Submission date: 2006-11-23 - Date of Stay: November 2006
Submitted by: Mayfield - From: United Kingdom
Type of Traveller: Retired - Age Group: 60 +
Worst ever 3 star hotel
My wife has MS so the room booked was disabled friendly. Got there, wrong room allocated, sort that out and ask for ramp door to be opened .Ten minutes later she managed to get in. Fortunately it wasn’t raining. It got worse. The bedding was dirty, the room was grubby and the en suit was both. It was cleaned over the next 2 days. First morning breakfast was awful, 2nd was worse as the crockery was filthy. Things improved after complaining. The menu looked great but it was good food wasted. The only good thing was the entertainment but even that was spoilt by a rather "happy" guest and non-residents taking over half the seating and behaving like a sideshow. Never again. A lovely hotel badly run.
Type of Traveller: Relaxation Seeker - Age Group: 41 - 50
Unsatisfactory
Main course arrived before starters. Wife found hairs on her plate. Food was barely warm. The lamb steak was not cooked through properly. Also to add to further misery, hygiene of the room we stayed in was disgraceful. Bed sheets had not been changed from previous guests. The towels had clearly not been washed.Found the staff very unhelpful and rude.
