Kings Arms Hotel

, Malmesbury, United Kingdom
Review this Hotel
Popular Travel Destinations

Kings Arms Hotel

, Malmesbury
2 star

Rooms: 11

29 High Street - Malmesbury - England - SN16 9AA - United Kingdom Hotel Website | | 01666 823383
12 Traveller

Reviews - Kings Arms Hotel

« 1 2 »
1/10
The night from hell!
Submitted by: Kellie in 02/07/10
  • Age Group: 3140
  • From: United Kingdom
  • Traveller type: Family Traveller
I stayed at this hotel a couple of years ago in a room above the kitchen which wreaked of gas - I mentioned it to the landlady and she dismissed me entirely, I wasn't happy. When I heard the place had new proprietors I decided I would give it another go - however I very much regretted my decision!

When I rang to book the hotel the lady that answered the phone, Kay, took 14 minutes to find her glasses and decipher the booking register. How I regret not following my gut instinct and putting the phone down! I had been concerned about dealing with someone so disorganised and was a little worried there may not be rooms when we arrived, however I decided to give them the benefit of the doubt as she said they had only just moved in. Kay told me she would give me two small double rooms as they didn't have any singles left at a cost of £50 per room. I offered my credit card as a guarantee and she took the details but said she couldn't do anything with them.

When my Grandmother and I arrived the gentleman that checked us in said he couldn't see out booking. Then have gave us only one room when we had booked two and we had to wait for the second. We were shown to two outside rooms (9 and 10) at the back of the hotel. The gentleman that took us carried my bag but not my 78 year old Grandmothers!! We were going out to meet family so we dropped off our bags and left, returning only at half past midnight.

When we returned we inspected the rooms and to ouir horror realised they were absolutely filthy. The carpets did not appear to have been hoovered in years and everything was thick with dust. The room my Grandmother had was the proud owner of a lamp with a lampshade held together with cellotape - surely a fire hazard! The lights worked intermittently which wasn't ideal. The grouting in the bathrooms was perished, black and dirty and in my bathroom there was a hair in the sink which I found very off putting. The bedding was reasonably clean though there were a couple of marks on the bedding on one of the beds, so I slept in the other, but the bases were yellow and dirty looking. I did not look at the mattress for fear of what I might see!

The toiletries in my bathroom had obviously been 'refilled/recycled' and the small talcum powder which was open was dirty on top - very off putting. All light switches were filthy dirty and I did not want to touch them. I slept in my socks as I didn't want to put my feet on the floor. In my 78 year old Grandmother's room the concrete at the bottom of the door had been broken away, leaving a good four inch gap which was more than adequate for rats and mice to wander in, given that were were outside at ground level she didn't sleep worrying about it. The piece de resistance for me in my room was when I closed the door I was greeted by a massive bunch of cobwebs with a load of dead spiders in, obviously not having been hoovered for a very long time - I have a phobia of spiders and this really made me not want to stay there - had we not arrived back so late we would've undoubtedly left and gone somewhere else. If this wasn't bad enough when I tried to go to sleep there was a very loud whirring noise (it sounded like a generator) which started up, switched off after fifteen minutes and then continued like this throughout the night. I hardly slept.

The next day I did not shower even though I felt dirty as I would've felt more dirty having been in the shower. I could not wait to get to my sisters so I could shower and feel clean.

I went to check out and was asked if I was not going to have any breakfast. I wasn't because apart from being a vegetarian I would rather have died than eaten in that filthy establishment.

Being a nice person I was going to pay the bill first before letting the proprietors know my feelings on the room because I didn't want them to think I was not going to pay. I was aware they had not long since moved in and wanted to give them the benefit of the doubt believing they did not know the state of the rooms. I was then advised that a twin room was £69 - I said I had agreed with Kay I would pay £50 per room. The gentleman taking the payment apologised and said he didn't know the rate agreed. At this point Kay appeared and he mentioned it to her, she denied having agreed this rate and said she'd only agreed that for the wedding party! If I had booked that hotel for my wedding I would've hung myself!!

At this point I was incensed and told them I would pay the £50 per room but I didn't think it was worth £5 per room as they were so filthy. Kay commented it wasn't her fault and that I should speak to the housekeeper!!!! I was absolutely gobsmacked. She never apologised, refused to take ownership of the problem, was extremely disinterested and said I should take it up with the housekeeper if I had an issue. I was stunned! The housekeeper was in the bar area so I went and spoke to her - she was also disinterested and just asked where the dead spiders were.

If they had apologised I could have been understanding but I can honestly say I have never ever received such bad service anywhere, stayed anywhere so dirty and had someone be so rude and unprofessional. If I treated my customers like that I would be out of a job.
9/10
Best value
Submitted by: Colin in 24/12/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Business Traveller
I have stayed at this hotel, off and on for a number of years. The staff are always friendly and helpful. The landlady and her partner are the most genuine people you could hope to meet. This hotel is the most homey place I stay in and whenever I am in this area I would not think of stopping anywhere else. The best value for money in this area.
1/10
Worst ever
Submitted by: sandra in 16/07/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
This hotel is a dump. It was noisy so we moved rooms to one off the car park which was still noisy and it smelled of damp. The bottle of water that was left was unsealed, the bathroom was not very clean - soap dish was dirty, floor hadnt been brushed, scrabbled eggs for breakfast was tasteless and was served by the owner who was very surly - not even a good morning so didn't bother with breakfast the next morning. I put the towels into the bath (I thought at £85/night for this dump I wanted clean towels the next day)but no they were refolded and put on the rail. We tried to cancel the room which was booked for the 2nd night as soon as we saw the room on the first night but were told we had to give 24 hours so 'no problem we could leave but still had to pay'. This hotel and owners really are the pits - disgraceful and will never step foot near the place again.
8/10
We thought it was GREAT for the price
Submitted by: Edward in 19/07/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
My wife and I stayed at the hotel/pub in the same month as the previous comment, and experienced no problems whatsoever. Whilst there was some noise from the busy bars over the weekend (which we expected) both nights we stayed the 'younger' elements bar was closed before midnight. We found the proprietors to be more than helpful and obliging, certainly not surly as stated in the previous review. Maybe people with this attitude would be better off staying at home?
10/10
Excellent
Submitted by: Sherrie in 09/09/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
The whole stay was fantastic!!!!!!!!!!!!!!! Thank you.
8/10
Friendly & Helpfull
Submitted by: rob in 16/08/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Not sure what the people that have made previous comments expect. My wife and I couldnt fault the pub/hotel for their facilities, their price, their friendliness or helpfullness. Its not the 'ritz' but there's a lot of overpriced hotels in this area. The hotel's room with its own bathroom (which I believe they all are) was spotlessly clean and tidy. Friendly and efficient staff served in the bars and restaurant. The cellar is obviously well looked after, and our meals were great using obviously fresh not frozen dishes. What more could anyone ask for? You get a hotel at a typical b & b price. Only problem my wife and I found was its so busy you have to get into the car park early to ensure a place. Then there's the town car park less than 5 mins walk away.
8/10
Friendly & Helpfull
Submitted by: rob in 16/08/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Not sure what the people that have made previous comments expect. My wife and I couldnt fault the pub/hotel for their facilities, their price, their friendliness or helpfullness. Its not the 'ritz' but there's a lot of overpriced hotels in this area. The hotel's room with its own bathroom (which I believe they all are) was spotlessly clean and tidy. Friendly and efficient staff served in the bars and restaurant. The cellar is obviously well looked after, and our meals were great using obviously fresh not frozen dishes. What more could anyone ask for? You get a hotel at a typical b & b price. Only problem my wife and I found was its so busy you have to get into the car park early to ensure a place. Then there's the town car park less than 5 mins walk away.
1/10
Avoid at all costs
Submitted by: Disgusted from Hull in 03/04/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
If you want a rude landlady ( I use the word lady reluctantly), a smell of smoke, a shower that does not work and a breakfast time which is not communicated to you, then this is right up your street!
If not, which I guess is the case, I would advise taking a tent and sleeping in a field. It would be much better.
9/10
Really friendly and helpfull
Submitted by: Keith in 27/01/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Regardless of other comments we found the staff and management of the Hotel to be efficient, friendly and more than helpfull. There's no pretentiousness. Rooms are excellent compared to a lot higher priced local establishments. Restaurant is great with choice of wines to match. Couldn't of asked for more considering the cost
1/10
Terrible!
Submitted by: Kevin in 13/12/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Non smoking rooms smell of smoke, no information packs within the room, charge for breakfast when you don't have one, lady who runs the reception is rude unhelpful and very unprofessional.
 
(hotels)loading
Travel Library Traveller Rating?
4.9/10

See All 12 reviews

Review this Hotel
(hotels)loading