The Place Apartment Hotel, Manchester
Reviews - The Place Apartment Hotel
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Weekend Breaker
Read 343 additional reviews of The Place Apartment Hotel at TripAdvisor.
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Historical Traveller Reviews of The Place Apartment Hotel
Poor Quality!from A TripAdvisor Member
On arrival the apartment was filthy it smelt musty and there was a generous layer of dust everywhere,despite assurances that it had been thoroughly cleaned!
The communal areas,corridors,elevators and the"exclusive glass elevator"for the penthouses were also filthy.
The various publications enthuse about the fabulous city views,thats if you can see through years of grime that obscured the windows.
The television was old,no fuctioning remote control and constant ghosting on all channels.
The washer/dryer was pitiful,it could take upto 5hrs to complete a full cycle, and everytime flooded the bath-tub in the main bathroom with dirty water leaving a constant film of silt all over it,it took 4 complaints and 3 weeks before this problem was rectified.
As expressed in other reviews the staff were dim-witted and the concept of hotel service was alien to them,it was only on leaving that I discovered that Opal Properties the management company specialize in student lets,this explains a lot!
All this came at the less than reasonable sum of $3500 with a $3700 deposit against damage considering that the apartment was virtually bear and that all crockery,bedding etc had to be provided by ourselves was laughable.
If looking for a short-term let at less than reasonable price give The Place Manchester a miss.We had previously stayed at the Lowry Hotel in Manchester where the service and standards were excellent. I suggest that the team from The Place check it out and discover how a world-class operation works!
When the gentlemen moved in they were asked if everything was to their satisfaction and they advised us that it was.
I am shocked and concerned that staff at The Place have been described as dim-witted when we take pride in our service and do everything possible to make all our guests feel at home.
In response to the comment about the Lowry, I must again stress that there is a difference between hotel and rental accommodation at The Place. If the gentlemen had requested hotel accommodation they would have been showed hotel accommodation, as it is, they requested rental accommodation and that is what they were shown and signed an agreement for, therefore, there was no daily maid service as in the hotel accommodation although if requested, this could have been arranged. I do hope that their review will not discourage people from staying at The Place Hotel as their review does not reflect hotel accommodation.
Stunning!from A TripAdvisor Member
I am in a 2-bed exec apartment (just below the penthouse) but only paid for a standard 2 bed (free upgrade) It is very very spacious, warm and trendy and really is a home from home!!... It's in a superb location... close to the buzz of canal street and chinatown (both virtually on your doorstep) and all the fab shopping Manchester has to offer.. The apartments are fitted to a high spec with all mod cons (dishwasher/sky TV/washing/drying machine etc etc) and the rooms (even bathrooms) are huge.. The maids are salt of the earth and will do anything possible to help you ..... yes it can take an hour for a new hairdryer to be sent up for you.... but you will always get it and they do have 107 other apartments to look after!.... My only gripe is one miserable guy on reception, but you are paying for a room not a romance!!
I love it and will ensure my company only uses this hotel in Manchester from now on!!
almost fantasticfrom Lois_07
Other than that a great place to stay with a great location, would definately stay again.
very coolfrom A TripAdvisor Member
Pretty cool place to stayfrom A TripAdvisor Member
Excellent accommodations and central Manchester locationfrom A TripAdvisor Member
I am a member of Urban Tag so I got a great deal!from A TripAdvisor Member
I also got a great deal by using my Urban Tag Membership. We also went out in the city centre since Urban Tag also offers discounts and value added offers in places like Taurus, Hard Rock and Tiger Tiger so we saved some money and got preferential treatment!!
Great home-away-from-homefrom Robert2765
Minor problems: our two bedroom apartment had one room facing out, one facing in. The room facing into the inner atrium got stuffy with the window closed, and noisy with the window open. Weekends seemed to fill the place with folks coming to the Big City to party, and the place got a bit noisier at night. My American expectations of a huge tumble dryer were dashed by the European-style all-in-one. (European appliances? In Europe? Whoa!)
The only truly bad part of our stay was that some of our questions and requests just got dropped, no matter how many times we asked; because we were staying there for weeks, this was *really* annoying. Our room didn't have a SkyTV cable box for the TV, and it took the staff two weeks to find one (during which time we had to survive on five tv channels -- five!. That's pretty much cruel and unusual punishment for us Americans.) A couple pots and cooking utensils were missing that we really could have used; we asked many times, but never got them. A request for some hangars for our closet similarly got lost. Maybe they didn't have any, maybe our requests never got to the right person. Either way, the silence was frustrating.
I also learned that it snows in Manchester, but that's not the hotel's fault.
If I was staying in Manchester for a vacation, I'd be tempted to stay at the Place again -- great location, comfortable, spacious. For shorter stays, I might want more of a traditional hotel, but I'd definitely be considering The Place.
A Sheer Gemfrom Wacky-Scientist
Whilst we only stayed 2 night, a longer stay would have been delightful. Next time I'll bring my wife and daughter.
Friendly and helpful reception staff and good maid service.
Cost - excellent value for money and much better than some of the hotel rooms with much less facilities close by.
A few nice touches, friendly stafffrom A TripAdvisor Member
That aside, the apartment was first-class with some nice touches eg dvd, satellite tv, cd player, well equipped kitchen. The staff were very helpful during our stay.
Top Local Tips for Manchester
Wine If you must have a bottle of wine with meal (and boy is it expensive!!) - the best we found on the wine list was no.5 (sorry cant remember the name of it) and the Rioja was good too - make sure they serve them at right temperature though as fridge was playing up and sometimes they store the wine downstairs which is far too cold for red wine!!!
A few good places to eat Italian: San Carlo, King St West (££) Tapas: El Rincon de Rafa, Longworth Street. (£) French: The French Restaurant, (in the Midland Hotel - £££) English/European, The River Room in the Lowry Hotel (££) Brunch: The Grill on the Alley, Ridgefield (££).
malmaison good food - but service dire and the setting is a bit dark & gloomy
Other names for The Place Apartment Hotel
- place apartment manchester
- hotel place apartment
- Address: Ducie Street - Manchester - England - M1 2TP - United Kingdom
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