Hilton Edinburgh Grosvenor Hotel

, Edinburgh, United Kingdom
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Hilton Edinburgh Grosvenor Hotel

5 star

Rooms: 186

Grosvenor Street - Edinburgh - Scotland - EH12 5EF - United Kingdom Hotel Website | | (0 31)2266001
476 Traveller

Reviews - Hilton Edinburgh Grosvenor Hotel

Glamoursied B&B
Submitted by: Sam in 04/09/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
The room was so tiny and dark. The building looks tired even from the outside. One bit of the wallpaper was ripped and patched up!

Not even a mixer tap for the bathroom sink.

Booked on Hilton website directly, asked for late check out during booking. Not mentioned during check in, had to ask again. First thing I was told was that it would be GBP 10 for one extra hour. Would let me check out at 1300 but promised to check and come back on checking out at 1400. Never did come back.

Twin room booked with one water glass.

Returned from dinner only to find four Japanese lads sitting on the steps outside the main entrance in their funny robes. Reminded me of those trashy B&Bs in Earls Court, London.

Charged me for the Financial Times delivered to my room. Fine despite they have a stack of free copies down at the breakfast lounge and the other Hilton I stayed in e.g. London Docklands never did charge me for newspaper delivered to my room.

Breakfast - usually the best bit of staying with Hilton, here it was disorganised. My room rate was bed and breakfast but my name was no where to be seen. No one led me to my table and had to chase for my coffee and orange juice (quite a few customers had to do that as well). Never had that problem with London Docklands (even though they are a lot busier, they will even come round to ask if you want a top up for the juice) nor Hilton Strathclyde.

Wanted to mention that to reception when I checked out but was not even asked how I felt about my stay!

Only selling point, location but honestly Apex City in Grass Market is even more convenient and the rooms are A LOT better. The bar staff are quite friendly as well.

Submitted by: Disgruntled in 02/05/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
The staff are very polite, as you would expect. However, the single rooms are tiny and my bathroom had a leak from the toilet.

Quite frankly Hilton are supposed to have a good brand (especially when you consider how minted the family are) and I have to say I've stayed in far superior B&Bs than this.

My recommendation to anybody considering this hotel is yes it is central and yes the staff are professional but quite frankly I don't think it rates as a 2 or 3 star hotel and is a rip off for what it is
Good location, great service but single rooms are tiny & west side overheats
Submitted by: Wayne Pendley in 08/07/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I stayed at this hotel for four nights in early July. The location was very convenient and the service from all staff members was excellent (even when mobs of unhappy soccer fans were less than polite to them.) Breakfasts were very good with a wide variety of choices. On the whole I would stay here again, but be warned that the single rooms are so small you can barely wheel your suitcase into the room. Also one of my co-workers got a room on the 2nd floor, west side which caught the afternoon sunrays. That massive brick radiated the afternoon heat into his room all night long and it was stifling. So if you want to be comfortable, insist on a double room and avoid the west side of the building.

This hotel was doing renovation on the first floor in July 2006 with lots of noisy workman pounding and scraping away next to the lounge area, plastic sheeting everywhere, and that hallway closed off. So those of us with rooms on the other side of the construction had to exit the building, travel along the sidewalk, and re-enter at another door to reach our room. This was not a big deal to me, and I was far enough from the renovation that I heard nothing in my room. But some folks really hate renovation work during their hotel stays, so ask in advance.

Historical Traveller Reviews of Hilton Edinburgh Grosvenor Hotel

Great Hotel

from A TripAdvisor Member
Having read the other reviews on this site I was slightly worried, but I needn't have been. We had booked a standard double room and got a really large, clean and well maintained room with 2 Double beds! The staff were very friendly and helpful. The hotel is just 5 minutes walk to Princes Street and probably about 15 mins to Waverly Train Station. The only downside was the view from our room but how long do you spend looking out of your hotel window?!

Edinburgh lovely, pity about the hotel

from A TripAdvisor Member
We were booked into this hotel as part of a special deal and then I read the reviews on tripadvisor and I expected the worst. We arrived late on the Monday afternoon after a delayed flight and proceeded to try and check in but were told that we were actually over the road (it is split over two locations) so we trekked across the road (no porter or doorman) expecting to be greeted on the otherside but they had no idea - clearly no communication between the two receptions.

The room they checked us into was foul, okay decor but smelt damp and musty. We opened the windows and asked to have the room freshened up (ie they came and sprayed air freshener) but it was still gross. We ended up changing rooms (which they were very good about) and ended up in the main hotel which was nicer however the bathroom still could have done with a good scrub from head to toe.

Breakfast was included in our deal, this was very good and the staff were great particularly the chefs.

Overall a very disappointing offering from the Hilton with 101 hotel management principles missing from this property. I would have been extremely annoyed if I had of been paying full rack rates.

Perfectly Decent Hotel

from dpb
Stayed in this Edinburgh Hotel for three nights in mid-September 2005. Our party had three rooms, all on the second floor. All three rooms were very nice, clean, and pleasantly decorated. Bathrooms were large, particularly by European standards, fairly new, and well appointed. The staff was very pleasant and helpful. The hotel is in the West End of Edinburgh, near the Haymarket. Fairly convenient to the Castle and other attractions. Found two lovely restaurants nearby, First Coast (Dalry Road), and A Room in the West End (William Street). Had breakfast one morning in the hotel, which I found overpriced, particularly for what you received. It was diner quality food. Not horrible though. A very pleasant bar is open in the evenings. Lobby is comfortable, but not grand. Parking is not provided, and can be problematic.

As misunderstood as haggis

from brownbeer
I found a great rate for this hotel and booked, thinking a Hilton can't be awful. Then I read the reviews here. Uh-oh. I tried to cancel the reservation but couldn't. In any event, we arrived at 10:30AM on Sept 14 for a 3-night stay and I asked if a room was available. A perky duo told me there was no room available since the hotel was full the night before, but offerred to store luggage and said to check back after noon for a room.

We (my wife and two boys 10/12) returned around 2pm and found a room (#219) ready for us. It was large and clean, with a great clean bathroom (by European or American standards). There were three single beds and we asked for a cot for one of our sons. They were completely accomodating and having four beds in the room gives you an indication of the size. The beds were comfortable and the room was quiet. The decor was a bit tired but these are things that I don't expect much of when paying a rate half or a third of other hotels in town.

We spent the vast majority of time out of the hotel so did not have a lot of interaction with the staff, but it was all fine. Yes, there were a couple of curt replies to questions, but by and large, it was a positive experience. For the price though, it was an incredible deal.

Now for the niggling things.
1. The floors creaked a bit so you can hear the occasional creak next door or in the hall.
2. The location in Edinburgh is not great. We found that we spent our time on the east end (Holyrood House, Arthur's seat, Royal Mile).
3. There were tour buses loading and unloading. If you spent time hanging out in the lobby, you probably would have been annoyed.
4. The view out our room was rooftops. We're in the city right?
5. Wireless internet connection was very, very weak.
6. Parking is a problem. You are on your own. I recommend not having a car unless you really, really, need one.
7. The elevator is small - claustrophobics should use the stairs.

But the good stuff:
1. The haggis for breakfast was just fine. (If you love scrapple, you'll like haggis!)
2. There was a great Nepalese restaurant and French bakery around the corner. (Go let out of the hotel, and turn left at the light. The bakery and restaurant are on the far side).
3. The staff was attentive.
4. The room was comfortable and warm.
5. The bathroom was top notch.
6. The room price was a great value.
7. Edinburgh is a fabulous city.

I'm sure the Hilton Caledonian will offer better everything, but at $450 a night (More than our three day stay at the Grosvenor), I simply couldn't justify it.

Wow was this terrible

from A TripAdvisor Member
This hotel is a clear example of how the Hilton family and corporate has put their attention elsewhere! It was pretty bad!

1. Beds - really bad. Like sleeping on uneven cardboard. Sheets had holes.
2. Bathroom - borderline 1970 / 1980's complete with cracked floors, dark lighting, dirty shower curtain, and strange sink.
3. Decor - dent in the door, poor lighting and generally 1980's feel. You have to request an ironing board and a do not disturb sign.
4. Hallways in hotel - strange stairways leading to nowhere.
5. Service - they ask if you want a paper in the morning when you check in then charge you for it when you leave. My only thought is Paris Hilton must be feeling poor!

Please do not spend your money here!

Urgh, urgh and thrice urgh.

from The_Truffles
Lordy. I do so wish that I could be flattering about the Hilton Edinburgh Grosvenor.

However, my mother taught me that lying is a sin, so here we go:

Notwithstanding the fact that the place is crawling with wall-to-wall tourists wearing tracksuits and baseball caps, this hotel, at first glance, appears "OK".

The location, however, is not good at all. For anything. Princes Street isn't exactly 'round the corner, and you're actually better off getting the train from the nearby station into Edinburgh Waverley if you happen to be disabled or less mobile than you'd like to be.

The hotel is, bizarrely, split into two halves, on opposite sides of the road. So, I checked in over the road, and then had to carry the luggage over the road to basically check in again?!

My room was claustrophobic and clad in the most hideous peeling tartan wallpaper you can imagine. Any real Scot would surely despair at the tired clichés that this place seems to pedal about what it means to be "Scottish".

I'll admit to being slightly biased - it's a Hilton Hotel - and experience has taught me that there is no Hilton on the planet that is worth the money that they charge. I don't know what they do with the horrific amounts of money that they rob you for upon check-out, but it certainly isn't upon the decor of this place.

Don't even get me started on the room-service!


Never Again!

from wee_blondie
Wish I'd read the reviews before we went
(we usually do - but being it was the Hilton - we thought we'd be safe!!)

Here's just some of our issues:

•Our room was tiny (possibly the smallest in the hotel)
•The room and hotel smelt damp and musty
•The floor squeaked at every movement
•The bathroom sink was cracked (right through)
•The bath hand rail was broken
•The toilet seat was broken
•No markings on the hot (very hot) and cold water taps
•The window frames were rotten
•Any furniture that we sat on (both in the room and hotel bar) was frayed, musty and uncomfortable
•Any surface that we touched in the bar was layered with dust
•The Internet access did not work (to change our flight bookings we had to go to the Internet café on Princes Street)
•The food in the restaurant was awful (we left halfway through our main course)
•Staff ignorant about aspects of the hotel in which they worked

We left our stay 2 days early just to escape the hotel (even paid an extra £100 ods to change our flights)- But wait... i'm not done complaining! On checking out the receptionist told us she was refunding the 2 nights accom back onto our credit card... No! she charged us an additional 2 nights.

I have since tried to speak to people in charge!?!?! since coming back home with no joy and no one to provide a name. I cant even get a contact address for a head office or the Area President Wolfgang Neumann.

So I have sent off a letter of compaint to the 'Duty Manager' (best info I could get) and will update you of any progress!

Moral of the story - don't do it - any of the Quality Hotels or local B&Bs are far better!

Not a Hilton, more a tired old British City Hotel

from A TripAdvisor Member
The entire feel of the place from the moment you enter is tired and it feels like any one of the hundreds of slightly run down mid price hotels you see in UK cities.

Probably worse than a mediocre Best Western.

I am a Hilton Diamond member and normally eat breakfast in the exec lounge. This hotel didn't have a lounge, so I visited the restaurant and spent money on probably the worst hotel breakfast I've ever eaten.

I'll try the Marriott next time.

Had a lovely time!

from claire2003

After reading alot of dissappointed reviews on this hotel - i thought i should share my positives! My Husband and I went to this hotel the day after our wedding as our main honeymoon was to be 1 month later. We flew to ediburgh airport and got a bus direct to the hotel ( just across the road) - then we checked in - to find that as they knew we were a honeymoon couple - put us in the best room in the hotel. The architecture was lovely - we had a consevatory style ceiling in the bathroom and a nice big room. The view from the window was dissappointing however this was a minor compared to the lovely room we had. In the Bathroom we had a big shower, 2 sinks and 1 bath.

The price was excellent £130 per person for 2 night B&B with dinner on the first night - the dinner may i add was lovely and the breakfast was typical Hilton Buffet style breakfast, with the option to have it in bed.

The staff were all very helpful and friendly.

You may be interested to know Hilton i believe has sold this hotel so will not be a Hilton later this year!!


newly weds!

Sorry to be the odd one out on the review of the Edinburgh Grosvenor Hilton

from A TripAdvisor Member
19th April 2005
My wife and I have just returned from having a two night break at the hotel and found it more than satisfactory, I read the reviews after booking the hotel, the wrong way round I know, I was very concerned as to what we were letting ourselves in for but the concern was unfounded.
We found the hotel clean, the staff were all very good and the food was fine, no complaints whatever and we wouldn't hesitate to stay there again.
I can only assume that the writers of the previous reviews must be professional moaners.
If anybody has booked i'm sure there will have a good stay.

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Other names for Hilton Edinburgh Grosvenor Hotel

  • hilton international edinburgh
  • hilton edinburgh
  • edinburgh hilton
  • Address: Grosvenor Street - Edinburgh - Scotland - EH12 5EF - United Kingdom
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