Hilton Dunkeld House Hotel, Dunkeld, United Kingdom
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Hilton Dunkeld House Hotel, Dunkeld
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Official Contact Details - Hilton Dunkeld House Hotel
- Address: Dunkeld - Dunkeld - Scotland - PH8 0HX - United Kingdom
- Phone: (0 350)727771
- Email:
- URL: http://www.hilton.com/
- Official Website:
- Hotel Class:
- Rooms: 98
"The hotel has a very shabby exterior which is in need of re-painting. Prices are exhorbitant..."
"I booked and received Hilton confirmation on July 3rd for the night of August 16th. Not only they..."
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Reviews - Hilton Dunkeld House Hotel
2 reviews
(Showing 1 - 2)
Terrible hotel
Submitted by: Molly in 09/26/08
- Age Group:
- From: United Kingdom
- Traveller type: Special Interest/Event
The hotel has a very shabby exterior which is in need of re-painting. Prices are exhorbitant considering the small, stuffy rooms which are in the cottages. Mark-ups on bar drinks were outrageous e.g. £2 plus for a tiny glass of apple juice for a child!We stayed there for a family wedding on a very hot weekend when we could not sleep as the windows only opened a fraction and although there was no air-conditioning, no fans were available in the rooms. The beds were small and the mattresses hard.We booked the hotel on the internet where it gave the option of 'smoking rooms' for smokers in our party but when we arrived we were informed that the hotel had an overall 'No Smoking policy'. The hotel's website explicitly gives one the choice of smoking/non-smoking rooms which is somewhat ingenious on its part!We have stayed in other hotels in Scotland since the 'No Smoking' ban was implemented and found that 4/5* hotels have the option of designating some of their rooms as 'Smoking'.
On the positive side, the hotel is set in a beautiful location and serves excellent food but the negatives (as detailed above) certainly outweigh the positives. Come on Hilton, Dunkeld, you can do better!
Shame!
Submitted by: Giuseppe in 09/14/07
- Age Group: 51 - 60
- From: Italy
- Traveller type: Mature Couple
I booked and received Hilton confirmation on July 3rd for the night of August 16th. Not only they had the nerve to debit my credit card the total amount of the stay on July 4th (1 and a half month before my stay) but when we arrived the room was not available due to an overbooking from the hotel.
They had all the time to inform me about this inconvenience, thus allowing us to choose another hotel.
On the contrary, at our arrival, an arrogant duty manager offered as compensation a bottle of
wine (!) and accommodation in a lower class hotel in Dunkeld village, granting us with the so-called suite. The hotel was old, quite shabby, with vintage spider nets on the windows of the room, which was bad smelling due probably to no occupancy in months. It was on the main road of the village so the noise of the traffic was loud and annoying. To top it all we waited for half an hour in respect of the agreed pick-up time for the driver from the Hilton to be taken for dinner, actually no-one had told him that he was supposed to fetch us and we had to call him. We had chosen Dunkeld Hilton for its class, peace and beautiful location and we have been obliged to sleep in a lousy village hotel.
To finish this long story, I received a few days ago an e-mail from Hilton thanking me for staying in their hotel!
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