Everglades Hotel, Londonderry
Reviews - Everglades Hotel
Read 179 additional reviews of Everglades Hotel at TripAdvisor.
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Historical Traveller Reviews of Everglades Hotel
shabbyfrom A TripAdvisor Member
The room had not been properly serviced, prior to my arrival. There were no tea bags and only 1 hand towel for 2 people. I thought that this must an oversight and telephoned Reception straight away, but nothing happened.
Room 312 is on the second floor but due to the terrain is overlooked by houses across from the hotel. This meant that to obtain some privacy, as there were no net curtains over the window, we had to draw the heavy drapes during the day to prevent local people looking straight into our room. The wash basin plug did not stop water from draining away, which meant that to wash or shave I had to keep the tap turned on. The door to the room did not have a proper security lock just a small safety chain. The wallpaper was grubby and scuffed near the door and the carpet was shabby.
Outside in the corridor the carpet was faded and worn especially on the stairs, which could be safety issue. The bin for extinguishing cigarettes by the lift on the second floor was not emptied at all during our 3 night stay. I was surprised that you still allow smoking upstairs away from the public areas.
The public area gents toilet has a paper towel dispenser, but when we arrived at about 4.00 pm this was empty and the used towels had overflowed the waste bin to spread over the floor. The gents urinal has tiles which are chipped and stained brown. My wife reported that the ladies toilet was missing toilet tissue in some cubicles.
We reported both these matters to the Reception desk at 4.30 pm. When we went down for dinner at 6.00 pm nothing had been done! In any other building with a public area they are checked regularly and any such problem when reported is promptly seen to as it is considered a Health & Safety matter.
Does this not apply to your hotels?
I was astounded to be treated like a patron of a poor holiday camp, but was told that this was your company policy on how to treat ‘group’ tourists.
The party consisted of 32 people and we were packed onto 2 tables of 14 and a small one for 4 people, with only 2 waitresses on duty. There was no maitre d’ and no wine waiter! Nobody even asked if drinks would be wanted and no wine list offered. I have never been in any establishment, with or without stars, where I have had to know and order what I might like for dessert before I have even my first and second courses, not since school days anyway!
The general attitude and training of your staff was better suited to a café.
The food on our first night started okay but deteriorated rapidly. The first course was all right but unmemorable. The choices for the main course were:
Fishthis was overcooked and dry, the sauce was bland and very scarce.
Gammonthis was all right but the sauce tasted of nothing.
Beefthis was stringy and very fatty.
The dessert choices were:
Triflethis consisted of tinned fruit, jelly and dream topping.
Crumblethis was all right but the ‘Sauce Anglais’ was extremely thin and tasteless.
The breakfast at the Slieve Donard was superb, everything you could ask for, when you wanted it, hot and of high quality. Although it was self service the staff were circulating constantly in case any assistance was required.
Breakfast at the Everglades seem to be a continuation of the poor standard of the night before.
In any hotel I have stayed in a full breakfast consists of: hot offerings of eggs, mushrooms, bacon, tomatoes, baked beans, sausages and sometimes fired bread.
A full Irish breakfast should have in addition black and white pudding, soda bread, potato cakes and plain bread.
But not at the Everglades.
This hotel offered cold plates, cold bacon, congealed fried eggs, mushrooms not washed before cooking (they still had compost on them). As the hot servery did not appear to have been turned on everything was therefore cool or cold . The unit itself was cold to the touch
I asked why there was no black or white pudding being offered and I was informed by the person in charge that as nobody ever asked for pudding they did not offer it and it was not part of the chefs order. I asked for an extra sausage instead but was told by the same person “that as part of a group I was only allowed 1 sausage”.
I had almost finished my cool cooked breakfast when he arrived bearing a dish full of both black and white pudding slices. If it was never ordered where did he get it from?
After breakfast I went to Reception to see the duty manager to complain about both the poor quality in the dining room and the items missing from the bedroom. It was then that the man from the restaurant appeared and was wearing a jacket with the badge ‘functions manager’. I explained again about my opinion of the breakfast food and quality of service. I was assured that everything would be seen to during that day and never happen again!
The coach arrived and we went out for the day. On returning at tea time I went to use the downstairs public toilet. It was in the same deplorable state as the previous afternoon. I went to Reception and requested that the duty manager be sent for, I reported my findings to the lady and was told that ‘housekeeping’ would deal with it straight away. When I went down to dinner 2 hours later nothing had happened.
Our room had not been serviced properly.
There were still no tea bags, still only 1 towel and the dirty drinking glasses had not been replaced. I rang reception at 4.20 pm, I was told that a porter would be sent up straight away. At 4.40 pm I rang again and asked for the duty manager. I was put onto somebody called ‘Mae’ (I think), who said that the porter had been sent 15 minutes earlier, but that she would deal with the matter personally. A lady arrived at 4.50 pm bearing glasses from the bar, loose tea bags from the kitchen and 2 hand towels. This lady said that there was no porter employed for the afternoons.
So who was sent earlier? If no porter on duty who deals with guests luggage on arrival?
Why did Reception say a porter had been despatched when there was not one to send. Somebody was quite blatantly lying.
This was a vast improvement the previous night with smaller tables seating just 4 or 6 people and the food was of a better quality and reasonably hot. We still had to order dessert before eating! There were more staff on duty and wine was available.
There was no improvement however in the quality of food served up for guests. There was still no black or white pudding, the bacon was cold, the scrambled eggs lukewarm and all served on cold plates as the hot servery was still not switched on!
I had telephoned the hotel at the beginning of June to see if I could arrange for my wife’s birthday card to be sent direct to the hotel to await our arrival. I was assured that it would be no problem and that she would be given the card on the Thursday at breakfast.
On Thursday I enquired at Reception and was first told by one woman that no card had been received, then by someone else that they had seen the card but as there was nobody booked into the hotel at all in June under the name of ‘Mitchell’ it had been returned to sender. I was very disappointed as I send cards via Moonpig all over the world I had not thought to bring a back up card with me so I had to apologise to my wife. As there was no return address on the package or inside on the card, where and how did they return it?
Thursday tea time.
The public area toilets in the same deplorable state.
This was quite good, not as good as the previous night and the hotel had again tried to save space by cramming 10 people onto a table only suitable for 8.
While settling my account at Reception the young Asian looking lady asked if my wife’s name was Denise there was a package waiting for her. This was the card from Moonpig. I was told it had been there since the 9th June. The envelope clearly stated ‘guest arriving 14th June.
At last someone who cares about your guests. This young should be commended as she is the only member of the entire staff who deserves her job.
There was black and white pudding, warmish plates although the bacon was still cold. This was the first morning that the hot servery had been turned on and was warm to the touch. However with no lids the food was still getting cold very quickly.
I spoke to a cleaner in the toilets on Friday morning about the sate of the toilets on the previous afternoons. She said that the local management policy was not to pay for full time housekeeping staff and she only worked in the morning. This cost cutting exercise does not reflect well onto the Hastings group in general.
From my visit I can only make the following assumptions;
? You do not care about your guests
? Coach parties are second class citizens
? The Everglades is going to be closed
? The Everglades is due for a major refurbishment
All the staff, apart from the aforementioned young Asian lady, are going to be replaced.
just perfectfrom A TripAdvisor Member
Checked out straight awayfrom Hunni
Our room was small dark and dirty, the furniture was mismatched, the soft furnishings didn't look the cleanest, the lamp shade was old and stained and the lamp didn't even have a bulb.
The only thing we used in the room was the yellow pages- to call and book another hotel. We checked out straight away and will definately not return.
The girl who checked us in was friendly and efficient-to my partner, but completely blanked me, it was as if she couldn't see me! Good manners counts for alot.
Disappointing restaurantfrom loveluxury
The hotel was fine. Small but comfortable. Rooms were nice, clean and quiet.
All in all this is ok for a function or an overnight stay but not luxurious and I'd give the restaurant a miss.
Everything was perfect...from A TripAdvisor Member
At reception the staff were only too happy to help and provided us with very useful local information. Our bags were taken to our room while we arranged to have dinner in the Satchmo restaurant...
The food was marvellous, and despite the fact that the restaurant seemed to be very busy the staff were very courteous and seemed genuinely interested in us enjoying our meal.
For our second evening meal we tried out the Library Bar, where the food was reasonably priced and very tasty. However what made the night most enjoyable was the staff. Although clearly busy, the boy serving us was only too happy to serve us everything, right down to making me an Irish coffee... And after the evening food rush was over we enjoyed some of the 'craic' with him and the rest of the staff...
The rooms were nice, and certainly clean. I would definitely recommend this hotel to anyone, particularly for the staff...
Stay againfrom cf_bib
great hotelfrom A TripAdvisor Member
No way a 4 star - Very poor.from IR1
Probably best to sum up what was wrong by each area:
Reception: In summary - not slick and not helpful.
When we arrived to check in there were two members of staff on reception and whilst the female receptionist was busy dealing with another customer we were kept waiting by the other receptionist who was clearly intent on ignoring us to carry on a social conversation with his friend on the phone. At no point did he attempt to check us in even though we were stood in full view of him with our luggage. The other receptionist who was friendly was left to deal with us and did so efficiently.
Unfortunately neither receptionist attempted to either give, or offer, us any assistance with our bags. I would stress that there was not a large number of peole attempting to check in.
Whilst I would describe the hotel as in anyway dirty it was most certainly untidy. There were left out dinner plates and glasses and cups which lay for a considerable period of time outside a large number of rooms and bedclothes and assorted linen was stacked high in a number of corridors we passed.
Lift - In short it didn't work.
Minibar - In short the rooms didn't have any. Peculiar to say the least for a four star hotel.
See the comments about reception staff above. In addition at no point did any memeber of staff we passed walking around the hotel make eye contact or even attempt to say hello. Not good enough.
Evening meal: Was ok but only just and it is probably fairer to sya it was a littlE bland.
Breakfast: Service wasn't great, we waited to be shown to a table and to let a member of staff check off our room number. a number of waiting staff could clearly see us but decided to carry on about there business.
Doors on the room door. This may seem like a minor point but it actually had a major effect. The hinges on the room doors close quite rapidly resulting in a slamming sound evert ytime the door is open or closed. This means that anyone coming into their room either late at night or leaving early in the morning can be heard loud and clear. This resulted in broken sleep throughout the night and a very early awakening. This is such an easy thing to fix.
I could go on - suffice to say the price is four star but little else about the Everglades Hotel is.
Top classfrom johnboyNo8
fantasticfrom A TripAdvisor Member
thankyou mark o' neill
Top Local Tips for Londonderry
Bus tours Don't miss the excellent City Tour by bus and also the walking tours of Derry's walls. Very informative and grat craic
Good dining Go the The Garage wine bar for an early evening special meal. Excellent food, and great value price of GBP10 for 2 courses. Lovely environment too.
Cheap low costs £3.00 to town
Other names for Everglades Hotel
- everglades hotel derry
- Address: Prehen Road - Londonderry - Northern Ireland - BT47 2NH - United Kingdom
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