Copthorne Hotel Newcastle

, Newcastle, United Kingdom
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Copthorne Hotel Newcastle

4 star

Rooms: 156

The Close - Newcastle - England - NE1 3RT - United Kingdom Hotel Website | | 44 01912220333
288 Traveller

Reviews - Copthorne Hotel Newcastle

Historical Traveller Reviews of Copthorne Hotel Newcastle

not the best

from member1952
After negotiating the one way system around newcastle city centre we finally arrived at the copthorne. The staff were not in the least welcoming!! We were told that we could not get into our room untill after 3p.m. I had tickets for the football at St James park (a gift for my husbands birthday) and explained that we had to be at the ground at 3p.m. We were hussled into a small room and told to leave our luggage and that they had a wedding on that day, and more or less left feeling that we were a bother. We were rushed in and out forgetting our camera and binoculars. When we arrived back at 6.00 pm our luggage was still in the room. I thought that it would have been put into our room. There was no-one to take the suitcase for us. I had to carry it at my husband had just had an op on his arm. The room turned out to be very nice although could do with some decoration. The view over the Tyne was great. The drinks were average for a 4 star hotel although it was over £2.00 for a small bottle of coke. The breakfast was what you would expect for a good buffet breakfast. I did however tell a member of staff that some grapefruit had fallen onto the tiled floor as I slipped on it she did not even acknowledge me or ask if I was o.k. There were a few other incidents when I asked staff questions and barely got an answer. I did fill in a comments form but did not get a reply. The hotels in a good position and you can walk into the centre of town quite easily as long as you are mobile and fit enough to climb quite a steep hill. Did'nt have time to visit the leisure suite attached but had a look in and it looked good.
I would go back but would hope that staff would have had some customer care courses by the time we go back.

Better than expected

from prius
To conclude our Autumn holiday to the Lake District we spent one night in Newcastle before returning to Holland.
Via DFDS Seaways we booked the Copthorne because we wanted to stay on the famous Newcastle Tyne-quayside. The Tripadvisor reviews we read beforehand gave us mixed feelings, but that was the case with all other Newcastle hotels.
The Copthorne certainly is not a cheap hotel. We paid Euro 70 per person for the room incl. breakfast, which appeared to be full-English breakfast of very good quality.
To our surprise we got a Connoisseur room on the 5th floor, with beautiful interiors and the possibility of late check-out. Since we went shopping the next day, we still could return to our room at 1500, have a short rest and prepare for going to the late-afternoon ferry to IJmuiden.
Concluding: we had a wonderful experience in this fine hotel, beautifully situated on the quayside.

Great Service

from Rooby25
We stayed at this hotel for a weekend in October. I was on business and my Husband came along for the ride. I loved the location of this hotel, brilliantly situated on the Quayside and was in easy walking distance of many bars and restaurants.
I liked the overall feel of the hotel and the breakfast was really good, there was a good choice and was replenished often.
I felt the rooms were dated and a little tired. I didn't like the old style sheet and brown blanket on the bed and think that a spruce up with some modern duvets and curtains would do it no end of good! Also the toilet paper was awful! probably a little TMI but really, it was worse than school's!
What made the trip for me was the staff. Everybody we encountered was so friendly and helpful, going above and beyond to help. I cannot fault the service and even the lads who were doing the brekkie shifts who may have been a little to cool to be polite were outstandingly proffesional and friendly. I would stay here again on the basis of the location and the service even if the room's weren't great.
My other gripe also is that when trying to grab a late bite to eat, room service wanted £8.95 for beans on toast!!!!!! how is that possible?!!!

Impressive Hotel

from A TripAdvisor Member
We stayed for 2 nights at the Copthorne.

It is very well situated on the quay giving easy and quick access to the city and it's attractions. The car park for guests proved essential.

The Hotel has a gradiose lobby, modern in style. We had a double room which was very spacious on the 1st floor with a small balcony overlooking the River Tyne. It was very pleasant and comfortable with everything you need.

On the whole the staff were helpful except for one young lady who gave the impression she was doing you a favour having a rather pompous attitude.

The room cost £99 a night, without breakfast which is quite pricey. However having stayed in numerous hotels around the world I still rate this as good as any.

The Swimming pool, spa, gym and sauna were adequate at no additional charge.

We would definitely stay again and recommend to others.

Nothing special, 4* is a bit optimistic.

from A TripAdvisor Member
I stayed here for one night and was not particularly impressed. The location is okay but there are cheaper hotels closer to town. The room was a nice size but not overly clean and the bathroom was very tired with peeling paint and a dirty shower curtain.

I ordered a meal from room service, which was delivered promptly and was edible but extremely salty, perhaps in an effort to get me to drink more from the mini-bar?

The service was ok but I didn't feel the staff went out of their way to earn my money and it wasn't 4* in my opinion.

Breakfast was excellent however with lots of choice although I cannot for the life of me understand why these hotels insist on keeping the hot stuff in a warmer when it would be much more appetising if cooked fresh.

t be better!

from sweetness89
My friend and I stayed in the hotel for one night only from the 6th May. The hotel is situated on the Quayside, which is superb viewing and very modern. The hotel is old fashioned and it is obvious that it needs a facelft. We had booked a standard room but the receptionist informed us that we would be getting a free upgrade. What a great start! The room was quite big and waiting for us was a bottle of wine, small box of chocs and some fruit. This meant we could use the lounge especially for these guests. We headed down to the Le club which was very relaxing and the staff are friendly. I recommend on getting a massage.
The bar is very informal and staff couldn't be nicer. We dined in Harry's restaurant on the evening before we went out even though the decoration isn't up to much we have never experienced such incredible service before. The food was really satisfying but one of the waitresses (who served us in the lounge) was really friendly, bubbly and went out of her way to make sure our meal and our experience was enjoyible. Overall I would highly recommend this hotel.

Great Service

from A TripAdvisor Member
My wife and I stayed in the Copthorne in January and we thought that the positioning of the hotel on the banks of the Tyne was beautiful. All the staff were friendly and they went out of their way to make sure we enjoyed ourselves. We thoroughly enjoyed ourselves and will definately return.

Dont know what the others are complaining about!!!

from A TripAdvisor Member
My husband and me recently stayed at the Copthorne hotel to get away for the weekend, and had no complaints in the slightest!!!!
The location is perfect, only minutes away for Newcastle’s top bars and restaurants. Reception staff were lovely and welcoming, rooms were very comfy and clean. All of the bedrooms at the Copthorne have a fantastic view of the river Tyne. Restaurant staff were very friendly and helpful constantly going out of their way for us. We had no complaints with the food. Breakfast was brilliant, rose was very welcoming and friendly, all staff again efficient and helpful. Harry’s bar has a very laid back and casual atmosphere; table service is brilliant and efficient.
I would advise anyone who wants to stay at a hotel with friendly relaxed atmosphere, come to the Copthorne, although it is pricey the staff and quality of the hotel make it the perfect get away.

Not too bad.

from jimmyb01
I stayed at The Copthorne for one night in March. The rooms are large and the beds were comfortable. The location on the Tyne is nice and the bars and pubs are near, but not so near to keep you awake. The pool is fine.

Bad value

from A TripAdvisor Member
The Copthorne is vastly overpriced for the quality it provides. The best feature is the friendly staff although many are very young and inadequately traained. The rooms are mediocre with erratic showers, inadequate ventilation, poor air conditioning, a lack of drawers and during a five day stay often not cleaned until late afternoon- all for a published rate of £250 per night! The train noise was intrusive and in rooms at one end of the building sleep was often disturbed by it. Some of the food seved in Harry's was frankly awful and, in the case of fish, once dangerously cooked without being fully defrosted. If you are staying in Newcastle find another hotel!

Top Local Tips for Newcastle

a great way to travel Use all forms of public transport to get around the area. Cheap and reliable.

centre for life.quay side Centre for life, if you have kids even better, if not worth a look, keep you amused for a couple of hours. try the quay side, baltic centre, sage, its a great day out and something to suit all.Night time//get yourself to the big market or the quay side to people watch. you can have a flutter later on at the casino in town. Fantastic

Electric buses Great thing to know is there is a small bus company that runs a couple of electric buses along the quay side and up Dean Street/ Grey Street - threatre royal area. If you know these two streets you need to be crossed with a mountain goat to be able to walk up and down them (very steep) For a small fee use this little bus service. One goes off to St Peters Basin ( the posh houses with marina)end and the other goes over the swing bridge to gatehead.

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Other names for Copthorne Hotel Newcastle

  • copthorne hotel newcastle upon tyne
  • Address: The Close - Newcastle - England - NE1 3RT - United Kingdom
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