Killyhevlin Hotel

, Enniskillen, United Kingdom
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Killyhevlin Hotel

, Enniskillen
4 star

Rooms: 43

Dublin Road - Enniskillen - Northern Ireland - BT74 6RW - United Kingdom Hotel Website | | (0 8)66323481
366 Traveller

Reviews - Killyhevlin Hotel

Historical Traveller Reviews of Killyhevlin Hotel

Beautiful grounds, rooms tired and service mixed

from renvillegirl
The views from the back of the hotel are fabulous over looking the water & the children's play area is a nice touch (need to be closely supervised because of said water!).

Rooms were very stuffy - no air conditioning & opening windows led to much increased noise as many overlooked bar areas. Bathrooms nice with good amenities, bedrooms somewhat tired. Felt room rate high for quality of the room.

Service at reception somewhat slow & reactive - not particularly friendly. We were there for a family celebration with approx 30-40 guests and no effort was made by the hotel to make the birthday celebrants feel special (e.g. no card or even a "Happy Birthday"). Housekeeping very quick to deliver iron & board.

Evening meal was very average (steaks overcooked, chicken tough) and service friendly but slow. Function room had no air conditioning so was extremely hot. Breakast could be made lots better with provision of little touches such as chilled water, croissants and some smiling staff! Would be very slow to return.
Management Response from Manager180
Dear "renvillegirl".
Thank you for taking the time to give some feedback on your stay with us. We take all criticisms very seriously and try our utmost to address all matters as soon as they are brought to our attention.
We are presently in the process of scheduling a redecoration and refurbishment programme for a number of our bedrooms including the one I believe your party was allocated.
I have taken on board your comment reference no birthday card for the celebrant and have agreed with management that this will be something we will do in future if the reason for the celebration is brought to our attention. We do this for weddings already.
I am concerned about the comment that the function room had no air-conditioning when in actual fact all of our functions are fully air-conditioned.
The issues you raised about breakfast service have also been investigated and I can only proffer my apologies as providing chilled water and croissants is a basic standard we always offer. Supervisors have been asked to ensure stocks are replenished through-out breakfast service.
I sincerely hope you and your party will return on another occasion so we can demonstrate the standard of service we would prefer to be recognised for.
Yours sincerely
Leigh Watson HR.

Customer Service woeful

from MDTyKe
I attended the hotel this week for lunch. On arriving at reception, we sat down for 20mins before having to clean up the table ourselves. At "dinner", the carvary food was cold (and had to be re-heated), and the floor absolutely filthy. Orders were repeatedly wronged - however the staff were helpful at correcting this. I cannot possibly see how this service equates a 4* hotel - it certainly wouldn't anywhere else in Europe...
Management Response from Manager180
Dear "MDTyKe"
Thank you for your comments regarding your experience on 10 July when visiting our premises.
Please rest assured this is not our normal standard and we are taking your comments very seriously.
Food and Beverage Supervisors will be re-training exisiting and new staff in routine procedures to ensure a better quality of service and a higher standard of cleanliness in keeping with our 4star standard.
By taking on board constructive feedback such as yours we can improve our service.
I hope you and your party will return soon so we can prove that your experience was untypical. Regards Leigh Watson HR.

wonderful

from stevefagan
we stay at the killy a lot and we travel from marbella for the privilege. home from home. love it
steve and lesley fagan
Management Response from Manager180
Dear Steve and Lesley, thank you for taking the time to write your kind words which I will pass on to the staff and management; its great to be appreciated. Hopefully you return soon, bringing some of that Marbella sun with you! Many thanks again, Leigh Watson HR.

Thoroughly Enjoyed My Stay !

from gaelic-one
We stayed at this lovely hotel for our friends wedding. Just wanted to say what a great time we had. So often you go to these places and the staff do not want to know or you have problems. But all we received was the great time we expected. We were fabulously looked after by function staff and management alike. My relatives all work within this trade so I appreciate the hours and hard work that go into a hotel like this. The food was good, the views were spectacular, would just like to say a thank you to Jim, Daniel (surprised to see an Englishman out in the sticks) and David who helped us out round the hotel on more than one occasion when we were more than a little tipsy and more than a little lost. This places deserves there four star status our only regret was that we didn't get to use the Spa facilities that looked very inviting indeed. Many thanks.
Management Response from sales70
Dear Sir/Madame,
I would like to thank you most sincerely for taking the time to write this review and will take pleasure in relaying your comments to the staff concerned.
I am so glad you had such a pleasant stay and look forward to welcoming you back to the hotel.
Yours sincerely
Helen O'Sullivan

Loved It Loved It Loved It

from Cacee
I just wanted to thank all the staff at the Killyhevlin Hotel and Spa for their professional and friendly approach.

My mother, sisters and I had the pleasure of staying from 9th -11th June when the weather was fabulous.

We were able to have drinks delivered to our table outside beside the lough by professional staff and followed this with several luxurious treatments in the hotel spa. I would reccommend the choco therapy .

Our dinner in Silks was delicious on Saturday night ( I reccommend the steak)and the Carvery on sunday although busy was very relaxing and we felt no pleasure to rush our meal.

The weekend entertainment was lively and fun with impromptu dances by residents being a particular highlight.

To top it all the rooms were pleasently decorated and absolutely spotless.

The killyhevlin is a gem! Set in gorgeous surroundings, with a fabulous spa, delicious food and friendly staff it is somewhere everyone should visit. I can't wait to go back!

Cathy
Management Response from sales70
Dear Cathy,
Thank you so much for your feedback. You certainly choose a great time to come to Fermanagh. I would have to agree, there is nothing like enjoying a chilled drink in the sunshine while watching the boats go by!
Thrilled to hear you also had time for a pampering treatment and will certainly pass on your comments to the staff.
Again thank you for taking the time to let us know how much you enjoyed your stay, it makes it all worthwhile.
With best regards
Helen O'Sullivan

Average and expensive

from mew20
We stayed at the Killyhevlin for a wedding at the hotel. Overall, I would describe the hotel as traditional with standard decor, the rooms being furnished in a similar manner, although clean and tidy and the bathrooms may have been recently updated.

We booked some months ahead of the wedding and asked for a quiet room but it became clear late in the evening that we had in fact been given a room directly above the wedding party such that loud music was audible in our room until 0130. I questioned this at 0000 and was told that there were no free rooms available as the hotel was full though I asked why it was that despite asking for a quiet room some months before the hotel was fully booked, we were given perhaps the noisiest room in the hotel - no reply was given to this. It would simply appear that our request was ignored.

The room cost £125 and for the money, is not a good deal at all.
Overall, a fairly average, though clean hotel.
Management Response from sales70
Dear Sir/Madame,
In response to your review, I would firstly like to apologise for your obvious disappointment with your room allocation.
By way of explanation, please be assured that we do all in our power to meet all guest requests, thus ensuring an enjoyable stay is had by all.
With out the specifics of your booking it is impossible for me to give a full explanation for what happened with your booking. I can only assume that the room type booked and the fact that you where attending the wedding had a part to play, as we endeavour to keep all wedding guest close to the Ballroom.
I am sure if you returned to the hotel for a leisurely break you would be very happy with the room, service and facilities on offer.

With best regards.
Helen O'Sullivan

New Year at the Killyhevlin

from luckystrike
My wife and I stayed here from 29th December 2006 to 1st January 2007, in order to attend a wedding on the 30th and the Killyhevlin’s New Year’s Eve party on the 31st. We had been once before, but only for dinner.

The hotel is stunningly located on the banks of Lough Erne, about 1.5 miles from the town centre of Enniskillen. Whilst it is not a long distance into town, the road is very busy so probably not suitable for walking. A car or taxi would only take five minutes. Although we didn’t take part, there is plenty to do such as walking, sailing, fishing and golfing.

The room which we had was lovely – it had a part lough view / part garden view and had been recently refurbished to a very high standard. The big bed was comfortable and the heavy curtains completely darkened out the whole room, so we slept really well. The large bathroom was well fitted out. The cleaning staff were mostly Eastern Europeans, and we found them all to be very polite, courteous and hard working. Our friends were also very happy with their rooms, and of the four we were in, none looked alike!

Breakfast was really good – a nice selection of cereals, fruits and breads, then a full Ulster fry, which was served. The breakfast room was very comfortable and there was no pressure to move on.

The reception, bar and restaurant area was buzzing and served good snack food and a gorgeous Sunday carvery lunch. It is also a great place just to relax in, read or enjoy the views. It also tends to get quite busy with locals which can only be a good sign. On this occasion, we didn’t actually eat in the restaurant in the evening as we had meals in the function room with the wedding and the party (both of which were first class).

I used the pool and spa with a couple of mates from the wedding party one morning for a couple of hours and it was very relaxing in the Jacuzzi and the outdoor hot tub – certainly a first for me on New Year’s Eve in Northern Ireland!

For those interested, the New Year’s Eve party was very good fun. There must have been about 300 people there and although it was a little cramped, it was all worth it. The carvery was gorgeous, and the band and disco got a great reception. Drinks were served to the table.

I recommend this hotel highly, and will definitely return.
Management Response from sales70
Dear Sir/Madam,
I would firstly like to thank you very much for taking the time to give us your feedback, as you will have experienced the hotel is very busy over New Year, with a very special buzz at the New Years Eve Gala Ball.
Rest assured I will relay your positive feedback and compliments to all staff concerned and look forward to welcoming you back to the hotel in the not to distant future.
With best regards
Helen O'Sullivan

Great Spa pedicure

from Bettymay69
I stayed in this hotel two months ago and while thought it was ok and the food edibile I must write about the lovely pedicure i had, It was called jessica delux spa pedicure, it was so relaxing wit heated boots lovely massage, i had all the feet maintaince done too and had a lovely bottle of polish to top up my colour if needed, i've had manny a pedicuer but this 1 was the nicest 1 yet, my therapist was called Juliet, I highly reccomend her, i'll definatly be back to her for this.
Management Response from sales70
Dear Madam,
I would like to thank you for your comments in relation to your recent treatment in the Killyhevlin Spa.
All staff in the Spa come with a wealth of experience and training, aiming to give the best possible treatments to all clients.
I look forward to passing on your comments to Julie who I know will be thrilled that her expertise has been appreciated and valued.
With best regards
Helen O'Sullivan

A week to remember

from TC2007
Well, I hate to inform some of you, but we loved it.
My future wife and I took it upon ourselves to go and review a number of Hotels, north and south of the border before booking our wedding reception and I must say at the moment the Killyhevlin is head and shoulders above the rest.

I cannot believe that some of the reviews on this site actually put negative comment on the Hotel and its staff.

We have high standards when it comes to travelling in general and that is why we wanted to review potential venues for our reception before we would consider booking.

The location is superb, not many hotels can offer us such a wonderful view from their wedding garden (if they had one). The staff over all where great! I think the fact that some of them have worked there for a long time (more mature) was a key point to our enjoyment, unlike some of the teenagers we have met in other hotels, who don't really care (not all cases).

I really enjoyed the food and probably would have liked a bit more at dinner, but then again I am six foot four. My future wife really enjoyed the food as well but I think the view really added to the occasion.

As for the rooms, have you seen them? We looked at the Hotel on the net first and it was a big reason for us going to visit the Killyhevlin. We don't plan to have alot of people coming to the wedding but we do want every one to have a nice room (the happier my parents are the happier I will be, and the room is always important to them).

I don't really have alot of time to fill in these type of things, but when I read some of the reviews I seriously doubted some of the comments. I urge you (other readers) not to listen to mindless rants, if there is a problem DEAL WITH IT THERE AND THEN, and, don't waste my time wining about it and risk potentially turning others away from a great hotel.

Regards

Mr T Carter
Management Response from sales70
Dear Mr Carter,
I would like to thank you for your constructive comments and feedback.
I will take pleasure relaying your positive comments to all staff concerned.
I also appreciate your comment in relation to informing management of possible problems or issues during a guest’s stay, I agree with this whole heartedly, as the hotel is then in a position to act, address the situation and ensure the guest is satisfied and happy with the outcome prior to leaving the hotel.
Again thank you so much for taking the time to write this review and we look forward to the prospect of welcoming you back to the Killyhevlin Hotel in the not to distant future.
With best regards
Helen O'Sullivan

Not Good

from sightCR
Not a 4 star hotel ny any stretch of the imagination. Visited with extended family group. Booked suite which was nice but the service in the hotel from front desk through to bar and restaurant is absolutely appalling. I would recommend you avoid this very over-priced establishment - I for one will not return. Specific problems are too many to count - but believe me there are many! Avoid.
Management Response from sales70
Dear Sir/Madame,
In response to your recent review, I would firstly like to apologise for the obvious annoyance you have been cause during your stay with us. Regrettably as I do not have any specific issues or complaints from your visit it is difficult for me to respond in a constructive manner.
I would therefore again like to apologise and would indeed love to be given the opportunity to restore your confidence in the hotel, which I assure you gets many glowing reports from past and repeat guests.
With best regards
Helen O'Sullivan

Top Local Tips for Enniskillen

Local Bar's Check out some of the local bars , I especially liked the "Hollow" in Enniskillen.

'Blakes' The Hollow. Definately worth a visit. Friendly and down to earth with decor only surpassed by the Crowne Bar in Belfast.The entertainment is good

The Butter Market Well worth a visit to go to the Butter Market if staying in enniskillen! We bought all our presents in the small craft shops!

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Other names for Killyhevlin Hotel

  • killyhevlin hotel enniskillen
  • hotel killyhevlin
  • Address: Dublin Road - Enniskillen - Northern Ireland - BT74 6RW - United Kingdom
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