Beech Hill Country House Hotel, Londonderry
Reviews - Beech Hill Country House Hotel
Read 211 additional reviews of Beech Hill Country House Hotel at TripAdvisor.
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Historical Traveller Reviews of Beech Hill Country House Hotel
Nice, but watch the price!from A TripAdvisor Member
1) Its location
2) It is well presented with excellent gardens and the hotel is in good repair
3) The service is friendly and efficient
4) The food is well presented and tasty
However, despite a very pleasant stay with no real complaints, one incident left a sour taste in the mouth, which other visitors should note.
On check out we were presented with the bill. Like another review we were told "for our convenience" it was converted to Euro. It was not until I got home that I noted that the exchange rate was more than 10% higher than the present bank rate. Watch out for this and request that your bill be in sterling, as the rate the credit card company gives on any conversion will be much better than the hotels.
Enjoy the stay, but watch out for these little things which will increase the cost of your stay!!
Book this hotel now!from A TripAdvisor Member
We stayed in the hotel for three nights and booked out about 24 of the rooms of the hotel for guests coming from different parts of the Republic of Ireland. The best thing about this endearing hotel is the food, it is absolutely delicious and i guarantee you'll enjoy every last morsel. Our guests all stayed for three nights, as part of a package, and so all ate in the hotel, everyone had nothing but praise for the quality and the generous portions.
The location is beautiful as the Beech Hill is on its own grounds in the countryside outside Derry in Ardmore and is an excellent place for a peacful gettaway or base for exploring Derry or North Western Ireland.
The owner, Patsy, is very down to earth, approachable and friendly and knew all of our friends and relations by name by the second day. Patsy and her staff helped make your stay enjoyable and nothing is ever too much trouble for them. Please note that of over 100 guests that attended the wedding day not one person to my knowledge had any complaints of any kind, a testament to the staff.
This is by far the best place to eat in Derry and i guarantee you i will be back there for dinner before Christmas. If you happen to be staying elsewhere in Derry its definitely worth booking in for food, its not cheap but then if you want cheap food go to a fast food restaurant, if you want an excellent meal in an hsitorical old country house then contact the Beech Hill.
Magnificent secluded grounds, friendly attentive service, excellent restuarant.from A TripAdvisor Member
However, if you want a quality hotel set in exquisite quiet wooded surroundings you will not be disappointed with this. We were impressed immediately with the quiet but attentive service. You might be lucky enough to greeted by the proprietor - who is not so quiet - but extremely attentive and helpful!
The rooms a very well appointed. You must remember this is an old country house and the rooms in the main building reflect this. Yes, some of the floorboards creak and there are lots of passageways and little stairways leading to some of the rooms, but everything is clean and well appointed. Quaint - a country house. On the other hand, there is a "new" wing with modern rooms and a fitness suite. All the rooms here appeared to be large by modern hotel standards, but tastefully decorated in keeping with the original house.
The restuarant is simply the finest in Derry - friendly efficient service, directed often the proprietor herself. Mind you, it's not cheap, but if you're going to spoil yourself you might as well get the best of fayre.
Our stay at the hotel was with quite a large party of friends, most of whom came from Dublin and beyond, and I can safely say that every last one had nothing but praise for the establishment. Many of them can't wait to come back again.
Fawlty Towers in Derry!from Letstakeoff
My boyfriend and I had booked a two night midweek break through the Northern Ireland tourist board website which was inclusive of an evening meal. The staff was very pleasant but lacked training. We thought it was very unusual, for a hotel that boasts of “four star dining”, that our bottle of wine was brought to the table, having already been uncorked, and the cork was nowhere to be seen. However, it tasted fine and we did not query the practice, thinking it may have been an inexperienced waiter.
We both ordered “medallions of beef fillets” from the table d’hote menu as main course. My medium rare fillet beef turned out to be a well done grilled sirloin steak. The sweet potato puree that was to accompany the medallions was nowhere to be seen. Again, we did not say anything until we were asked, when the table was being cleared, whether everything was alright. I said it was ok but not what we had ordered. The first reaction from the waitress was “Oh! They might have given you the beef from the table d’hote menu…” But we did order from the table d’hote! Anyway, we did not pursue the matter and my boyfriend decided to have a selection of cheeses, served with “biscuits” and “home made chutney”. Neither was to be seen. He was given two slices of bread and was told “that’s how we serve them…” Upon his insistence, two stale tasteless biscuits were produced. It was inedible.
We decide to have a quiet word with the duty manager, but were told by the receptionist that the manager was on holiday. The final straw that evening was the two pitch dark public rooms that we had to walk through to access the lift for the new wing. Cost-saving to the extreme? A few energy-saving bulbs would have provided sufficient lighting.
Had the head chef not apologised the following day and invited us to give his restaurant another try, we would not have even considered dining at the Ardmore Restaurant again. It actually turned out to be a fine meal.
The real shock came when we were presented with our bill upon check-out. We had a rate quoted in Euro but the bill was presented in Sterling. We were told that it was the “equivalent rate”. A trusting tourist may not have queried that and it is normal for hotels to charge a small premium on exchange. But a premium of over 10 percent over the prevailing exchange rate is simply outrageous and a complete rip-off! Fortunately I had the confirmation print-out and they finally agreed that I could pay the contracted rate in cash in Euro. The “extras” were charged to a credit card. To add insult to injury, since we had dinner both nights and only one meal was included in our package, they billed us for the more expensive three course dinner we had on the first night, which should have been our inclusive dinner, instead of the cheaper two course meal we had on the second night. What cheek! Despite all the blunders, we were not even offered a free glass of house wine as compensation… they even charged one pound for a few biscuits we requested when we had a cup of tea on arrival!
The complete and utter incompetence of the management was reaffirmed, when an hour after leaving the hotel, on the motorway to Belfast, we received a frantic call from the hotel asking for credit card details again, despite having swiped our card earlier. Apparently the sale “did not go through” as “the card was removed too soon”. Odd, I thought, as I am positive the screen on the terminal showed “transaction complete” after the pin number was keyed in and a print out was produced. A closer look at the credit card receipt we were given showed that the cashier had asked for a pre authorisation instead of transacting a sale. I guess that just sums the place up!
I have stayed in country hotels all over the world from members of Relais and Chateaux and Blue Book Ireland to simple two-star family run businesses. Whilst the Beech Hill is a disgrace to the Irish tourism industry, I would point out that, from my experience, most Irish hotels and guest houses are of much higher standards and will not attempt to rip off tourists every which way they can!
Absolutely the best!from A TripAdvisor Member
Nice hotel, shame about the ownersfrom Craigtown
Excellent hotel and restaurantfrom A TripAdvisor Member
en Horrorsfrom A TripAdvisor Member
Firstly we arrived to what can only be described as an icebox. We called reception several times, and were told the heating was 'probably just off at the mains'. Hello? This Ireland in late October, not Barbados.
We also enjoyed the most stupendous hospitality - I'm kidding of course. We were taken to our room with a 'can you manage that bag?', shown in and left there! Absolutely no regard for customer care whatsoever. Where's the dining room? How do we get out? Would we like to dine with them that evening? We pondered these questions. It was all we were offered to chew over that evening.
This was all after the hotel attempted to renege on a room rate posted on their website, when we booked!
The shower didn't let water away (nice), the radiator in the bathroom didn't work, and the breakfast was a fiasco! The manageress served breakfast to all the guests herself! We had to wait 15 minutes on a table becoming free, as she hadn't had time to clear them. The food was poor too. The fried bread was simply congealed.
If that's four star service, then I'm a canary. So we left. No 'good bye' (from them), no 'safe trip', no 'did you have a nice stay?'.
And the irony - we were nice as pie to them. Complaining would have done them a favour.
With 20% occupancy rates in most Derry hotels, the very least places like Beech Hill could do would be vie for repeat business. We are seasoned, middle aged travellers.
If you do come to Northern Ireland, do yourself a favour. Cross the boarder into the Republic of Ireland, and receive proper hospitality. It's only 10 minutes down the road.
The only thing I can say about their rating is that Beech Hill County House don't give a Castlemaine **** for customer service.
Next best thing to being a queen in your castle...from A TripAdvisor Member
Delicious food, drink and hospitality extraordinaire!
The grounds are a nature lovers dream and the pond and water wheel are a delight to watch during morning breakfasts. Don't dare miss the shortbread biscuits that are made from scratch and served with the best tea in the country. You can have the authentic Irish breakfast or order special for American tastes. The crepes are delicious!
We loved the Beech Hill!~
Absolutely wonderfulfrom A TripAdvisor Member
You won't be disappointed!
Top Local Tips for Londonderry
good for shops good for shopping especially for anyone from Southern Ireland. Tesco's for beer, paracetamol, pro plus, zirtex and other tit bits. Matalan good for a look, get some good inexpensive items. Got a lovely pair of shorts and trousers. You must go to the giant causeway beautiful.
alternatives Donegal is so close why stay in derry?!
Touring in Derry & Donegal A comfortable car is essential together with a mix of currencies - both £GBP and Euros are needed.
Other names for Beech Hill Country House Hotel
- beech hill country hotel
- beech hill country derry
- Address: 32 Ardmore Road - Londonderry - Northern Ireland - BT47 3QP - United Kingdom
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