Brooklands Hotel, Scarborough, United Kingdom

 

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Brooklands Hotel, Scarborough

Traveller Reviews

Rating

5.5/10
Brooklands Hotel More Photos

Official Contact Details - Brooklands Hotel

  • Address: 7-11 Esplanade Gardens - Scarborough - England - YO11 2AW - United Kingdom
  • Phone: 44 01723376576
  • Email:
  • URL: http://www.brooklands-hotel.co.uk/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 56
Hotel Photos

"Just had 5 days stay this week with our 3 month old baby. Hotel was clean, nicely done out which..."

"staff friendly and cannot do enough for you. Food excellent and our room so comfortable and..."

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Reviews - Brooklands Hotel

11 reviews (Showing 1 - 10)
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Rating:

8/10
Had a great stay all round!
Submitted by: Melanie and James in 06/22/09
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Just had 5 days stay this week with our 3 month old baby. Hotel was clean, nicely done out which I believe is a recent refurb and our room (we had a deluxe double) was a great size for us and nicely decorated with a sofa and plasma tv on wall. The breakfasts were very nice with a lot of choice on offer. The staff were very friendly and could not have been more helpful where the baby was concerned. The lift is an old one (its fairly small and you have to pull the door shut yourself) so if you have a pram its not the easiest but totally do-able and does not really cause a problem. We booked this hotel completely at random from a booking site and I don't think we could have stayed anywhere better location and staff/surroundings wise. It's up on the south cliff and the view at the end of it's road is just fantastic! If we go to Scarborough again, this is where we will be staying!
 
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Rating:

4/10
excellent
Submitted by: Ann in 06/22/09
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
staff friendly and cannot do enough for you. Food excellent and our room so comfortable and clean. Will go again as soon as we can.
 
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Rating:

7/10
LOVELY ROOMS SHAME ABOUNT BREAKFAST
Submitted by: TONIA in 05/28/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Location was great and so were the staff. Rooms were absolutley gorgeous, the only let down was the food. Would stay here again but wouldn't eat here.
 
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Rating:

9/10
Great staff - great breakfast!
Submitted by: Tracey in 06/05/09
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Recently refurbished to a high standard. Staff very friendly and helpful. Only had breakfast, but was excellent! Very pleasant location, 10 min walk from town centre, would return and highly recommend!
 
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Rating:

2/10
Still in the 1970s
Submitted by: Christopher in 08/16/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
I am sure it is great for old age pensioners, but although we are a mature couple did not expect the room not to be cleaned properly. Although it was summer there was torrential rain, after getting soaked, asking the staff for some heating as it was not on, we still had to freeze. Late that night on seeing the manager was if we got the heater she sent up, what rubbish, obvious she had no intention of doing anything of the sort. When we first walked into the room should have realised that we were on a hiding to nothing by the indoor ariel in the window. Breakfast edible but bland. Certainly would not recommend this hotel to anyone.
 
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Rating:

8/10
great place to stay
Submitted by: jack in 03/10/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
I stayed at the brooklands for 5 days and what can i say/ the food was fantasic and the management were leading there staff all the way. The squeaky floor boards are still there but I think it adds to the charm of the building. I would challenge anyone to go and not have a good time. With the staff thank you for a great visit stephen, paul and russ
 
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Rating:

10/10
Great Value.
Submitted by: Bill in 09/25/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Retired
I thought this hotel was of sheer quality. The rooms are up to date and very tidy. Loved the lift reminded me of Titanic. Loved the meals, so much choice.Again the staff were very friendly.10 out of 10.
 
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Rating:

2/10
Bad Customer Service
Submitted by: Sean in 08/24/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Room was dusty, still had the last persons review form in (was it cleaned), no batteries in the remote control, when we went to breakfast every cup was dirty (about 30) so had to use a tea cup for orange juice, asked by foreign waiter brown or white toast said brown and got white, asked for tea/coffee asked for coffee and got tea. Went to reception to keep room on for another night two rough looking men behind reception totally ignored me standing there and then said to each other fancy a coffee and walked off. Obviously I didn’t stay after that and when I handed keys in there was no thank you / did u have a nice stay or anything. Just a rough looking women with no manners. I would recommend going to the north side of Scarborough where it’s cheaper and allot better breakfast/rooms/manners etc
 
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Rating:

1/10
Bad Customer Service
Submitted by: Sean in 08/24/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Room was dusty, still had the last persons review form in (was it cleaned), no batteries in the remote control, when we went to breakfast every cup was dirty (about 30) so had to use a tea cup for orange juice, asked by foreign waiter brown or white toast said brown and got white, asked for tea/coffee asked for coffee and got tea. Went to reception to keep room on for another night two rough looking men behind reception totally ignored me standing there and then said to each other fancy a coffee and walked off. Obviously I didn’t stay after that and when I handed keys in there was no thank you / did u have a nice stay or anything. Just a rough looking women with no manners. I would recommend going to the north side of Scarborough where it’s cheaper and allot better breakfast/rooms/manners etc
 
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Rating:

7/10
Pretty good value
Submitted by: Andrew Wilkinson in 09/22/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Cheap Getaway Holiday Maker
I disagree with the other review of this hotel (well, maybe the creaky floorboards bit is true)! But otherwise I found the staff very pleasant and helpful, the room was clean and pleasant, there was plenty of hot water and a shower, and a huge breakfast. A civilised check out time too. It's not the Ritz but it's not Ritz prices: at £25 quid a night I thought it was pretty good value.
 
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