Prince of Wales Hotel, Sefton
Reviews - Prince of Wales Hotel
Read 326 additional reviews of Prince of Wales Hotel at TripAdvisor.
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Historical Traveller Reviews of Prince of Wales Hotel
SERVICE GONE DOWN HILL OVER THE YEARSfrom A TripAdvisor Member
Promised a front facing room when booking - mentioned this on checking in and given a room which I was told was a front facing room. Room was rear facing, nothing wrong decor, cleanliness etc., just a very small window half way up the wall and me being small could not see out of, room was very dark. Down to receiption, was told by the manager that they do not promise front facing rooms when booking by telephone, appointed another room but side on, which was light and cheerful so ok. We have never had a room problem with decor, shabbyness or dirtyness,
although my sister stayed last year and was not impressed even after several room changes.
Breakfast has changed from waiter service to buffet. Food is ok, but when the hotel is busy, as it was last week-end, one has to queque. We where shown to a table where two other people had already breakfasted. Table was full of crumbs so where the chairs and food on the floor. Other tables where still full of dity plates etc., from previous diners. I have never seen anyone so slow at clearing away as the staff here.
Evening meal. Certainly gone down hill. No al a carte menue! just the buffet/cavery, posh name for a school dinner; again as with breakfast dirty tables, crumbs etc from previous diners. The food overcooked, been in containers for ages and stired around, more like school dinners than a restaurant meal. Sweets, just fancy cakes with synthetic cream ... yuk not worth the £12.50 each and they charge an extra £1.75 per person for coffee. I didnt mention the starters as they are not worth mentioning. Would not have an evening meal there again, not when there are good pubs offering good food and a choice of other good restaurants in the town. Again service very slow in cleaning away after diners.. It is not nice to be surrounded by so many dirty tables full of dirty plates.
Lounge/bar and other public places - dirty sticky tables with glasses and coffee cups etc., left for hours on end without being cleared away.
We have been spoilt by previous years of excellent service, cleanliness and staff willing to please, not so now in comparison, so depending on what kind of standard you are looking for or are use to will depend on whether you enjoy your stay or not. Would consider going back but on a B&B basis only as we have not experienced any problems with the standard of the bedrooms.
great place for weddingsfrom A TripAdvisor Member
on the morning of my wedding the staff were helpful, attentive and our wedding which took place in the hotel was very well organized.
on the whole i would recommend this hotel to any one planning a wedding or even a weekend away.
Very nice hotelfrom A TripAdvisor Member
All in all a very nice hotel with friendly staff - do not be put off by previous reviews! Would definitely return again. Extremely good central location.Do not agree with charging £2 per day for guests to park though!
Just about okfrom thatbloke
The breakfast buffet was nice enough although the average age of guests seemed to be about 85.
The best thing about the hotel is the central location. As a place to stay it's bearable, but nothing more.
Nice friendly hotelfrom luby100
Dirty and horrible!from A TripAdvisor Member
Daily charging for parking is a pain in the...
If you really must hand over your hard-earned cash to Britannia Hotels then do yourself a BIG favour - just send them some cash in the post but stay elsewhere!
A Faded Charmfrom A TripAdvisor Member
The original room we were put in was tiny and dark, but when we phoned down to request a different room we were immediately put into a lovely, bright room - much different!!
The breakfast buffet was good - lots of food which was quickly restocked.
My only negatives: charging for car parking in the hotel grounds is unreasonable and leaves you with a bad taste. I would highly recommend the management get rid of this if they want to keep their guests feeling happy with their stay. Secondly, the bed in the room felt very lumpy and old - could have used a replacement.
All in all, I would stay there again.
Absolutely awful...from A TripAdvisor Member
Without any shadow of a doubt this is the worst place we have ever had the misfortune of staying at.
The public areas were absolutely filthy, the dining room chairs were disgustingly stained, the breakfast was low quality even for a motorway cafe!
Well, Britannia Hotels who now run this once wonderful hotel have really let both it and Southport down. We experienced a very strong sense of high-charge/low-quality combined with various unsubtle money grabbing practices - the daily charging for the hotel parking was petty and very inconvenient.
Worst of all was the glib, insincere, rude behaviour of the hotel management when approached to resolve issues.
Britannia Hotels - you should be ashamed of yourselves, read the rest of the feedback here and take note - give Southport back it's lovely hotel.
In need of new management and stafffrom Woodley-Traveller
A good deal of the Victorian charm exists within the fabric of the hotel but it is now becoming very tired and is in need of interior refurbishment. Conversley, the semi-basement rooms have recently received extensive overhaul with modern bathrooms, furniture and decoration.
With the exception of the lower floor, the hotel has the feel of a Public Bar in need of a good clean. It employs indifferent management and staff and lacks general comfort.
Within the restaurant the food is adequate but uninspiring and the room has the ambience of a side street cafe complete with plastic table covers, dirty cuttlery and glasses.
The final insult was to be charged for car parking in the hotel car park.
Would I stay again? - Highly unlikely
A lovely break.from A TripAdvisor Member
was comfortable, friendly staff and we enjoyed our stay. I admit
that some renovations are needed which they are doing with no
noise. A hotel that needs a lot of care which is being done. An old
landmark of Southport which must be kept. Food ordered to room
fairly good. Would certainly go again as well centred, and lots of
atmosphere. I suppose for a four star hotel they could (management)
step up some of the things but such a nice staff kept us happy.
Top Local Tips for Sefton
Two Great Restaurants If you're staying in Southport and you want a really good dining experience try Fifty One the Promenade or The Warehouse. Both different, modern well presented food with excellent service and great atmosphere.
great food and shopping The Cloisters for good food
Good restaurant We ate at Auberge on Seabank Road and I can't recommend it highly enough.
Other names for Prince of Wales Hotel
- southport prince of wales
- prince wales hotel southport
- hotel prince southport wales
- britannia prince of wales southport
- Address: Lord Street - Sefton - England - PR8 1JS - United Kingdom
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