Wheatlands Lodge Hotel

, York, United Kingdom
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Wheatlands Lodge Hotel

, York
2 star

Rooms: 58

75-85 Scarcroft Road - York - England - YO24 1DB - United Kingdom Hotel Website | | 44 01904654318
117 Traveller

Reviews - Wheatlands Lodge Hotel

No customer care, very rude management
Submitted by: Cheryl in 24/09/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Stag/Hen Party
A group of myself and 4 other friends stayed for one night at this hotel and we were completely shocked at the service we provided. We arrived at the hotel at 1200 and were welcomed with the poor maids all getting shouted at and we were ignored for 10 mins before being seen to while they argued, only 1 room was ready for us, we were fine about this and said we'd wait around. By 1430 we'd decided it's time we went out of the hotel to enjoy our time away and told the staff we'd return at 1700 and would the room be ready and the reply was yes. 1700 came and still no room... it was 1830 before we were let in to shower and they couldnt provide us with our own key until later on that evening so we couldnt go out until then. In the morning when i raised this to the female management she insisted i was lying to her and that we had the room all day, completely embarrassing myself and the reception full of other guests and when i had finally proven to her what had happened she very bluntly said "still got a room didn't you! there is no way I'm taking the price down any" Not even a sorry, she shouted at us for around 20 mins raising completely irrelevant points. She has no customer care. Speaking to at least 8 other guest outside that morning they also agreed the staff were completely out of line and they'd been regular customers but wouldn't be back. I do not advise staying here.
The worst hotel we have ever stayed at!
Submitted by: Renee in 19/02/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
This is a low cost hotel, with reasonably good facilities and rooms, and in a good position for exploring many of the historical places of interest around York, but the evening food was awful and some of the staff were not too helpful.
Breakfasts were excellent.
Submitted by: Sarah in 24/08/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Family Traveller
Spent two nights there and throughly enjoyed it. Rooms were spacious, clean and comfortable. We took our 20 month old son and the staff were so helpful, nothing seemed too much trouble. Lovely location close to centre, very nice residents bar, breakfast was great!
Warm and Welcoming
Submitted by: Tina in 02/05/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
We have, over the past few years, stayed at the Wheatlands Lodge Hotel when on a weekend break to York. It is a lovely place and the staff are very friendly and helpful. Rooms are very comfortable and clean. The menu is ok, breakfast is good but evening dinner needs a better choice for the vegetarian (its always lasagne or broccoli cheese bake). The Hotel is situated in a perfect place with a 15 minute stroll into the centre down a very interesting road, and good variety of pubs on the way. I would recommend the Wheatlands to anyone and have certainly enjoyed every stay made over the past few years.

Top Local Tips for York

Museums Both the York Castle Museum and the National Railway Museum are excellent in their category. The Railway Museum is world class and free also.

Great pubs There are some great pubs and restuarants in York. The Slug and Lettuce on the banks of the Ouse was particularly nice and the food was very good. A nice walk along the river bank after luch will sort you out and use up some of the calories!


Other names for Wheatlands Lodge Hotel

  • wheatlands lodge hotel york
  • wheatlands hotel york
  • wheatlands hotel
  • Address: 75-85 Scarcroft Road - York - England - YO24 1DB - United Kingdom
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