We stayed in the hotel having been booked in to the Ben Doran but was moved here due to plumbing problems. The room was small (twin beds pushed together)and the ensuite even smaller but was ok for our one night stay. The decoration was modern and clean. The staff, both receptionists and lady who served breakfast were friendly and helpful. We only had breakfast but the choice was good and the food excellent. There was room for car parking and the hotel is about 5-10 minutes from the city centre (£6 taxi or good bus service).

First impressions are quite nice....the bar area. We had 4 rooms booked. We got 2 above the bar area they were very very small but clean. The other 2 at the other side of the hotel, well where do I start... The 1st room we were given, the smell of stale smoke..... ugh!(we were told no one smokes in that room)and above the bin and kitchen area. We asked for another room. We got another one. They hadn't been refurbished and to say tired well...... dated furniture, paper thin walls and to say ensuite!! We had a toilet, sink, bath, showere above the bath, we had no water for a shower on sat pm or sun am, when we told the management they were very rude and didn't know how to fix it or couldn't, we asked what we could do we were told if not happy we could check out.... But we were charged the same rate, but when we complained we received 25% off. The staff tried but never really succeeded to be helpful. At breakfast we waited over 35 min and were told everyone ordered at the...... Read more

Half of the hotel has been refurbished the other half of not and same price for each room. Single room had damp and wallpaper hanging halfway down wall double room was small, shower was cold, no hairdryer and both very dirty and need TLC. Bar staff and one receptionist very nice. Manager and other receptionist very rude. Manager was away for the weekend wasn't interested in the hotel or the guests. Cut stay short due to attitude of Management. The only good thing was the food couldn't fault it. What a shame as we so looked forward to staying at this hotel.

Stayed 3 nights, if it was not for a wedding function we were attending we would not have stayed for one. Room tiny, you have to be slim to use the toilet, you have to be small to get in the bath. The shower had no pressure and what little water came from it varied in temperature. The bathroom extractor didn't work, and there was no plug for the basin. No remote control for the TV set, but the room was so small it was easy to reach. On the whole, nothing very much good about the accommodation but on the good side, the staff are excellent, particularly the bar and restaurant staff. The food there is also very good. Unfortunately complaints about the room met with no result other than a small discount (and the promise that the rooms are due to be re-furbished).