Malmaison Hotel

, Newcastle, United Kingdom
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Malmaison Hotel

, Newcastle

Rooms: 116

Quayside - Newcastle - England - NE1 3XD - United Kingdom Hotel Website | | 44 01912455000
364 Traveller

Reviews - Malmaison Hotel

Historical Traveller Reviews of Malmaison Hotel

Style without substance

from A TripAdvisor Member
We stopped at this hotel last weekend 26th February and were disappointed with the service provided. The first room we were assigned to had not been made up, the second room did not have the child's bed we had requested. The room itself was a bit tatty, probably looked great when new but now in need of an overhall. The bathroom was mouldy, the wardrobe doors wouldn't shut when clothes were in there, the vallance was grubby. The room itself was small and when the extra bed did arrive we couldn't use the desk or negotiate our way round to the opposite side of the bed. The hotel bar would not allow juniors in after 7 p.m. and reserved seats in the bar for people from outside the hotel who were on a night out. The area around the hotel is noisy on a weekend evening due to a large influx revellers so unless you are planning a late night and a long lie in you won't get much rest.

t rest on your laurels

from A TripAdvisor Member
I travel a lot in the UK on business and choose Malmaison hotels because they are particularly "female" friendly, i.e. the lighting is usually subdued creating a private, intimate atmosphere rather than a "canteen" effect. You can hide away if you choose rather than feeling you are on display.

Mal has an excellent reputation but on my last stay at the Newcastle hotel (November 2004) my allocated room looked a little tired. (I have stayed there for the past 4 years.) It is also hit or miss what size of room you are allocated. The smaller ones are acceptable but once you have experienced the larger version I am sorry but the small rooms do feel cramped.

Let's not moan too much - the showers are always superb, the toiletries generous, linen is crisp, plenty of cushions and pillows, good quality coffee provided in the room (and it is free). Comfortable.

But Malmaison do keep your eye on your standards. I would hate you to become another Marks & Spencer who took their customers for granted with disastrous effect.

Reasonable hotel, nothing fantastic

from sdrawkcabekiM
I've stayed at this hotel 4-5 times between 2003 and 2004 on business. I find it's ok in that it's nothing particularly special. The check-in staff always seem a little disinterested, the room's are ok but not staggering, the car-parking's a bit of a pain, the food's ok but not earth-shattering.

I think it's looking a bit dated. It's intended to be very trendy but the downside of very trendy is that it dates really fast.

The other thing that I dislike here is that you have to pay for everything. Internet access is charged. As I remember it anything to drink in the room (even tea, coffee) is charged. They once tried to charge me for making 0800 calls from the phone in the room.'s ok. You won't have a horrible time here. The new Hilton in Gateshead is better in my view but it's also more expensive.

Great room - shame about the service

from RNY99
Spent two nights at the Malmaison (15 - 17 October 2004)
I had a beautifully furnished, bright, corner room with a very comfortable bed. The bathroom was great. Lovely toiletries and a powerful shower.

The main problem was breakfast. It took over 45 minutes to order and be served the cooked breakfast. Individual staff were pleasant and cheerful but there was absolutely no organisation. More like the level of serice I would expect in a budget hotel.

Oh yes and the late night doorman/bouncer was an arrogant thug who clearly thought I was too scruffy to be staying in his hotel


from A TripAdvisor Member
Just come back from a 2 night stay at Malmaison, Newcastle. I loved the location and we had a great room overlooking the millenium bridge on the river. The room was lovely - not at all tatty as some reviewers have previousy mentioned. This is the 3rd Malmaison I've stayed in (also stayed in Manchester and Birmingham) and I love the way that all of them, despite being a chain, are slighty different. The new bar is absolutely amazing - very trendy, dark, atmospheric - has to be seen to be believed! Also loved star spotting at the hotel! Didn't eat in the hotel as there are so many pubs/bars/restaurants nearby. Small downside is lack of minibar in the room. There was a small basket with a bottle of wine, peanuts and a bottle of water in - with no price list to be found anywhere, so assumed that they were complementary (the other two malmaisons i've stayed in have given a little gift in each room) however they were not and were VERY overpriced. Other downside is that there's no jacuzzi in the spa here - just a gym and a couple of saunas. But apart from that - loved it!

Okay room - terrible breakfast

from A TripAdvisor Member
The rooms in the Malmaison are quite nicely decorated, but I would agree that they're getting a bit tatty around the edges. This Malmaison is really let down by the breakfast; poor continental selection, cold food, had to ask for coffee and toast and then for butter and milk. Interesting that a previous reviewer commented on the same problems in 2002 - they obviously haven't sorted it out. Most worrying was that everyone checking out seemed to be complaining about one thing or another. Not worth the money - try the Vermont, it has more traditional rooms, but good service and the best hotel breakfast I've had so far.


from A TripAdvisor Member
Just returned from two nights at the Malmaison in Newcastle. The location of the hotel is fabulous allowing you to walk everywhere.

The rooms are large and well equipped and the bathrooms are first class. The staff from check-in to departure were friendly and helpful.

The refurbishment of the brasserie was taking place during our stay but we were not disrupted in anyway.

This is a fabulous hotel and although its not cheap sometimes you need to spoil yourself and enjoy a bit of luxury.

Would definately stay here again and again.

Loved it

from SpeedyTraveller
We loved Malmaison. The room size is more than generous, fantastic bathrooms and thought the styling of the hotel as a whole is fabulous. I love the fact its not a "chain" styled, sterile hotel. I can only remember the staff as being helpful, the breakfasts were very good and what wouldn't you say about the location. I would recommend this hotel to anyone, particularly if you get a good rate over the internet. Compared to rooms in NZ this hotel represents great value for money.

Cool Cringe

from Trouserpress
Probably the best location in Newcastle's fantastic waterside development, and the styling of the bedrooms is undeniably funky. However, there is something a bit grating about the self-consciously "French informal" nature of many of the details - for example, the digitised voice in the lift that tells you what floor you're on - seulement en Francais. And some of the documentation in the rooms is a bit, well, up itself. Despite this, the Malmaison is easily the best place to stay in England's best city. And your language skills may improve into the bargain...

Great Location

from A TripAdvisor Member
Stayed here for 2 nights on the 27th of February and loved every minute of it .The staff were very nice and very pleasent. Location is great on the Quayside and only a few minutes from the main nightlife of Newcastle ....Fantastic weekend and returning to Mewcastle and the Malmaison in the next few weeks !

Top Local Tips for Newcastle

Dress code The widely held belief that Geordies go out on the town dressed somewhat skimpily is no myth. Not only are out-of-tooners likely to feel somewhat overdressed (particularly women), you are unlikely to find any clockrooms to deposit your coat.

Fine dining There seem to be pletny of ppaces for fine dining - Roofterrace Restaurant at the Baltic (where we enjoyed a gret dinner with stunning views), Prickly Pear at along Quayside. It also seems to be easy to spend a fair amount of money of below avergae food - Sabatini is also at Quayside and is a traditional Italian restauarnt - but better off spending money at Pizza Express - at least your starters won't taste strongly of Fairy Liquid and your desert may be edible. Great pizza though!

Gusto If you don't fancy eating in the hotel, there is a brilliant restaurant called 'Gusto' situated next door, which is one of the best restaurents I have ever visited!


Other names for Malmaison Hotel

  • malmaison newcastle upon tyne
  • malmaison newcastle hotel upon tyne
  • malmaison newcastle
  • Address: Quayside - Newcastle - England - NE1 3XD - United Kingdom
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