Low Wood Hotel, Windermere
Reviews - Low Wood Hotel
Read 434 additional reviews of Low Wood Hotel at TripAdvisor.
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Historical Traveller Reviews of Low Wood Hotel
Fantastic stay even with the buildersfrom A TripAdvisor Member
Our bedroom was comfortable with a stunning Lake View. Be warned though there is a road right outside the hotel. The noise did subside at night though. We were near the Leisure club which looked fabulous, however we didn't get the chance to use the facilities with all the sightseeing we did.
To be honest we thoroughly enjoyed our stay, the staff were fantastic and we would definately return once the work is complete.
Mislead by the 4star ratingfrom dpurnell
I told them I could not possibly stay in the room. The second and last room we were offered was with a lake view BUT it wasTINY it was asingle room but with a double bed in it, the dressing table and wardrobe were child size my short dress (I am only 5ft) would not go in wardrobe without dragging on the floor. We were told the restaurant was booked so had to eat in the Bistro (after a five hour drive we did not want to drive out to find somewhere else) we were given the only table that faced a wall everyone else had a lake view , The food was awful, I could not eat my main meal at all. should be 2/3 star All in all real con shall never go there again. Sun when we were due home we booked a meal at the lakeside hotel newby bridge also four star but should easily have been five compared to Low wood.
food amazing!from caryn1
Great staff, needs improvingfrom A TripAdvisor Member
Staff are great, really friendly. We had our 6yrd old with us and they did everything they could for her. Room was nice, did pay a supplement for a lake view but got a corner window view! (room 23). But to be fair to them they did immediately take off the supplement. Rooms are clean but there is a lot of spring cleaning required, skirting boards, chrome around shower and taps , radiators etc etc.
Main restaurant good food and service lovely.
Cafe del Lago downstairs in the leisure centre TERRIBLE. Food does not come as stated on menu, over cooked, staff have no clue. But again they did take the food bill off, but I would have prefered to pay to have a nice dinner!
Gym is great, pool is v badly designed, changing rooms terribly dirty and small.-girls don't know about the boys!
Breakfast is lovely.
They are having a huge re fit this year of all the downstairs, so that will be nice to see as it is a beautiful space inside. I would go back, purely for the staff if nothing else!
photographer needs a medal !from A TripAdvisor Member
disappiontingfrom A TripAdvisor Member
Dump of a place.from A TripAdvisor Member
The hotel was also very busy with various conferences on and there were no parking spaces available. We were vaguely told to park in the marina opposite but this has an electronic security barrier and there was no access to be had. After the stressful 10 minute wait to simply get the car back across the very busy road (constant streams of traffic in both directions in March, who knows what it's like in summer) we finally managed to abandon our car at the side of the road.
Once we made it into the hotel the receptionist was rude, uninterested andunhelpful. Perhaps his mood wasn't helped by the fact that the customer he'd served directly in front of us had been complaing about the hotel and general lack of good service!
Finally making it to the bedroom we were sorely disappointed to find it small, dimly lit, with dreary décor, not even a mini bar, a cold mouldy bathroom and flies!
Hoping to get a chance to wind-down and relax we then went to the leisure centre to enquire about facilities, opening times etc. We stood at the leisure centre reception for at least 5 mins whilst the staff were busy chatting amongst themselves before one of them finally looked at us and came over to enquire if he could help. We had to ask every single question about the facilities without him actually volunteering any information - like getting blood out of a stone! We then asked if we could book a neck massage sometime over the next 3 days, he told us to ask a girl who had arrived on the scene. She simply said "fully booked" without even looking at the appointment book. The man then pointed out a cancellation in the book saying
"what about that cancellation?" but she slammed the book shut and repeated "Sorry fully booked" in the most patronising and snooty possible way. Shocking, abrupt, rude and odd behaviour!
As for the hotel on the whole, black tape sticking down carpet, tacky old décor, ramshackle layout, corridors smelling of sick and mould even with airfresheners in every nook and cranny, a bedroom so cold we had to phone and ask for a heater. blah blah - what a disgrace - 4 star it most certainly wasn't....
Ultimately we ended up staying away from the hotel apart from to sleep, completely disillusioned that after spending hundreds of pounds to go and stay at what was meant to be a top class hotel - for my birthday I might add - this is not the service that we would expect from what is rated as 4 star
At the end of all this I sent a letter of complaint to the management giving them an opportunity to comment on all this. I am most disappointed to say that I have had no response whatsoever but that to me sums up the attitude of all concerned in the poor running and operation of the Low Wood Hotel.
A bit of a disappointment.from A TripAdvisor Member
Very Disappointing Overallfrom Darlolad
VERY DOWNBEAT !!from Jolly Explorer
Top Local Tips for Windermere
VISIT HONISTER MINES... Take a drive to Honister Mines .... its not a short drive but the visit down the mine it just great. Any age will love it ...
Room type Always ensure you are getting a refurbished room, preferably with a view of the lake
Try Lucy4 Lucy4 in Ambleside is a great little tapas style bistro with friendly service, a decent wine list and casual dress. Book before you go, it gets full.
Other names for Low Wood Hotel
- low wood windermere
- low wood hotel windermere
- low wood hotel
- hotel low wood
- Address: Ambleside Road - Windermere - England - LA23 1LP - United Kingdom
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