Cranleigh Hotel

, Windermere, United Kingdom
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Cranleigh Hotel

, Windermere
2 star

Rooms: 3

Kendal Road - Windermere - England - LA23 3EW - United Kingdom Hotel Website | | 44 01539443293
400 Traveller

Reviews - Cranleigh Hotel

Historical Traveller Reviews of Cranleigh Hotel

Fabulous Stay

from 4wheelwonder
We have just returned from a two night stay at the Cranleigh and we have both enjoyed it thoroughly. The hotel is very welcoming and our room which was one of the superior rooms was fantastic. It was tastefully decorated with little luxuries including a 40" t.v, a huge bed and lights in the shower. The room was in immaculate condition clean and very tidy. The breakfast was lovely, freshly cooked and locally sourced produce wherever possible. We found the staff extremely helpful and friendly. My boyfriend requested flowers to be put in the room at very short notice (the day before) and the staff were more than happy to oblige. And the flowers were beautiful!
One minor issue is that the car park is short of spaces. Which I know is not uncommon in this area. Every possible area is being used for parking and I do feel that there isn't much they can do with regards making the car park any bigger. Which again is an issue with many of the hotels, B&B's etc in the Lakes. We will certainly be returning to this hotel and from our personal experience we would have no problems recommending the Cranleigh.

Not good customer service!

from Rubiru
My husband and I travel extensively.
The hotel is on a busy road with double yellow lines outside. The hotel has very limited parking spaces, thus when we drove upto the hotel we had to drive up and down past the hotel until we could find somewhere to park to enable us to check in.
We booked this hotel 4 months in advance and when we checked in at around 4pm the staff member took us to our room which although decorated very nicely and modern was very small (room no 7).
Later my husband went back to reception to politely explain our disappointment, as this was not the room we had booked. I think this man was the owner as no company would ever employ him..... he said as we were the last guests to check in, he gave us the only room lremaining, which is the smallest in the hotel, even though it was not the one we booked. He said if you don't like it you can leave! Or he can give us a discount when we check out.
Well, anyone who knows the Lake District also knows in the summer months you need to book well in advance, so we had no alternative but to stay. On our 3rd and final day (sunday eve) we were moved to a larger room.
The owner ~(man) ignored us most of the holiday and was obviously not taking any notice of us at breakfast either. Although the breakfast was very nice, ours came after everyone elses who had ordered after us!
Our last morning the staff had changed and what a massive improvement on customer service, but HE was still as usless as ever.
We packed up to leave and my husband checked out, with the idiot.... From a 426 pound bill for 3 nights he gave us a 6 pound discount! That was an insult in itself. As you can imagine we are very annoyed with this but this man was not going to move an inch. Total idiot with no idea of how to treat people with courtesy , no idea in customer service, think he is loosing his marbles!
The hotel inside is very nice but given the nature of the management we will definately not return
Management Response from hudson101
As the owner of the Cranleigh, when receiving such a negative review as this one, it concerns me greatly. After speaking with all of my staff and management in detail about these customers, I have the following response. May I first point out that this review has been written by the female of the couple who had booked the hotel with her husband. The lady, at no point during her entire 3 day stay, ever spoke to a single member of staff apart from ordering her breakfast, and on one occasion complained about the length of time it took her cooked breakfast to arrive. It was pointed out to the guest that all breakfasts are cooked to order and she had ordered poached eggs which take longer to cook than fried eggs. The room they booked was room No 7, it was booked on the internet through our own website. On arrival they were obviously taken to room no 7, the room they had chosen and booked. The Cranleigh has 17 rooms and 15 car parking spaces on site, we also provide extra parking at my own home which is 300 yds round the corner. It is difficult to help customers unless they communicate to us that they cannot park their car. They were not the last guests to arrive that particular day and we were fully booked. After approximately 4 hours after arriving, the husband came to reception to point out that he wasn't happy about the room. The fact there was no chair to sit on and no shaver point in the bathroom. The manager, Tony, explained to the guests that unfortunately there was no other rooms we could move him to and if he was truly disatisfied we would understand if he chose not to stay with us as we do not want anybody to be unhappy at the Cranleigh. The conversation that the customer said happened is to be perfectly honest, total nonsense. We would never suggest to a guest that if they didn't like it they should leave. At no point was discount mentioned at this time. The guests agreed to stay in the room however, we were able to offer him a larger room on the last night of their stay. It was then pointed out to him, that there was a shaver point in his bathroom however, the customer still complained that his Remington shaver wasn't compatible with the shaver point. Apart from the guests checking in and out, he was rarely seen by the Manager, in fact, on the morning of their checkout he personally thanked the Manager for arranging for them to change rooms. The five members of staff who were on duty during their stay, can vaguely remember the woman as she was very rarely seen apart from at breakfast. Finally, I would like to point out that any complaint received is looked into thoroughly so we can rectify any problems although we know that you can only do your best to please a certain type of customer.

weekend in the lakes

from Gracewigan1
I took my boyfriend to the Cranleigh hotel last weekend as a birthday treat. We had booked to stay in a luxury room which was all as we expected it would be, besides the 'scenic view' that was promised. We had to stand on the bed to see out of the tiny windows that were too high to be able to see out of standing on the floor. Also the view was nothing fantastic, just the main road and a small glimps of the lake and boats. Very disapointing. Breakfast time had an akward atmosphere in our opinion. The staff were not particularly friendly, thats not to say they were ever rude to us, just maybe the fact that we are both young made them think they didnt have to make much effort with us. The staff also seemed to be dressed 'scruffily', maybe im just being fussy but when your paying £310 to stay two nights you expect something more than just a tshirt. Besides that everything was fine, the room was pretty spacious and nicely decorated and the bathroom was lovely. I would recommend the hotel to others.

Lovely hotel

from little_m0nkey
The hotel was beautifully decorated, in a brilliant location (a couple of minutes walk from the lake and town) and the breakfast was great.
We were after a fairly cheap break to the lakes so rather than booking one of the luxury rooms (£135-145 per night) we booked the only ‘new double’ (approx £85 per night). All the larger luxury rooms have recently been refurbished and this ‘new double’ is the first of the standard double rooms to be finished. It is decorated to a similar style as the luxury rooms but smaller. In fact, it is very small but perfectly fine for the two of us with a comfortable bed, wardrobe, chest of drawers, leather chair and flat screen tv. The furniture and décor looked modern and good quality. There was also a DVD player, an ipod docking station and tea/coffee making facilities.
The bathroom for this particular room (no. 101 I think) was separate – a 5 metre walk down the corridor from the bedroom. It was a slight inconvenience but didn’t bother us too much. It was only for use by us so not like a shared bathroom. The bathroom itself was lovely, modern and clean. It was quite large though and I was surprised that there was only a shower and no bath as there was plenty of room.
The breakfasts were good. Cereals, fruit, yoghurts, toast, jam and you can order cooked breakfasts or a lovely honey and cream porridge. The breakfast room was beautifully decorated, as was the lobby/reception area.
The website said that the room had a scenic view but all we could see out of the windows were other surrounding hotels and roads – not what I would call scenic, but not bad as the buildings are nice and the roads quiet. I don’t think any of the rooms would have a scenic view (e.g. greenery, lake etc..) due to it’s location.
I would definitely recommend this hotel – as long as you book one of the newly refurbished rooms – and Bowness is beautiful.

Loved the Luxury Room!

from djje87
I can only assume that anybody writing a bad review about this hotel must have stayed in a "standard room". Next time they shouldn't be so cheap and pay for one of the "superior" or "luxury" rooms!

I have recently returned from a short trip to Windermere for my girlfriend's birthday. We stopped in one of the Luxury Rooms at the Cranleigh. It was great! The rooms have been designed by an interior designer and are kept very clean and tidy. The bed is unbelievably comfortable, the only thing that could prise us out of it in the morning was the full english breakfast! There was a 40" Samsung TV with DVD player and ipod dock in the room. There's also a kettle with a selection of tea, coffee and hot chocolate in the seating area if you fancy a warm drink. The bathroom (in our particular room) was "cosy", but when you're sitting in a bubble bath watching the 17" mirrored TV that doesn't matter! Our room also had its own private balcony with spotlights in the decking, great for enjoying a late evening drink.

We would definately return to the Cranleigh and recommend it to anyone planning on stopping in the area.
Management Response from hudson101
Thank you so much for your positive comments on the Cranleigh. It is so important to us that our customers truly enjoy their stay with us and we hope to see you again soon.

Dont stay in the Standard rooms!

from mimjackson
Stayed at this hotel after viewing many other properties and booked mainly as were very impressed with the hotels website. Booked a standard room which we could not view on the hotels website, but from reading previous reviews and also looking on the website went ahead and booked. What a dissapointment, the main part of the hotel looks fabulous really nice decor but on checking in we were shown to our room which was next door to the actual hotel. I can only describe the room as 1-2 star at most. Although the room was clean and bed linen very nice, it did not resemble pictures from the website in any way. Yes, I know we had booked a standard room but with such impressive pictures you would expect it to resemble it in some way. It was very old and tired. We complained to the hotel manager who checked and agreed there was an error with the webpage and were unable to view the standard rooms... we were then offered an upgrade to a luxury room for the first night of our 2 night stay but it would cost us £70 extra! We declined the offer. My advice to you would be not to stay in one of these rooms until they have been redecorated in line with the main hotel which is very nice. We have stayed around Bowness many times and paid less for much better standard rooms. Only positive was the breakfast which as served in a lovely dining room and was very nice.

fantastic stay at the cranleigh

from Ninewells
Just returned from staying in a 'superior room' at the Cranleigh, this is without a doubt the best hotel I have stayed in on a British holiday. From the friendly hotel staff or the TV in the bathroom, to the quality of the bath towels....everything was first class. By the time I managed to drag myself out of the fantastic spa bath it was time to eat. After chatting with the owner we decided to follow his advice and eat at the Postillion restaurant. What an excellent choice this was! A truly beautiful restaurant where we enjoyed an excellent 3 course dinner for only £16. Though i feel as if i could go on and on, i will just finish up here by adding that my husband and i will definately be returning to the Cranleigh Hotel. I'm looking forward to this already!

Wonderful !!

from Laura058
Recently stayed in one of the luxury rooms at the Cranleigh, was fantastic. Everything the website promises and more. Well worth every penny. The mirror/television in the bathroom was a definate favourite! Perfect for romantic weekend away or relaxing girly weekend. The staff were brilliant - nothing was too much trouble. Cannot recommend it enough - will certainly be returning again. (Laura, Birmingham)

Excellent Stay

from KerryDavis
My husband and I stayed at this hotel last week and thoroughly enjoyed our stay - wished we'd stayed longer !
The staff are incredibly helpful and very friendly and gave us good tips on where to eat, visit etc which was really useful.
The room was excellent, standard of finish was incredibly high and have to say I was delighted with the tv in the bathroom - think I'll have to get one :-)
Overally brilliant stay and would definitley book again.
Kerry Walker

Great guesthouse

from moandmike
Stayed here overnight on way to Gretna Green, booked via £60 for family room. Excellent guesthouse which looks as though it has had the main house recently renovated to high standard. We travelled with our 7 year old and booked a family room which was in the annex on second floor, bit of a problem if you have small children but had comfortable double bed and bunk beds with ensuite shower room. Breakfast was excellent, the full english. Staff and welcome excellent, would stay again. We ate in Pizza restaurant called Rumours at the bottom of the hill from the guesthouse, good meal and service, ideal for families however there are many more interesting places to eat in Bowness if you do not have children in tow. Short walk to lakeside and boat trips

Top Local Tips for Windermere

What to see and do... South lakes wild animal park is one of the best zoo's i've been to (about 20-30 mins drive from Bowness). They put more attention on it being a natural environment for the animals than making it touristy and they do a lot of conservation work. I would also recommend Coniston water - either a relexing walk along the water, in the forest (Grizedale) or a more difficult trek up the mountains where there are some amazing views to be found.

What to see and do... South lakes wild animal park is one of the best zoo's i've been to (about 20-30 mins drive from Bowness). They put more attention on it being a natural environment for the animals than making it touristy and they do a lot of conservation work. I would also recommend Coniston water - either a relexing walk along the water, in the forest (Grizedale) or a more difficult trek up the mountains where there are some amazing views to be found.

Boat Trip Hire a boat on the lake for an hour, a very nice trip!

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