Otterburn Hall Hotel

, Otterburn, United Kingdom
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Otterburn Hall Hotel

3 star

Rooms: 70

Northumberland - Otterburn - England - NE19 1HE - United Kingdom Hotel Website | | 01830520663
274 Traveller

Reviews - Otterburn Hall Hotel

1/10
food exspensive small potions and not cooked
Submitted by: hannah in 14/02/11
  • Age Group: 1825
  • From: United Kingdom
  • Traveller type: Large Group/School
nice rooms,food not cooked,nothing to do there,very exspensive,rude staff!!!!!

Historical Traveller Reviews of Otterburn Hall Hotel

Lovely Location

from goofynewfy
We stayed in the Coach House. The room was so hot we couldn't sleep, no hangers in the wardrobe and the room was rather small. The wait staff seemed harassed in the dining room and had to walk the length of the very large room back and forth to the kitchen. In the lobby of the coash house there was an alarm system and an alarm was ringing when we checked in and still ringing the next morning when we checked out. I agree with the other review in as much as there didn't seem to be anyone in charge.

weekend break

from EdinburghCalvi
Beautiful hotel in peaceful grounds. Our room was lovely overlooking the grounds. Shower complicated and touches such as tissue boxes would be useful.

Dinner disappointing - would prefer dishes of veg rather than everything plated up. Bar very unwelcoming, like a sports club's! Had to go in search of barman. Only 2 whiskys available. Barman had never heard of those we requested.

Hotel seems to lack guidance? Is there a manager, we wondered? It could be a very special hotel but staff need much more training in hospitality and they certainly need a refurbished bar! And for a £22 dinner, it needs greatly improving!

Beautiful Hotel. Great location.

from andreacrane
Otterburn Hall Hotel is a beautiful old hotel, set in the heart of the Northumberland countryside. Otterburn is about 16 miles from the lakes of Keilder, which is a nice day out from the hotel.
My husband and I stayed at the hotel on our 10th wedding anniversary. The drive up to the hotel is very grand and impressive. The hotel itself is reminiscent of a small stately home and is very glamorous. We stayed in the cheaper option rooms in the coach house. This building is adjacent to the main hotel. Having been newly refurbished, the rooms are small but perfectly formed. Be warned that if you have a "thing" about small rooms, then book in the main house. I thought the rooms in the Coach House were quaint and were impeccably clean. We had a shower only. From our arrival at the hotel, the staff were extremely friendly and discreet. Our evening meal was delicious. There is a pub in the main village of Otterburn, which is about a five minute drive - they offer a selection of pub meals. We thought it was nice not to drive and enjoy the hotels fine selection of wines.
For the price that we paid, I would say that this hotel is definitely worth a visit - a real getaway from it all hotel.

Sleepless night in the Coach-house.

from CHIMEARA
Spent 1 night there in Sept , allocated a standard room in the Coach House ,rooms small ,fitted out with 2 -300 mm bedside cabinets , 1 -600 wide cupboard,1-500mm wardrobe ,unfortunately no coat hangers so, useless, no where for cases and no coat hangers in the room or bathroom.Whilst bathroom recently refitted no where for toiletries .leave them on the floor or balance on the back of the w.h.b.,similarily nowhere for towel to be kept whilst taking a shower .Room was next to concreted area that had wooden seating available used by other guests at 1.30 am ---nice !!! This did not stop us sleeping as this was impossible because of the beds ;we had asked for a double but got to 900mm singles pushed together they were of the flat pack variety MFI/IKEA as indeed was all the furniture .Unfortunately the beds squeeked at the slightess movement ,as indeed did the bed in the room above ,we could here very movement of the guests above, and I m not taking about gymnastics here.Unfortunately the extractor fans in the bathrooms overran for ages and when combining sounded like an air raid warning.
Food was acceptable and reasonably priced , decor forgetable ,The Coach House also holds the function room so if visitng whilst a wedding was on , could n't guess at the noise levels. Cost £85 B&B stayed at a nearby De Vere the night before for £79 B&B,no prizes for guessing which was the place to stay!!!!.

Do they know what they are doing?

from LauraFN
Spent a few days staying in the Main House. I've stayed here several times but this is the first time since the refurbishment. The rooms are clearly more up-market than before but I'm not sure about the taste particularly in the public areas, which BTW were dead! The bar is horrific and was empty.

Breakfast was ok. Hot food good but plastic flasks of tea and coffee -come on! If you want to charge £12.50/head I'd expect better. Dinner was a mixed affair, some courses really excellent others a disaster. Loads of staff in the Dining Room but no-one who knew what they were doing; Gordon Ramsey would have a field day!

The grounds to the Hotel are still charming but they need to do more with them. I recall the putting, croquet, boating etc. It would be great if these were available as my kids would have enjoyed it.

The place needs some diction. I'm not sure what they are trying to achieve 5-star hotel or comfortable country house? At the moment it fails on either account which is such a shame as it could be excellent.

could be betterburn hall

from oakleeds
such an impressive drive way and frontage, the check in a bit complicated two people attempting it , receptioninst took over and showed us up to the room with no warm welcome or general converstion bedroom open plan, full of mirrors and mirrored furniture, odd style, otterburn meets Ikea/catalogue , perspex chairs,fly screen type wall hanging, beautiful traditional curtains, feature two person jet bath, we later discovered needed clear instruction, contained radio that was not tuned in which started to increase in volume when we switched on teh controlswhich was extremley irritating we had to ring for assitance as the noise was unbearable, 15 mins later the bar man came up to the romm, he said he had to reset outside the room, the were complicated , and no one had had time to write a simple guide from the 17 page instruction book , we never did get a bath !! dinner menu excellent, staff pleasant enough but lack direction, querky decor touches , open fires not lit at night , bar like a sports bar so not ideal for quiet drink pre dinner, not that we had time due to the bath saga ! post dinner drink, bar staff sadi he did not know what he was doing, I had to point to brandy as he was not aware what it was
TV not working in room, no black out on open plan bath room are so woke at 5.50am
breakfast a let down, buffet with tinned mandarins, low quality juices and FLASKS of tea and coffee to help your self !! staff did bring a pot of tea when I asked, lots of un happy guests, not getting correct orders and asking for pots of tea, fail to see the point of not serving freshly brewed tea and coffee the plated breakfast was excellent, it is eveident the kitchen is well run and produces good quality food Breakfast staff lack direction,
Feedback given to the manager who said they were relying on guests to give feed back to improve !! but surely not on full rates ??
A potentionally stunning hotel , high rates for poor quality overall experience

Nice hotel, shame about the service!

from TAL-PE
My boyfriend and I stayed here for 1 night as we were attending a wedding at Otterburn Towers. The hall itself and the grounds are beautiful. We stayed in the coach house behind the hall and our room was absolutely tiny, you couldnt move! It was newly decorated but very cheaply, our bed was like a rock and we were glad to get home and have a good nights sleep in our own!

There were no bar staff on the friday afternoon so i had to go and find someone to get us some drinks who actually told us that he didnt know what he was doing! That night when we arrived back from the wedding, we discovered that the main door to the coach house was locked and we couldnt get into our room. We had to wander around the hall for at least 10 mins before we found a young lad with keys to let us in, he didnt speak much english! When we got into our room we discovered that there was no electricity on at all, so that same lad had to go and find someone else to sort that out, after about half an hour we had electric again!

The next day our full english breakfast was horrible and tiny. When we checked out they couldnt have cared less about the problems we had the night before but as everyone working in the hotel is foreign i dont think they could actually understand us! We go to America every year because of the excellent service we receive, its embarrassing that this is the service that somewhere like this has to offer! The Percy Arms in Otterburn is far better valvue for money with bigger rooms, comfortable beds and far better service!

lovely hotel, good food nd wonderful stff

from marcyNorthYorkshire
Just spent a weekend in the recently refurbished coach house and had a wonderful time. It's an old, glamourous hotel set in gorgeous grounds but is still undergoing some refurbishment. The staff were very welcoming and efficient especially in Harrys Bar and the restaurant. The food was very good and prices were reasonable.

Only problem was the bed head needed tightening as it squeeked every time you turned over.

Really recommend you go and stay, especially if the weather is good as you can enjoy the grounds and see the wildlife.

What a treat

from coralisland
We spent a night in the coach house at Otterburn Hall Hotel, a recently refurbished country house hotel in the Northumbrian National Park. Beautiful scenery and surroundings and the hotel did not disappoint either. Lovely room, great food and attentive staff. It was a wonderful bank holiday treat.

Lovely country retreat

from NickSally
My wife and I booked this hotel for an Easter weekend away after seeing it on a website.
Upon arrival the hotel looked gorgeous, and old stately home on the edge of the Northumberland National Park.
Check in went smooth and we where shown to our room.
The hotel has recently been refurbished inside and the room was amazing with a 2 person jet bath in the bedroom although we did find it hard using the toilet as there is no door on it just a string curtain.
Food was ok apart from dinner is served from 6pm until 8pm which we thought was too early.
All in all we would go back and would recommend it for a quiet holiday.

Top Local Tips for Otterburn

scolding water You will be sued by somebody at some point unless you sort out this water problem. Scolding hot water coming out of the cold tap is extremely dangerous.

Take Muddy Shoes The grounds are extensive - take a change of shoes if you want to dander in the northern weather!

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