The Nottingham Gateway Hotel
Reviews - The Nottingham Gateway Hotel
Read 181 additional reviews of The Nottingham Gateway Hotel at TripAdvisor.
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Historical Traveller Reviews of The Nottingham Gateway Hotel
dreadful placefrom A TripAdvisor Member
Not really that badfrom MK view
This Hotel is not as bad as some of the reviews suggest!! Our room was clean and functional, although a little on the small side.
The public areas, bar, restaurant, function rooms etc. are well staffed and can cater easily for a very busy Saturday night without any fuss. The bar is expensive by local standards but will serve you all night if that is your desire.
The breakfast is the typical modern hotel buffet style and is just about the right start to a Sunday after a heavy Saturday night! There isn't the range of "healthy" choices that most other hotels are now providing for breakfast (2 varities of fruit is about it) and the hot food buffet isn't really re-stocked for the last 20 minutes so get down there early.
The hotel does need more check-in / check-out staff though, it took over 20 minutes both times.
Also don't believe their "special" rates for people staying after one of their functions, we paid £ 10.00 less for the night than people who had used their deal.
I would recommend this hotel as adequate if you want a couple of nights stay in Nottingham away from the city centre. It's certainly not as special as one of the City Centre hotels but is easy to get to from the motorway, nearly half the price of some hotels and has free parking.
Disappointedfrom A TripAdvisor Member
PAY A LITTLE MORE AND GO SOMEWHERE ELSEfrom A TripAdvisor Member
We found the hotel easily and from the outside its looked quiet nice. The reception area looked a bit shabby but the staff were very helpfull at this point and we were quickly allocated our room.
Its when you go up stairs things go down hill - they appear to be falling apart and held together with black gaffer tape - i almost fell down them twice during my stay. the corridors are depressing ,the carpets were stained through out and the some of the pictures were broken.
the room was clean and tidy and was acceptable for ??60 a night ( they want ??105 on the door - NOt worth that). the bedding was clean and comfortable.
the bar downstairs is the best part of the hotel -clean and modern but serves expensive flat lager (although the food looked nice).
Room service was non-existant, when we returned tothe hotel after our night out we rang room service to be told we couldnt have any as we had 'no credit on out' room what ever that means!! we were not happy at this and had the duty manager call us - he was less than usless and not really interested.
By breakfast we were starving and looking forward to it.Unfortunetly it was inedible, the only nice thing on my plate were the sausages everything else from the tomatoes to the tea was disgusting.
BY THE END OF OUR STAY WE COULD'NT WAIT TO LEAVE
The staff are friendly and efficient, many of whom have worked at the hotel with me for some 13 years.
I remember this complaint well as does my Duty Manager and we regret very much that we were unable to meet the needs of this lady.
On arrival my Duty Manager was called to her room, and shown a mould spot in the bathroom that was half the size of your small finger nail, and one hair. He apologised, of course this was not acceptable and he offered to deal with this or alternatively the guest could move rooms. Whilst my Manager left the room to go back to reception this guest had telephoned the agent, who was on the phone saying the room should be given free of charge, when my Manager explained the nature of the complaint the agent agreed the level of compensation requested was not reflective of the complaint. However as a gesture of goodwill my Manager agreed to arrange dinner free of charge for all three guests.
This guest requested to see my Manager again in the morning wanting the accommodation and dinner for free, this was declined.
If a customer has a complaint we welcome them telling us at the time so that we can rectify the situation and hopefully make their stay more comfortable, however in all businesses, there has to be a sense of what is reasonable and fair and I am sorry that we clearly never going to satisfy this lady.
A shabby hotelfrom A TripAdvisor Member
In our room there was disgusting mould all over the ceiling above the bath and shower, the bin was broken and there were no toiletries for guests apart from some cheap and nasty liquid soap dispensers stuck on the wall, that, once again, you might expect to find in a motorway service station rather than a hotel guest bathroom. The kettle in the room was broken, and we had to wait 20 minutes for a replacement to be sent up after telephoning reception. Also, we arrived too late to eat in one of the restaurants and there was no room service which meant we had to go out of the hotel to eat, when we were both extremely tired!
Generally, this hotel is shabby in it's appearance (the dirty, broken staircase, the mould, the lack of the simplest guest facilities) and I wouldn't recommend it to anyone.
monument to mouldfrom A TripAdvisor Member
Perfectfrom A TripAdvisor Member
Very happyfrom CraigTelford
Special Dietary Requirementsfrom A TripAdvisor Member
When I arrived at the restaurant I asked the man on the reception desk to find the chef for me. I cannot remember his name but he was arrogant, big headed, unresponsive and rude.
I told him I was a coeliac and he said "whats the problem with that? why do you need to speak with the chef? I deal with all problems!. I explained to him and I insisted I have my own vegetables and gluten free gravy, which he reluctantly agreed to, when the vegetables arrived they were undercooked and completely without potatoes. I asked about the desserts and he said I could eat ALL of them.- wrong - there was only the fruit salad suitable for me. When will these masters of restaurant power be taught good customer service skills and learn about special dietary requirements not just for coeliacs but EVERYONE. I have to say the rest of the staff didn't have a brain between them either, I felt totally ignored and WILL NEVER return there. What a shambles, especially to the detriment of my health and I had to pay for this priviledge.
An ok kinda hotel!from A TripAdvisor Member
Top Local Tips for Nottingham
Don't go out alone Such a high level of crime. Shame we didn't know before we went !
Mini Metro Nottingham tram system is great - like an open-air tube. Super-efficient, cheap and loads of them so no long waits. Plenty of buses too - so if 'touristing' no need to take the car.
Health Do not stay here is you value your health
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