Britannia Country House Hotel

, Manchester, United Kingdom
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Britannia Country House Hotel

, Manchester
3 star

Rooms: 255

Palatine Road Didsbury - Manchester - England - M20 2WG - United Kingdom Hotel Website | | 161 434 3411
793 Traveller

Reviews - Britannia Country House Hotel

« 1 2 »
1/10
Good staff, Otherwise pretty bad
Submitted by: steve in 04/07/11
  • Age Group: 5160
  • From: United Kingdom
  • Traveller type: Mature Couple
executive room was like standrad travel lodge, one chair in double room, toilet seat was loose.

food was pretty nasty. it`s not hard to wash leeks, roast potatoes are greasy and soft.
i saw many people leave over half a bottle of the house wine on the table. we paid for a better wine do the same if you stay here but no french wine is available and the barmaid had never heard of bitters even after 20 years as a barmaid and seemed to be doubtfull that such an item existed

some of the surfaces in the dining area such as the tables and carvery area are a little sticky.

the staff are very helpfull and polite. though they seem to be tired, perhapse from 12 hour shifts.

My overall impression was that the staff tried their best but that the owners wanted to put little investment into the hotel.
8/10
Lovely hotel
Submitted by: Christine in 12/01/11
  • Age Group: 4150
  • From: United Kingdom
  • Traveller type: Weekend Breaker
i read the reviews after booking and paying for my small family group (5 of us in 3 rooms). I was really worried going off the reviews at what we would find but was amazed to discover a lovely hotel, friendly staff (especially in the leisure centre) and we all had nothing to complain about with our rooms (I was in 382). we had the executive rooms and they were better than I expected them to be!
We booked a deal on travelzoo and we certainly got value for money. The massage was done by a lovely lady with blonde hair ( not sure of her name sorry) then we had a glass of champagne and a plate of excellent sandwiches each in the spa area (chilli chicken was divine!) Our evening meal was a buffet and although they ran out of fish before I had chance to get some, the beef was delicious so I wasn't disappointed.
The only gripe I've got is when we went for breakfast. We'd nearly finished before the waiter came round with tea or coffee. I wanted a refill shortly after and the waiter was in the back filling up the two tea and coffee pots so I had to search and find him then he finally came to our table a few minutes later. I would have been happy to serve myself but this option wasn't available. Small complaint that could be easily rectified.
7/10
good value for money
Submitted by: Pauline in 10/08/10
  • Age Group: 5160
  • From: United Kingdom
  • Traveller type: Disabled
cant understand why reviews on this hotel are so poor. we enjoyed our sstay, found staff helpfull and friendly. we liked the furnishings, food was good. as a wheelchair user, some things prooved a bit awkward, lack of droped kirbs outside, not much space in room for wheelchair, only one rail by toilet, no wheelin shower, we could certanly manage for one night.on the whole a good hotel especially for a able bodied person
2/10
Worst Hotel I have ever stayed in
Submitted by: Angela in 12/10/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Staying at the Britannia Country Hotel was not a good experience for me. I arrived in heavy rain, was unable to find anywhere to park. It took 15 mins to check in. Room was good, but heating thermostat broken, reported but staff never did anything. It continued to churn out very hot air for the full 3 days I was there. I was not able to open the windows due to the constant noise from the coaches coming and going with airport transfers, just below my window. They continued all night, with shouts and noise from the people and the coach engines. Anyway sounds better than the disco experience have read about in other reviews! Still got little good sleep and I was away on business so needed to have full brain power during day. The fire alarm kept going off as well, but all staff ignored it, quite worrying. Also the lift was broken when I arrived and I had to carry my heavy luggage up to the 4th floor, there was no suggestion of help. The lift was still out of order 3 days later, so had to carry it all back down again in 2 trips. I saw people struggling with children and all their luggage up and down too. The food was very poor. Self service affair with ruined trays of food, and very little choice. The pizza restaurant was closed. No clean tables to sit at, and staff actually direct you to sit at dirty tables. I had room service the first night as very tired. When I came in the second night, my room had not been cleaned and the remains of my pizza were still there and all horrible. I walked all the way down to reception to complain and they said "no it won't be cleared, we don't service your room until you leave" So I had to try and wash my cup up in the bathroom sink so I could have a cup of tea, disgusting! I will not be going back! This is a busy, tired and disfunctional hotel, with staff past caring. If you want to enjoy your stay pay a little more and stay somewhere good.
1/10
Think twice.
Submitted by: Trevor in 19/02/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We stayed at this "hotel"as part of "park and stay".On arrival they gave us a room and we then went out for a meal.When we got back there was a disco in pro directly below our room.At midnight the noise was awful and the windows were vibrating.We phoned reception and asked what time it fininished and they said 01:00 a.m.We asked if they could get the volume turned down and they said that they had already asked the D.J. but he wouldn't.At 01:00 a.m. the music stooped but the shouting and noise of people went on until 01:50.
We requested an early morning call at 07:00.They called us at 06:40.
At breakfast we met the people from the next room and the lady actually went to reception in her nightgown to ask for less volume.To no avail.
The bus on our return went at least 15 mins before the timetable time.We along with other people off our flight phoned the hotel and they said that the bus had already gone and that the next one was at 12:25.This bus didn't turn up and yet again we phoned the hotel.They said that we would have to wait until 01:25 as the driver was on his lunch break.Eventually after many phone calls the "hotel"agreed to let us get taxis and that they would reimburse us.Which they did.
This is service which no-one should be subject to and I would advise anyone to steer well clear of this pathetic excuse for a hotel.
Note to management.Why not put "park and stay" customers as far from the function room as possible or is that a bit too complicated for your very unhelpful staff?
1/10
Wish we had read these reviews before we checked in
Submitted by: Travel Library User in 28/09/08
  • Age Group:
  • From: United Kingdom
  • Traveller type: Mature Couple
Wish we had read these reviews before we checked in. Smelly room. Worst mattress I heave ever seen in a hotel. Thin, lumpy...couldn't possibly sleep in it. Checked out immediately.
1/10
Brittania country house hotel
Submitted by: colette in 02/07/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Absolutely disgusting hotel. Arrived late. staff hardly spoke or understood English. We had prepaid for a meal but were told they didn't have a record of it. The room was freezing, no heating, smelt of damp, filthy. There was a single sheet lengthwise down a double bed. Overall a very unpleasant experience. APH who we booked with have conveniently lost the original e- mail I sent to complain.
1/10
Worst hotel we have every stayed in
Submitted by: Paula in 02/02/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
From the outside it looked wonderful, but once through the door its a different story. Staff are not very customer friendly, swipe cards did not work (3rd one did, just), room was old and shabby, mattress worst we have ever used even with both spare blankets used to sleep on!. We even had to take our own car to the airport parking "as it up to the hotels discression" we only booked the hotel as they said that a bus ran every 90 minutes to the airport. Meals were very expensive for what you got and waitress service was not good. Wasted money, we would have been better travelling overnight. Will NOT recommend this hotel to anybody.
2/10
Smelly cold rooms
Submitted by: william in 04/02/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
We stayed here on our return from holiday after a mix up with our booking through holiday extras we were offered a room which we would have to pay for again. Staff at night not very helpful. Once we were given a room at 02.30 the room was very smelly & cold. this hotel need to review its cleaning procedures. Would not recomend anyone to stay here and we will not use it again.
1/10
Terrible Dont Stay Here!
Submitted by: susan in 11/12/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
This is possibly the worst hotel I have ever stayed in. Dirty room - smelling of smoke even though I had booked no smoking 9apparently "at their discretion"; staff who do not care or understand the meaning of customer service; graffiti on some of the walls; and having arrived at 20.30 I was still unsuccessfully simply trying to order room service 2 hours later to kept being told "we are busy". They seem to survive simply because they rely on 1 night only customers flying out of the airport.

Historical Traveller Reviews of Britannia Country House Hotel

awful don`t do it

from Robbie/stourbridge
we atayed here one night with parents before flying off to florida . don`t be fooled by the grand title .
we had to move rooms our first ones had mouldy bathrooms ,ripped wallpaper , and stains on the sheets i don`t even want to think what it was !
check in agreed they "werent` the best rooms "
our second rooms were a little better but below standard.
very noisey hotel , beer glasses left outside rooms and very dirty ,this hotel has seen better days .
you would be better off at a travel lodge cheaper and better standard

Honeymoon from Hell

from A TripAdvisor Member
I got married on 28th May and my new husband and I were due to fly out on honeymoon two days later. We therefore booked the Bridal Suite at the Britannia Country House Hotel for a stop-over close to the airport. We arrived on the Saturday afternoon at about 4pm having not eaten since breakfast. We were told that we couldn't get any food whatsoever. We then carried our own bags upstairs to the 'bridal suite' - what a massive disappointment. The room had a lumpy, ordinary-looking double bed, a z-bed and a baby's playpen in it. The bath was filthyand there was only one towel and one pillow between us which is ridiculous! I tried to order room service but was rudely informed that the room service didn't start until 6pm which is when the restaurants open anyway. I phoned reception to complain and to get pillows and towels sent to the room. The towels arrived 3 and a half hours later but I never managed to get through to the surly manager. I was told that he was busy and that he'd phone me back - 3 weeks on and I am still waiting! I have written a letter of complaint because I feel that the service we received was appalling. It ruined the beginning of our honeymoon. We had dinner in Jenny's restuarant in the hotel. We had the carvery roast beef which the chef tried to carve but the meat was so tough that he gave up, hacked it in half and dumped the remains on our plates - needless to say we didn't manage to eat it. We left the hotel feeling extremely disappointed, tired (lumpy bed) and very hungry (no early breakfasts available!). DO NOT EVEN HOUSE A DOG IN THIS HOTEL IT IS DIABOLICAL!

worst hotel in the world

from A TripAdvisor Member
where do I begin? The hotel looks nice from the outside, but the rooms are tiny, and poorly maintained. The bathroom was dirty, the towels damp, the floor filthy. No pillowcases on the pillows, stains on the sheets. The TV didn't work, the room had no glasses in it. I was so incensed by this, I am writing this review whilst still sat in this dump. I have just tried to order room service, and was told "sorry, not tonight!". The food here is disgusting, overpriced, and served by people who cannot understand English, and therefore get your oredre wrong. If you try and phone reception to complain, they simply ignore your call. If you tyr and go to complain, you cannot work your way through the throngs of people doing just that. The only way I can sum up this hellhole is to say that if you know somebody you truly hate, reccommend this hotel to them.

Warning - do not tie the knot at the Britannia!

from A TripAdvisor Member
Don't get married here! We had the misfortune to attend a family wedding at this poorly maintained establishment. Consistent with the findings of other reviewers, the hotel facilities were dirty, the staff were rude and the food at the wedding banquet was bad. As my partner proclaimed: 'What do you expect from a Britannia Hotel. Have you read the reviews for their hotels in Liverpool, Manchester and Birmingham?' But what has motivated me to write was the appalling condition and inappropriate environment in which the ceremony was conducted. It was a truly dreadful service and sadly it was a very tacky start for a young couple who deserved, and had paid for, much better.

absolutely hated this hotel

from yahla
we had a bus of 53 ladies who go away every year for a week-end,and we were very unfortunate to have been put in this place.
i can only describe it as a follow up to the bates motel in the horror movie.
the rooms were filty and not fit for any one to stay in, the staff were very unfriendly, the only good thing about it the food in the cavery was very good,even then we were ushered in lines like sheep to get our meal, we had 53 ladies who usually have a great time very disapointed, and would not advise any one to ever to to this place.

dump

from A TripAdvisor Member
The previous reviews just about sum up this DUMP.The reception like so many hotels was quite impressive,but the rooms however were a different story.The corridors leading to our room had bare walls,the carpets were thread bare and beerglasses were lying outside some bedroom doors(4.30 pm !!).The restaurants were very poor and expensive.I wish i had drove down the next day, early ,and saved £93. TERRIBLE !!!!!!

rude staff

from A TripAdvisor Member
We arrived at the hotel at about 12 noon and were told we could not check in because our room was not ready, despite the fact that we had specifically requested an early check in as we were travelling from London and I had had a serious accident two months previously and was still in poor health. The staff were extremely rude and unhelpful. We eventually got a room by being refusing to accept what the receptionist was saying and demanding to speak to a manager. The room was ok, but we stayed on a Saturday night and they have some sort of club/disco which is very noisy until the early hours of the morning. We would not use the hotel again.

NEVER use this hotel!

from A TripAdvisor Member
Unfriendly staff. Filthy room. Lights didn't work in bathroom. TV didn't work. Bed linen filthy. Fire alarm went off at five in the morning, not a single member of staff appeared until AFTER the fire brigade! ie NO FIRE SAFETY procedure at all. All I can say is never use this hotel.

Horrible

from Carlau
As with most of the other reviews I also found this hotel to be the worst ever. My partner and I stayed here for one night before going on holiday from Manchester airport. We booked an executive room which cost more money and I thought would be much nicer. When we arrived I felt truly dissapointed, the room smelt, the tv did not work - this was later replaced and underneath the old tv was loads of dust and dirt which the member of staff proceeded to clean with loo roll!! The bedding was dirty and covered in brown stains, the floor had not been hoovered (i did not want to remove my shoes), the bed was really lumpy - I was unable to sleep, the bath was filthy, full of pubic hairs and grime, the phone socket was hanging out of the wall. Complained to reception who were very unhelpful and told us they were too busy to do anything about it!! Had a drink in the bar and was given a glass covered in lipstick, the bar area smelt very unpleasent and was full of empty glasses on the tables and floors - where lots of little children were running about. The only slight good thing about the hotel is that we had the cavery in one of the resturants - the food was really nice, we did not have any problems leaving our car and returned to find it still in one piece. We choose this hotel as we had booked a very last minuet deal and did not have much choice plus from the photo's and discription of the hotel on the website it appeared to look and sound a nice place to stay - I could not have been more wrong. I felt that this experience spoilt the start of our holiday and I would never return. I just wished I had know about this website sooner! Do not stay at this hotel - its the pits!!!

s All Been Said Already!

from clovaglen
Where can I start. This place is terrible. Booked the hotel over the internet for a 1 night stay before flying from Manchester Airport.
Spent first hour on arrival driving round and round their truly insecure car park before having to leave it almost on the main road beside all the cars with the smashed windows and missing radios.
Checked into the grimiest, dirtiest hotel room I have ever seen which had a bath that actually had stale water sitting round the edge of it.
The whole room smelt musty and damp. The corridoor carpets were sticky and filthy and staff not particularly pleasant. To escape the depression of the hotel spent the evening at the Trafford Centre in the vain hope that on our return we could park our car within half a mile of the hotel building. No chance. Ended up arguing with the security over safety of car and parking and eventually managed to persuade them to allow me to park on the patio right outside the restaurant entrance.
Better than on the main road. Do not stay here if it is not necessary, the place is truly horrible. A disgrace.

Top Local Tips for Manchester

Trafford Centre Shopping Probably the best indoor shopping centre in the country; plus eating there is a real treat - so much to choose fromand good quality. Easy to find; well signposted and free parking too.

Traffic Watch Manchester's rush hour traffic - the road network around south and west Manchester cannot cope with the volume. Keep your wits about you!

Good night out. Look carefully for good standard hotels

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Other names for Britannia Country House Hotel

  • britannia country manchester
  • britannia country house
  • britannia country hotel
  • Address: Palatine Road Didsbury - Manchester - England - M20 2WG - United Kingdom
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