Crowne Plaza Hotel Manchester City Centre

, Manchester, United Kingdom
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Crowne Plaza Hotel Manchester City Centre

4 star

Rooms: 228

70 Shudehill - Manchester - England - M4 4AF - United Kingdom Hotel Website | 44-161-8288600
535 Traveller

Reviews - Crowne Plaza Hotel Manchester City Centre

Historical Traveller Reviews of Crowne Plaza Hotel Manchester City Centre

Superb Hotel and Excellent Value

from mister.c.
Stayed here for two nights in November and have to say this hotel was an absolute pleasure. Booked online via the Inter-Continental website for £69 bed and breakfast & that was great value.

Location of the hotel is spot on - very close to the Arndale Centre. And the hotel itself is superb. Brand new, well designed and quality fixtures and fittings.

Check in - quick, pleasant and efficient but a little 'minimalist' - didn't get any information other than my key (no information on the hotel, breakfast, facilities etc) but as I mentioned, it was pleasant enough. The check was similarly 'minimal' (no mention of 'did you enjoy your stay' for example).

The room - exceptional. High quality carpet, furnishings and decor. Great bed, very comfy & a great nights sleep. LCD tv, iron, bottles of water, little touches such as 2 chocolates & a good selection of tea / coffee / sundries.

The bathroom - again, exceptional. Bath and separate shower; shower was powerful and hot! - fluffy towels, bath robe & white room toiletries. Top quality fixtures and fittings again.

The breakfast - very good, buffet style & lots of options. Was very busy on the Sunday but the turn around of tables was very quick so we were only waiting a few minutes. Quality food as well, in a comfortable place to eat.

The hotel itself - well designed. A pleasure to stay in the hotel.

The service - pretty good as well. In advance of visiting I asked for a quiet room away from lifts and potential road noise and that was sorted no trouble. Great breakfast service as well. Room well serviced too.

All in all, a great value break - £69 a night for two people in a great hotel. If only all Crowne Plaza hotels were like this!
Management Response from RobinFord70
Dear mister.c,

Thank you for taking the time to complete your comments on www.tripadvisor.com; it helps us enormously to maintain our standards.

Thank you for your comments towards our hotel and staff, we will be sure to pass them on to the relevant departments and employees.

I note your comments on little information on the hotel, breakfast and facilities given at point of check-in, I understand it was pleasant enough but does not meet our required standards and I will address internally with our team.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future and if I can be of any further assistance please do not hesitate to contact me personally.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

Good Hotel

from elaineg8
Went to this hotel for the weekend for my boyfriends 30th birthday. Stayed in the deluxe club room, room was very nice with a very comfortable bed. Bathroom was nice with a seperate bath and shower.
Check in was very quick and the staff were very helpful. Breakfast was good in the restaurant and was included in the room rate. Club lounge on the 8th floor was good with alcohol drinks included in the room rate between 6pm and 8pm. You coulod also go in for soft drinks throughout the day.
The hotel location is good it is very near to the printworks and the MEN arena.
We will use this hotel again when visiting Manchester.
Management Response from RobinFord70
Dear elaineg8,

Thank you for taking the time to complete your comments on www.tripadvisor.com; it helps us enormously to maintain our standards.

Thank you for your comments towards our hotel and staff, we will be sure to pass your kind comments on to the relevant departments and employees.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

If I can be of any further assistance please do not hesitate to contact me personally.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

Best in Manchester

from Shaftlewis
Recently stayed for 2 nights at the Crowne Plaza when up seeing friends and everything about it impressed me.

First - Location is perfect, 2 min walk to the town centre
Second - Rooms are very modern and well kept
Third - Staff are all very attentive and could not do enough to help us
Fourth - Breakfast, while not overwhelming was good and again the staff were excellent
Fifth - Parking is close, secure and well kept, sure it costs £9 per day but thats not bad for a city centre location

The only downside is that the area it is in is not too pretty but I would recommend this hotel highly.

I have stayed in a number of hotels in and around Manchester so far but be it for business or pleasure this for me is clearly the best.
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com; it helps us enormously to maintain our standards.

Thank you for your comments towards our hotel and staff. I have taken note of your comments on the local area being not too pretty and am happy to inform that the Northern Quarter is undergoing great change and the hotel is within the epicentre of this change, we look forward to seeing the local vicinity improve and grow within the next few years and hope that you will return to witness the changes soon.

We will be sure to pass you comments on to the relevant departments.

Again we look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

Excellent Service, great beds, seriously modern

from uklad79
I booked 2 rooms for a wedding using priority club points. Both rooms were upgraded and the check in staff were great letting us check in early so the bride could get ready. After the wedding a few guests came back before heading to the reception and the club lounge host was great getting everyone drinks and letting the kids play on the internet.
The whole hotel has a very high spec design with attention to detail on the finish. The beds are like the sleep advantage beds in the Crowne Plaza's in the USA very comfy and soft. The room has a huge amount of LED lights everywhere, sometimes it was hard to find the right switch. The bathroom is the best fit out of any hotel I have stayed in. The rooms on the front of the hotel have a full window wall where as the ones on the back of the hotel have a smaller window.

The only problems were the new carpet in the rooms is producing massive amounts of fluff, this needs a vacum cleaner with a rotating brush to remove it. If you put any clothes on the floor they will be covered in it.
The other problem was the LED lights built in above the bed stay on a low power at all times meaning no pitch darkness. This was a bit of a pain getting to sleep and was odd considering the room had full blackout curtains.
The rooms were also missing a hotel guide and a room service menu so we had to ring to get the food options.
I am sure these problems will soon be sorted.

I live in the city but will be using the hotel when family and friends visit.
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments and take action accordingly.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

Very Nice Hotel, Good location and has one of the best hotel beds ever

from W0rldTraveller1
Me and some friends just spent a night at the New Crown Plaza. We had booked a standard room however were upgraded to the Club Floor with this came all the Club floor benefits mainly the Club lounge and the complementary drinks including alcoholic drinks between 6-8pm. We very much appreciated this gesture.

The room was very much what you expect from a luxury 4 star hotel and like previous reviews I also agree the Hotel beds were amazing and want one for home. The little touches such as bathrobes and slipper were also very much appreciated. The hotel is in a perfect location for shopping and entertainment venues in Manchester. In terms of Parking we found free parking on the streets near the CIS building this is normally metered parking but free on saturday evenings and Sundays.

We had two rooms, one of the two was absolutely fine unfortunately with the second room when inspecting the room for personal belongings left behind when leaving to check out we found a pair of Y Fronts on a chair left by previous guest this was not seen previously as the chair had not been used and was pushed under the table. As there was a long line of customer waiting to check out at reception we just left our key card at the concierge desk as we had already paid the previous day and were unable to advise the hotel of or negative experience. I think we will stay here again as beside the one negative everything else’s was perfect next time we will check the room first for unexpected item left by previous guest.
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your kind comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments and take action accordingly on the items you have highlighted.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

If I can be of any further assistance please do not hesitate to contact me personaly.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

Still bedding in but has potential

from MarkRoddis
It often takes a little time for a new hotel to get into it's stride. After all you have new staff in a new building and all the problems with things "bedding in".

I have stayed in a number of new hotels over the last year (including quite a few new Crowne Plazas) and it is not unusual to find that things are not quite up to Crowne Plaza standards on my first visit but if I return again a few months later, things are normal a lot better.

So onto this new CP hotel.

Location wise it is 5 minutes from the busy Manchester shopping area although we did find that you were somewhat limited on eating options in this part of town unless you wanted major chains (Hard Rock, Pizza Hut, etc).

Parking was in an NCP across the road and to be fair, I did not feel 100% comfortable leaving my car their overnight especially as I found the lift out of order and the stair well covered in vomit and excrement, I then had to walk down 4 flights of stairs and across a busy main road to get to the hotel.

From the outside it looks very much like they have taken the standard Holiday Inn Express design and stuck a CP badge on it.

Once in the hotel however the welcome was good and whilst not as relaxed as one normally expects, I can easliy put this down to the whole bedding in thing. None the less check in was quick and efficient and we soon in the lift up to our room.

One thing we did notice here is that the corridors are very dark and red and green LED lighting is used to highlight the room numbers. I am sorry but this coloured lighting just makes the numbers invisible. A minor point i know.

The room was ultra modern and as already mentioned in other reviews, the beds are soooooo comfy. They do seem to be rather high (so be careful) but somebody needs to tell me who supplies these beds as I want one for home. They are that good.

We spent some time in the bar before heading out for a meal and we were sat there for a good 10 minutes before we got served. This was a shame as all the waiters were stood around at the other side of the bar. Eventually somebody realised that as we were sitting in the bar, we might want a drink. After that, the service was spot on.

We checked out on the Sunday morning and I gave my parking ticket to clerk and I thought she had validated it. What she had not told me was that she had just applied a 25% discount to he ticket so of course when I got to the barrier, I was unable to get out of the car park and there was a lot of cursing whilst I had to reverse up and go and pay £9.25 for my parking. Grrrr.

So it was not a perfect stay but I can put most of this down to things being really new. Certainly the hotel on the inside is done to a very high standard and location wise it is well placed. The rooms are well done with very comfy beds.

Will I stay here again? Probably. Given a few weeks I am sure the hotel will get into it's "groove" and things will settle down into the usual Crowne Plaza relaxed yet efficient way. I still have a niggle about the car parking but in central Manchester, the options are limited.

So give it a few weeks then give it a go. This is bound to be a nice hotel and should be on a par with the Hilton but as always with Crowne Plaza, the staff will be nicer :-)
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments and take action accordingly.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

Great stay.

from qc16
The previous reviewer must have been staying in a different hotel to the rest of us!
We stayed for a night at the weekend and found it very comfortable especially the bed. The room was furnished and decorated in an ultra modern way and the bathroom had very good quality fittings - the shower head in particular. I found the staff to be friendly and helpful. Public areas are bright and contemporary. We had breakfast which was perfectly fine but I can't comment on the other restaurant meals as we ate at Michael Caines at The Abode - which I thoroughly recommend.
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your kind comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

food

from J
I stayed here whilst in Manchester with work and thought I would give it a try as the newest hotel in the city. The hotel is so much better than I thought it would be with a really modern vibrant feel to it.
The reception area is spacious and contemporary and the service was excellent on check in and from the very friendly and helpful concierge. My room was gorgeous with floor to ceiling windows, one panel was coloured! The bathroom had a seperate bath and shower with white company toiletries and all modern and comfortable - much more edgy than I expected with black furniture and mirrored wardrobes.

I will definately be staying here from now on when I visit Manchester - right by the arndale, printworks and victoria station.
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your kind comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

s Best...

from Jonathan81
Normally, when I stay in Manchester I use the Hilton on Deansgate, but as the new Crowne Plaza had just opened I thought that I would give it a try.

Location:
The hotel is just or a major ring road, and within walking distance of the MEN arena, Printworks and the City Centre.

Check-In:
The Lobby has a real modern feel to it, and my room had been allocated, before I arrived. As I gave my card details when booking all I had to do was pick up the key and go to my room (they also gave me a free upgrade to the Club Floor, thanks to the Priority Club scheme)

Room:
Most CP hotels have the same look, and this was quite cutting edge, five or so years ago, but this one is different, this is totally modern, and there is plenty of space in each room. The Club lounge offers or the usual free drinks, internet access, newspapers, but no food.


Over the past two years, I’ve visited almost all CP’s in the UK and quite a few in Europe. I have to say that this is by far the best, and surprisingly, its not the most expensive either. I paid just £110 for the night. Great vale.
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your kind comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com

WOW!

from sarflondon
Given that this hotel has recently opened I anticipated some teething problems but the exact opposite was the case. Very easy to find and superbly located for access into the heart of the city.

Upon arrival I was greeted with a warm welcome, instant attention and smiles around from very smart and friendly staff. Check in was swift and efficient, concierge for whom nothing was too much trouble went out of their way to offer advice on where to go, how to get there and room service was spot on.

It's clear no expense has been spared throughout the hotel and the room I was allocated was large, extremely well furnished, spotless and everything worked. The bed was extremely comfortable and although on a busy city road , the soundproofing ensured I slept without realisation I was in the middle of the hustle and bustle of the vibrant Northern Quarter.

All in all an excellent stay and first on my list for when I'm in Manchester again. Don't hesitate to stay here whether for business or pleasure. The only thing I would change would be the weather!
Management Response from RobinFord70
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards.

Thank you for your kind comments towards our hotel and staff.

We will be sure to pass you comments on to the relevant departments.

We look forward to welcoming you back to Crowne Plaza Manchester City Centre in the near future.

Kind Regards,

Robin Ford
Operations Manager – Crowne Plaza Manchester City Centre

PH: +44 161 828 8841
E: robin.ford@cpmanchester.com
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Other names for Crowne Plaza Hotel Manchester City Centre

  • manchester crowne plaza
  • crowne plaza manchester
  • Address: 70 Shudehill - Manchester - England - M4 4AF - United Kingdom
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