Tregenna Castle Hotel, St. Ives
Reviews - Tregenna Castle Hotel
Read 576 additional reviews of Tregenna Castle Hotel at TripAdvisor.
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Historical Traveller Reviews of Tregenna Castle Hotel
enjoyable stayfrom A TripAdvisor Member
A lovely Christmas retreatfrom A TripAdvisor Member
We would highly recommend this hotel for a family break and came back rested and relaxed.
Poor Overall Standardfrom tantivi
Some staff spoke very poor English, and were inexperienced.
Food very poor.
Poor room service.
Car park rough in places.
Would not recommend.
Nice views across St Ives Bay.
t wait to leavefrom faithpig
On arrival the hotel was beautiful, so we were astonished to be shown to our room. It was small, dated, tatty, mismatched, had a hideous bathroom and looked out over a tiny courtyard filled with rubbish - it was like some Victorian servants' quarters. We complained immediately and were moved to an equally horrible, but larger room. For the price and the description we had expected some level of luxury but there was nothing, not even a picture on the wall. All the fittings must have been bought at the time of the Butlins heyday - the description had led us to believe it was upmarket, chic and modern.
We headed to dinner, but it was school canteen food. After dinner we talked to two other couples who thought it was rubbish and were checking out. We spoke to the manager and got a refund for the next night because we were so disappointed in it. He wasn't at all surprised. We stay in a lot of hotels of varying star ratings and standards so we had an idea of what to expect. The whole image was very corporate and very Butlins housed in a beautiful exterior with lovely gardens.The downstairs was nice but upstairs was like a dated travelodge; although we've stayed in Travelodges and I'd have preferred one as they are far better value for money. It ruined our holiday - the only good thing to come of it was the lovely b&b we found that night in St. Ives for quarter the price of Tregenna Castle.
Incredibly disappointingfrom A TripAdvisor Member
Firstly before we’d even left home I was disappointed with the level of professionalism when I booked the break but put it down to an inexperienced receptionist answering my call – I had to call back when she didn’t take my address to send a booking confirmation, a basic requirement you may think? I also asked for a leaflet detailing the beauty salon services to be included – when the confirmation arrived it was minus any information so I had to call back again.
We chose the Tregenna Castle because it looked like a beautiful old country house hotel and indeed the gardens and exterior are stunning. But as soon as we stepped inside we were deeply disappointed. The hotel clearly hasn’t been updated since the early 1980s judging by the décor - faux-leather pink and green settees, bright pink walls, patterned carpets etc, and our room was verging on shabby. The bathroom had two hospital-style, ugly white plastic soap dispensers stuck to the wall and an over-bath shower where the water came out as a weak trickle and a cheap, plastic shower curtain. The “double” bed was two singles pushed together. We may as well have booked a Travel Lodge or faceless, corporate conference centre.
The breakfast was a revolting stodge of grease-laden, most of which was indedible – especially the bacon which looked as if it was covered in green mould but which the chef assured me was “just because it’s been in the cast iron pot for a while”. That’s alright then. And the waiter didn’t even wait for us to finish our sentence before he was rushing off.
To top it all there were three weddings during our weekend stay and our room was directly above the “disco” area so we had to endure banging music and a shouting DJ until gone 1am both mornings. We may as well as have been trying to sleep in a nightclub. Nothing was mentioned when I booked the room that this would be the case. We had absolutely no chance of having a peaceful weekend with lots of rest and relaxation.
It is staggering that they feel it is acceptable to charge £130 a night for such low-quality service. We regularly stay in hotels and for that price we expect a much higher standard.
When trying to complain on Sunday check-out, we were told there is no manager on a Sunday and rest assured a manager would call me first thing on Monday. Three days later and I'm still waiting........
A great weekendfrom A TripAdvisor Member
LOVELY HOTELfrom nickymLondon
Firstly the bedrooms, very good size (we had the superior sea view) the view alone is worth the money!! The hotel is old fashioned though, if its not your cup of tea then dont stay there. Service at reception was good although couldnt check in until 2pm as the wedding party was still there, this was fine and to be expected. the restaurant food was lovely and plentiful, also worth the money, dont forget Cornwall isnt cheap anyway and after a long drive it was just what the doctor ordered. The best service was in the leisure club (drifters) the lady on reception was lovely to us and let us use the facilites before we has even checked in, gave us free towels and even a pound for the lockers!! We couldnt beleive it, in London this would never happen!
The swimming pools outside and inside are lovely and the gardens are suberb. We found this hotel romantic and tranquil, just what we wanted! Please go and enjoy this wonderul hotel in one of the most beautiful areas in the world!!!
Great location, average food.from silversurfer50
Started on DB&B but dropped the dinner after two attempts, the carvery is not very inspiring and better value and variety can be found in the town. The staff are friendly but I left with the impression they were spread too thinly to provide a satisfactory level of service.
Beware of the breakfast finishing time, 9.30 in the week, I saw people being turned away although there was ample food left.
Worth trying if you can get a good deal.
The Tregenna Hotelfrom Billi
Having said all that, the staffing problem will no doubt improve when the season gets going proper, and the staff who did look after us, couldnt be faulted. But, if that was St. Ives at Easter, the summer must be choked with tourists, which would spoil the town completely.
Our advice- go off season and hire one of the many gorgeous cottages available, or stay in the lovely B&B's in the old part of town. Take a camera, there are so many photo opportunities, you won't know where to start. The car parks (there are many) are all full by 9 o'clock, so stay in the town and abandon your car for the week or get up early- you have been warned!
Old fashioned luxury for familiesfrom Tendons
The hotel reminded me of a country house from Poirot, and while the furnishings were a little worn, they genuinely adds to the charm and ambiance. The holiday cottages are a modern alternative, if that's more to your taste however.
The grounds are immense, so you can go for a quiet evening stroll without being bothered. The leisure facilities are good too, from the pool to the croquet or tennis; although the gold course isn't up to much - mainly for a muck around rather than the serious golfer.
The food was ok, and while it wasn't Michelin star quality, it was tasty, and served in ample portions. The extras were reasonably priced too, and we found that daily scones with clotted cream for afternoon tea didn't bust the bank (although we did put on piles of weight!!).
The staff are ok, and pretty friendly generally. They were young, and obviously seasonal staff so they didn't have the same experience (or professionalism) as other places. Saying that, they were always helpful and enthusiastic.
It's not too far from St Ives but getting back to the hotel from town involves a 10 minute walk up a seriously steep hill. St Ives has lousy parking and transport in general so if you're infirm, this might not be the best place for you. However, being on top of a hill gives a cracking view across the bay.
Don't go expecting a Hilton - this is an entirely different type of place which has far more character than your average big hotel chain.
While we were there, we spoke to a british tv actor from the 1980s, and a very very famous Hollywood couple staying in the hotel (well, we didn't speak to the Hollywood types, but they did smile and nod every morning at breakfast). I won't mention their names, as they were on vacation too, but they seemed to enjoy themselves.
If it's good enough for them....
Top Local Tips for St. Ives
Anytime We feel St Ives is an anytime destination, in the winter it can still be mild and sunny and bright, however if it rains or blows, it becomes a wild romantic plact to be, whether you are tucked up in one of the many contemprary coffee bars/restaurants or sat in your hotel room watching the weather. Most shops are open year round, however, its a grown up place in the winter, and a family destination in the Summer.
Great place for lunch Had superb lunch at The Lfeboat Inn down on the harbour, great surroundings
St Ives. Go to the Tate and get a double ticket for the Hepworth Sculpture Garden. Great Restaurants include Bluefish, Ocean Grill and Peppers.
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