Best Western Stoke-on-Trent Moat House Hotel

, Stoke on Trent, United Kingdom
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Best Western Stoke-on-Trent Moat House Hotel

, Stoke on Trent

Rooms: 147

Eturia Hall - Stoke on Trent - England - ST1 5BQ - United Kingdom Hotel Website | 44 01782609988
220 Traveller

Reviews - Best Western Stoke-on-Trent Moat House Hotel

Historical Traveller Reviews of Best Western Stoke-on-Trent Moat House Hotel

The staff make the difference

from pheonix-1
Stayed here for a week on business. Large room on third floor overlooking the car park. Spacious and comfortable, but difficult to work comfortably with a laptop on the desk - had to use pillows to bring me up to the right height. This is a problem in most hotels to be fair.

Food of good quality and plenty of fresh fruit and salads. Room service pleasantl good standard.

Yes there was some noise from the 'boy racers' but if you complain to reception they immediately call the police who patrol the area. The hotel is logging complaints as they are campaigning to have speed bumps installed on Festival Way. Did not spoil my stay overall.

What made the difference to me at this hotel (having stayed in many) was the friendly and helpful staff. Nothing is too much trouble, they acknowledge you and smile. Good customer service in my book! Gym and pool are a bit on the small side but other than that the facilities are good. Would be happy to stay again.

How exactly do star ratings work?

from Yblodyntatws
I booked a 4* hotel so - what did I expect? Good service, nice quiet rooms with decent bed and bathroom, nice toileteries and fluffy towels, and decent bar and restaurant. I'm not asking for the world.

What did I get? Reception staff that were indifferent. I was half-heartedly offered assistance with my luggage immediately followed by "but all luggage have got wheels on these days haven't they".

"Exceutive King size" - yeah - right. A "Crown Room" is a smallish room, with an OK bed but horribly uncomfortable pillows. Double-glazing was not sufficient to prevent the noise of the multiple boy-racers in their very noisy cars racing up and down Festival Way directly outside. Where are the traffic police in Stoke? (They could use Chief Constable Brunstrom here!)They could do wonders for their conviction rates for motoring offences if they just lurked by the bushes outside the Moat House for an evening. However - room was clean - apart from the remains of a lettuce leaf I found under the chair when I moved it.

Bathroom was small, plastic, basic, and clean - but not what I would expect in a 4* hotel.

Restaurant and food: Wasn't offered bread (although pretty butter pats on table). Nice jug of iced water - appreciated. The starter of brie with grapes and red onion relish was ....ugh...interesting - clearly bought in - couldn't find the onion relish in it - and I have never before scalded my mouth on a boiling grape - and hope never to have the experience again! The fillet steak was actually nicely cooked (I asked for rare - got medium - but it was still good) - but served with a peppercorn sauce from a packet with one small mushroom and an anaemic tomato and some deep-fried greenery. The restaurant was very, very chilly despite being full of families (it was half-term holidays - no objection at all to the children by the way as almost all were very well behaved and very pleasant). Staff were pleasant.

Breakfast - packaged cereals were OK. No choice of milk. Coffee weak. Danish pastries and croissants dry and stale. I looked at the bacon and sausages and gave them a miss.

Bar: staff sullen. No large glasses for wine on the first evening ("all must be dirty" said the barman) and when I was given a small glass of wine the glass wasn't clean (grease marks remained).

So - it begs the question - how do hotels get their star rating? In my opinion this is not a 4* hotel. Granted it is a step above a Travelodge - but at the very best it scrapes a 3*.

Without a doubt there is a gap in the Stoke-on-Trent area for somebody with vision to open a decent hotel. Is there anybody out there who would consider opening a boutique hotel somewhere in the Hanley area??


from Stef200707
Lovely hotel. Couldnt fault it at all. Would totally advise any1 to stop here. Very clean and the food was beautiful (nicest steak)

Great for kids seen loads of them having fun. Maybe to many kids for my liking.

Never got to use the facilities in the hotel unfortunately.

Very good location with water world opposite our room
Loads of stuff to do.

Also car park secure which is free and very good

t wait to get home!

from Davvic
I booked this hotel for a two night stay over Easter weekend in order to visit Alton Towers. I booked a family room with three beds in it rather than 1 bed and bunkbeds. I have two small children and both refuse to sleep on the top bunk. When we arrived at the hotel they checked us straight in to a bunkbed room without informing us. When I informed reception we had been allocated the wrong room type and explained that bunkbeds were not suitable they seemed totally disinterested, verging on being rude. I was told this had been an oversight but that there were no 3 bed rooms left. No apology was given. Reception staff were sullen and unhelpful.

The bar and restaurant each evening were packed and both understaffed. Food was average. This hotel has a very 'Butlins' feel about it and probably because it was Easter weekend it was over-run with unsupervised children whose parents were happy to let them run amok whilst they sat in the bar. We headed for the safe haven of our bedroom following my little girl being repeatedly hit in the soft play area by an almost teenage girl who gave me a mouthful of abuse when i confronted her. Despite my complaint to staff these older children were allowed to continue playing in a toddlers play area.

The rooms are tired and unremarkable. The curtain was hanging from it's rail and the bathroom was clean but very tired.

The only redeeming feature of this hotel was the lady in charge of the breakfast restaurant who was excellent and extremely friendly and efficient. For anyone planning an Alton Towers trip, my advice is to find alternative accommodation.

lovely hotel shame about the room

from beckbee33
Steyed here for the weekend with the family. A lovely hotel.. good food.. lovely atmosphere, friendly staff. The only downside was the room.. dated... bathroom slightly shoddy with a blocked plug. However saying this i would still definately stay here agai.. just wish we had had time to use all the facilities.

Contrasting reception attitudes

from piazzacavore
Stayed for one night only.check- in receptionist miserable....Check- out receptionist happy.Nice and clean hotel.Enough said !.

Distinctly average

from johnnysq
Rooms clean and spacious

Dinner was a complete disaster, the restaurant was cold, when the food came we had to send it back as it was cold also. Service was slow which was surprising as the restaurant was practically empty. You could tell the serving staff had nipped put for a quick fag between courses, you could smell it on their clothes.

The table service in the bar was laughable, slow and pretentious!

Overall the room was fine but don't use the bar or restaurant

Good business/function hotel

from Dobby
I've lived in Stoke for almost 6 years and been led to believe that the Moat House is the poshest hotel in town. So my girlfriend (who's from Manchester) thought it would be a bit of a giggle to surprise me with a night in Stoke's finest.

The Moat House is one of those hotels that tries to be all things to all people. It's where my employer puts up its visiting VIPs; it's where the locals hold their significant events such as twenty-firsts and wedding receptions. It's also where Stoke Bloke will take Stoke Woman when he wants to impress, safe in the knowledge that, should he get bored (or sober), his boy-racer mates are only just around the corner in "Fezzy Park".

As hotels go it ticks a lot of boxes; it's spacious and well equipped. The beds are large and comfortable and the showers strong and hot. It's clean, well run and they get your newspaper order right. But it's most memorable feature is that it has no memorable features. It's utterly dull and characterless. I can't even remember what I ate!

It's also in a very weird location, wedged in the middle of a retail and business park, miles from anywhere you might actually want to go to. This is what makes it popular with business folk but if you want a shopping spree you'll have to be content with the likes of B&Q and PC World.

But it's when the sun goes down that this area reveals its special magic. McDonalds, Pizza Hut, cinemas, a bowling alley and acres of empty car parks attract boy-racers and other creatures-of the-night like moths to the flame. To be fair, they're mostly harmless but it can all feel a bit intimidating to the uninitiated. Best to just stay in your room but don't try and watch telly in bed - the screen is at bed height so you have sit bolt upright to see it. Sweet dreams.

* Great Hotel *

from 1girl2006
We stayed in this hotel when we had a trip down to Alton Towers, it was about 20 minutes away, bit of traffic but you get that anywhere.We thought this was a lovely clean hotel, very well kept.
We booked an exectutive room, it was a very good size and it was extremely clean and tidy with lots of complimentary treats.
The bathroom was lovely aswell.
The whole hotel looked very nice and the reception area very welcoming.The bar area was great too.

We thought the meals seemed a tad overpriced so we went to a nearby Toby Carvery which was right by a canal and the meal was excellent there and excellent value!
We booked and payed over the internet and found this to be cheaper than if you were to pay on the night.They did charge £250 to the credit card though and said that as long as we didnt use anything of cost then this wouldn't be taken, we found that abit strange but then we havent stayed in any hotels this nice before.

Overall excellent stay would definately use again, :-)

Nice hotel, shame about the area

from Genath
Stayed over night at this hotel when visiting Alton Towers.
The distance to Alton Towers was reasonable but very slow moving roads made the journey tortuous.

The actual hotel was comfortable and clean with well appointed rooms and facilities, the pool was welcomed by my son. The breakfast was a good, standard, buffet style and regularly refreshed, with lots of room in the dining area.

Unfortunately it was quite noisy at night with 2 drunks beating up their girlfriends (right outside our room) and the area itself seemed a bit rough, lots of boy racers screeching up and down the roads.

Top Local Tips for Stoke on Trent

Stay somewhere else Don't be fooled by it's apparant 4*'s it's more like 3 with 2 star service.

Alton Towers Get a Sat Nav as Stoke on Trent is a bit confusing!

Alton Towers Get a Sat Nav as Stoke on Trent is a bit confusing!


Other names for Best Western Stoke-on-Trent Moat House Hotel

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  • house moat stoke trent
  • best western stoke-on-trent
  • best western stoke on trent
  • Address: Eturia Hall - Stoke on Trent - England - ST1 5BQ - United Kingdom
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