Submission date: 2007-08-31 - Date of Stay: August 2007
Submitted by: Sam - From: United Kingdom
Type of Traveller: Business Traveller - Age Group: 31 - 40
Glamoursied B&B
The room was so tiny and dark. The building looks tired even from the outside. One bit of the wallpaper was ripped and patched up!
Not even a mixer tap for the bathroom sink.
Booked on Hilton website directly, asked for late check out during booking. Not mentioned during check in, had to ask again. First thing I was told was that it would be GBP 10 for one extra hour. Would let me check out at 1300 but promised to check and come back on checking out at 1400. Never did come back.
Twin room booked with one water glass.
Returned from dinner only to find four Japanese lads sitting on the steps outside the main entrance in their funny robes. Reminded me of those trashy B&Bs in Earls Court, London.
Charged me for the Financial Times delivered to my room. Fine despite they have a stack of free copies down at the breakfast lounge and the other Hilton I stayed in e.g. London Docklands never did charge me for newspaper delivered to my room.
Breakfast - usually the best ...Read more
Submission date: 2007-05-01 - Date of Stay: May 2007
Submitted by: Disgruntled - From: United Kingdom
Type of Traveller: Business Traveller - Age Group: 31 - 40
Rubbish
The staff are very polite, as you would expect. However, the single rooms are tiny and my bathroom had a leak from the toilet.
Quite frankly Hilton are supposed to have a good brand (especially when you consider how minted the family are) and I have to say I've stayed in far superior B&Bs than this.
My recommendation to anybody considering this hotel is yes it is central and yes the staff are professional but quite frankly I don't think it rates as a 2 or 3 star hotel and is a rip off for what it is
Submission date: 2006-07-07 - Date of Stay: July 2006
Submitted by: Wayne Pendley - From: United States
Type of Traveller: Business Traveller - Age Group: 51 - 60
Good location, great service but single rooms are tiny & west side overheats
I stayed at this hotel for four nights in early July. The location was very convenient and the service from all staff members was excellent (even when mobs of unhappy soccer fans were less than polite to them.) Breakfasts were very good with a wide variety of choices. On the whole I would stay here again, but be warned that the single rooms are so small you can barely wheel your suitcase into the room. Also one of my co-workers got a room on the 2nd floor, west side which caught the afternoon sunrays. That massive brick radiated the afternoon heat into his room all night long and it was stifling. So if you want to be comfortable, insist on a double room and avoid the west side of the building.
This hotel was doing renovation on the first floor in July 2006 with lots of noisy workman pounding and scraping away next to the lounge area, plastic sheeting everywhere, and that hallway closed off. So those of us with rooms on the other side of the construction had to exit the buildi...Read more
