate in recommending.
Never again
Submitted by: Vidler in 03/02/08
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Mature Couple
I booked this hotel on internet, but the time my wife and I arrived was a disaster. The rooms are dirty and the hotel looks very dirty and dusty. We left after receptionist showed us a different rooms.
Rubbish
Submitted by: david in 02/27/08
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
Rude staff. Breakfast was cold and basic. Room was not 4 star. Get a B&B you will save money. Avoid.
Disappointed
Submitted by: Caroline in 04/03/07
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
Having read other reviews about this hotel i was expecting something really special. The hotel itself is in a great location, easy to walk into Edinburgh centre and good views across to the Firth of Forth on a clear day. However, our room was only average in size and decor, which given the prices at the hotel was disappointing. It was also very very cold, the duvet was thin, and even the extra electric heater provided in the room didn't make any difference. It was also quite noisy, there were workmen in the room opposite so it wasn't great for relaxing. The breakfast was ok but again not great. Having read other reviews, it seems that there must be a considerable amount of variation in the standard of the rooms so perhaps we were just unlucky but I would compare our room to similar hotels in a cheaper price range.
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