The Nottingham Gateway Hotel

, Nottingham, United Kingdom
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The Nottingham Gateway Hotel

3 star

Rooms: 108

Nuthall Road - Nottingham - England - NG8 6AZ - United Kingdom Hotel Website | | 44 01159794949
181 Traveller

Reviews - The Nottingham Gateway Hotel

Historical Traveller Reviews of The Nottingham Gateway Hotel

dreadful place

from A TripAdvisor Member
Stayed for one night, that was too long, service appalling, room dirty, food cold, rolling stones tribute band until 1 am keeping us all awake .Will pay more and go elsewhere in future.

Not really that bad

from MK view
We had a birthday celebration to attend at the Hotel and decided to stay there for the night as the type of hotels in the city centre that we would normally stay at were full.

This Hotel is not as bad as some of the reviews suggest!! Our room was clean and functional, although a little on the small side.

The public areas, bar, restaurant, function rooms etc. are well staffed and can cater easily for a very busy Saturday night without any fuss. The bar is expensive by local standards but will serve you all night if that is your desire.

The breakfast is the typical modern hotel buffet style and is just about the right start to a Sunday after a heavy Saturday night! There isn't the range of "healthy" choices that most other hotels are now providing for breakfast (2 varities of fruit is about it) and the hot food buffet isn't really re-stocked for the last 20 minutes so get down there early.

The hotel does need more check-in / check-out staff though, it took over 20 minutes both times.

Also don't believe their "special" rates for people staying after one of their functions, we paid £ 10.00 less for the night than people who had used their deal.

I would recommend this hotel as adequate if you want a couple of nights stay in Nottingham away from the city centre. It's certainly not as special as one of the City Centre hotels but is easy to get to from the motorway, nearly half the price of some hotels and has free parking.

Disappointed

from A TripAdvisor Member
After refusing the first room we were offered we were shown two others which were of a similar condition, i.e. mould in the bathroom, not clean, damaged fittings and a strange smell. The corrider carpet had definately seen better days, in fact it was stained beyond recognition, not sure what with!! We finally accepted a room which was the top priced room, £140 per night, which wasn't much better but we had no option at the time. The following morning there was no hot water and no offer of a solution or refund off the price. I have stayed in hotels all over the world and can honestly say this is the worst.

PAY A LITTLE MORE AND GO SOMEWHERE ELSE

from A TripAdvisor Member
We stayed there on the 29th Jan 2005
We found the hotel easily and from the outside its looked quiet nice. The reception area looked a bit shabby but the staff were very helpfull at this point and we were quickly allocated our room.
Its when you go up stairs things go down hill - they appear to be falling apart and held together with black gaffer tape - i almost fell down them twice during my stay. the corridors are depressing ,the carpets were stained through out and the some of the pictures were broken.
the room was clean and tidy and was acceptable for ??60 a night ( they want ??105 on the door - NOt worth that). the bedding was clean and comfortable.
the bar downstairs is the best part of the hotel -clean and modern but serves expensive flat lager (although the food looked nice).
Room service was non-existant, when we returned tothe hotel after our night out we rang room service to be told we couldnt have any as we had 'no credit on out' room what ever that means!! we were not happy at this and had the duty manager call us - he was less than usless and not really interested.
By breakfast we were starving and looking forward to it.Unfortunetly it was inedible, the only nice thing on my plate were the sausages everything else from the tomatoes to the tea was disgusting.
BY THE END OF OUR STAY WE COULD'NT WAIT TO LEAVE
Management Response from A TripAdvisor Member
We are a 3 star AA graded hotel, inspected every year at random.

The staff are friendly and efficient, many of whom have worked at the hotel with me for some 13 years.

I remember this complaint well as does my Duty Manager and we regret very much that we were unable to meet the needs of this lady.

On arrival my Duty Manager was called to her room, and shown a mould spot in the bathroom that was half the size of your small finger nail, and one hair. He apologised, of course this was not acceptable and he offered to deal with this or alternatively the guest could move rooms. Whilst my Manager left the room to go back to reception this guest had telephoned the agent, who was on the phone saying the room should be given free of charge, when my Manager explained the nature of the complaint the agent agreed the level of compensation requested was not reflective of the complaint. However as a gesture of goodwill my Manager agreed to arrange dinner free of charge for all three guests.

This guest requested to see my Manager again in the morning wanting the accommodation and dinner for free, this was declined.

If a customer has a complaint we welcome them telling us at the time so that we can rectify the situation and hopefully make their stay more comfortable, however in all businesses, there has to be a sense of what is reasonable and fair and I am sorry that we clearly never going to satisfy this lady.

A shabby hotel

from A TripAdvisor Member
My wife and I stayed at the Nottingham Gateway Hotel on 17 December and I have to say that we were less than impressed with this hotel. Our first experience of the hotel was having to wait quite a while for the young girl receptionist to appear, despite ringing the bell at the abandoned front desk twice, who, when she appeared, seemed annoyed at having been disturbed and was unfriendly in her tone. The single hotel lift was broken , so we used the stairs which were filfthy and several of which were held together with pieces of gaffer tape! The lobby of the hotel and adjacent bar were dingy and had the atmosphere of a depressing motorway service station.

In our room there was disgusting mould all over the ceiling above the bath and shower, the bin was broken and there were no toiletries for guests apart from some cheap and nasty liquid soap dispensers stuck on the wall, that, once again, you might expect to find in a motorway service station rather than a hotel guest bathroom. The kettle in the room was broken, and we had to wait 20 minutes for a replacement to be sent up after telephoning reception. Also, we arrived too late to eat in one of the restaurants and there was no room service which meant we had to go out of the hotel to eat, when we were both extremely tired!

Generally, this hotel is shabby in it's appearance (the dirty, broken staircase, the mould, the lack of the simplest guest facilities) and I wouldn't recommend it to anyone.

monument to mould

from A TripAdvisor Member
The hotel did look nice from the outside. However the corridors were dark and depressing. The room allocated to my family was dirty and mouldy. The bedding was dirty with holes in them. The bathroom was very dirty and had thick mould on the ceiling and shower curtain. Kindly the previous guests pubic hairs had been left in the badly chipped bath. The restaurant served something similar tasting to hot thick water. When we complained the manager agreed it was not acceptable and refunded the cost of our meal. He had no other rooms so we were stuck. He agreed to discuss the room and cost with the hotel manager in the morning. When we had not heard we contacted him to be told the matter had been resolved the previous night. The manager was too busy to talk to us, despite us waiting some time for her. I cannot imagine a worse place to spend money.

Perfect

from A TripAdvisor Member
This Hotel is excellent...I have stayed here on three oaccasions for business and have been very impressed..Would recommend for leisure or business.

Very happy

from CraigTelford
The rooms were very modern and spacious. The breakfast was the only food I tried during my stay but it was of a very high quality. The walls between bedrooms were a little thin but I only heard noise during the daytime so there was no real problem. The onsite pub was nice and tidy, and the staff were all very helpful.

Special Dietary Requirements

from A TripAdvisor Member
Being a coeliac I was "assured" by staff on the telephone that I could speak to the chef on the day of my sisters birthday lunch to establish my dietary requirements are met.

When I arrived at the restaurant I asked the man on the reception desk to find the chef for me. I cannot remember his name but he was arrogant, big headed, unresponsive and rude.
I told him I was a coeliac and he said "whats the problem with that? why do you need to speak with the chef? I deal with all problems!. I explained to him and I insisted I have my own vegetables and gluten free gravy, which he reluctantly agreed to, when the vegetables arrived they were undercooked and completely without potatoes. I asked about the desserts and he said I could eat ALL of them.- wrong - there was only the fruit salad suitable for me. When will these masters of restaurant power be taught good customer service skills and learn about special dietary requirements not just for coeliacs but EVERYONE. I have to say the rest of the staff didn't have a brain between them either, I felt totally ignored and WILL NEVER return there. What a shambles, especially to the detriment of my health and I had to pay for this priviledge.
Management Response from A TripAdvisor Member
I apologise that you experienced problems at the hotel with special dietry requirements, if you would please contact me regarding this matter I would like more details so that I can investigate furtherWe are always happy to meet the needs of any special diets and I am sorry that your request has not been met with more efficiency.Please get in touch.

An ok kinda hotel!

from A TripAdvisor Member
An ok kinda hotel with some good and bad points.Good = Good Food, excellent carvery. Good bar. Rooms warm and comfortable. Not far from the town centre by taxi if you are going out to party. Easy to get to, just off the M1. Bad = Thin walls! Don't go there when they have a function on at the weekend if you are intending to sleep! If you want quiet ask for a room at the end of the corridors on the top floor. Make sure you don't leave valuables in your car as they have a problem with break-ins. Get a room facing the back during the summer, it's noisy with the windows at the front because of the main road.

Top Local Tips for Nottingham

Don't go out alone Such a high level of crime. Shame we didn't know before we went !

Mini Metro Nottingham tram system is great - like an open-air tube. Super-efficient, cheap and loads of them so no long waits. Plenty of buses too - so if 'touristing' no need to take the car.

Health Do not stay here is you value your health

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