Submission date: 2008-01-08 - Date of Stay: July 2007
Submitted by: MARETTA - From: United Kingdom
Type of Traveller: Mature Couple - Age Group: 41 - 50
Great service & staff
We enjoyed the hotel from when we walked in the front doors reception bar housekeeping & beauty staff were all very polite.We did not get time to sample the restaurant on this occasion but we will when we return, bathroom products were lovely thank you.
Submission date: 2007-10-24 - Date of Stay: October 2007
Submitted by: Alison - From: United Kingdom
Type of Traveller: Young Couple - Age Group: 31 - 40
Looks nice service let it down
Firstly the room was nice however the toilet had urine stains on the seat and the towel cabinet was very dusty. We didn’t have an iron and after ringing down 3 times and resorting to borrowing a neighbours, it arrived 40 mins after the request. To top it all off my partner left he glasses, after 3 promises of a call back finally spoke to someone who located them 2 weeks later and still waiting for them in the post, 2 phone calls and no call back to see if they can track them. Most frustrating will think twice.
Submission date: 2006-11-09 - Date of Stay: October 2006
Submitted by: Michael - From: United Kingdom
Type of Traveller: Young Couple - Age Group: 26 - 30
Fantastic Hotel & Staff
I noticed the 3 rather poor reviews and thought I better set the record straight or at least balance it! I too have reviewed Hotels badly while others have given brilliant accounts. Reasons are basically just down to the room you get and the staff you deal with. Some people are lucky, others are not. I was lucky. Fantastic room, spotless, everything worked and no issues. Staff were extremely friendly, helpful and couldn't do enough. I will be staying again. Consider the reviews balanced.
Submitted by: Steven Morecroft - From: United Kingdom
Type of Traveller: Weekend Breaker - Age Group: 31 - 40
Dont believe the Hype
Small standard double room where we could clearly hear the neighbours every move, loudest air conditioning in the world, CD player would not play CD-R's (legally purchased music from itunes etc). Refused to make my eggs for breakfast the way I wanted them and the full English is more like a half English breakfast.
The bar in the evening was fantastic, so Ill give it a couple of points for that.
Our written complaint about the noise and breakfast was met by a written reponse some weeks later to inform me that the room was not noisy, the breakfast was fine and competative in the region etc, would never stay there again, frankly there are better & cheaper Hotels in Manchester with star ratings, Id go so far as saying there are better B&B's.
Submitted by: Joanne Ainscow - From: United Kingdom
Type of Traveller: Relaxation Seeker - Age Group: 31 - 40
Massively disappointed
The room was small, shabby and grubby. Other peoples pubic hairs and clumps of dust behind bathroom door, missing bulb in lamp, large stain on headboard. How can these people justify charging £135 a night for this - Malmaison you are a disgrace!
