Moonfleet Manor Hotel

, Weymouth, United Kingdom
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Moonfleet Manor Hotel

, Weymouth
3 star

Rooms: 39

Fleet Road - Weymouth - England - DT3 4ED - United Kingdom Hotel Website | | 44 01305786948
203 Traveller

Reviews - Moonfleet Manor Hotel

1/10
Poor Accomodation, drippy staff and overpriced
Submitted by: Naomi in 10/09/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
We went to this hotel for a 'luxury' bank holiday weekend treat with the children. The only good thing was the weather. The hotel is run down and tatty and certainly not 'luxury' as it claims. The childrens areas need redoing as they are ok but again not luxury. Fortunately, we could play outside but you would not want to be there in the rain. Pool is poor, my school in the 1980s had a nicer pool and the food was over complicated and I came down with what is suspected as food poisoning. I was very ill for 24 hours! We will not return. This is nothing like Wooley Grange!!!!!! The hotel manager is also not professional. Other staff are jolly, but we never received our afteroon tea cakes, just tea cups and plates and were told the staff were too busy and to go and fetch our own cushions for the sunloungers from the creche cupboard?!!! Do not waste your money.
3/10
Tatty and overpriced
Submitted by: Nicki in 09/11/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
I thought this hotel to be greatly overpriced and tatty. We paid £325 a night for two poky, hot, interconnecting rooms - the sort of rate one would expect to pay in a top London hotel!
Its redeeming features were friendly (albeit drippy)staff and fantastic dinners (although breakfast was average). It needs a complete overhaul or else a serious review of its rates.
4/10
Shame about the customer service
Submitted by: Emmi in 07/03/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Wasn't all bad. Beautiful and characterful accommodation. However, from the time of booking was an (expensive) fiasco - so disappointing. paid £250 for Deluxe room. It was large, but not like the photos in the brochure. verging on rude and inexperienced reception staff. my impression was stingey and money-grabbing attitude permeating throughout. food's good. definitely wouldn't bother going again or recommend it to anyone else. 'Beach' is taking it a bit far.
9/10
Very relaxing
Submitted by: Alan in 23/04/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Had a lovely time. The food was excelent. Baby monitoring meant we could relax and enjoy our meal. Our room was fantastic, however, we were upgraded from the cheapest room to one at almost twice the price at no cost or mention to us. Staff were very helpful. Location was relaxing, and there is definately plenty to do for children. Only negative comments were that the swimming pool area was a bit tatty and the bread for the evening meal was not fresh. If you are not taking children it is possibly not the place for you and if you are very tall you might have problems hittig your head in the rooms.
5/10
Disappointing facilities
Submitted by: Alison in 13/04/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
This hotel is in a lovely place (if fairly isolated) but the pool, so-called 'spa' facilities and children's activities were very disappointing. The room we stayed in was also very small. We were there as a couple but the room was supposedly able to fit in a child (this is billed as a family hotel). If we had brought our child with us, we would have been falling over each other. It is a charming hotel and very relaxing however. But it feels quite shambolic and the beauty therapists, although lovely, are working in very outdated surroundings. They should really concentrate on this - they're missing a huge trick!
5/10
Doesn't quite live up to our expectation
Submitted by: A Travel Library User in 27/02/06
  • Age Group:
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We were looking forward to a return visit to Moonfleet Manor, following our first stay a couple of years ago. The luxury family hotels are usually good, if fairly expensive. I have to say that we have been disappointed by the facilities this time around. Decor which looked quirky and distinctive last time around is now looking tired and, in some cases, grubby. The flooring in our hotel suite was stained and worn, the bathroom was not up to the standard of a 'luxury' hotel. There's a musty smell about the place which I found a bit off putting. The facilities could really do with an upgrade - the swimming pool and changing facilities are poor, and the children's 'den, where you can leave little ones for up to two hours, has no natural light and again looks 'tired' and a bit depressing, especially when compared with the wonderful facilities other 'family friendly' hotels now offer.

Moonfleet Manor's only redeeming feature, from our perspective, was the food and dining room service. We had two excellent meals, with great service. However, next time we'll try the Ickworth, where I think a a substantial investment has been made. The 'luxury family hotels' tag sets a high expectation - for my money Moofleet Manor doesn't quite live up to that expectation.

Historical Traveller Reviews of Moonfleet Manor Hotel

How relaxing..

from A TripAdvisor Member
What a great idea - a family hotel that provides excellent facilities for children and a bit of luxury for the parents.

The staff were so accommodating - nothing seemed to be too much trouble.

My only critism would be the rooms - a standard double was far too small to accommodate 2 adults and a baby. The weather was quite varied during our stay but the temparature in the room was always hot and stuffy. A fan was provided but it made no difference -they need air conditioning.

That being said the fantastic food and wine list more than made up for the room and I wouldn't hesitate recommending Moonfleet Manor for a family break.

Fantastic - pure bliss

from A TripAdvisor Member
I was very sad to see so many negative comments about Moonfleet on this website. It is a truly magical place. We went with our one year old and 2 small dogs for a 2 night break - it was heavenly, just what we wanted. The hotel's motto is something along the lines of 'we remember that parents are adults also' and they really do. We were very worried that the hotel would look like a creche and that there would be toys and screaming children everywhere. Not a bit of it. The main areas and house were the kind of place your spinster aunt would own - comfy, old furniture, well worn and friendly. To us 'luxury hotel' meant something that was luxury for children, dogs & adults - we were not expecting pristine open plan spaces we wanted a 'snuggly' atmosphere and we got it.

The food for both Ben and us was excellent and the wine list was great. The kitchen even cooked a special sausage for my dog when she wouldn't eat her normal food! The staff could not have been more friendly and helpful - everything a parent wants is catered for. The rooms weren't plush egyptian cotton, but to be honest we didn't really want that, we had a great view of the sea and all fitted in fine! The care of Ben was excellent - but yes, I do agree it would be nice if the creche had some natural light and was less 'barn like' but none of the children there noticed that and the pools were great.

We have not stopped talking about it and would recommend Moonfleet to anyone who wants a break with the family, but where you can 'dump' the children in the creche for a couple of hours so you can be just the two of you! Outstanding in every way - and I am not connected to the hotel - I genuinely think its brilliant. We'll be back.

Moonfleet Delight

from MummySeale
We went to stay at Moonfleet after a dire experience in a cottage in Cornwall. We needed to ensure that our three year old son would be catered for and that we would recover from the trauma of our cottage. We managed to get a lovely two night deal at moonfleet which included dinner bed and breakfast, an interconnecting room and fab facilities for our son.

We were lucky that we were there the week before half term as the attention that our son was given in the Den meant we felt relaxed to leave him there for a few hours. Our dinner was second to none. With the baby listening service we felt confident to leave our son in his room to sleep.

The food was better than a London Restaurant which we would pay at least £100 for and the staff were very helpful.

The only thing we would say that the lounge area seemed tired and the indoor swimming pool and leisure area needs upgrading.

Overall however, if you are tired of the rat race need facilities to cater for both children and parents, Moonfleet would be a place I would recommend. We will definately be booking again and may try the other hotels with the company.

Disappointing

from claire.rogan
We have just returned from a weekend break at Moonfleet Manor with our children(6,2,3months). It was disappointing. The room (aphrodite)was in an annexe which didn't look very appealing (shabby carpet etc). The room was ok but could have done with a refurb - definitely NOT luxorious. On one evenong there was no hot water to bath the children. I rang reception and was told tp " give it half an hour because everyone will be bathing their kids" Not good for £360 per night. The food was good though as was the wine list. The staff were generally helpful. All in all very disappointing. Not worth the money

Needs a facelift

from A TripAdvisor Member
We have just returned from a weekend at Moonfleet Manor in Dorset. I am disappointed - the quirky, colonial style decor and furniture is very 'forgiving', but the whole place is tired, slightly grubby and has an old people's home smell about it. The swimming pool and changing rooms are poor and the children's creche looks like it's in a converted garage - no natural light at all. The weekend was way too expensive - I'd recommend you go elsewhere!

Very disappointed

from KateJones
The decor is shabby chic, which works well in parts of the hotel, but our room was just plain shabby, small and damp (and smelt of cigarettes - yuk). We were incredibly disappointed and checked out after one night. The hotel is simply not worth the money they charge. Staff were friendly, food was tasty, but this did not justify the cost.

great for kids and adults

from hannah8
We went to Moonfleet Manor for 3 nights with a group of 7 adults and 2 kids (2yr and 5yr). The hotel was really welcoming, relaxed and confortable. The staff were very friendly and the food great (the menu was very similar though every night). We all really enjoyed the facilities - tennis, table tennis, trampoling, swimming but the pool was a bit tatty and disappointing. It was expensive and more comfortable than luxury but a great place for a break with young children.

2 nights only at weekends

from A TripAdvisor Member
Bizarre policy - tried to stay for a Saturday in deepest January, but they only accept bookings for 2 nights at weekends. This was despite the fact that (a) there were rooms available, (b) we were booking late on Fri so there chances of getting full were v. slim, and (c) there is not mention of this on their website.

Moonfleet mediocrity

from Buzzwinckel
Our family stayed at Moonfleet for four nights in August. Kids are 8, 5, and 3. This hotel was fully booked for our stay and I got the impression this was not unusual during school holidays.

Decor in our junior suite (Athene) was tired with old, small T.V's and noisy fans (No air-con). The main hotel was more old world charm than luxury. Lots of activities for pre-teens in the sports hall, swimming pool and play area. Our children certainly had fun but older children would probably be bored.

Moonfleet is in a magical location but if you want to see Dorset it is a little isolated. We think you have got to be prepared to spend most of your time on site. The staff were predominantly Europeans, friendly, and eager to please.

Diner was of a good standard but definitely nouvelle cuisine quantities, waiting times were long long long. We gave up waiting for desert on Friday night after 45 minutes ! If you're staying more than a couple of nights menu is repetitive. Good wine list.

We only used the baby listening service on one night as we did not feel comfortable leaving them. Reception can only monitor 8 rooms at a time, if there are more rooms to monitor they rotate listening. Reception staff were more than a little cutting about some of the guests instructions ie. "don't contact us unless they've been screaming for 30 minutes!"

We have stayed in many luxury hotels around the world, Moonfleet Manor is not one of them. It's OK for a couple of nights if you've got young kids but way overpriced.

Perfect for Families

from Hampshiremum
We spent 3 nights in June at Moonfleet and it was fantastic. I suspect it is more of a break for Mums because for the entire stay, you do not have to cook or wash up. Every meal there was a good selection of food for the children, along with bibs, plastic plates, cups and utensils. The best part was that at the end of the meal, you could get up and leave the mess for someone else to clear up - fantastic! Just bring lots of baby wipes, as there isn't anything (other than table napkins) to wipe your children down after a meal.
Another highlight was after putting your children to bed, you and your partner could relax a bit in the room (we had a Coach House and it was superb - spacious and comfortable), bath, get dressed, turn on the baby listening service and go and enjoy excellent food in the restaurant. You really feel as if you have gone out for the evening and been wined and dined. We went out one night into Weymouth and wished we hadn't bothered wasting £20 on babysitting and another £20 on taxi fares, when the food and ambiance was much better at Moonfleet.
Most of the staff were fantastic - particularly the waiting staff and the nannies in the Den (playroom). It was great to be able to leave your children in safe hands for a couple hours a day and either relax in the gardens, or enjoy one of the many services on offer at the Spa.
I cannot recommend this place more highly if you want a bit of a break from the regular routine of life. The year before, we had rented a cottage in Devon - what a disaster - the highlight was the fact that we could put the saucepans in the dishwasher! 'Holidaying' somewhere where you've still got to cook, clean, make the beds etc., is not a break to me and that's why Moonfleet ticked all the right boxes for us. Oh yes, the children had a great time (aged 2 3/4 yrs and 14 mths) and so did my husband, who normally hates places like this.

Top Local Tips for Weymouth

diving Go dive chesil beach...great fun eat at the cove inn...wicked

harbour side restaurant nice views and good lunch

Take the train to Swanage Leave your car at Nordon station and catch a steam train into Swanage.

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Other names for Moonfleet Manor Hotel

  • moonfleet manor sports hotel
  • hotel moonfleet manor sports
  • Address: Fleet Road - Weymouth - England - DT3 4ED - United Kingdom
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