Unprofessional not luxury. Cold no heating at all throughout stay. Then when you complain and they give you a plug in heater for a £264 a night plus tariff. Luxury large room they said they accommodate you and the General Manager laughs on your comments about your stay. Room attendant started working on your room whilst you were still in it for their next guest. The toiletries were nothing more than you get in a £60 a night hotel. They made the bed ready for the next guest without changing the covers. Breakfast was a brick, worst ever. You couldn't cut through the food, when I got home I made some toast which I enjoyed. The staff on reception were arrogant. The water bottled drinks in the room had already been opened and drunk from by previous guests. Not a special occasion here to be rememeberd. Never go again. Only good thing was the view, but the exterior is shabby too, can't afford to repair the hotel properly by cutting corners and painting over the damage.
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Extremely expensive for 3 star quality.
Stayed in a Self Catering lodge - many of the kitchen appliances didnt function, the lodge had a nasty smell which the cleaner tried to mask with air refreshner. The climb from the car park to the lodges is extreme and made worse by very poor lighting and dangerous steps -
no attempt had been made to clear the very wet leaves from the steps.
The hotel allows dogs in the lodges which if you are not a dog lover can be irritating ( the WEB site says that only lodges 7,8 and 9 allow lodges - well , we stayed in lodge 4 and there was a very noisy dog next to us preventing us from sleeping. The Lodge was dirty - a beige carpet in the living area looked extremely grubby. The lodges are not comfortable or cozy. The view, however, is excellent and wasted on such poor accomodation. We booked three nights but left after two.
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