Malmaison Manchester Hotel

, Manchester, United Kingdom
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Malmaison Manchester Hotel

4 star

Rooms: 167

Piccadilly - Manchester - England - MI 3AQ - United Kingdom Hotel Website | | 161 278 1000
490 Traveller

Reviews - Malmaison Manchester Hotel

9/10
Great service & staff
Submitted by: MARETTA in 09/01/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
We enjoyed the hotel from when we walked in the front doors reception bar housekeeping & beauty staff were all very polite.We did not get time to sample the restaurant on this occasion but we will when we return, bathroom products were lovely thank you.
4/10
Looks nice service let it down
Submitted by: Alison in 25/10/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Firstly the room was nice however the toilet had urine stains on the seat and the towel cabinet was very dusty. We didn't have an iron and after ringing down 3 times and resorting to borrowing a neighbours, it arrived 40 mins after the request. To top it all off my partner left he glasses, after 3 promises of a call back finally spoke to someone who located them 2 weeks later and still waiting for them in the post, 2 phone calls and no call back to see if they can track them. Most frustrating will think twice.
10/10
Fantastic Hotel & Staff
Submitted by: Michael in 13/11/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
I noticed the 3 rather poor reviews and thought I better set the record straight or at least balance it! I too have reviewed Hotels badly while others have given brilliant accounts. Reasons are basically just down to the room you get and the staff you deal with. Some people are lucky, others are not. I was lucky. Fantastic room, spotless, everything worked and no issues. Staff were extremely friendly, helpful and couldn't do enough. I will be staying again. Consider the reviews balanced.
2/10
Dont believe the Hype
Submitted by: Steven Morecroft in 13/07/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Small standard double room where we could clearly hear the neighbours every move, loudest air conditioning in the world, CD player would not play CD-R's (legally purchased music from itunes etc). Refused to make my eggs for breakfast the way I wanted them and the full English is more like a half English breakfast.

The bar in the evening was fantastic, so Ill give it a couple of points for that.

Our written complaint about the noise and breakfast was met by a written reponse some weeks later to inform me that the room was not noisy, the breakfast was fine and competative in the region etc, would never stay there again, frankly there are better & cheaper Hotels in Manchester with star ratings, Id go so far as saying there are better B&B's.
3/10
Massively disappointed
Submitted by: Joanne Ainscow in 20/06/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
The room was small, shabby and grubby. Other peoples pubic hairs and clumps of dust behind bathroom door, missing bulb in lamp, large stain on headboard. How can these people justify charging £135 a night for this - Malmaison you are a disgrace!
3/10
Dissapointment
Submitted by: Jimmy in 09/06/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Clubber
Hotel staff were unfriendly and false. Several problems with our room keys. They made us pay for all room bills on each day before they would let us into our room, fire alarm went off at 3 in the morning with no explanation or apology. Rooms were pretty shabby too. Wont be returning to any malmaisons in the future.

Historical Traveller Reviews of Malmaison Manchester Hotel

Rude and incompetent staff

from KD76
We went round lots of Manchester hotels in Feb this year to choose a nice one for our wedding night in August. The suite we saw in Mal Maison was by far the nicest. However the staff are not great.
We turned up at about 2.30 a.m after our wedding reception and were told by my sister who arrived just ahead of us that our room was not ready yet. I thought that was strange but had a drink in the bar. It wasn't until a week later that she told me the truth - apparently the staff had given our room to another couple who walked in off the street! (they knew we would be arriving this late). They thought this couple were us and didn't actually bother to check. Also they printed out the visa slip as they had our card on record and the man signed it. The staff did not even notice that the name he signed was completely different to the name it was booked under. So we were left without a room but had actually paid for it. My sister didn't want us to know as we'd had lots go wrong that day so she really gave them hell and demanded that we have our room. Apparently they tried to get this other couple out but they refused to answer the door and would not leave! So we had to be given another room that was not as nice but we accepted it at the time because my sister actualy told us our original room was flooded (she's good at keeping me calm!). Anyway she also suggested they give us a bottle of champagne as an apology - which they did, but the next day they charged us for it! When she found out she went mad and rang them up - the woman she spoke to was very rude but after a long argument she agreed to refund the champagne. My sister also suggested they write and apologise - they refused. So all - in - all - nice building - crap staff.
Whoops forgot to mention that the bar staff were great - kept us and some of our hardcore guests going til 7a.m while all this was going on.

Rude staff, over-hyped

from A TripAdvisor Member
Spent a night at the Malmaison while visiting friends in Manchester. One of the most dissappointing hotel experiences I've ever had.

I went to check in at 3:30 pm and was told that my room wasn't ready. I was advised to wait in the bar and ofered no apology - merely excuses such as "lots of guests asked for a late check-out today and we are very busy." I finally got to check-in to my room. I realised on arrival that I needed the little toothpaste pack and shaving kit that hotels always have so called reception who told me that it would cost £1 and that I had to come and get it myself! Even a 2 star Holiday Inn would bring these items to your room for free.

The staff were rude throughout my stay. They charged the wrong rate at check-out (Luckily I'd kept my email print out with the correct rate as they didn't believe me) and once again offered no apology.

There was no cold water in the room - I was told by the staff that this was because the cold and hot pipes were placed too close together when the hotel was built. Other than that the room was so-so - terrible view of derilict old warehouse, but this is Manchester we're talking about so what can one expect?

Never again - I will avoid this chain completely. I have never stayed in a hotel outside of Paris where all of the staff are uniformly rude.

Early alarm call!

from crogga
This is the third Malmaison we've tried out and it's definitely the third best. Unfortunately it'll never beat Newcastle's riverside location and Leeds has a nicer bar / restaurant. The room was OK size-wise, but the toilet didn't flush properly and when it did, it leaked. However, they were on to it and fixed the problem as soon as we pointed it out. Full marks for that. The room was comfy and clean but the fire alarm went off at 2am. The reception staff were very apologetic. Fair enough. This is the first time we've bothered with breakfast at a Malmaison - it's not included in the room rate. £12 for the cooked breakfast - one sausage, one rasher of bacon, a tomato and one oyster mushroom - is a bit steep! Won't bother again. However, you can minesweep the yoghurts and cereals to get better value for your 12 quid. Overall it was OK, but I reckon there's better accommodation to be had in Manchester at that price (£100 a night) and it didn't feel as special as the other two Malmaisons we've stayed in.

Lovely Hotel

from A TripAdvisor Member
Stayed at Malmasion recently for the weekend, the room was clean, staff friendly and helpful, had a very enjoyable stay. Rooms are on the small side, but its cosy and enough for one person. Bathroom was clean and spacious. It was noisy outside as I was facing the main road, but its not really a problem if the windows are closed. Surprisingly for a smoking room, it didn't have that lingering smoke smell when I walked in, very well aired.

All in all, I would definately stay there again. Not bad for GBP 79!
Better than Britannia Hotel by a long shot.

Great - apart from the Bar

from A TripAdvisor Member
Myself and my partner stayed at the Malmaison in Manchester for my 29th birthday late last Aug-03 for 2 nights. I must say I find some of the reviews on here baffling - the hotel is very well presented although maybe a little too dark in the reception. OUr room in late august was a very reasonable £79 a night for a 4star hotel - the standard double room we received was beautfully presented and had everything we needed - widescreen tv, cd player, iron, trouser press, tea&Coffee and minibar that was more than adequately stocked. The only negative aspect was in the bar downstairs - it isnt a large bar and it was fairly full - however we sat for nearly 30 minutes waiting on 2 beers - i think the waiter had forgot us as he was dealing with a large party. in the end we cancelled our drink but made sure the bar supervisor knew why - they were most apologetic and offered to provide a free drink on the next night of our stay. Apart from that, the hotel is ideally located in nr Piccadilly station in the city centre and the only bars that are open past 11 - in Canal Street -were less than a 5 minutes walk. Would recommend the hotel as good value, clean and modern.

It is a bid like what they call Malmaison

from A TripAdvisor Member
Just to let you guys know, Fab Reception, BUT Reception staff are NAST, not just one most of them, I think malmaison managed to emply the local Scallys, They all dress very well but as soon as they open their mouth its shocking. Rooms are tiny, When I stayed I was at the back of the hotel looking out on to a nasty building and the most smallest room ever, I rang reception and they trans the call to their duty manager, she gave me a lame excuse, she needs shooting, I think she was the operations manager... I agree with most of the bad comments on this website.. Its a **** hotel. From outside it looks really nice BUT... Good luck..

Stylish, well-located, refreshing

from JCW
A very good hotel, as with all of this chain's properties. Stylish, great design, very comfortable rooms, trendy brasserie.

I've stayed in larger rooms, and service slipped a notch at one point on one of my stays, but a call to the management led to a professional apology and bottle of wine.

But it really is a good hotel, and the location (opposite Piccadilly Station) is very central.

Great Top Quality Hotel

from A TripAdvisor Member
The Hotel is top Quality from the moment you walk in you feel like you have won the lottery! We Stayed in a suite (enough room for a family) DvD player super cool tv x two, mini bar full of goodies and a super King Size bed. Staff Very freindly (esp Steven & Marcus-Night staff) they told us the cool happening bars and clubs in Manchester- nothings to much trouble for these guys. The Food in the Brasserie was well priced and tasty, but breakfast was a let down for the Price. The Bar has a nice feel pleasent music and low lighting, the barman David made us cocktails that were not on the menu( shame not flair) A hotel i will rave about for years & years.

Avoid this dump at all costs

from A TripAdvisor Member
The sheets had hair from the LAST guest on them when I checked in. I thought this must be a mistake of oversight...NO hotel above the level of a cheap flophouse would try this trick to save a few pence. Then, on my second night in the hotel I found the small stain on the sheets from the Coke I'd spilled the night before.

So they made up the bed...trying to make it appear as if there was fresh bed linen.....but the reality is that they are a bunch of greedy crooks who, to save a few pence in laundry costs, will subject you to appallingly unhygenic conditions.

NO apology from the staff when I pointed this out. No reduction in the VERY steep room rate. A tall, hatchet-faced Australian blond behind the desk couldn't be bothered to even acknowledge that this was anything out of the ordinary.

I'd sleep in the street before I'd stay in this snake pit again.

'

from A TripAdvisor Member
I was so surprised to read a review re mal maison manchester, yes it is expensive but we have always found the staff very accommodating and certainly treated us well even though we are not "posh". We would give it ten out of ten, and the big big beds are to die for, nothing was too much trouble for the staff ,and we had a very very relaxing and wonderful weekend

Top Local Tips for Manchester

Manchester I was born just outside Manchester, but as we moved south when I was still quite young, I can be objective about a visit there. My mother still waxes lyrical about how friendly and down to earth Mancunians are. Hmm, maybe in 1959. If you want a week-end in an urban setting, try Stoke On Trent. I kid you not! It has all the ingredients for a great week-end (narrow boats, potteries, shopping, moorland walks, great restaurants and theatres etc) but the important difference is that the people are really really friendly and are genuinely proud of their city.

Watch your handbag I do lots of fieldwork in Manchester and all the locals I meet seem to have had a handbag (purse) and/or mobile phone stolen - so be careful in clubs, bars and restaurants

If you can't get breakfast for FREE Go to the weatherspoons on the corner of Portland & Oxford Street for a filling £2.10 breakfast! Very good value. Also across the road from their is a chinese buffet place....great food less than a tenner...eat as much as you like!

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Other names for Malmaison Manchester Hotel

  • manchester malmaison hotel
  • malmaison manchester
  • malmaison hotel manchester
  • Address: Piccadilly - Manchester - England - MI 3AQ - United Kingdom
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