Quality Hotel Stoke on Trent

, Stoke on Trent, United Kingdom
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Quality Hotel Stoke on Trent

Rooms: 136

Trinity Street - Stoke on Trent - England - ST1 5NB - United Kingdom Hotel Website | | 44 01782202361
261 Traveller

Reviews - Quality Hotel Stoke on Trent

Historical Traveller Reviews of Quality Hotel Stoke on Trent

Better than Expected

from Ling-tosh
We are theme park lovers and wanted to visit Alton Towers. Booked via travel agent using Superbreak. Panicked a bit after we read reviews of the hotel prior to departure, but decided 'what the heck', let's make up our own minds.

Hotel is bang in the middle of Stoke, so is close to shops, bars etc. Situated on the edge of 2 retail parks and also Festival Park which provides leisure amenties, for example Waterworld, cinema and tenpin bowling. Our 12 year old and her friend just loved Waterworld.

Plenty of parking available at the hotel which is a bonus in a city centre location. Hotel is a bit of an elderly lady who could probably do with a bit of a facelift - don't we all. Public areas of the hotel were ok. Only one bar was open during the two days we were there. Carpets a bit tired.

Our room was on the first floor (122) which seemed to be part of a more modern extension towards the back of the hotel and was therefore reasonably quiet. Room adequately accommodated 2 adults and 2 children. Kids slept on a fold-down couch which was fine for two nights but probably not much longer. Room was clean, bed linen pristine, tv worked and hair drier worked. Bathroom was spotless with towels changed daily - nice and white and fluffy.

We ate breakfast twice. It was ok but nothing to write home about.

Staff were ok especially the girl in the leisure area on the Saturday night. Had a good laugh with her as I supervised the 2 kids in the pool. Girl in charge on the Sunday was a different kettle of fish - what a jobsworth!

Kids loved the pool & jacuzzi. Area around pool could do with a smarten up - noticed some manky bits!

All in all ok. We're not put off going back but would ask for room 122 again given comments made by other Trip Advisors about other rooms.


from juneanthony
we booked two adjoining rooms one for ourselves a married couple with 7 year old twins and one for our 13 year old daughter and her 13 year old friend. a 47 year old porter let himself into our daughter and friends room and gave them an open bottle of wine which luckly they did not drink they then locked their room from the inside and an hour later the same porter/night staff tried to let himself in. after we informed the police the porter admitted entering the girls room with his key and as he had only been in this country for 3 years and had a good record in this country he was sacked and given a caution the hotel never apologised to us or gave us any written apology stay well clear of this hotel

To Be Avoided At All Costs

from hammonda
I booked a 4 night stay at this hotel through a company called Tourkits for myself, my husband and my 2 children, aged 4 and 2. It seemed ideal for a trip to Alton Towers.

On arrival at the hotel we were given our keys to room 207 on the 2nd floor. It was a really hot August afternoon and, on entering the room, we were completely stifled by the heat. This room faced direct sunlight and, of the 7 very large windows, only 1 opened and this opening was only a foot off the ground, so both of my young children had easy access to it. There was only one very small, dirty fan, which made absolutely no difference whatsover. The bathroom was also really grotty and the whole room was in need of redecoration. The receptionist arranged for the hotel porter to check the windows and he admitted that they were all broken and were noted as needing repair. He also provided another very dirty fan which again made no difference to the temperature of the room.

I asked to be moved to another room, as I was very concerned for the safety of my children and there was no way we could cope with the heat without being able to open any windows. I was given another key to room 208 and was told to check the room out first before excepting it. This was a much smaller room with only 2 single beds, so I could not except it. The receptionist asked how old my children were and then said that she couldn't see any problem, as we could all share the 2 single beds! I refused to except this as I had paid for a family room and insisted on not excepting anything less.

The receptionist then gave me another key to room 5. When I entered the room, there was a man already sat on the bed watching the tv. I was very embarrassed.

We finally excepted the key to room 506 as it was the only family room they had left. The room was of a much better quality but it was right outside the hotel bins. It must of also been in the smoking section of the hotel as the corridors stunk of smoke all the time and we had to put towels at the bottom of the room door to stop the smell from coming in. The beds were 2 singles pushed together and a double sofa bed that only had a sheet and a horrible brown itchy blanket that was far to small. We also didn't get much sleep due to the amount of sirens and boy racers going past the hotel ALL NIGHT!

We checked out a day early, we hated it that much. Please avoid this hotel at all costs.

So bad... words cannot describe

from fujovia
So I booked this based on location thinking "how bad could it be for one night". Arrived and my room wasn't ready, was greeted by rude staff in the dining room - finally getting into my room, it had all seen better days. Getting back to my room in the evening, found a bug walking on the pillows. Pre-empted my stay, left in the wee hours of the morning to find vomit on the sidewalk. Seriously traumatizing - stay elsewhere and spring for cab fare into the city centre instead.


from Fiona69
Having arranged to visit Alton Towers on the Wednesday, we booked a two night stay at the Quality Hotel..... how wrong was that - the check in was quick and the floor we stayed on was a non smoking one (floor 3) this was the only bonus!!!!! The hotel is in need of upgrading, was dirty and the cutlery and plates at breakfast were dirty.

The room was okay for a family however we were all excited by the fact that there was a jacuzzi bath (should have known not to build our hopes up) that didn't work. We had a dip in the pool as well however the staff were unfreindly.

We did on our last night all have a bageutte in the bar which to my husband and I suprise was lovely.

Will not be coming back to Stoke on Trent nor the Quality Hotel

not good but seen worse stayed in better

from A TripAdvisor Member
we arrived on 11th july 2006 we were given room 232 a so called family room. it needed some work done to it. wallpapering needed redone. no safe. 1 double bed 1 sofa bed and a fold up bed in the room. we were on the 2nd floor which wasnt good especially with 3 kids.

Breakfast wasnt to bad. plates, cups and cutlery were not clean. neither was the table cloth on the table the table sat on a slant.

we went to the bar to get food in the evening the food wasnt to bad seen worse. my husband found a bolt in my 5 year olds chips.

the hotel was clean enough. it wasnt noisy.

the lady behind the reception was chinese and was going to charge us for 5 rooms. so communication wasnt good.

out of 10 i give this hotel a 4. we have stayed in better hotels we booked this though an offer with stena line along with the trip to alton towers.

we wont stay here again.

t meet minimum standards

from Urddas
Check was efficient, but the member of staff spoke as if she was reading a script.

We were given room 317 which is an inner room on the upper floor. The room was small (double bed against the wall, so entry possible from one side only). No air con, window was small, and on heatwave weekend this made sleeping impossible. Room decor poor, with some obvious repars needed.

Poor room security - no safe and no spyhole on door to check outside.

Swimming Pool closes at 6.30pm on Sundays. One of the reason we chose the hotel was for the pool. We were looking forward to a dip after travelling from Wales, but our arrival time meant we didn't get it.

Floors creaked from the elevator to the room.

Breakfast was okay. Not as much choice as we've experienced elswhere.

The hotel is situated between the town and a number of retail parks, so the area isn't pretty. The town does have a lot of choice when it comes to places to eat.

We wouldn't stay here again. Next time will pick one of the more homely hotels closer to Alton Towers. Very expensive for what we got.


from mary31
I booked a short break away to Alton Towers for myself,hubby and three kids with Stena line short breaks.The only accommodation that would cator for us all was the Quality Hotel.The children were put into an adjoining room that in the staffs wisdom they did not need to open.There was a nice jacuzzi in the bathroom that didn`t work.The meal we were served in the retaurant in the evening was inedible and cold.The breakfast wasn`t much better.Now perhaps it sounds as if i`m moaning but this break was expensive enough,i am well use to sleeping in 1 or 2 star hotels that were better.In my opinion steer clear.

Noisy Mondays

from johnhughes
Did a 2-night stay in April '06 for Alton Towers trip. Monday night was very, very noisy with drunks and boy racers all around the hotel until early hours (I later discovered it is student night and Tuesdays and Wednesdays are about the only quiet nights).
Dined in Chatterleys restaurant in the hotel on Monday - food was okay but the credit card machine kept rejecting our credit cards and we were made to feel like it was our credit rating that was bad. When I paid with same card on checkout I was told that the dining room had been having problems with their machine, but the restaurant manager made no mention of this.

You get what you pay for I guess.

from Richardson_Family
We booked this hotel as a stop over after visiting Alton Towers on Saturday 25 March 2006. We booked it via ActiveHotels and on the details it stated the Quality was 20 mins from Alton Towers. This turned out to be 45 mins and with two young children tired after a day at Alton Towers... are we there yet was heard on numerous occasions.

Check in was straight forward with pleasant friendly staff. I had specifically requested a no smoking room and was placed in a family room on a no smoking floor however you could smell stale smoke in the room. The facilities in the room were no different than other Hotels, it was clean, plenty of towels and tea/coffee making facilities. The pool was a great way of winding down the kids ready for bed, we chose not to eat at the Hotel.

The kids slept on a sofa bed whilst we slept on what could only be described as a plank of wood. Possibly the worst night's sleep I have ever had, and I can literally sleep on a clothes line!! There was no nightclub revellers to be heard of but I do agree the rooms overlooking the car park get all the traffic noise.

Breakfast was included (adults only) in our price of £59 however because the children stayed 'free' we were charged £4 each for their breakfast. This we didn't mind as we had picked this up from our internet booking and in any case the food was plentiful and delicious, contrary to other reviews I had read.

To sum things up, although in need of an update this Hotel was okay for us for one night (don't think I could of managed longer though) and for a family room plus B&B, along with access to a pool and gym, I think £59 is a pretty good deal.

Top Local Tips for Stoke on Trent

Save some money! We compared staying onsite at Alton Towers with staying nearby in Stoke on Trent. There is no comparison. We saved over £100 for the weekend, by staying at the Quality Hotel, instead of in Alton Towers itself!

Taxi to Alton Towers This cost £50 return from the hotel, split between four of us was good value for money so we could all have a drink during our day and the taxi driver was very amusing.

Good for a night out Stone throw from countless pubs


Other names for Quality Hotel Stoke on Trent

  • quality inn stoke on trent
  • quality hotel stoke on trent
  • Address: Trinity Street - Stoke on Trent - England - ST1 5NB - United Kingdom
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