Anybody who visited this Hotel before March 2009 should certainly go back for another visit. The New Management and Staff are to be congratulated. Our room had a lovely view of the wooded grounds from our balcony and was very comfortable, clean and serviced daily. The food was well cooked and the Chef came round to guests tables most evenings to ask if everything was satisfactory. We would certainly recommend this Hotel with The New Management and Staff making our first visit to Guernsey a great holiday.
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Having read previous reviews i was a bit concerned prior to our holiday but thankfully my worries were unfounded! The new management have obviously really improved the hotel and we thoroughly enjoyed our stay. The staff were always friendly and helpful and couldn't do enough for us. The hotel is in a good location and has good facilities. We had very good breakfasts each day and could have as much or as little as we wanted. Our room was comfortable and clean. I would recommend this hotel to anyone and will certainly go back!!!
1 out of 1 readers found this review helpful
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All references to this hotel before new management in March 2009 should be erased. The hotel is now comfortable,(no need to upgrade )friendly, good food, plenty of staff, luggage carried to rooms. A traditional Guernsey welcome when so many hotels have succumbed to the " corporate makeover" We shall be back.
1 out of 1 readers found this review helpful
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Upon arriving at the HdP the first thing we noticed was the lack of helpfulness and down right rudeness of the Manager. Over our 3 night stay his abnormal behaviour became more and more apparent.
Upon entering our (dirty) rooms we founds them to be poorly lit, nothing worked (TV, hairdryer) and my colleague also had the pleasure of finding a used sanitary towel in his bathroom.
On one night we became locked out of our rooms as we were given the wrong keys to open the outhouse building. Realising this we went to reception to advise only to be shouted at for suggesting the keys were wrong in the first place. On another night we came back at around 11-12pm after a long day at work only to be told to go straight to bed because the manager wanted to go to bed. Not sure why we had to go bed when he did. This was after being denied my belongings which were behind reception which I did need for the early morning departure. After going back outside I realised that the manager had not gone......
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3 out of 3 readers found this review helpful
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This is the worst hotel I have ever been to. do not go there, the owner bullies his staff and is rude, the food is uncooked or overcooked and the staff are rude. they bring food to the table you did not order and try charging you for it. the chips are days old and recooked time and time again. the prices are expensive 15 pound per meal. and to top it off the whole family were ill all evening
7 out of 7 readers found this review helpful
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