We stayed in La Villette in Guernsey in August 09. It was a carefully planned trip booked well in advance to attend a wedding. We were a party of 10 and had one disabled traveller with us. We booked a single disabled room amongst our bookings. The hotl booked the feerry crossing for us, and were well aware of our time of arrival, but when we arrived at 9.30 am (after 13 hours travelling) we were told we could not have our rooms until 1pm, even though they advertise 12mday check in. They did allow us to leave our luggage in the hotel, but we then had to go out until 1pm. On our return we found they had not booked the correct amount of rooms for us, which left us short of a double room- they said the double room was the "single" disabled room. To be fair the receptionist got the Manager immediately, but he was the rudest, most ubhelpful man we have ever had the misfortune to come accross!! He blamed us for our booking, despite the hotel phoning on numerous occasions prior to our......
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