Great John Street Hotel

, Manchester, United Kingdom
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Great John Street Hotel

, Manchester

Rooms: 30

Great John Street - Manchester - England - M3 4FD - United Kingdom | 44 0870 220 2277
273 Traveller

Reviews - Great John Street Hotel

Historical Traveller Reviews of Great John Street Hotel

Excellent Hotel

from jredfern
Excellent Hotel,Rooms superb (we had an upgrade). Staff welcoming and friendly. Other negative reviews have mentioned Noise, lack of air conditioning and cost of valet parking. I would like to add my comments about these,1. They are installing the air conditioning and we were lucky to be upgraded to a room with it installed. there are notices posted around the Hotel apologising for the delay. 2. Noise, there is a lot of building work going on around this Hotel but the worst seems to be over and we were not bothered by the slight noise outside,this is a city centre hotel so you should exspect some noise.3. Yes we paid for two nights parking but the convenience of just handing the car over to someone to park when you arrive was well worth it,we have paid more per day to park in a London hotel car park!. The only negative for us about this Hotel was we were only able to have a drink on the roof terrace on one occasion as the two nights we were there it was booked for private functions. I think it would be advisable to leave a small area for Guests to use as it is a big selling point on there website. We would definatly return to the hotel but I would check the roof terrace is availabel next time.

Good potential but let down by the service

from S_and_T_EC1
We spent a Friday and Saturday night in the hotel to give it a chance in how it compares to other hotels that we usually stay at in Manchester.

First impressions were OK. The reception staff were pleasant and showed us to room 16. A split level room with some charm though the following little things let it down. The TV in the room only had 4 terrestrial channels working, one of which had no sound, but since we were only there one night we couldn't be bothered asking to get it fixed. There was no breakfast order to hang on your room for delivery the next mornng. There was no air conditioning, although a floor fan was provided.

The hotel was fully booked and since it was the hottest night that year in Manchester we went to the rooftop bar expecting to find a buzzy stylish bar. This was a disappointment. There were 3 other people in the open terrace bar area so we took a seat waiting for the waiter to take our order. After 10 minutes there was no sign of him so we went inside to the bar to track him down and order drinks. During our drinks the waiter spent about 20 minutes trying to arrange and set 2 tables for dinner on the terrace, annoying us and the other 3 people on the terrace. He did this by unnecessarily dragging chairs and tables across the decking. This isn't the discreet unobtrusive levels of service you expext in a 5 star hotel. On both mornings the newspaper that we requested did not turn up until we had made 2 phone calls on the first morning and 3 on the second morning, which didn't arrive until 5 minutes before the 11:00am checkout. This was the only service we asked for and the staff failed.

On checkout we complained about the newspapers not being delivered, and the immediate response was that it was the fault of some other member of staff. A colleague of the checkout person did then step in, apologised, removed the newspapaers from the bill and offered us a complimentary upgrade on our next stay.

I am afraid that we will not be taking them up on the offer since other hotels such as the Malmaison, Aurora and Lowry offer a better level of service for the same price or less. generally a disappointment in the service, ambience and ridiculously early check out.

No hesitation in recommending this hotel, but....

from MikeLaw
....make sure you are aware of their ridiculous service charge policy.

We arrived for a one night stay to be told we were being upgraded to a room that certainly had the wow factor. We walked in to find a large ornate French style bed with an upstairs bathroom which included seperate steam shower and 2, side by side, roll top baths!

The hotel is down a quiet street and our rooms high windows looked over the Granada studios and 'Coronation Street'. The hotel also had a pleasant bar downstairs which we didn't use.

In the morning we decided to bite the bullet and pay the £16.50 each to have breakfast in the hotel. The breakfast was fine but here is where the hotels ridiculous service charge policy kicks in.

They charge a 10% service charge to serve you your breakfast in their breakfast room! Not only that they will do the same in the bar when they hand over your drinks.

I could have understood the charge if we had asked for them to deliver breakfast to the room but I object to such a charge in their breakfast room. I complained to the manager who said it was the company's policy and it reflected every other hotel in Manchester. I pointed out having spent £135 on a room I didn't expect to be charged extra to have breakfast put in front of me. I also said that in future, IF I was to stay in his hotel, I would simply not have breakfast which would mean he was down the profit on 2 breakfasts for the sake of 10%. He took my point and deducted the service charge. .

I do hate it where good quality hotels spoil the stay by trying to squeeze out that extra few pounds from customers. However, I was pleased that the issue was resolved by the manager.

Would I stay here again? Yes, but I might just have breakfast out.

Really wanted to love this hote butl...

from BinxyUk
After all the fantastic reviews this hotel has received, I booked a night here as a special birthday treat for my boyfriend

When we arrived we were informed of the valet service which costs £20 but realised soon enough that as it was bank holiday Sunday it was free to park outside anyway.

When we were shown to our room it was evident that some sporting VIP guests had 'scored' in the hotel the night before and they had left us a special 'love' gift on the velvet couch. Obviously the cleaner had not spotted this and we complained to the girl on reception, who said, “Oh, this happens all the time on a Saturday night!” Nice!!

We stayed on the Sunday school package which included a bottle of wine and some temple spa oils, scented candle etc, unfortunately the bottle of wine did not arrive and we had to chase it up with reception, even then we had to go and collect it from the bar. To cut a long story short the room had potential and was different but not by any means 'special'. The stairway seemed cheap and rattled when you walked up it. The hot tub had also been broken the night before so it meant our time on the roof terrace was limited.

We stayed at the palace hotel the night prior to this with some friends and the rooms, the decor and staff were excellent, sorry Great John Street but you were a bit of a let down and maybe a little bit too pretentious for me.

Fab Hotel

from princessjoanie
I stayed at this hotel on 17th May for one night on business and although there was some noise from the adjacent building site in the morning I would definitely stay again. The room was spacious with one of the most comfortable beds I have ever slept in, the rolltop bath filled up quickly with plently of hot water which is always a good sign. If you read previous reviews the one ply toilet paper really is NOT an issue -my only (minor) complaint would be no shower caps included in the toletries these being essential for frizzy hair sufferers, however they do provide mouthwash which is great after a big night out in Manchester.
Hotels like this are a welcome change from city centre corporate hotel chains and the friendly staff make it a great place to stay- definitley to be recommended.

Sunday Surprise

from A TripAdvisor Member
We stayed here on the Sunday before the Bank Holiday to escape the children. We booked on the Sunday School Package which cost cost us £145 and included two full breakfasts, a half bottle of wine, a beautiful scented candle (Think Jo Malone) and a small bottle of bath oil (The best I have ever used). On check in we were told we had been upgraded to a Grand Suite which was a duplex suite consiting of a downstairs lounge and bedroom on a mezzanine level with fab iron railings. The room also had a great selection of Chillout CD's and DVD's (nice touch) put in for us. All of this put together along with a perfectly cooked supper made for a the ultimate Sunday night of relaxing. We had read a few reviews on here pointing to noise but we never heard a thing all evening. We had a great sleep and breakfast was the best we have ever had in a hotel. The whole hotel is well thought out and very different from anywhere we have stayed before. We are returning to Manchester in a few weeks to watch Take That and we have already made our booking - A little tip is to keep an eye on their home page as they have a Late Availability section which seems to be about £20 cheaper than the so called bargain sites.
I would recommend this hotel if you are looking for something abit different. It's not like a chain hotel so if you're up for a stay in somewhere a little bit quirky, alot boutique and very welcoming then I would say book GJS.

Dont Bother!

from A TripAdvisor Member
We booked this hotel after reading some excellent reviews on Trip Advisor. We were shown to our room (number 16 - a baby grand) and first impressions were good, with huge windows and the bathroom on a mezzanine level with both a shower and a gorgeous roll-top bath, but then cracks began to appear. As a reviewer had previously stated...single ply loo-roll that you'd expect to have at motorway service station. The clock was also incorrect, the desk lamp didn't work, and a previous guests contact lense case was left for us to dispose.
We enjoyed a drink in the magnificent bar and chatted with the friendly bar staff who listed all the celebs who had also stayed here (its opposite the Coronation Street set). We went out for the evening looking forward to a good nights sleep after a hectic weekend...FORGET IT!
We nodded off to the sound of someone elses music playing until 2.30am. We were both distracted by the hall light coming underneath the door and then the builders! Yep, they turned up at about 5.30/6.00 talking loudly to each other and then a procession of delivery vehicles, skips and forklift trucks kept passing our room, the amount of noise was intollerable. We could have got up to shut the windows but they were 12 feet off the ground (they had been opened by the staff as there was no air-conditioning). What they need to do is invest in some sort of double glazing and tend to the internal sound-proofing too. I was awoken through someone plugging something in to the other side of the wall and their toilet being flushed.
We complained but the manager claimed that the hotel don't know when the builders turn up for work and we could have phoned down and asked for them to shut the windows, but we didn't even realise that they were open until we pulled back the curtains. They should foreworn guests that there is MAJOR building going on next door, and then at least they could decide whether to pack earplugs or to stay in another 5 star double-glazed, sound-proof hotel.
They did let us off the £20 valet parking, but overall we were massively disappointed. Also anyone not sleep-deprived and wanting to stay here, phone up the hotel direct and make a reservation as we got our room for £110 and not the website advertised price of £235.

Boutique on the Cheap

from Ells2
We stayed for one night in a baby grand room on a half price rate and after reading most of the positive reviews on Trip Advisor were looking forward to relaxing in opulent surroundings.
I had read a very recent review which was quite scathing about the hotel being "done on the cheap" and took it with a pinch of salt.
However, after experiencing the hotel at first hand I would have to agree.
Our first impression of the hotel was to fight back a gang of smokers at the front entrance to actually get into the hotel. As the hotel is completely non smoking I would think the management would ask smokers politiely to move further along as most guests would not welcome being smothered in smoke on arrival. The next impression was a very unwelcoming receptionist who had obviously had a long day and just couldnt be bothered.
The entrance was also filthy , due to the building works being carried out locally and the room itself was very dusty. The toilets were unclean in the bar areas.
The bedroom itself on first impression was very nice but everything was quite cheap and tacky and there is no where to put your belongings in the bathroom area.
The toiletries in the bathroom area are minimal and if you need such things as a shower cap etc you have to ask which you should not have to do for a hotel boasting such high standards of service etc. Everything is done on the cheap right down to the Home & Bargain single ply toilet roll !!! Need I say any more.
As a plus point the roof top terrace is very pleasant in the heart of Manchester and as long as you don't pay full price you probably would be quite happy to stay here. However at tthe full price rate the management need to get their act together, this is no Burj al Arab.

t waste your money

from A TripAdvisor Member
Stayed in this "boutique" hotel last weekend and I would unequivocally recommend that you don't stay in it. Ever. Fancy a small dark hotel room with no airconditioning? Or a badly designed room stuffed with useless cheap furniture? Or how about spending a night listening to next door's tv/cd player? and just for fun you can listen to them having a shower or flushing the loo too? And anyone going in or out of their rooms on the same floor. Or how about staying in a hotel where the building next door (attached) is being renovated? Don't think that because you're staying at the weekend that you will escape the noise- the builders work on Saturday and Sunday to play with their machines and bits of scaffolding.

In summary: very very noisey; dark small pokey rooms that are badly designed, have no a/c and are filled with junk furniture. Someone has tried to create a boutique hotel on the cheap and instead created possibly the worst, most ineptly designed hotel that I have ever had the misfortune to pay money to stay in.

If I can find something positve to say it would be friendly staff, particularly the bar staff, and the bar itself is quite a nice area.

But do yourself a favour and stay somewhere else. At £235 per night for one of the cheap rooms the only thing boutique about this place is the price. You can do a lot better for that kind of money.

Something special

from Oscar1960
Booked a room the same morning through laterooms for £135 (normal price £235). The location is fantastic, central but very quiet and right opposite Coronation Street set. We were in room 11 on the ground floor, huge bed, freestanding bath and lovely walk in shower, DVD in situ, radio on classic fm, plenty of towels, toileteries etc. We have stayed in most of the nice hotels in Manchester, but, for total relaxation this one cannot be bettered.

Having spent the afternoon shopping, we had the bonus of seeing half the cast of Coronation Street leaving the set - we just sat and watched out of the window !
Went for a supposedly quick drink in the bar, but it was so utterley relaxing we ended up staying far longer than we had planned. Checked out the roof terrace - the bar was closed but the hot tub was too tempting. Quick trip back to our room for a glass of wine and swimmers - BLISS ! 10.00 at night with the city of Manchester all around us, sat in a hot tub all on our own !!

Will definitely return to this hotel. Although it was only a short stay we really relaxed and hated having to leave.

Other names for Great John Street Hotel

  • hotel great john street
  • great john street manchester
  • great john street hotel
  • Address: Great John Street - Manchester - England - M3 4FD - United Kingdom
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