The Glenburn Hotel

, Windermere, United Kingdom
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The Glenburn Hotel

, Windermere
2 star

Rooms: 16

New Road - Windermere - England - LA23 2EE - United Kingdom Hotel Website | | 44 01539442649
209 Traveller

Reviews - The Glenburn Hotel

8/10
Great Service & Staff
Submitted by: Josie in 24/08/11
  • Age Group: 5160
  • From: United Kingdom
  • Traveller type: Pleasure Seeker
My friend and I stayed at this Hotel for four nights, the breakfast was very good and put you on for most of the day, the bedroom very good and very clean, we had evening meal on one occasion and this also was very good. The location is very handy and within walking distance of Bowness, there is also parking which is a bonus. The only down side for us was the en suite was very very small but on the whole a really good Hotel and don't be put off by the 3 star as this is equivalent to a 5 star Guest House. A very pleasant stay.

Historical Traveller Reviews of The Glenburn Hotel

Dissappointed

from BiffaBacon
We had a two night break at this hotel and was disappointed with the whole experience. WE READ ALL THE OTHER REVIEWS AND CANNOT BELIEVE WE STAYED IN THE SAME HOTEL. We stopped on a monday and tuesday and the chef was on holiday ?? there was a young girl cooking in jeans and Tshirt.
On the first night we stayed for dinner as we had prepaid a DBB package. The started came and was fine then we waited and waited until the main course arrived half an hour later. The duck was like rubber grey and obviously warmed up, we waited and waitedand twenty minutes later the waitress came out and giggled that the"chef" had forgot our vegetables. It took two hours to have a poorer than average meal, the cheese had been long since forgotten in the back of the fridge and was curly with age. The only redeeming factor was the sticky toffy pudding that must of been pre preped and warmed up this was the best thing about the whole hotel. We got up for breakfast at 8.50 and were served tea in a pot and a single cup of instant coffee at 9.40 our breakfast arrived poached eggs and cumbrian sausage these were frozen and of poor quality and they had been deep fat fried.When asked if everything was okay we said that we were not happy and the waitress just shrugged. On that morning we decided not to eat the evening dinner and the waitress stressed that we would be charged because it had been pre ordered. She also had to have this conversation with two other tables so we dont think it was just us. All hotels have bad days even bad weeks but we gave the hotel every opportunity to rectify our complaints. We even told the girl on reception to get the management to call us and we would happily discuss our complaints. We have heard nothing. The customer service has been very poor £300 for a mid week room was not anywhere near value for money( our deluxe room was above the front door so we were woken by guests entering and leaving also there is a lot of noise from the road and this room would deffinatley benefit from secondary glazing) Next time we visit the lakes well be staying in a B&B at least you get what you pay for.
Management Response from chipmonk
In reply to this review;

Obviously i too am disappointed that these customers did not enjoy their stay, can i however point out some factual errors, firstly my head Chef was not on holiday, he was on 2 days compassionate leave for a funeral, the second Chef is not so young, she is 24 years old and has been trained & qualified, the vegetable situation is unacceptable and was genuinely an oversight on my staffs behalf.

The breakfast sausages are not frozen and are not deep fried,

The price paid for 2 nights dinner b&b in a spa bath bedroom was £278 for 2 people, not bad value & all other customers staying at the same time enjoyed their stay & left good comments & reviews, there are however no excuses.

To be fair this complaint was not brought to my attention which i am looking into & this review is the first i had heard about the problems, i will be contacting the customer re compensation for the food not taken as a good will gesture.

Many thanks for reading

Colin Monk

Great Meal!

from Coventrians
Glenburn Hotel August 2006
My wife and I stayed with friends just outside Kendal last week. One evening we booked a meal at the hotel and were really impressed. The reception staff were welcoming, the waitress very pleasant and efficient. The meal was excellent - the presentation of the food was beautiful and every course was delicious. We wish you to convey to the chef and staff our sincere thanks. We will certainly visit the hotel again on our next trip to the Lakes.
Ian and Mary Bell - Coventry

Excellent Stay

from Happyfolk
My husband and I have stayed at the Glenburn every year since 2001. Since Colin Monk took over, the Hotel has improved year on year. I would highly recomend that anyone stay here.

We stayed in an executive room, which was of modest size, but haev ebrything we needed. It was tastefully decorated and had leather armchairs and headboard. The bathroom was newly fitted and spotless and the Spa bath helped ease the muscles after many a long walk.

The food was delicious and far better than many resturaunts we have tried. You must try the Steak and Gusiness pie, followed by the Creme Brulee. There is a good and reasobably priced wine list.

The staff are excellent and I will definatley be booking for next year.

Rachel and Steve Cooper

What a Find

from wenwoos
We booked our Two night stay through late rooms.com & the four course dinner option tempted us plus the location.
We found a warm friendly greeting from Colin the owner on arrival & the reception was light & airy.
The rooms were cosy, more like bedrooms than Hotel rooms & were cleaned every day with fresh towels if needed.
The food was outstanding for a small Hotel, prepared by Simon the chef. Everything was freshly made & the desserts were to die for.
The staff were very attentive & polite at all times & nothing was too much trouble.
The Hotel was very central for all shops & bars & within walking distance of the Lake.
We will book this Hotel anytime we return to the Lakes & reccomend it to friends & family

(Neil & Wendy Bratton from Lincs)

outstanding

from remmington34
My wife and i stayed here for 2 nights half board. I have to say the service, the staff and the food were of an exceptional quality and this completed the whole experience for us. Colin and his attentive staff were polite, informative and dedicated. The food was outstanding and we spent most of the next day deciding what to have that night for dinner...!! I would recomend the Glenburn Hotel and I am confident that you will not be let down. Thoroughly enjoyable stay, thank you.

Loved the food

from Benid0rm_Babe
My boyfriend took me to the Glenburn Hotel as a surprise for Valentines Day and I thought the quality of the hotel was brilliant. Our room was clean there was enough room for storage and it had a spa bath which was quite loud at first but very relaxing. The food was high quality and very tasty excellent service.

We also managed to go to the leisure centre which had a pool, jacuzzi, steam room and sauna well worth the visit as it is only 5 minutes away from the hotel.

The hotel is perfectly situated so you can reach the shops, lake and pubs and restaurants. I really enjoyed our stay and the service was brilliant I am hoping to go there again next year.Even if it is just to the restaurant.

Highly recommended.

great Stay

from A TripAdvisor Member
The quality of food and service was excellent with the hotel fixtures to a high standard and taste. The welcome was warm and friendly with the stay really enjoyable. We hope to return in the summer for another short break.

Mr & Mrs Jones
Merseyside
UK

Gourmet weekend

from A TripAdvisor Member
We have stayed in many hotels in Britain and Europe but the food here was the best we have ever had. It was imaginatively prepared and beautifully presented. The staff could not have been more helpful. It was truly service with a smile. The room was immaculately clean and well equipped and we were made to feel very welcome.

unauthorised transaction

from citybaby
On march the 10th+11th me + my partner who were 8 months pregnant at the time stayed at the glenburn hotel windermere . When we arrived home we found that £262 had been taken from my partners bank account. We then received a letter from colin monks the owner alleging that we had scorched his bedspread with an iron. we totally refute these charges . So this is a warning to anyone staying at the glenburn hotel windermere be aware that paying by card at this hotel could be dangerous.
Management Response from chipmonk
In response to this unfair review i reply as follows:

These guests did stay on these dates, there is absolutely no doubt that they did burn 2 holes in a brand new co ordinated bed spread with an iron as my wife checked all rooms prior to their arrival following our £150,000 refurbishment, she had gone around all rooms with our manageress checking all new headboards, curtains & matching fitted bed spreads, upon the guests departure my staff found the damaged new bed spread.

The guests ignored the signs in the dedicated guest ironing room which clearly asks all guests not to take the iron to the rooms, this signage also clearly states that any damage to rooms will be charged to the guest, these booking terms are also clear on the web site they booked through ( ---- ) and in reception of the hotel, obviously the guest is unhappy in having being charged and argued, however when presented with the facts the credit
card company backed our claim & allowed the money to be charged, we have acted totally professionally & i have never had to charge any guest previously for damage, perhaps the readers of this reply would understand how they would feel having just spent so much money making things so nice & then finding that someone who just did not care destroy their property.

All we wish to do is make things & keep things as nice as possible for our appreciative guests, needless to say guests the likes of these are not welcome at our beautiful hotel!

Thank you for reading

Colin Monk
Glenburn hotel & cottages in Windermere

Warm, friendly hotel

from John Hallam
I visit the Lake District four times a year and always stay at the Glenburn Hotel. This hotel has become a "home-from-home" for me with a very warm, friendly atmosphere and a staff that are always polite, courteous, and smiling!

The individual rooms are all furnished to a very high standard and are always kept immaculately clean. Recent refurbishments have only added to the already very high standards.

Food in the restaurant is always varied and interesting, and very well presented. The service is always faultless.

This is a family-run hotel and the owners always ensure that the interests of their guests come first and NOTHING is too much trouble for them.

I have been visiting the Lake District on my own, and with my wife, and I would not stay anywhere else. I also recommend this hotel to all my friends and relatives and they all agree with me that this is an excellent hotel.

Top Local Tips for Windermere

LAKE CRUISES Highly recommend the '48 Hour Cruise' ticket which allows the individual to take 3 separate trips on Lake Windermere at a very reasonable price. The trip up to Ambleside is well worth it, definitely get off & wander around this lovely village. The trip down to Lakeside is okay but if you decide to get off the Lakeside Aquarium is well over priced & not value for money. During our visit many of the exhibits were undergoing reconstruction & this was not advertised nor was there a reduction in price. Very poor. The Steam Railway attraction was closed for the season. This should also be advertised to the public. The trip 'Around the Islands' was very informative, told us more about the lake in that 45mins than the other two longer journeys put together. Suggest that pre-recorded information be 'piped' over the speaker system outlining a more in-depth history of the area.

The many lakes for sightseeing Whilst enjoying a lovely holiday every traveller should go around the different lakes as they are all very nice and some can be enjoyed by going on a boating trip. The size of the boat varies but it is an excellent way to see the lake in all its splendour. The many passes are there to be seen and are best going on one of the many small buses which take you to the best locations. There are some lovely houses to be seen of historic heritage and most can be viewed inside and out and there is always a tea room which gives home cooking.

Going to Bowness You can easily walk downhill to Bowness village. After an evening out you may well appreciate a taxi back to the hotel up the hill!

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Other names for The Glenburn Hotel

  • the glenburn hotel
  • glenburn hotel windermere
  • Address: New Road - Windermere - England - LA23 2EE - United Kingdom
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