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We booked into the hotel with an economy double room. To get to our room we had to either use the service elevator or go up 5 flights of stairs with the last two flights being the service stairs, which were cold, dank, dark and covered in used crockery, glasses, dirty laundry, filthy rags and so on. Upon entering our room it stank of smoke, there were fresh cigarette butts in the ashtray, half a bottle of coke on the side, the bed wasn't made and there was a thick white stain on the floor, looked like soup. The sink had also recently been used (not by us). I think one of the staff had been using it for a smoke break.
We had to rush for a meal in the hotel resteraunt downstairs so got changed VERY hurridly (I was half expecting the cleaner to waltz in, mop and fags in hand ready to have a lie down), and went to the hotel reception to complain and change room before going for the meal. The staff were very apologetic but made no offers apart from changing room for us (which seemed to be an upgrade although they didn't tell us that).
Upon arriving for our pre-booked meal we were told that as we were late the kitchens were shut and only soup and turkey was available, even though our party had said we were coming late and had asked numerous times if that was ok and had been told it was fine (we arrived at 8 o'clock, should be fine for a meal??!!).
The waitress (who was apparently the manager) had an extremely awful attitude. My girlfriend was allergic to the soup and is a vegitarian. When we told this to the waitress she seemed not to understand the meaning of the word and kept saying "soup and turkey" even though we kept saying she was vegitarian and allergic to the soup and the fact we'd pre-ordered the meal over a month ago and all picked what food we wanted. Eventually the waitress disappeared for 15 minutes, came back and threw two bowls of soup infront of us and walked off. The soup was disgusting and my girlfriend was extremely offended.
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Booked 5 rooms for a weekend break with friends and family and must admit it's just about the worst hotel I have ever stayed in, and believe me i've stayed in some pretty dodgy places in both the UK and abroad. Have stayed here two years ago and had a bad experience, but at the time was told that the hotel was undergoing refurbishment so decided to try it again, must admit couldn't see much of a refurbishment and in fact was worse than last time. Service is appalling, staff miserable and rude and majority had a very limited english vocabulary. Air conditioning not working, wasn't two years ago either. Lift was out of order and apparently had been since June 2008. When we tried to complain to the duty manager, didn't seem to be able to make a decision, we were not the only people who complained! About the only good thing it's got going for it is the door out and the fact it's situated right in the heart of the city.
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Stayed one night at Sachas with party of 7 for Hen night. Ideally situated for shops pubs etc. Twin bedded room, no window, but plenty of light from 4 lamps provided. Comfy beds. Air conditioning worked well but a bit noisy. Clean & tidy room, well stocked hospitality tray, hair dryer, tv, trouser press. The only downside was the dated bathroom, it was clean but needed a little TLC i.e mold on sealant around bath, and around the handle on bath but otherwise ok. Breakfast was lovely, choice of cereals, juices and full English breakfast and plenty of it. All in all we weren't put off and for the money we paid. We would stay there again. Pleasant, friendly, helpful staff too.
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I don't even know where to start with this hotel.. dated, grubby, rude, lifts not working, NO WINDOWS in the room, and to top it all off NO AIR CON in the room. We were stifled, hot, and suffocating in our room. Calling up the hotel staff to work our air con we were greeted with a grumpy maintenence man who came and turned on a switch which just blew hot stale air around the windowless, dark dingy CELL. We managed the next night to get another room which actually had a window, albeit facing a car park, and looking over the roof section of the hotel which was covered in rubbish and fag butts. To say the staff were rude and unhelpful is an understatement. On our second night I couldn't find my room key in my handbag, the doorman then proceeded to shut the door in our faces!!!! If we wouldn't have pushed the door open and found the key at that moment he would have left two young women out on the street at 2 in the morning. The customer lifts weren't working so we had to use the trade lifts, only to get STUCK in the staff lift and having to prise the door open!! The rooms were rank, the decor was rank, everything smelt like stale smoke, and the toilet seat was coming off, not to mention the shower having only two settings - hot or cold. I could rant for ever about how revolting this place was. I just wished I had read the other reviews before I stayed here. DON'T DO IT!!!
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There were many things wrong with our stay at the Britannia Sachas, ranging from the fact that we had booked an executive double and were given a pokey box room where you couldn't even walk on either side of the bed to horror of horrors -... fleas!!!!!!!!!!!!!
The moment we walked into the room, the smell of damp and mould hit us. The carpet was mouldering around the edges, the wallpaper peeling from the walls... Like other people have commented the decor is a riot of different floral prints which makes every room look dingy! The toilet seat was not attached to the toilet, the water closet was falling to pieces, the tap leaked all the time and was so noisy we had to muffle it with towels over night so that we could sleep without fear of Japanese Water torture. The TV was faulty, as were the lamps and the hair dryer. Worst of al the next morning I spotted what I thought was a pinky brown coloured ant on the floor and when I reached down to squash it it hopped several inches in the air! Fleas... This hotel is seriously plumbing new depths....
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My wife & I have never stayed in a worse hotel then this. We dont stay in high priced places as a rule, but you couldnt pay us to stay here again. We stayed for one night and had to change rooms twice. Room 1.. Water dropping onto table lamp & TV, Bathroom tap dripping continuously, the entrance light to the room was blown and the phone connection to inform reception kept cutting out. Room 2 .. Carpet totally soaked through with water and smelt as if it had been that way for a long time. Room 3.. Had no heating in it and it was freezing in there to start with. We will rate this hotel +1 (worst) only because -3 is not on the list
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Stayed here in July when we went to see the red hot chili peppers. Arrived at hotel at 2 got our room straight away no queuing at all. Room was very clean, bed was comfy and the shower was great!!! What more can you ask for for £50
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We booked in good faith over the internet - bad move. The room immediately smelt of urine - it got worse - I actually stood bare foot on the carpet sodden we urine from a previous occupant - it was so bad it went all over my feet. The room still had the remnanats of Christmas decorations on the floor!! We were moved to another room but could not shower or bath as the bathroom was scummy. We could not vacate quick enough. In fairness the management have offered us a room update on our return - fankly we would rather die than stay in this disgusting hotel.
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The Britannia Sachas is rated as a 5 star hotel, and the prices reflect this. One would assume that when you book a suite, you are booking a luxurious and contemporary hotel room. However, it appears that the Britannia Sachas defines the term suite as a cold, dimly lit room with interior that your gran and grandad might have (looks like its been there for that length of time too!) with neither air-conditioning nor Jacuzzi bath in working order.
Don't get me wrong, the Staff at the Sachas from what I have experienced pleasant, and the exterior and communal areas are immaculate and have decor which is of a more than satisfactory taste. Nonetheless, with a suite costing an extravagant £200 if you book at the reception desk, you do not expect to feel like you are staying over at your grandparents, freezing whether it be day time or night, and unable to have a relaxing bath in your suite if you so wish.
Maybe we were simply unlucky, but at that price is it really fair to place anyone in such an unfortunate position?!
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Smelly and dirty rooms. Very shabby and I don`t mean chic. White stains on bed cover - I leave that to your imagination, cigarette burns, lampshades not fixed safely to base. Was told this was the executive room I`d booked via internet. Dread to think what the standard rooms are like!! Come on Britannia you can do much better than this.
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