Sir Christopher Wren's House Hotel, Windsor
Reviews - Sir Christopher Wren's House Hotel
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Historical Traveller Reviews of Sir Christopher Wren's House Hotel
Terrible hotelfrom vanclaud
My message is DON'T GO THERE.
Not worth the moneyfrom A TripAdvisor Member
Totally apalling staff attitudes!from Surrey1
We were apalled at the lack of customer service we received upon checking in. We waited an extra 40 mins after the 3pm standard check in as our room wasn't ready. We used the hotel car park but were not advised to hand in our car keys point of check in. It wasn't until later on in the evening when we asked about getting our car out of the space it was blocked in that they asked us for our car keys, this being completely inconvenient as the hotel has no lifts and its a heck of a lot of stairs to get back up to our room!
All this would have been fine, had we received an apology from the duty manager for these inconveniences. What we actually received was sarcasm and quite frankly agression when we'd voiced our complaint.
Its a real shame as our room was nice, not quite what the picture showed on the web but still not bad for the £65 we paid. Plus they have a lovely spa area. The location of the hotel is excellent, right opposite the castle and central to all bars and restaurants.
However a total lack of customer service and an apalling Duty Manager totally ruined our stay. Take this into consideration when booking, I wish I'd known this beforehand as it was a birthday treat!
Variable quality, disinterested servicefrom A TripAdvisor Member
Once we had got our 4 room keys, whilst we had all paid the same rate, every room was completely different and only one had a resemblance to the photos on the website. Our room was tiny, on the side of the main building and with a view of a brick wall! My husband and I had to avoid walking around the bed unless one of us was actually sitting on it - otherwise we bumped into each other or knocked over some item of furniture. The bathroom, whilst very clean and well maintained, reminded me of a caravan - there was barely enough room to turn around. We asked for a change in rooms but were told the hotel was full.
Another difficulty, the hotel has a pub at the side of it. We went to bed at about 1.30 am and spent almost all night awake listening to the disposal of their empty bottles and then at about 5am, listening to them being collected! We didn't bother with breakfast and left the hotel at about 7am as the room was certainly not conducive to sitting in. Far better to enjoy a pleasant stroll around Windsor and Eton.
The only positives about the stay were the great weekend we had with our friends, (nothing to do with the hotel), the fact that we were staying for one night only and that we had got a cheap rate by booking with a cut price website. I, like other reviewers, would have left rather than spend more than 1 night in that room! I think that the hotel rests on its laurels and makes no effort to instill a feeling of quality service and attentiveness. We left some constructive feedback - no one bothered to respond.
t be going back!from UKHotel-Review
Awful experiencefrom A TripAdvisor Member
From the first second we entered the hotel it was a very uncomfortable experience. The reception was chaotic, stressed staff and constant cold draft coming from the front door which I had to close 6-7 times because I was freezing. We were shown to a dingy, dated, depressing room with a view to a wall, smelling disgustingly of stale cigarrettes, the bathroom floor damaged. The hotel manager said that it is marble and 'what's the problem' ?
They showed us another room which was no better. They offered to show us a junior suite but it was clear that the image the hotel is trying to project is definitely misleading. It was obvious that it is not the romantic and stylish retreat they adverstise at their website. They tried to mislead us from the minute we walked in by giving us a dated standard room instead of a superior.
It was supposed to be a romantic weekend away celebrating an anniversary. Instead we walked out of the hotel 45 minutes after we checked in. Thankfully our home is 30-40 minutes drive away.
Sort yourself out Sir Christopher Wren's House Hotel !
What a fabulous stayfrom A TripAdvisor Member
The hotel is very quaint and has so much character. It is also so close to Windsor town centre and right next to the castle. I would definately recommend this hotel to anyone
t expect too muchfrom A TripAdvisor Member
Off peak weekendfrom rodentgirl
Great Weekendfrom Travellergirl75
Top Local Tips for Windsor
Windsor sights We traveled to Windsor in late May. The weather was sunny and gorgeous for picture taking. The restaurants in Windsor are quite busy at night on the weekends so go early to get a seat. The changing of the guard takes place around 11am so get a good spot on the road near the entrance to the castle. The castle itself is phenomenal and a must see.
Windsor Castle Before parting with the enterance fee ask whether the state rooms are open because if they aren't then it is a very nice walk around some fine masonary but that's about it. You can however have your ticket stamped for free re-entry within 12 months.
Get there early to park There is a large pay and display car park 2 minutes away from the centre of Windsor, but get there early as it fills up FAST!
Other names for Sir Christopher Wren's House Hotel
- sir christopher wrens windsor
- sir christopher wrens hotel
- Address: Thames Street - Windsor - England - SL4 1PX - United Kingdom
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