Quality Hotel Stoke on Trent
Reviews - Quality Hotel Stoke on Trent
Read 261 additional reviews of Quality Hotel Stoke on Trent at TripAdvisor.
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Historical Traveller Reviews of Quality Hotel Stoke on Trent
Better than Expectedfrom Ling-tosh
Hotel is bang in the middle of Stoke, so is close to shops, bars etc. Situated on the edge of 2 retail parks and also Festival Park which provides leisure amenties, for example Waterworld, cinema and tenpin bowling. Our 12 year old and her friend just loved Waterworld.
Plenty of parking available at the hotel which is a bonus in a city centre location. Hotel is a bit of an elderly lady who could probably do with a bit of a facelift - don't we all. Public areas of the hotel were ok. Only one bar was open during the two days we were there. Carpets a bit tired.
Our room was on the first floor (122) which seemed to be part of a more modern extension towards the back of the hotel and was therefore reasonably quiet. Room adequately accommodated 2 adults and 2 children. Kids slept on a fold-down couch which was fine for two nights but probably not much longer. Room was clean, bed linen pristine, tv worked and hair drier worked. Bathroom was spotless with towels changed daily - nice and white and fluffy.
We ate breakfast twice. It was ok but nothing to write home about.
Staff were ok especially the girl in the leisure area on the Saturday night. Had a good laugh with her as I supervised the 2 kids in the pool. Girl in charge on the Sunday was a different kettle of fish - what a jobsworth!
Kids loved the pool & jacuzzi. Area around pool could do with a smarten up - noticed some manky bits!
All in all ok. We're not put off going back but would ask for room 122 again given comments made by other Trip Advisors about other rooms.
To Be Avoided At All Costsfrom hammonda
On arrival at the hotel we were given our keys to room 207 on the 2nd floor. It was a really hot August afternoon and, on entering the room, we were completely stifled by the heat. This room faced direct sunlight and, of the 7 very large windows, only 1 opened and this opening was only a foot off the ground, so both of my young children had easy access to it. There was only one very small, dirty fan, which made absolutely no difference whatsover. The bathroom was also really grotty and the whole room was in need of redecoration. The receptionist arranged for the hotel porter to check the windows and he admitted that they were all broken and were noted as needing repair. He also provided another very dirty fan which again made no difference to the temperature of the room.
I asked to be moved to another room, as I was very concerned for the safety of my children and there was no way we could cope with the heat without being able to open any windows. I was given another key to room 208 and was told to check the room out first before excepting it. This was a much smaller room with only 2 single beds, so I could not except it. The receptionist asked how old my children were and then said that she couldn't see any problem, as we could all share the 2 single beds! I refused to except this as I had paid for a family room and insisted on not excepting anything less.
The receptionist then gave me another key to room 5. When I entered the room, there was a man already sat on the bed watching the tv. I was very embarrassed.
We finally excepted the key to room 506 as it was the only family room they had left. The room was of a much better quality but it was right outside the hotel bins. It must of also been in the smoking section of the hotel as the corridors stunk of smoke all the time and we had to put towels at the bottom of the room door to stop the smell from coming in. The beds were 2 singles pushed together and a double sofa bed that only had a sheet and a horrible brown itchy blanket that was far to small. We also didn't get much sleep due to the amount of sirens and boy racers going past the hotel ALL NIGHT!
We checked out a day early, we hated it that much. Please avoid this hotel at all costs.
So bad... words cannot describefrom fujovia
The room was okay for a family however we were all excited by the fact that there was a jacuzzi bath (should have known not to build our hopes up) that didn't work. We had a dip in the pool as well however the staff were unfreindly.
We did on our last night all have a bageutte in the bar which to my husband and I suprise was lovely.
Will not be coming back to Stoke on Trent nor the Quality Hotel
not good but seen worse stayed in betterfrom A TripAdvisor Member
Breakfast wasnt to bad. plates, cups and cutlery were not clean. neither was the table cloth on the table the table sat on a slant.
we went to the bar to get food in the evening the food wasnt to bad seen worse. my husband found a bolt in my 5 year olds chips.
the hotel was clean enough. it wasnt noisy.
the lady behind the reception was chinese and was going to charge us for 5 rooms. so communication wasnt good.
out of 10 i give this hotel a 4. we have stayed in better hotels we booked this though an offer with stena line along with the trip to alton towers.
we wont stay here again.
t meet minimum standardsfrom Urddas
We were given room 317 which is an inner room on the upper floor. The room was small (double bed against the wall, so entry possible from one side only). No air con, window was small, and on heatwave weekend this made sleeping impossible. Room decor poor, with some obvious repars needed.
Poor room security - no safe and no spyhole on door to check outside.
Swimming Pool closes at 6.30pm on Sundays. One of the reason we chose the hotel was for the pool. We were looking forward to a dip after travelling from Wales, but our arrival time meant we didn't get it.
Floors creaked from the elevator to the room.
Breakfast was okay. Not as much choice as we've experienced elswhere.
The hotel is situated between the town and a number of retail parks, so the area isn't pretty. The town does have a lot of choice when it comes to places to eat.
We wouldn't stay here again. Next time will pick one of the more homely hotels closer to Alton Towers. Very expensive for what we got.
Noisy Mondaysfrom johnhughes
Dined in Chatterleys restaurant in the hotel on Monday - food was okay but the credit card machine kept rejecting our credit cards and we were made to feel like it was our credit rating that was bad. When I paid with same card on checkout I was told that the dining room had been having problems with their machine, but the restaurant manager made no mention of this.
You get what you pay for I guess.from Richardson_Family
Check in was straight forward with pleasant friendly staff. I had specifically requested a no smoking room and was placed in a family room on a no smoking floor however you could smell stale smoke in the room. The facilities in the room were no different than other Hotels, it was clean, plenty of towels and tea/coffee making facilities. The pool was a great way of winding down the kids ready for bed, we chose not to eat at the Hotel.
The kids slept on a sofa bed whilst we slept on what could only be described as a plank of wood. Possibly the worst night's sleep I have ever had, and I can literally sleep on a clothes line!! There was no nightclub revellers to be heard of but I do agree the rooms overlooking the car park get all the traffic noise.
Breakfast was included (adults only) in our price of £59 however because the children stayed 'free' we were charged £4 each for their breakfast. This we didn't mind as we had picked this up from our internet booking and in any case the food was plentiful and delicious, contrary to other reviews I had read.
To sum things up, although in need of an update this Hotel was okay for us for one night (don't think I could of managed longer though) and for a family room plus B&B, along with access to a pool and gym, I think £59 is a pretty good deal.
Top Local Tips for Stoke on Trent
Save some money! We compared staying onsite at Alton Towers with staying nearby in Stoke on Trent. There is no comparison. We saved over £100 for the weekend, by staying at the Quality Hotel, instead of in Alton Towers itself!
Taxi to Alton Towers This cost £50 return from the hotel, split between four of us was good value for money so we could all have a drink during our day and the taxi driver was very amusing.
Good for a night out Stone throw from countless pubs
Other names for Quality Hotel Stoke on Trent
- quality inn stoke on trent
- quality hotel stoke on trent
- Address: Trinity Street - Stoke on Trent - England - ST1 5NB - United Kingdom
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