Bootham Park Hotel, York, United Kingdom

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Bootham Park Hotel, York

Traveller Reviews

Rating

1.0/10

Official Contact Details - Bootham Park Hotel

Address: 9 Grosvenor Terrace - York - England - YO30 7AG - United Kingdom
Phone: 44 01904644262
Email:
URL: http://www.boothamparkhotel.co.uk/
Official Website:
Hotel Class:
Rooms: 7

"My elderly parents and I stayed at the Bootham Park hotel in York from 21 - 24 September 2007. A..."

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Reviews - Bootham Park Hotel

1 review (Showing 1 - 1)

Rating:

1/10

Unhospitable, rude and misleading

Submitted by: Yvonne in 09/27/07

Age Group: 60 +
From: United Kingdom
Traveller type: Retired

My elderly parents and I stayed at the Bootham Park hotel in York from 21 - 24 September 2007. A twin and a single room were reserved. When we arrived we had a double and a single! The double room had a broken window latch which the landlady knew about. We had to make temporary repairs to the latch to enable the window to be closed. We asked the cleaner who let us into the room about the twin room and was told that there was no such room in the hotel. I went to see the landlady who said that there was such a room which had been booked for a while. We asked specifically for a twin room when booking because my mother had recently had a major operation and had been receiving cancer treatment and need a bed of her own to enable her to rest. Unfortunately there was nothing we could do about it! The following day late in the afternoon I requested that the heating be put on for a short while because the rooms were a little chilly. The landlady was extremely rude and put the phone down. She later offered us two heaters explaining that the heating would not come on because it was too warm. 5 minutes later the heating came on! The landlady had a very bombastic, rude attitude towards me and was not happy about being asked for some heating. The following morning she snubbed us at breakfast, whilst being pleasant to the other guests. This spoilt the weekend for us. Surely it is the job of the landlady to make her paying guests comfortable.

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