Historical Traveller Reviews of Hilton Treetops Hotel
Good food - Location ???
We had booked to go to this hotel as part of the Hilton deal, two nights with dinner on first night.
Due to unforeseen circumstances we were delayed in arriving at the hotel but as I had telephoned earlier and explained the sitaution - our room was ready and in facted we were greeted by the manager who could not have been more helpful.
Our room, though not very large was spotlessly clean and more than adequate for our needs. We had dinner in the restaurant - the food was excellent and again the staff could not have been more helpful. Although we had to leave early the next morning overall staying at this hotel was a pleasant experience, the only drawback is that it is some way out of Aberdeen, but there is a bus which goes into the centre.
Stay away from this hotel
I had my wedding reception at the treetops in July. The problems found are endless, with the main one being awful communication between personnel. Over the 8 months planning the event, the hotel had three changes to the wedding co-ordinater, the wrong menu choices, different contracts being issued with wrong details and the wrong charges being given. Eventually we thought we had solved all the problems and things began to go smoothly with two months to go. However, on the day of the wedding the hotel had followed the wrong contract for our wedding, and missed a course on our menu. They also lost our guestbook. This did not however ruin our day as its the people who make a wedding. The guests who stayed over night were also billed for things they did not order and there was utter confusion between staff. The plus points of the hotel was the food quality and the rooms themselves....but the staff need trained in customer service. Please check your receipt before leaving...you may get over charged!
II might be being kind granting two blobs for this hotel. I do so though because I have stayed at the truly dreadful Hilton Garforth and Bristol City excuses for hotels and this one is not that bad.
Previous responders have summed it up quite well - it is tired and in need of investment. This is a common theme with "non prestige" Hiltons. The room was adequate and clean. Do not want to judge the food as I only had a "Classic Hilton Burger" in the bar. Suffice to say it was far from classic, had cheese all over it despite asking for it without and was accompanied by a fat and blood soaked bun. Breakfast was OK.
The bar was soulless but this was not helped by the terrible football match on the telly - Switzerland v Ukraine.
Good value - would stay again.
from A TripAdvisor Member
We have just returned home today after a week-end stay in a nicely refurbished twin room at Treetops. Although the room was fairly small it was still very good. The room was next to a lift and we were surprised that we did not hear any noise from it. However, we were aware of doors banging as other guests returned to their own rooms on the same corridor. Also in the morning we were aware of a number of areoplanes flying overhead. The restaurant served excellent evening meals and we thoroughly enjoyed our breakfasts. The restaurant staff were very friendly and efficient. The restaurant was not full when we took our evening meals with only around half of the tables occupied. Over the week-end there were two wedding parties there. This meant that for a time the bar and reception area were very busy and noisy. However the 'parties' were very interesting to watch- the women in their pretty dresses and hats and most of the men in their highland dress. It gave quite a buzz to the hotel.
There is a charge of £3 per night for guests to park at the hotel but for some reason we were only charged £1 per night. I don't know why? Nor do I understand why they do charge. However I feel that we had received an excellent deal on our week-end break including food that I really would not have minded paying the £3 per night.
Regarding the Leisure area, I did use the swimming pool and I did think that the pool area was pretty tired looking and in need of refurbishment.
All and all we have had a really good week-end and I would go back and stay again. We have stayed previously in the hotel a number of times the previous one being about 3 years ago when we felt that it was needing a bit of upgrading. The hotel is in a nice residential area and I will certainly use it again for a short break. I do not think I would use the hotel for a longer stay though.Hope this is helpful!!
Much better that we feared
After reading the reviews we were not looking forward to our trip, and only chose the hotel for its proximity to the people we were visiting. Similarly we only chose to eat in the restaurant because we had a small child with us.
In fact we were very pleasantly surprised. The rooms are somewhat dated but comfortable and clean; the sound proofing could be better. Staff were friendly and the food and service in the evening were very good. The swimming pool was child-friendly - not alwasy the case for hotel pools. Our duaghter thought everything absolutely wonderful.
Overall, not the kind of luxury that used to be associated with the "Hilton" brand, but quite satisfactory if your expectations are not unreasonable. (Mind you they weren't charging for parking while we were there...)
Treetops could be better
We stayed at the Aberdeen Treetops in February 2006 on a special deal but were upgraded to a 'superior' room because both my wife and I didn't want to be near any smoking rooms. The rooms are such that every other room is non-smoking so you still have to walk through a haze of smoke to get to your bedroom. Wouldn't it be sensible to have different floors for the smokers/non-smokers. We arrived by car to find that we were to be charged £3 a day to park our car and because we had made arrangements for friends to dine with us they also had to pay £3 to park the car as well as eat with us. Disgraceful. The Hotel is well out of the centre of Aberdeen with no company offices near by who may use the car part as an overflow. There is no obvious reason to discriminate the car driver and this should be stopped. The restaurant staff told us the attendance in the dining room had dropped since the introduction of the car parking fee. No wonder!
The breakfast is great and the staff in the Restaurant were lovely. Reception staff could try harder but I think they were fed up with people complaining about the £3 car park charge!
from A TripAdvisor Member
What can i say...over 3 miles from the city centre and they charged for parking! surely guest shouldnt have to pay for parking. Then there was the room, definetly not "modern decour" as stated in my confirmation email. The whole room look very dated and noisy...how anyone gets a good sleep at the treetops i dont know. Not a place to go for some rest, paper thin walls and noisy heating. On the plus side i only stayed for two nights. Never again...a true let down to the hilton brand.
Worst experience - Definitely not recommended
We booked to hold a seminar with rooms for the speakers. In 15 years of conference organising in the UK and internationally, this was the worst experience my colleagues and I have ever had. The rooms were a poor quality, we requested non-smoking at the time of booking ( some 3 months ahead) and because we were late arrivals having to come for a long time, one of us was given a smoking room and basically told 'Tough'. We were then asked for credit cards so that the room rate could be charged to our cards. Our company had already sent in a company account asking for all expenses and costs to be charged to them. The boxes of materials we sent ahead for the conference was eventually located. We were quoted different prices for our dinner meal. They claim to stop serving dinner at 9.30pm and because one of our speakers was late checking in having argued about the room rate, smoking room etc and turned up for dinner at 9.40pm, was told the restaurant had stopped serving. However on complaining was offered a main meal. The woman who dealt with the complaint from the dining staff was very helpful. The rooms were not soundproofed and we could hear people on mobile phones discussing and closing deals. People were thumping walls to try and stop the sound from the adjacent room. The next day of the seminar, we requeted a pair of scissors to cut up some worksheets and was told by the front desk staff- they did not have any scissors. One staff eventually found an old pair of nail scissors to lend us. And they claim to cater for seminars and conferences...The conference room was airless and you could hear staff shouting and banging doors throughout the day. I have written a really long letter from our company to complaint and to say that it would be extremely difficult for us to recommend this hotel to any of our clients or colleagues. However judging from the the majority of comments on this site about this hotel and their staff, I suspect to receive no apology or acknowledgement from this hotel. This being so, I intend to write to their HQ. So if you are organising a conference or coming here as a tourist, beware- clearly you might be lucky and have an upgraded room but the chances are you are going to get a dud experience. My advice is to stay in some of the city centre hotels and not to venture out to this suburb for this Fawlty Towers experience.
Not a Hilton Hotel
It is one of the worst hotels I have ever seen. It is only a 2** star hotel. We booked a Suite room for two nights but couldn't stay more than a night. Rooms are big enough but they are old and bathroom seems like a century old. The whole building seems like a bed&breakfast in US.
from A TripAdvisor Member
My wife and I enjoyed a four day break at this hotel and had a lovely time. We upgraded to a de luxe room and were well pleased with everything. The bed was very comfortable and the bathroom pleasant. The staff were pleasant and efficient, the breakfast super, the room service which we used for our evening meal was quick and accurate, they even brought our dessert twenty minutes later so they would be hot! All in all I would recommend this hotel to anyone. Dave and Carmel.
Top Local Tips for Aberdeen
Good travel system from the outskirts of Aberdeen. You need the correct fare as change is not available. Bus drivers happy to "put you off" in the right place.
if you are a family it is worth buying annual family national trust membership
take a trip to the beach and watch the surfers then enjoy an ice cream