Copthorne Hotel Plymouth, Plymouth, United Kingdom

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Copthorne Hotel Plymouth, Plymouth

Traveller Reviews

Rating

1.5/10

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Official Contact Details - Copthorne Hotel Plymouth

Address: Armada Way - Plymouth - England - PL1 1AR - United Kingdom
Phone: 44 01752224161
Email:
URL: http://www.millenniumhotels.com/
Official Website:
Hotel Class:
Rooms: 139

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"The rooms at this hotel are very good and the staff friendly. Near shops but quite a walk to..."

"We booked the hotel 5 weeks in advance as going to see a concert in the city and the hotel was..."

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Reviews - Copthorne Hotel Plymouth

2 reviews (Showing 1 - 2)

Rating:

2/10

Overpriced restaurant

Submitted by: Anne in 07/24/07

Age Group: 51 - 60
From: United Kingdom
Traveller type: Mature Couple

The rooms at this hotel are very good and the staff friendly. Near shops but quite a walk to other restaurants. Wish we had booked a taxi to the Hoe where there are several very good ones. The restauant served awful food, the same gloopy packet style sauce on a bit of tough venison costing £18 as on the steak costing £17. Veg extra were overcooked and inedible and staff laying breakfast tables up at 8:30pm around you on a Saturday evening. Feedback sent back on their from did not even receive an acknowledgement.

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Rating:

1/10

Room double booked, staff incompetent

Submitted by: Janine in 06/23/07

Age Group: 31 - 40
From: United Kingdom
Traveller type: Young Couple

We booked the hotel 5 weeks in advance as going to see a concert in the city and the hotel was within walking distance. On our arrival at the hotel a couple in front of us had booked their room over 3 months before. They were told that due to a computer error that morning their room was double booked. We were also told the same story. The staff tried to tell us they had tried to phone a number of times during the day to advise us of this. We know this was a lie. The hotel had booked us another room on the outskirts of the city, i.e. not within walking distance of the concert venue. We were offered taxi vouchers to travel to the concert. We drove to the substitute hotel where we tried to book a taxi with the company for which we had vouchers they were fully booked. We ended up being 1 1/2 hours later to the concert than planned and paying for the taxi's ourselves. The couple in front of us were offered payment for their room that night, taxi vouchers and a free weekend stay. We were not offered any payment. A further couple behind us were also told their room was double booked. If the rooms were booked that far in advance why did a computer error that morning cause the rooms to be double booked?In my opinion they over booked prior to the day and were probably allocated first come first served. I will be pursuing compensation from the hotel and would certainly not recommend it to anyone.

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