Sir Christopher Wren's House Hotel

, Windsor, United Kingdom
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Sir Christopher Wren's House Hotel

, Windsor
4 star

Rooms: 79

Thames Street - Windsor - England - SL4 1PX - United Kingdom Hotel Website | | 44 01753861354
299 Traveller

Reviews - Sir Christopher Wren's House Hotel

Historical Traveller Reviews of Sir Christopher Wren's House Hotel

Terrible hotel

from vanclaud
The Sir Christopher Wren Hotel is supposed to be a four star hotel and on its website looks wonderful. When we arrived we were told that there was a problem with the computer and the reception staff were unable to tell us which room we were in. When we were finally taken to our room it was not in the actual hotel but we were taken to another building across an alleyway. We had booked an executive room which we understood would have a balcony and mini bar. The room had neither! The decor was shabby (not chic!) the towels were old and smelly. We were moved to another room but this was no better. We had only booked for one night (thank goodness). Breakfast looked good until we were served undercooked sausages. The staff were unfriendly and unhelpful.
My message is DON'T GO THERE.

Not worth the money

from A TripAdvisor Member
A group of us stayed overnight and paid £164 bed and breakfast. My room, whilst in itself might be considered OK, was not worth this amount. Various requests written in advance of arriving were missed. The staff, whilst pleasant seemed inexperienced and untrained. We never saw any evidence of a manager or supervision in reception - even after complaining! I have written a letter of complaint to the hotel but, three weeks later, have yet to hear from them. My advice would be to go somewhere else that is more appreciative of its customers.

Totally apalling staff attitudes!

from Surrey1
We were very disappointed with this hotel. It looked great on Lastminute and we got a very good room rate, discounted for a Sunday evening.

We were apalled at the lack of customer service we received upon checking in. We waited an extra 40 mins after the 3pm standard check in as our room wasn't ready. We used the hotel car park but were not advised to hand in our car keys point of check in. It wasn't until later on in the evening when we asked about getting our car out of the space it was blocked in that they asked us for our car keys, this being completely inconvenient as the hotel has no lifts and its a heck of a lot of stairs to get back up to our room!

All this would have been fine, had we received an apology from the duty manager for these inconveniences. What we actually received was sarcasm and quite frankly agression when we'd voiced our complaint.

Its a real shame as our room was nice, not quite what the picture showed on the web but still not bad for the £65 we paid. Plus they have a lovely spa area. The location of the hotel is excellent, right opposite the castle and central to all bars and restaurants.

However a total lack of customer service and an apalling Duty Manager totally ruined our stay. Take this into consideration when booking, I wish I'd known this beforehand as it was a birthday treat!

Variable quality, disinterested service

from A TripAdvisor Member
We stayed here with a group of friends, 4 couples in all. Reception staff were polite, but completely uninterested - we had 3 different explanations about the parking arrangements and room locations. Check in was slow and confusing, 2 receptionists trying to deal with everyone at the same time. I think they thought this was helpful, but in the end it was chaos. It appeared that they couldn't have cared less about the quality of the service they delivered.

Once we had got our 4 room keys, whilst we had all paid the same rate, every room was completely different and only one had a resemblance to the photos on the website. Our room was tiny, on the side of the main building and with a view of a brick wall! My husband and I had to avoid walking around the bed unless one of us was actually sitting on it - otherwise we bumped into each other or knocked over some item of furniture. The bathroom, whilst very clean and well maintained, reminded me of a caravan - there was barely enough room to turn around. We asked for a change in rooms but were told the hotel was full.

Another difficulty, the hotel has a pub at the side of it. We went to bed at about 1.30 am and spent almost all night awake listening to the disposal of their empty bottles and then at about 5am, listening to them being collected! We didn't bother with breakfast and left the hotel at about 7am as the room was certainly not conducive to sitting in. Far better to enjoy a pleasant stroll around Windsor and Eton.

The only positives about the stay were the great weekend we had with our friends, (nothing to do with the hotel), the fact that we were staying for one night only and that we had got a cheap rate by booking with a cut price website. I, like other reviewers, would have left rather than spend more than 1 night in that room! I think that the hotel rests on its laurels and makes no effort to instill a feeling of quality service and attentiveness. We left some constructive feedback - no one bothered to respond.

t be going back!

from UKHotel-Review
This hotel is in a great location for the attractions of Windsor. The staff are very profesisonal and efficient. The main disappointment with the hotel are the bedrooms (or at least some of them!). The one we stayed in had a standard rate of UK£215 and was known as an executive suite. The room was very small. We booked the room as a place to sleep for one night. If we had been staying any longer or intended to use the bedroom for anything other than sleeping we would have definately checked out immediately. Also the view we had was of some service stairs and a carpark. If you pay the standard rate you will be very dissappointed and if you expect the bedrooms to look anything like the ones on their web site you will be very misled!! On the plus side the rooms are tastefully decorated and clean. To truly reflect the quality of the rooms the rate should be between £50-60 for an executive room and £30-40 for a double (even in Windsor!).

Awful experience

from A TripAdvisor Member
We booked a weekend break at this hotel in a superior room.
From the first second we entered the hotel it was a very uncomfortable experience. The reception was chaotic, stressed staff and constant cold draft coming from the front door which I had to close 6-7 times because I was freezing. We were shown to a dingy, dated, depressing room with a view to a wall, smelling disgustingly of stale cigarrettes, the bathroom floor damaged. The hotel manager said that it is marble and 'what's the problem' ?

They showed us another room which was no better. They offered to show us a junior suite but it was clear that the image the hotel is trying to project is definitely misleading. It was obvious that it is not the romantic and stylish retreat they adverstise at their website. They tried to mislead us from the minute we walked in by giving us a dated standard room instead of a superior.

It was supposed to be a romantic weekend away celebrating an anniversary. Instead we walked out of the hotel 45 minutes after we checked in. Thankfully our home is 30-40 minutes drive away.

Sort yourself out Sir Christopher Wren's House Hotel !

What a fabulous stay

from A TripAdvisor Member
My partner and I stayed at this property last weekend and thought it was the most enjoyable hotel we had stayed in. When we checked in, the staff were more than obliging and gave us a lovely room over looking the thames with its own private balcony. This was great as the weather was superb and could sit out all afternoon watching the boats. Dinner was also great we ate on the terrace and the food was as it should be for a 4 star property.

The hotel is very quaint and has so much character. It is also so close to Windsor town centre and right next to the castle. I would definately recommend this hotel to anyone

t expect too much

from A TripAdvisor Member
A decent hotel which is good value as long as you get a reasonable deal via lastminute. Your chances of landing a room with a view of the river are slim, however the rooms are clean and pleasant. The gym facilites are very good if you're into that kind of thing, and the staff are very friendly. The restaurant across the road and to the right does very good grub.

Off peak weekend

from rodentgirl
Hi - my mother and I got a twin room for £95 (internet special, including breakfast). The room was *beautiful* and the staff were very helpful to us. This is a great location, and though the restaurant was too expensive for us there are several cheaper options within easy walking distance. The breakfast we had was really good and set us up for the day's exploring. Would definitely stay again but make sure you check out their website for specials.

Great Weekend

from Travellergirl75
We booked the Christopher Wren through last minute.com which is possibly why we had a lovely weekend . We didn't pay the full price for the room so for $125 we got the room that we expected . Had we paid the full price I am sure that we wouldn't be quite as impressed. The room was clean and we had a view of the river .Although parts of the hotel are looking a little tired. We took the advice of the other reviewers and didn't have the breakfast but instead had tea and toast at the Chocolate Cafe just across the way which was a fraction of the price . We also parked in the shopping centre car park which was $6 for 24 hours. The hotel bar is great , lovely open fires and the cocktails are really recommended. The hotel is also in a great location , it is at the foot of the castle and has all the restaurants and shops around it .All in all we had fab time and Windsor is great for a weekend away .

Top Local Tips for Windsor

Windsor sights We traveled to Windsor in late May. The weather was sunny and gorgeous for picture taking. The restaurants in Windsor are quite busy at night on the weekends so go early to get a seat. The changing of the guard takes place around 11am so get a good spot on the road near the entrance to the castle. The castle itself is phenomenal and a must see.

Windsor Castle Before parting with the enterance fee ask whether the state rooms are open because if they aren't then it is a very nice walk around some fine masonary but that's about it. You can however have your ticket stamped for free re-entry within 12 months.

Get there early to park There is a large pay and display car park 2 minutes away from the centre of Windsor, but get there early as it fills up FAST!

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Other names for Sir Christopher Wren's House Hotel

  • sir christopher wrens windsor
  • sir christopher wrens hotel
  • Address: Thames Street - Windsor - England - SL4 1PX - United Kingdom
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