The Palace Hotel

, Manchester, United Kingdom
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The Palace Hotel

, Manchester
4 star

Rooms: 252

Oxford Street - Manchester - England - M60 7HA - United Kingdom | 161 288 1111
808 Traveller

Reviews - The Palace Hotel

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Poor location and service
Submitted by: Jean in 13/04/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Occupied a room at the back of the hotel from which I could hear the trains shunting in and out of the station all night.
Portable heater in the room - does this mean it gets cold?
Chain on the door - does this mean it is not safe?
Room service was ordered for breakfast but didn't turn up!
Submitted by: Helen in 04/11/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Adventurer
If you consider a good weekend away is when your hotel is broken into (access gained through a rotten window frame) and anything of any value stolen then stay here!! However, the hotel will not take responsibility for this and the maximum reimbursement under the Hotel Proprietors Act is £100.... Expensive weekend!

I was surprised to find the staff so useless when the incident took place, especially when I was told that this is actually a regular occurrence... However I was informed by the Manager on duty that this was different... As all recent break-ins have been carried out by the staff of the hotel...

The customer service was also appalling after the incident and although I have requested information on how the hotel has increased security measures to protect future guests I haven't received it... The only information I have received has been that ‘We believe this incident is covered by the Hotel Proprietors Act and therefore the hotel liability was restricted to £100.'

No worries!
Submitted by: Louis Fabri in 20/06/05
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Business Traveller
The hotel rooms were comfortable and had an old world charm to it. I thought it was value for money. The concierge was very helpful in suggesting places to dine and party. It was well positioned in the center of town.
Only critisism was the room was hard to find. I often was getting lost in the hotel.

Historical Traveller Reviews of The Palace Hotel

Awful stay

from A TripAdvisor Member
The room was damp, mouldy and had no airconditioning, a fake window and was situated in the basement. I complained because I was on business travelling alone and was placed so far away from reception. As a single female traveller I thought this was appalling. Have told my company never to use the hotel again.

Cross between an asylum and a public toilet

from A TripAdvisor Member
We read the reviews of this hotel after we had booked the room and sadly on our arrival; we discovered just how accurate the reviews are. The place is awful. The room was grotty. Broken tiles on the walls and floors, broken/missing floorboards in the bathroom. Badly fitted electrical equipment and heavy filthy curtains. The combination of high dirty celings; shiny cracked tiles and pillars is reminiscent of an old victorian asylum combined with an old public toilet. Lobby is impressive but other public areas were unkempt; peeling wallpaper and graffiti in the lift. Some one had written" Dirty" in the dust on a table by the lift. Stayed for one night and spent as much time out of the room as we could. The reviews do not lie. Do not stay here.

Approach with Caution

from A TripAdvisor Member
This was my second stay at this hotel-- last year I had a glorious high-ceilinged room, the staff was pleasant, I was thrilled. It seems the hotel has been taken over in the meantime by the Principals chain. This year we were given a "double" room that had two twin beds pushed together -- there was no running water in the bathroom. Upon asking to be moved, we were reassigned to the basement. The room smelled of mothballs, the wndows were rusted shut, but the bathroom was admittedly a pleasure, with modern, clean fixtures and the best water pressure I have ever seen anywhere. The desk staff was indifferent at best, but the concierge was excellent. In all, a mixed experience, and I would be hesitant to try this hotel again.

We like it here!

from A TripAdvisor Member
We have stayed in the hotel on three occasions and found it to be clean and the rooms of good quality and the stafff helpful. In think the fact that there are many inding corridors is a ridiculous thing to complain about-it is a large old building! In fact its victorian grandeur is one of its highlights. We are staying again (with work at the end of July)

Reeks of decay

from A TripAdvisor Member
I remember seeing the reception area of this hotel once on 'Cold Feet' and thought that the rest of it must be just as impressive, particularly as it is part of Le Meridien chain. I was wrong! The wallpaper was peeling of the walls, the carpets were dirty, and everywhere reeked of decay. The room was dark and dingy, lit by a single bulb and did not even have space for a proper wardrobe, just a rail to hang your clothes on. There was no double glazing which meant we had to lie awake in the depressing surroundings all night, listening to the sound of traffic, police sirens and drunken shouting and fighting outside. Manchester is a great city and I have stayed in some very nice hotels there, but this was not one of them. Horrendous!

Sadly Not A Palace

from A TripAdvisor Member
The room was at the top of the building, its was damp and musty and one wall had the wallpaper missing. There were damp marks on all the walls. The bathroom didnt have a shower, quite a basic thing to expect really! If I stay in Manchester again I would definately go somewhere else. Definately NOT recommended.

It is in major need of an overhaul to bring it in line with the major hotels in the area. We hated it.

It all depends ...

from A TripAdvisor Member
... on what room you get.

I have stayed here on business several times and have had comfortable modern rooms and cold, old rooms; albeit with fantastic high ceilings. While the older parts of the hotel are interesting, they are not recommended as somewhere to stay, especially when your room is by the railway line. You feel as if you could touch the trains as they go noisily past your window.

The bar is OK but the breakfast decidedly average.


from A TripAdvisor Member
A surprising excellent experience given some of the reviews here. We ended up with a very nice room (267) which had a lot of character. Main hotel room are simply stunning and represent some of the best victorian decor in Manchester. Yes a little tired but thats part of it. Great staff a good breakfast if you get up early but a little noise from the nearby train station. We would stay again

We loved it!

from A TripAdvisor Member
I spent ages looking for a decent hotel in Manchester, and nothing seemed great looking at the reviews - this place sounded awful, but I booked anyway as a last resort. I know things are always better when you aren't expecting a lot, but we thought this hotel was great!! Our room was HUGE, the staff were friendly, breakfast was good, and the building was magnificent. We didn't want to leave. We were on a real cheapy deal, so thought we would be in the worst room possible, but location, room, hotel and staff all made the break better than we could have expected. Go on, stay there!!

Shoddy let-down

from A TripAdvisor Member
An impressive reception area is the highlight of an otherwise dreadful stay. Some rooms enjoy high ceilings and original tiled features but mine was small, dark and hidden in the basement accessed through a warren of corridors in poor decorative repair.

Breakfast was spectacularly disappointing. After queueing for 30 minutes, I was presented with an uninspired buffet of tired hot food, unimaginative cereals, soggy toast and an over-subscribed container of watery orange juice you felt lucky to enjoy a glass of. Admittedly the breakfast service was understaffed, but that's not the guest's problem, especially in a so-called 4-star hotel.

85 pounds would normally be a good price for a 4-star hotel in the centre of Manchester on a Saturday night, but sadly The Palace fails to come anywhere close to matching its over-inflated opinion of itself.

It's a shame because the building and many of the rooms have superb features, yet the overall feeling you leave with is one of disappointment. It is to be frank, shoddy and one can only hope its recent buyers will put the effort in to give this building and location the service and finish it truly deserves, as oppose to allowing it to become further run-down.

Top Local Tips for Manchester

Youth Hostels I find youth hostels provide excellent family rooms but, unfrotunately couldn't get into the Manchester one.

Eating and sleeping. Include a trip just to see the foyer of the Royal Exchange Theatre and stay at the Midland Hotel or at the Lowry if you can afford it.For a cheap meal Pizzeria Italia on Deansgate is a long time favourite but Livebait off Albert Square is a real favourite. For a splurge eat at The Market Restuarant in the Northern Quarter and for good Greek food, Kosmos in Fallowfield. Go also and visit Rusholme and eat Indian.Take a trip out if you get a chance to Prestbury Village and visit the lovely Artizana Gallery.

Faithless I had travelled to Manchester to watch Faithless perform and was not disappointed.


Other names for The Palace Hotel

  • palace hotel manchester
  • Address: Oxford Street - Manchester - England - M60 7HA - United Kingdom
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