Prince of Wales Hotel

, Sefton, United Kingdom
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Prince of Wales Hotel

, Sefton
3 star

Rooms: 140

Lord Street - Sefton - England - PR8 1JS - United Kingdom Hotel Website | | 44 01704536688
326 Traveller

Reviews - Prince of Wales Hotel

Historical Traveller Reviews of Prince of Wales Hotel

SERVICE GONE DOWN HILL OVER THE YEARS

from A TripAdvisor Member
We have been staying at The Prince of Wales Southport every 2/3 years for the last 11 years. Just returned after a long week-end break very disappointed compared to 2 years ago.
Promised a front facing room when booking - mentioned this on checking in and given a room which I was told was a front facing room. Room was rear facing, nothing wrong decor, cleanliness etc., just a very small window half way up the wall and me being small could not see out of, room was very dark. Down to receiption, was told by the manager that they do not promise front facing rooms when booking by telephone, appointed another room but side on, which was light and cheerful so ok. We have never had a room problem with decor, shabbyness or dirtyness,
although my sister stayed last year and was not impressed even after several room changes.
Breakfast has changed from waiter service to buffet. Food is ok, but when the hotel is busy, as it was last week-end, one has to queque. We where shown to a table where two other people had already breakfasted. Table was full of crumbs so where the chairs and food on the floor. Other tables where still full of dity plates etc., from previous diners. I have never seen anyone so slow at clearing away as the staff here.
Evening meal. Certainly gone down hill. No al a carte menue! just the buffet/cavery, posh name for a school dinner; again as with breakfast dirty tables, crumbs etc from previous diners. The food overcooked, been in containers for ages and stired around, more like school dinners than a restaurant meal. Sweets, just fancy cakes with synthetic cream ... yuk not worth the £12.50 each and they charge an extra £1.75 per person for coffee. I didnt mention the starters as they are not worth mentioning. Would not have an evening meal there again, not when there are good pubs offering good food and a choice of other good restaurants in the town. Again service very slow in cleaning away after diners.. It is not nice to be surrounded by so many dirty tables full of dirty plates.
Lounge/bar and other public places - dirty sticky tables with glasses and coffee cups etc., left for hours on end without being cleared away.
We have been spoilt by previous years of excellent service, cleanliness and staff willing to please, not so now in comparison, so depending on what kind of standard you are looking for or are use to will depend on whether you enjoy your stay or not. Would consider going back but on a B&B basis only as we have not experienced any problems with the standard of the bedrooms.

great place for weddings

from A TripAdvisor Member
We booked our wedding at the Prince Of Wales on the 28/08/04 we had a fantastic time. most of our guests arrived the night before and had no problems checking in the staff were on the ball and all went smoothly. all the rooms were clean,tidy and well stocked with tea, cofffe etc, the staff went out of there way to make sure all guests were comfortable during there stay and nothing was to much trouble.
on the morning of my wedding the staff were helpful, attentive and our wedding which took place in the hotel was very well organized.
on the whole i would recommend this hotel to any one planning a wedding or even a weekend away.

Very nice hotel

from A TripAdvisor Member
Just returned from a 2 night golf tour staying at this hotel. Was worried about previous reviews but was pleasantly surprised at the standard of the hotel. Don't know whether it must have been recently refurbished, but it certainly did not look grim and drab in any of the public areas! The bar area was very smart, clean and comfortable, as was the foyer seating area. The Dining Room was bright and airy and the breakfast was very good, well cooked and reasonable choice. Cannot comment on other meals as we ate out at night. The rooms were very nice and large and had the usual facilities you would expect - tea/coffee/TV/Hairdryer etc. Rooms cleaned each day with fresh bath towels. The bathroom was excellent - large and clean - some had jacuzzi baths! Word of warning though - some of our party were in rooms located in the basement area and had no natural light or windows - so do not book one of those!!!
All in all a very nice hotel with friendly staff - do not be put off by previous reviews! Would definitely return again. Extremely good central location.Do not agree with charging £2 per day for guests to park though!

Just about ok

from thatbloke
Stayed one night at the end of August. Arrived late and checked out early so didn't really spend too long at the place. Overall I'd say that the hotel is run down and does badly need a refurb. The communal areas really were grim. The room I had was actually ok - comfy bed, big room, high ceiling, ok furniture. Bathroom was a bit rough.
The breakfast buffet was nice enough although the average age of guests seemed to be about 85.
The best thing about the hotel is the central location. As a place to stay it's bearable, but nothing more.

Nice friendly hotel

from luby100
After reading the reveiws on trip advisor i was worried what i was going to.My husband had booked the hotel and thought it would be a nice treat for me and our 2 children as we had just being camping and nearly got blown away so we came home early and booked the prince of wales hotel. First impressions on arrival was it could do with a lick of paint and some tlc but the room we stayed in was lovely (balmoral suit) it was clean and spacious and had nothing to complain about.The staff were lovely and friendly and the food was lovely.The only complaint i would have is the £2 a day car parking fee.So dont be put of i think some people just like to complain about the slightest things and most hotels have the odd hiccup now and then.

Dirty and horrible!

from A TripAdvisor Member
Don't stay here unless you enjoy grotty food in dirty surroundings and unfriendly, obstructive staff and management.

Daily charging for parking is a pain in the...

If you really must hand over your hard-earned cash to Britannia Hotels then do yourself a BIG favour - just send them some cash in the post but stay elsewhere!

A Faded Charm

from A TripAdvisor Member
I didn't expect a lot of this place but was pleasantly surprised, and thought the price was reasonable. The location is great and the hotel itself has a definite faded grandeur which I felt added to its charm.

The original room we were put in was tiny and dark, but when we phoned down to request a different room we were immediately put into a lovely, bright room - much different!!

The breakfast buffet was good - lots of food which was quickly restocked.

My only negatives: charging for car parking in the hotel grounds is unreasonable and leaves you with a bad taste. I would highly recommend the management get rid of this if they want to keep their guests feeling happy with their stay. Secondly, the bed in the room felt very lumpy and old - could have used a replacement.

All in all, I would stay there again.

Absolutely awful...

from A TripAdvisor Member
What a disappointment. We went home to Southport to celebrate a family occassion. We decided to treat ourselves to a stay at the Prince of Wales.

Without any shadow of a doubt this is the worst place we have ever had the misfortune of staying at.

The public areas were absolutely filthy, the dining room chairs were disgustingly stained, the breakfast was low quality even for a motorway cafe!

Well, Britannia Hotels who now run this once wonderful hotel have really let both it and Southport down. We experienced a very strong sense of high-charge/low-quality combined with various unsubtle money grabbing practices - the daily charging for the hotel parking was petty and very inconvenient.

Worst of all was the glib, insincere, rude behaviour of the hotel management when approached to resolve issues.

Britannia Hotels - you should be ashamed of yourselves, read the rest of the feedback here and take note - give Southport back it's lovely hotel.

In need of new management and staff

from Woodley-Traveller
This hotel has an excellent location on Lord Street, which is the main shopping street of Southport and was probably built around the turn of the century. Between the hotel and Lord St., are pleasant municipal gardens. The Promenade and sea front are within walking distance.
A good deal of the Victorian charm exists within the fabric of the hotel but it is now becoming very tired and is in need of interior refurbishment. Conversley, the semi-basement rooms have recently received extensive overhaul with modern bathrooms, furniture and decoration.
With the exception of the lower floor, the hotel has the feel of a Public Bar in need of a good clean. It employs indifferent management and staff and lacks general comfort.
Within the restaurant the food is adequate but uninspiring and the room has the ambience of a side street cafe complete with plastic table covers, dirty cuttlery and glasses.
The final insult was to be charged for car parking in the hotel car park.
Would I stay again? - Highly unlikely

A lovely break.

from A TripAdvisor Member
After reading the feedback we were worried unfoundly, the hotel
was comfortable, friendly staff and we enjoyed our stay. I admit
that some renovations are needed which they are doing with no
noise. A hotel that needs a lot of care which is being done. An old
landmark of Southport which must be kept. Food ordered to room
fairly good. Would certainly go again as well centred, and lots of
atmosphere. I suppose for a four star hotel they could (management)
step up some of the things but such a nice staff kept us happy.

Top Local Tips for Sefton

Two Great Restaurants If you're staying in Southport and you want a really good dining experience try Fifty One the Promenade or The Warehouse. Both different, modern well presented food with excellent service and great atmosphere.

great food and shopping The Cloisters for good food

Good restaurant We ate at Auberge on Seabank Road and I can't recommend it highly enough.

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Other names for Prince of Wales Hotel

  • southport prince of wales
  • prince wales hotel southport
  • hotel prince southport wales
  • britannia prince of wales southport
  • Address: Lord Street - Sefton - England - PR8 1JS - United Kingdom
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