Torbay Hotel

, Torquay, United Kingdom
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Torbay Hotel

, Torquay
3 star

Rooms: 111

Torbay Road - Torquay - England - TQ2 5EY - United Kingdom Hotel Website | | 08442510900 / 01803295218
130 Traveller

Reviews - Torbay Hotel

« 1 2 3 »
1/10
Excellent May Bank Holiday
Submitted by: Cheryl in 08/05/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We went in a group of friends to this hotel. We all really enjoyed ourselves and the food and staff were very good! The hotel does need to be re-decorated in some areas but we had a fantastic time and our waitress Eva was fantastic! We WILL definately go back. Thanks Torbay Hotel!!
2 out of 3 readers found this review helpful
9/10
pleasantly suprised !!!!
Submitted by: DENNIS in 16/04/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
after reading the first review (1 rated)i was really suprised that this person found so many negative comments,we booked this hotel as a last minute thing for easter.what we found was a grand looking old hotel steeped in history with the best view over torbay that you could get. ok some of the decor might need a facelift but the hotel itself was spotless.my wife and i have been on several luxury cruises and i hasten to add that the food in the hotel was on a par if not sometimes better than on the cruise.we liked the relaxed atmosphere,enjoyed the cabaret,the quizzes
and of course the bingo.thank you shearings for a wonderful 4 days,we will return !!!!.
1 out of 1 reader found this review helpful
6/10
A COMFORTABLE HOTEL
Submitted by: bernisier in 16/04/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
stayed at this hotel just before the Easter holidays and throughly enjoyed it. The rooms were very comfortable and clean though i would agree with some of the other reviews there is a musty smell throughout the hotel. The food was very filling and healthy with a good choice on the menu. The staff very efficient but lacked a little warmth in their brisk manner. The hotel itself is in need of some serious re-decorating which i do feel lets this hotel down. The indoor swimming pool which attracted us intially was in serious need of attention. (Venture in at your own peril). On the whole a comfortable hotel just in need of some TLC with an excellent location.
1 out of 1 reader found this review helpful
7/10
More refurbishment needed
Submitted by: Suzanne in 15/04/09
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
We've had several short breaks at the Torbay Hotel; the most recent being a "Turkey & Tinsel" break in November 2008.

This is a big hotel on four floors, and refurbishment is being carried out.

On a positive note, the food has always been good and the staff generally friendly and helpful. We particularly liked Martha our waitress, and Atlantis. The hotel is very close to the harbour and bus stops are nearby.

Entertainment was good and the hosts Steve and Tamar were very versatile

Now for the minus points. We stayed at the hotel twice last year, and on one occasion, there was a very unpleasant smell in our bathroom, which we reported. The toilet cistern was also very noisy when refilling. On two occasions, the mattress on our bed has been really uncomfortable and we've asked for it to be changed. We have found that any complaints reported in a pleasant and non-aggressive way are usually dealt with promptly. (One man who made a scene because he felt his bed was not made properly, just made himself look silly.)

The bedroom windows could do with a clean and the frames were mouldy because of condensation from the shower. The communal areas were very much in need of redecoration, but this must be very difficult to carry out when the hotel is open all year round.

Car parking for self-drive guests is available in the Terrace car park, on payment of a £5 returnable deposit for the key. However, there is a ten minute walk to this car park, which is on a hill. It may therefore not be suitable for guests with limited mobility
1 out of 1 reader found this review helpful
1/10
truely disgusting hotel
Submitted by: Anne in 02/04/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
This has got to be the most disgusting hotel I have ever stayed in. Booking made by friend as part of a weekend party group booking. I could not beleive the smell from the bathroom when we got into our room. A few of us asked to be moved, but the other two rooms available were the same. The location must be the only reason why still holding on to a 3 star rating, as the communal areas very dirty and I had to purchase cleaners myself to clean shower which had not been cleaned for some time. Carpets worn to shreds in some places and obvious missing floor boards in some areas under carpets which could be harzardous when walking down corridors. The lift was incredibly slow,(would have been quicker to use stair lift positioned on every level) Room furnishing also very dated and worn, and the refurbished rooms furnished with cheap plastic seats,(assume most of their guest must be incontinent)and bathrooms mouldy. Could not get rid of the smell in our bathroom, even though bleach poured down drains. I would not live in such conditions so do not understand how hotel expects anyone to feel confortable there. I am a well seasoned traveller and have stayed in cheap hostels abroad during my younger days which were cleaner than this. I wonder what a visit from a hotel inspector would result in??
2 out of 3 readers found this review helpful
7/10
Wonderful staff and service.
Submitted by: Chris and Ann in 19/02/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
First Time we have ventured on a Shearings Holidays. Choose this hotel as we had heard it was the best of the Shearings in Torquay. On arrival first impressions was of an old hotel in need of some TLC - corridors were grubby, and carpets needs some attention. However bedroom was clean and roomy. Staff were all very polite and friendly, Meals were excellent and waitresses were all pleasant especially Atlantis. Location if excellent, entertainment was surprisingly good. With a little money spent on this hotels appearance could be a first class hotel. In all value for money would return again.
3 out of 3 readers found this review helpful
6/10
Great hotel, needs better cleaners
Submitted by: edna in 26/09/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
We have been going to the Torbay Hotel for more than 10 years now and have seen it being slowly refurbished. We love the food and the location, that's why we keep going back. Last year, we were given a refurbished bedroom, sadly due to sudden illness we had to come home half way through the 5 day stay. This year we were given a room which we had paid £30 extra for a "superior" room. It was very grubby, filthy skirting boards, blood stains on the curtains, stained carpet. This was so disappointing after last years brand new room. However, it was only for 3 nights so we put up with it as it's very good value and everything else was first class.
5/10
Not very good
Submitted by: Angela in 11/07/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
My husband and myself came back a couple of weeks ago from this hotel. Never again. We had to change rooms as the bathroom in the first room was disgusting and I did not care to shower in it. Black mold was in the very antiquated shower, the ceiling was peeling and the door was rotting at the bottom. It was on the 4th floor with the smell of the kitchens hovering over it and looked out onto a back yard and brick walls. Also the shower was very tiny, and the sink was avocado green. I can only assume that it had once been a cupboard. The management were very reluctant to change our room and only did it when I mentioned how bad the shower was. The new room was bigger and had a proper bathroom in, but could still have done with a refurb. In fact the whole hotel could do with a refurb. Waiter service at breakfast does not work, better to be a buffet style which would be a lot quicker. The lift is very small(6 people) and very slow. This is the only lift in the whole building. As the majority of people had mobility problems this was not very good. The staff were ok as was the food. But suffice to say that we will not be going back there.
8/10
Good service nice food
Submitted by: margaret in 30/06/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Disabled
Spent a very nice 2 night stay at the Torbay Hotel. It has been re-furbished since my last visit I could't fault the food or service. The down side was parking for the disabled. Had I been on my own there is no way I could have used the car park made available to guests. I was told there was one space used by the hotel, one for 113 bedrooms is very poor. So now I do not know if I will be able to go there again. Another point was that I was over charged by £30 according to the published price, told it was because I did not quote the "Daily Mail" code No, I will be taking this up with the main office. I was in a party of five.
1 out of 1 reader found this review helpful
9/10
Torbay Hotel
Submitted by: RACHEL in 25/02/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young & Single
Just returned from a five day break with shearings holidays, can't praise this hotel highly enough, the staff were always pleasant and couldn't do enough for you, the food was excellent and with plenty of choice.

Our bedroom although basic was roomy and very comfortable and warm(a little too warm actually!) my only complaint was in the bedroom the woodwork and skirting boards needed a lick of paint but other than that no complaints, also the hotel was only a stones throw from the shops, Princess Gardens and harbour front.

Would recommend this hotel to anybody, had great time.
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Other names for Torbay Hotel

  • torbay hotel torquay
  • Address: Torbay Road - Torquay - England - TQ2 5EY - United Kingdom
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