Royal Hotel, Scarborough, United Kingdom
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Royal Hotel, Scarborough
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Official Contact Details - Royal Hotel
- Address: St Nicholas Street - Scarborough - England - YO11 2HE - United Kingdom
- Phone: 44 01723374374
- Email:
- URL: http://www.royalhotelscarborough.co.uk/
- Official Website:
- Hotel Class:
- Rooms: 118
"We had a great deal on Saturday night £85 with breakfast and dinner. Staff we're great very..."
"Just had a weekend stay here and will not stay there again. Fortunately we did pay the discounted..."
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Reviews - Royal Hotel
6 reviews
(Showing 1 - 6)
Great Service
Submitted by: Pauline in 03/25/09
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
We had a great deal on Saturday night £85 with breakfast and dinner. Staff we're great very attentive and helpfull. Paid extra £10 for sea view, we had a struggle to see the sea. Room was ok but need re-decorating and could be cleaner but the heating was excellent and the bathroom was good with plen ty of hot water. I had a problem with paying I was charged too much initially, I was charged twice for extra on the al la carte menu, once under the type of food and the second time under dinner supplement. While I was paying another customer had a problem with being overcharged. I don't think it was done delibrately but two people inputting informationmay have caused the problem. Despite all that we would use you again and best of luck for the future.
Not too good.
Submitted by: Steve in 05/09/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
Just had a weekend stay here and will not stay there again. Fortunately we did pay the discounted price for our stay which helped a little. Good points: friendly staff, ok room facilities, good breakfasts. Bad points: Evening meals (vastly overpriced for the quality). Extra costs(room service £5 per person per tray!!!!), internet. The evening meals cost £25 for 3 very average courses. There are far cheaper and much better quality eating establishments within a stones throw. Also a word of warning, DO NOT PARK outside the Hotel. We parked there to unload luggage and Elderly Disabled relatives, got them checked in and escorted them to their room. Returned to the car which was parked in the designated unloading area with Blue Badge prominently displayed in the car only to find the Parking Mafia had ticketed us. So always leave one person with the car if you are loading or unloading
Excellence personified
Submitted by: June Tozzo in 03/28/07
- Age Group:
- From:
- Traveller type:
This is the hotel my friends and family head for when we visit England. The staff are warm and friendly, the food is varied and well presented, and the hotel itself has an interesting choice of decor. When I stay there alone, I prefer one of the suites on the top floor. When with my husband he prefers the newly redecorated suites on lower floors.
Perhaps the previous reviewer was guilty of seeing his "small group of teenage girls through rose coloured glasses. Such a group can be noisy and disrespectful, yet be described as 'cute' by their parents. This is not an hotel for badly behaved children.
As Americans we expect value and service for our money, and we certainly found it at the Royal hotel. Thank You!
3* I don`t agree !!!
Submitted by: Mark Wilkinson in 11/02/06
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Weekend Breaker
The 3 star rating of this hotel is highly over rated , go for one of the better 2 star alternatives and have a nicer stay in this lovely spa town
Southerners??? Are you too picky?
Submitted by: Mr & Mrs Thomas in 09/03/05
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Weekend Breaker
My husband and I have just returned from a great overnight stay at the Royal. It's our wedding anniversary this weekend and we wanted to treat ourselves to a night away from the children (aged 13 and 2). I chose the Royal for the central location. After reading the review from Mr Ferguson I was pleasantly surprised at receiving the complete opposite as regards service!!! The staff were very pleasant and efficient. No problems with the breakfast menu, bar service, housekeeping and standard of decor in the room. It looked very recently refurbished. If you are thinking of staying at the Royal make sure you only pay £95 per night for a standard double. Some web sites quote around £120 for the same deal. There's a new bar opened just down the road to the left called 'Barracuda'. Great food throughout the day and a great atmosphere in the evening. Its about time Scarborough had a nice bar!!!!
Appalling Service, poor decor
Submitted by: Malcolm Ferguson in 08/13/05
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
This hotel fell way below our expectations and the advertising frankly is misleading. Many rooms are dowdy and are well below standards demonstrated in other, less expensive hotels. There is no attention to detail. Service in the restaurant is slow, the bar staff are not trained in how to make specialist drinks, the wine waiter has not got a clue about wine or making of other drinks, there is no waiter service in the bar when there is entertainment. I was only given a breakfast menu on day four to then realise there were far more options available to me than the standard fare laid out. Coffee after dinner was not offered and had to be ordered from the bar, where one barman had to contend with many people. Our party included a small group of teenage girls whose behaviour throught the week was exemplary, yet they were patronised and talked to rudely by the housekeeper and some reception staff. The general manager was never available when you asked for him and duty management were not able to make any decisions - one of our party had been over charged and was not able to receive a refund because 'they had no authority to do so' had were told to wait until the general manager returned next week. Prices are relatively expensive compared to much better hotels around the country; the hotel is trying to live on it's reputation and lovely staircase but behind this facade is poor management, dreadful service, dowdy accommodation and a disappointing but expensive holiday.
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