The Palace Hotel, Manchester, United Kingdom

Explore Manchester

 

Popular Travel Destinations

Recently Reviewed Hotels Around Manchester

The Palace Hotel, Manchester

Traveller Reviews

Rating

5.3/10
The Palace Hotel More Photos

Official Contact Details - The Palace Hotel

  • Address: Oxford Street - Manchester - England - M60 7HA - United Kingdom
  • Phone: 161 288 1111
  • Email:
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 252
Hotel Photos See Hotel on Map Amenities

"The hotel room was fabulous very impressed -the breakfast also fantastic everything you could..."

"Superb hotel. This hotel was absolute luxury. We stayed in the older part of the hotel I think..."

See All Reviews

Check Current Prices & Availability

dd/mm/yyyy dd/mm/yyyy
Check Availability
Please turn off your browser's pop-up blockers to see all offers

Reviews - The Palace Hotel

11 reviews (Showing 1 - 10)
Review this Hotel
« Prev 1 2 Next »

Rating:

9/10
Fantastic
Submitted by: sheila in 04/24/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Special Interest/Event
The hotel room was fabulous very impressed -the breakfast also fantastic everything you could imagine. Went to see Joe Longthorne, disappointed with his performance wasn’t really well enough to perform. The evening meal was disappointing – don’t know if this was the hotel or the entertainers. I would definitely go again, although the drinks were extremely expensive!
 
Was this review helpful? Yes - No
Check Rates and Availability for the The Palace Hotel
Hotel Photos See Hotel on Map

Rating:

8/10
Great hoel !
Submitted by: Steve in 03/31/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Superb hotel. This hotel was absolute luxury. We stayed in the older part of the hotel I think (room 355). Very clean, comfy beds, huge room , 2 armchairs infront of a large TV. Ironing board in room (convinient). Hotel receiption is stunning inside. Good beakfast. Only down points was I was too warm, and we couldn't open the window due to the train track being right below, which was noisy even on a Sunday morning.
 
Was this review helpful? Yes - No

Rating:

4/10
Do not stay here!!
Submitted by: Alexandra in 02/25/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
We were given room M030, if you get this room leave or ask for a different room. The beds were like sleeping on a wooden slab, the room was not cleaned to a very good standard, if you wanted to go to the bathroom through the night for some reason the bedroom light had to be switched on for the bathroom one to work, only 1 towel in the bathroom as well. The bedroom was red hot & the bathroom was freezing, also in the bathroom you had to clean your teeth with warm water as there was no cold. On the Sunday morning there was a gospel churh service setting up with the crew wheeling things back & forward from 6am & some one emptying glass bottles. Beakfast was ok played it safe with coffee & toast. When I was checking out I never even got asked if everything was ok, would never stay here again & will never advise anyone to stay here.
 
Was this review helpful? Yes - No

Rating:

9/10
Great Stay
Submitted by: Jane Pilling in 01/27/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Special Interest/Event
I had read the reviews on this site before we went and I was very nervous. We decided to go and check it out before we stayed and asked to see a room similar to the one we had booked, which was a contemporary room. We turned up out of the blue and the lady on reception got the general manager to show us around, he was helpful and spent a lot of time with us showing us around, he really put our minds at ease. We had a great stay at this hotel, our room was gorgeous, room 309, the staff were incredibly helpful and the breakfast was excellent, attentive staff, plenty of choice, delicious. I know they have problems with the mezzanine levels so basically spend the extra and go for a contemporary room, they are superb. I would stay here anytime and would recommend it.
 
Was this review helpful? Yes - No

Rating:

1/10
Dirty, cold and uncomfortable
Submitted by: Traveller in 10/12/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
If you are offered room 31 on the mezzanine floor, leave and find another hotel. The net curtains in the room are filthy and hanging off the windows, and most of the curtains don't close properly. The window locks are broken and the windows themselves grey with dirt, so you need the lights on all through the day. The carpet is rotten where the radiator has leaked. The smell in the bathroom suggests that the plumbing needs attention. There were dirty glasses in the corridors and on the windowsills. I've never posted a review on anything before, but am appalled that some websites show a picture of a beautiful room in this hotel and state that all rooms have air conditioning. My room had two fan heaters in the wardrobe, one of which I used because the radiator didn't work, but no air conditioning. There were no fire evacuation information either. Just don't go there, unless you are promised a refurbished room.
 
Was this review helpful? Yes - No

Rating:

8/10
Request room in new part of Hotel
Submitted by: Tom in 09/23/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Business Traveller
Having stayed in both the older section and newly refurbed section of the hotel I would highly recommend the recently refurbished rooms as these are modern, spacious and clean. However I agree that the older part of the hotel is need of some serious attention.
 
Was this review helpful? Yes - No

Rating:

3/10
Dreadful for Businesss meetings
Submitted by: Val in 08/14/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Business Traveller
We met a colleague here for a business meeting lasting from coffee time to after lunch. When we arrived, we admired the elegant decor and comfortable seats and thought that we may make this a regular meeting place. Having waited for ten minutes in the almost empty bar and lounge, we had to find a member of staff to serve us two teas and one coffee. After a further ten minutes, we followed up the order to be told that the waitress had "gone out to get the tea". This arrived and we found there was no milk. There was also no waitress - we had to go to Reception to get a member of staff to get us a jug of milk. At 1.10pm, we decided to order a light lunch - two sanwiches and a mini burger. This had not arrived by 1.50, so we had to find a waiter to check our order. When it still had not arrived by 2.00pm we prepared to leave, cancelling the order and asking to see the manager. After waiting a further ten minutes for a manager to appear, we walked out - just as our food arrived. We asked the reason for the delay and was told that the chef was "busy - he had six orders". Since the place was almost empty, one wonders what would have happened if there had been normal traffic to match the size of the place (the bar and restaurant must have seated over a hundred). On the way out, a waiter spotted a manager at last - not the Duty Manager we had asked to see, but the Bar Manager who received our views and apologised....as well he may, since the whole incident was supposedly under his direct supervision! Plenty of serving staff, but no training and clearly little effective management. We will certainly not try to have a business meeting there again, and neither wiil anyone else from our organisation. We don't recommend this hotel for business meetings, despite it's potential.
 
Was this review helpful? Yes - No

Rating:

4/10
Not 4 star
Submitted by: Dave in 08/04/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
We did not rate this as a 4star hotel. The bar and restaurant were oppressively hot and sticky. Some fans may have helped, air con ought to be available in a 4 star hotel. Our room did have air con though most don't so we were lucky. A doorman, to direct guests to the nearest car park would have been useful. Overall, the place seemed very short of staff although on the positive side the staff were all very friendly, helpful and, unusually, actually spoke English
 
Was this review helpful? Yes - No

Rating:

4/10
Poor location and service
Submitted by: Jean in 04/13/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Occupied a room at the back of the hotel from which I could hear the trains shunting in and out of the station all night. Portable heater in the room - does this mean it gets cold? Chain on the door - does this mean it is not safe? Room service was ordered for breakfast but didn't turn up!
 
Was this review helpful? Yes - No

Rating:

1/10
TERRIBLE - AVOID!!
Submitted by: Helen in 11/04/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Adventurer
If you consider a good weekend away is when your hotel is broken into (access gained through a rotten window frame) and anything of any value stolen then stay here!! However, the hotel will not take responsibility for this and the maximum reimbursement under the Hotel Proprietors Act is £100.... Expensive weekend! I was surprised to find the staff so useless when the incident took place, especially when I was told that this is actually a regular occurrence... However I was informed by the Manager on duty that this was different... As all recent break-ins have been carried out by the staff of the hotel... The customer service was also appalling after the incident and although I have requested information on how the hotel has increased security measures to protect future guests I haven’t received it... The only information I have received has been that ‘We believe this incident is covered by the Hotel Proprietors Act and therefore the hotel liability was restricted to £100.' AVOID!!
 
Was this review helpful? Yes - No
Check Rates and Availability for the The Palace Hotel
Hotel Photos See Hotel on Map

Want to see more hotels? View all hotels in Manchester

(hotels)loading

Thank you for your review of the The Palace Hotel

We will review your submission shortly. If it meets our review guidelines, we will publish it to the site.

Booking inquiries or messages meant for the staff of this property will NOT be forwarded through this form.

When we approve the review, we will send you an email.

Please note that we will publish only your firstname and no other personally identifiable information (including your family name or email address).

Review & Rate the The Palace Hotel

Have you stayed at this accommodation? Share your experience by reviewing this property's rooms, location, amenities, and services.

Booking inquiries or messages meant for the staff of this property will NOT be forwarded through this form.

Fields with an * are required. Errors will be indicated in red

already a member ? (Won't be published)
Forgot password ?
(ex: Great Service & Staff!)
(As a reminder, you can review the price, location, rooms, restaurants, bars, staff, services)

Too many UPPERCASE letters

TravelLibrary does not publish reviews that are written with too many capital letters. Please use the button below to convert it to Title Case or edit your review yourself.

Photos

Do you have any photos your fellow travellers might be interested in ?

[x] Click on any uploaded picture to remove it.

NOTE: If you represent the management of this property and would like to respond to a review, please use the management response form.


Close

Forgot Password

Enter your username and we will email you your password.

(hotels)loading