Historical Traveller Reviews of Hastings Stormont Hotel
Having not been able to get a hotel room in Belfast City Center, I managed to get a place at The Stormont Hotel for which I am so glad I did. I was on a business/romantic getaway type trip and the hotel fitted the description with ease. Having dined in both La Scala Restaurant and The Shiraz Restaurant, I can honestly say that both occasions were excellant. The range of food and wine offered to the management were a credit to the management of the hotel. Breakfasts were generally busy but they staff were attentive, considerate and helpful. The only fault i had was having to leave to get back to normality. I would recommend this hotel to anyone.
The worst hotel I have ever been in
from A TripAdvisor Member
Recently my family and I visited the hotel and we could not find one positive thing to say about it. The food we ordered was cold and inedible, the staff were completely inexperienced, the food and drinks were over priced and the management were completely ineffectual. The General Manager, Kem Akkari, was rude, arrogant and ignorant in the manner he dealt with both our complaint and that of another family. He failed to offer appropriate compensation and really had no focus on customer service. We live in Belfast and we can assure other travellers that there are much better hotels to stay in. I wouldn't send my worst enemy there.
not four star quality
from A TripAdvisor Member
I attended a birthday celebration in the Stormont Hotel and I can say the food and service certainly does not merit a four star rating. Five people in our group of twelve did not receive their side orders during their main meal. Two main meals were under cooked (not thawed out properly)and had to be sent back and two fish dishes (sea Bass) were over cooked. When the manager was asked why such poor service he explained the side orders of chips etc were late in arriving as the chef did not know how to cook the fillet steaks. Minor niggles my wife asked for a steak knife three times before finally receiving one. Empty glasses were not removed from the table and bar service was not existant. This is unfortunate as the hotel is a clean well decorated but let down by its own staff.
Mixed messages - both ends of the spectrum.
We stayed here for two nights - a Friday and Saturday. On arrival we went to the lounge for afternoon tea, and became anxious about the rest of our stay when serving of afternoon tea descended into farce. Tea was produced and then a wait of half an hour for sandwiches etc. Had to ask for the debris from previous occupants to be cleared from the table. The eatables arrived, unfortunately they weren't edible - 1/2 of an inch thick cucumber in the sandwiches, no cream or preserves for the scones, and of course the tea was now cold. Had to go and find plates for ourselves and were advised that such things were self service. The measure of a hotel is not whether things go wrong but how they are handled when they do - so when the duty manager heard our comments and cleared everything away to start again and then made no charge we were reassured. The rooms were very well appointed and comfortable, and althought here was a large function on the first night and a twenty first birthday 'bash' on the second we heard nothing and slept well. The staff seemed young and willing but not ever so well trained. On Sunday morning I asked for poached eggs on toast. "OK and make your own toast" was the response - so I did, and waited and waited and waited - there were more staff in the restaurant than there were guests so they were hardly run off their feet. Eventually I went myself to try and find the eggs and was eventually presented with a cold side plate with two cold and hard poached eggs to go on the toast which was now like leather. I gave up and left. I did fill in a comment form and unfortunately have had no response from the hotel. So would I try it again - probably, because it is convenient and not too expensive. I would be careful what and where I ate - there's a great cafe not too far down the road towards Belfast.
Paid for an executive room and was upgraded to a suite. Room was fantastic! Hotel had a refurb within the last 5 years and was top quality all around. The staff are commended for their work ethics and attitude to guests. All there seemed to enjoy the work they did, and it showed. Breakfast was second to none and the facilities within were also top notch. We attended a function within the hotel and again the rooms and bar service were exceptional. Hats of to them. Regards travel into the city centre, it was £5 in a taxi. The grounds of the adjacent Stormont Buildings give The Whitehouse a run for their money. Hastings can be proud of this one.......m.
t Fault It
Had the great pleasure of staying for two nights at the Hastings Stormont. A fine hotel, exceptionally easy to access from Belfast City Airport and just off the main outer ring road.
Room was immaculate, staff friendly and the food in the bar was reasonably priced (recommend "The Burger"). One of the best breakfasts I've seen in any hotel.
from A TripAdvisor Member
We came across the stormont on a website, and after speaking to a few friends, we decided that the price was right for a hotel that wasn't right in the city centre. We stayed a wednesday/thursday/friday night, and it seems as though Belfast is busier (and more expensive) during the week!
After a lot of confusion getting to the hotel (we asked about a taxi - £45 each way!!!) and called the hotel to ask what they recommended. They said best way to go would be by airport bus (fantastic, £9 return) and get a taxi from the city center.
Unfortunately, we got into the city centre, grabbed something to eat, and it was nearly 5 by the time we were ready to leave for the hotel. Rush hour. Managed to find a taxi and the driver was excellent, gave us a good price on the fare as well. We later found out that you can take a number of buses (4, 19, 20 for starters) up to the hotel's doorstep for only £1.40 from the city centre!
Got to the hotel and were pleased with the overall value. Bed was comfy, rooms were immaculate, and the service was good. Prices in bar and restaurant were as expected really, being a hotel rather than just a neighbourhood pub. Although the hotel is about 4 miles from the city centre, we had no problems getting around, using a day ticket on the bus (£2 each!) was the best way for us.
Also close to the Stormont Buildings, which are where the N.I.Parliament are seated. one mile from the street to the buildling but the views are worth it!
Would highly recommend the hotel for a weekend trip, assuming that you aren't bothered by a)public transport or b)small taxi fares.
Have a nice stay!
Stayed at the Stormont before Christmas 2004, recommended to me by my Dad who had stumbled across it by accident the previous summer when he stayed there!! Excellent hotel, very clean, very helpful staff. The bed was very comfortable which was especially nice after a 5 hour drive to get to Belfast!! It seems to be situated in a quiet neighbourhood, about 3 miles from the city, which is only 10 mins away in a cab and they are not that expensive either.
Good option for City airport
A good 4* hotel. Nice reception / Bar area, restaurant pricey and a little limited in choice but standard very high and service was good. Rooms of a good standard, reasonable size and clean. Location is ok being across the road from Stormont and 5-10min tax ride from City airport but not so good if you want easy access to the city centre as it will be a 10-15 min taxi journey.
Watch the drink prices
The Stormont Hotel is located on the Eastern outskirts of Belfast, a good 20-25 minutes drive from the City Centre. It is directly opposite the Stormont Parliament Building, the grounds of which are an excellent place to walk or run. The rooms are pleasant enough and although from the outside, the hotel is a 70's through back, the inside is modern and bright. If you choose to eat in the hotel, be aware that a full cooked breakfast will set you back £16. Drinks in the La Scala Bistro are expensive - £4.95 for a single measure of Martini with an additional £1.50 for the mixer! After being kept waiting 10 minutes after our reservation time (the restaurant was empty and should have opened at 5 p.m. but "sorry, we're running a bit late", I ate there with my wife and son recently, my son only had a main course and my wife and I had a starter and main. The bill was £72 not including a tip! The actual food bill was £44 which is reasonable enough but it cost a further £28 for 4 x martini & lemonade and 4 x cokes - rip off! The floor of the bistro looked like it had not been mopped for at least 3 days. Do yourself a favour and nip down to Ballyhackamore (about 2 miles down the main road) and you will come across about 10 restaurants to choose from including an excellent chinese restaurant with a BYO drinks policy for alcohol.
Top Local Tips for Belfast
It is cheaper to catch a bus into the city, than to go by taxi
Bus servies just outside the hotel.
Buses run often just outside the hotel so my tip would be to visit the translink website and find out the times that the buses will be at the hotel.
Use Value taxi's
Just found Value Taxis's very friendly, quick and reliable.