Hilton Dunkeld House Hotel

, Dunkeld, United Kingdom
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Hilton Dunkeld House Hotel

4 star

Rooms: 98

Dunkeld - Dunkeld - Scotland - PH8 0HX - United Kingdom Hotel Website | | (0 350)727771
381 Traveller

Reviews - Hilton Dunkeld House Hotel

1/10
Terrible hotel
Submitted by: Molly in 26/09/08
  • Age Group:
  • From: United Kingdom
  • Traveller type: Special Interest/Event
The hotel has a very shabby exterior which is in need of re-painting. Prices are exhorbitant considering the small, stuffy rooms which are in the cottages. Mark-ups on bar drinks were outrageous e.g. £2 plus for a tiny glass of apple juice for a child!We stayed there for a family wedding on a very hot weekend when we could not sleep as the windows only opened a fraction and although there was no air-conditioning, no fans were available in the rooms. The beds were small and the mattresses hard.We booked the hotel on the internet where it gave the option of 'smoking rooms' for smokers in our party but when we arrived we were informed that the hotel had an overall 'No Smoking policy'. The hotel's website explicitly gives one the choice of smoking/non-smoking rooms which is somewhat ingenious on its part!We have stayed in other hotels in Scotland since the 'No Smoking' ban was implemented and found that 4/5* hotels have the option of designating some of their rooms as 'Smoking'.

On the positive side, the hotel is set in a beautiful location and serves excellent food but the negatives (as detailed above) certainly outweigh the positives. Come on Hilton, Dunkeld, you can do better!
1/10
Shame!
Submitted by: Giuseppe in 14/09/07
  • Age Group: 51 - 60
  • From: Italy
  • Traveller type: Mature Couple
I booked and received Hilton confirmation on July 3rd for the night of August 16th. Not only they had the nerve to debit my credit card the total amount of the stay on July 4th (1 and a half month before my stay) but when we arrived the room was not available due to an overbooking from the hotel.
They had all the time to inform me about this inconvenience, thus allowing us to choose another hotel.
On the contrary, at our arrival, an arrogant duty manager offered as compensation a bottle of
wine (!) and accommodation in a lower class hotel in Dunkeld village, granting us with the so-called suite. The hotel was old, quite shabby, with vintage spider nets on the windows of the room, which was bad smelling due probably to no occupancy in months. It was on the main road of the village so the noise of the traffic was loud and annoying. To top it all we waited for half an hour in respect of the agreed pick-up time for the driver from the Hilton to be taken for dinner, actually no-one had told him that he was supposed to fetch us and we had to call him. We had chosen Dunkeld Hilton for its class, peace and beautiful location and we have been obliged to sleep in a lousy village hotel.
To finish this long story, I received a few days ago an e-mail from Hilton thanking me for staying in their hotel!

Historical Traveller Reviews of Hilton Dunkeld House Hotel

Great break!!

from heathertowie
We booked this hotel after getting positive feedback from a friend.Originally booked for a two night break we extended to three - almost immediately - as we loved the location - River Tay running past the hotel - wonderful Autumn colours etc.
We upgraded to the' Bothy ' - a large room with a bed looking like a boat. - plus double shower. The room was original and comfortable but only outlook was onto the rather scruffy back of the building. Never mind - we didn't plan spending too much time there! We were both sorely in need of a break and did enjoy our stay. Being totally objective though ,I would make the following comments -
Our room was in need of a good clean. There was an abundance of dust in the corners of the carpets, in the button back chairs and under the wardrobe. I did not search for this - it was very evident! I did pull out the plug in the washbasin and found it to be clogged with hairs!! Perhaps the room had been well used throughout the summer and will be sorted out in the quiet season. Apparently the Bothy room comes with' champagne and canapes' on the first night of your stay. Canapes were fine - champagne turned out to be a rather sweet Australian sparking wine. Was this because we had booked an 'Autumn Break'? (See below)
The hotel is a bit tired in places but no more so than a lot of country hotels we have stayed in.
We booked an Autumn break and apparently paid half price for our room - £144 pernight including breakfast. According to the tariff displayed in the reception area the high season price for the Bothy is in the region of £280 per night. No comment!
As stated in previous reviews the bar prices/restaurant wine prices are high. Mark up is phenomenal!! Breakfast was excellent with a large variety of food offered (including optional whisky and/or cream with the porridge! The dinner menu was priced at £26 for two courses and £31 for three. The food offered reflected the price charged. Anything like venison and smoked salmon was subject to a hefty surcharge. There was no beef or lamb on the menu at all during our stay.The hotel was very busy all the time we were there with corporate functions and coach parties. The busyness if the place probably accounts for the mistakes in our bill. Good idea to watch this carefully. The staff without exception were friendly and efficient and one of the reasons why we will probably return to Dunkeld.

Excellent stay at the Dunkeld House Hotel

from Welshtravellers4
I read the reviews of this hotel prior to booking although I have stayed in this hotel many times prior to its takeover by the Hilton Group. I read the bad reports of how this hotel has deteriorated since the Hilton Group took it over from Stakis and was a bit reluctant to book for fear of destroying many happy memories. I am pleased to report that the reality is, that it's just as good, if not a little better than it was 10 years ago.

We had a family room, which was spacious and spotless. Breakfast was superb and the grounds were as good as ever.

I have stayed in this hotel once to twice a year from 1988 - 2000. I have also stayed in the lodges, which are superb.

Relaxing retreat

from 32
Had a delightful weekend get away with friends. The Saturday night dinner/dance was a refreshing way to spend an evening. Beautiful walks by the river and plenty of on site facilities gave us plenty of entertainment and opportunity to completely relax during the weekend.

Nice location, but outdated interior.

from jhamers
I stayed at this hotel for only one night. I was immediately flabbergasted by the location and the drive upto the hotel. After some problems with the key of our room, I could finally enter the room. The room itself was nice, but not that roomy. The bathroom was not upto standards and certainly not upto hilton standards. It all had a bit of a 70's - 80's atmosphere over it. Dirty joints between tiles, ugly/dirty plastic parts in shower, ... A bathroom in the first stupid Holiday Inn Express looks far nicer.
Breakfast on the other hand was very nice and worth its money.

Seclusion and history

from Ibadan
The one big thing going for the Hilton Dunkeld is without doubt its unique position- everything else is Hilton. Yes, there is a fully equipped fitness centre and a very pleasant 17m indoor pool. There are all the expected facilities of a 4* hotel plus the ability to wander amongst a 280 wooded estate stretching alongside the Tay, a famous Scottish salmon river. Indeed, almost all of the ground floor of the original property is given over to a large and spacious restaurant overlooking the lawns leading down to the riverbank. This part of the hotel was built over 100 years ago as a hunting lodge by the 7th Duke of Atholl and the atmosphere still lingers. The room we had was the twin shown in the original building which, although well maintained, was beginning to show its age.
What of the services ? The staff were friendly helpful & efficient. The breakfast buffet was comprehensive and the atmosphere relaxed and unhurried. Dinner menus gave a good choice and what we had was well presented and cooked if a little on the expensive side, especially the wines. The estate itself contains all sorts of other attractions including recently built time share lodges, 4 x 4 courses, quad biking, tennis, putting, clay pigeon shooting and, of course, infinite walking possibilities.
You will get some idea of the hotel and its surroundings by looking at the attached pictures. The whole area is steeped in history - religious, literary & political with Shakespeare's Birnam Wood and Beatrix Potter connections but a short walk. However, if you do go there, don't be tempted to throw stones into the Tay - allegedly it disturbs the salmon !

Great

from sconey
My husband and I have stayed in the Dunkeld Hilton a few times, the first being in 2001, we had a lovely room in General Wades House, however after spending enough on two nights DBB + drinks (which could have taken us to europe for a week) we were dissapointed with the fact the room was over looked by the car park for the house, no nets/blinds, people could see right in to us sitting on the bed watching telly! There were dogs barking most of the night, we ordered room service, not only was the meal cold, but the pepperoni on the pizza was still wrapped in plastic. Thankfully we were not charged for the meal. We then stayed BB the next year, in a small but comfortable room. Took a stroll to see if our reccommendation of nets in the room in General Wade's house had been observed - which it hadn't, however our stay was lovely.

Fast forward to Jan 05 for a birthday treat my hubby booked us a lovely room and arranged champagne and chocs, I even got a card from the manager. We had a very nice meal, they had even written happy birthday in icing sugar around my dessert. Then they brought the cake which my husband had bought, we had a slice each - stuffed to the brim! The cake then dissapeared not to be seen again.

I love the grounds and the walks, I love the breakfast, the price of drink is rather expensive, we have stayed in quite a few higher class hotels and this is one of the most expensive we have encountered. The staff are friendly and helpfull, there must be something about the place as we are going back in May for our fourth visit.

I agree with an earlier posting get rid of the Chavs, people going to dinner in denim when everyone else has made the effort to dress for the setting is dissapointing, the management should be a little more strict. We did note on our last visit that the place could do with a freshen up - maybe this time??????

Wonderful location

from Boss_Hogg
I've stayed at the Dunkeld Hilton many times and love it everytime. I notice there have been comments that the hotel has gone downhill over recent years. On one level this is true but it relates more to the clientel rather than the hotel. When it was a Stakis hotel there was a genuine sense of opulence and in the early days as a Hilton hotel it retained this. Most of the staff have remained loyal and the setting remains as wonderful as ever. For me September is the best time to visit as the autumn colours are beyond belief. Nowadays there are more families staying on package deals and it's this that has changed the ambience. This sounds extremely pompous but it's true. The hotel has some rubbish guests staying these days. The hotel is no longer owned by the Hilton group but the staff will remain the same. This is great news and hopefully the hotel will get rid of the crappy chav guests.

Beautiful surroundings, excellent stay

from Rhona_J
After reading the previous reviews of the Dunkeld Hilton I was starting to panic about what we had actually let ourselves in for. From the moment we stepped foot in the hotel, till the sorry moment we left we had an amazing stay. The stay was for our Wedding anniversary so we had splashed out and booked a deluxe room, which to our delight had been upgraded to a suite on arrival. (I think some of the rooms are being redecorated, there were just laid carpets in some of the corridors). Staff were friendly and helpful. The food was lovely, dinner delicious, breakfast selection was vast, slightly busy on the Saturday morning but a short wait for the hot food queue to go down wasn't too bad. Only gripe was the price of the bar drinks. A bottle of wine with dinner wasn't too bad, but a glass of wine before dinner cost £7, now I understand drink in such a hotel can be expensive, but is there any need for it to be as much as this, especially when other drinks weren't too expensive?
The surrounding area is amazing, lots of walks along the river, would be absolutely amazing in summer.
A wonderful break away from the hustle of the city, I would definitely recommend this to friends and we'll definitely be staying again.

romance at its best

from Westie53
I went with my girlfriend for a romantic and special weekend, and that is what we got, the staff were very polite, food was great, room great, scenery fantastic. Just the way i wanted to show my girlfriend how i felt about her. My only gripe would be that i asked for one of thier special Celebration packs, champagne, flowers, chocs, the bubbly was fine but flowers were more suited to a funeral than romance and the chocs were a small box of fudge! but over all we had a GREAT time.

s all going downhill ....

from EdinburghTourist
My wife and I had raved so much about this hotel to our friends and family that we persuaded my mother-in-law to celebrate her birthday weekend here. We had previously stayed in the hotel on 3 occasions and were delighted by both the setting and the quality on offer. However, it's clear to see that the Hilton group are resting on their laurels here and letting things slip to an unacceptable standard for what is marketed as an up-market hotel. Problems include very tired decor in both rooms and public areas, wardrobes that were falling apart (literally), beds that have had way too many guests sleeping in them to have any support left and baths with grouting missing and badly discoloured. From our experience the food was still to the same high standard although the wine list is pricey. Time to pull up your boot-straps Hilton before an excellent hotel starts to get a reputation for over-pricing and under-delivering. A real shame ...

Top Local Tips for Dunkeld

Dunkeld rambles along the Tay River visit the Dunkeld cathedral ruins adjacent to the hotel, and take a walk down the path from the hotel into town that goes along the river bank. if you eat in town, the hotel shuttle will come to pick you up

ear your heart out New England visit this part of perthshire in October,not for nothing is it known as Big Tree country,breathtaking!

Nice place IIn theory quiet

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Other names for Hilton Dunkeld House Hotel

  • hilton international dunkeld
  • hilton dunkeld hotel
  • hilton dunkeld
  • dunkeld hilton
  • Address: Dunkeld - Dunkeld - Scotland - PH8 0HX - United Kingdom
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"Terrible hotel" - Molly

"Shame!" - Giuseppe

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