The Royal York Hotel, York, United Kingdom

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The Royal York Hotel, York

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Rating

3.0/10
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Official Contact Details - The Royal York Hotel

  • Address: Station Road - York - England - YO24 1AA - United Kingdom
  • Phone: 44 01904653681
  • Email:
  • URL: http://www.principal-hotels.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 164
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"Hotel is a few yards from the train station and approx 10 minute pleasant walk to town centre...."

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Reviews - The Royal York Hotel

1 review (Showing 1 - 1)
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Rating:

3/10
Very dissapointed
Submitted by: Trevor in 11/02/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
Hotel is a few yards from the train station and approx 10 minute pleasant walk to town centre. Arrived at hotel 9:00AM (we had been pre informed that room would may not be ready until approx 14:00 & was not) Reception area was clean, but like the rest of the hotel is in need of updating. The receptionist was professional, but cool. We were informed that we could leave our baggage until our room was ready & we headed into town. The hotel has a well kept garden which looks on to York Minster. Around 13:30 I phoned the hotel to enquire if our room was ready, but again it was not. I asked when, 1430 perhaps? I was told We returned to the hotel around 14:45 & our room ‘204’ was ready. I had expected that our bags would have been taken to our room, but no. Having paid the extra £20 upgrade & had been previously told that we had a ‘lovely, quiet room’ we were expecting the type shown in the brochure Yes, it had similar furniture, but the king-sized bed was lumpy & very uncomfortable. The pillows were hard & well used. The room had not been cleaned correctly as there were urine stains around the toilet area & many of the surfaces throughout had ‘ring marks’. Many of the skirting boards were covered in thickly layered dust. We had pre requested a high floor to reduce the noise, our room (204) was on the second floor & near to the car park\main road & was often noisy, especially between 22:00 – 02:00. The bathroom door would not shut correctly & the extractor fan is was very noisy. ‘Bath robes & slippers are NOT part of the upgrade. The shower was good, but overall we were very disappointed in the room given We ordered sausage sandwiches at the bar .The cost of the sandwiches was £6.95 each. Our order arrived, the bread was stale, the sausages were obviously reheated & there was no garnish or spread! We complained & asked for a refund & given along with an ‘apology’. We were not offered any ‘complementary’ alternative. Breakfast, very nice & wide choice. The hotel does not deserve the 4* & does not offer good value for money.
 
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