Chilston Park Country House Hotel

, Maidstone, United Kingdom
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Chilston Park Country House Hotel

, Maidstone
4 star

Rooms: 53

Boughton Road - Maidstone - England - ME17 2BE - United Kingdom | 44 01622859803
211 Traveller

Reviews - Chilston Park Country House Hotel

Insulted by rude evening bar staff
Submitted by: declan in 14/02/11
  • Age Group: 1825
  • From: United Kingdom
  • Traveller type: Young Couple
We visited Chilston Park Hotel on the 13/02/11 for a family wedding.
Lovely food and venue but the experience was let down by awful evening bar staff.

They were rude, abrupt, insulting and certainly didn't serve you with a smile. Part of the evenings entertainment was an Irish dancing display, to which members of the bar staff branded us "Pikeys," on more than one occasion. Several formal complaints were made on the evening as so many of the guests were insulted and disappointed that we were let down on such an important day. There were also many money 'mistakes' made by bar staff and on occasions we had to call the manager and follow staff simply to chase up our change from the round.
On top of all this there was no apology or compensation whatsoever, made by those responsible or even management !!! Hopefully after the many formal complaints have been processed, the issue will be dealt with accordingly.

Breakfast was much better and rooms very nice.

Historical Traveller Reviews of Chilston Park Country House Hotel

Antiques roadshow

from Crispybacon
Following a disapointing visit in December 06 when we had a tiny dark room, the manager offered us another visit. This time we had a huge corner room in the 'old house' with a large 4 poster bed which was very comfortable, super views over the grounds and lots of antique furniture - fabulous! The bathroom was modern with an excellent shower but no bath. The flat screen tv had a good picture & plenty of channels. We thought the food was very, very good with plentyful portions - so perhaps the hotel has taken note of some earlier comments. Booking dinner in advance really is necessary to allow the kitchen to maintain such high standards. The breakfast was also not to be missed & we found the service from every member of staff was excellent. Remember that this hotel dates from 1750 ish & has lots of real antiques in it, so a few cracks are part of the charm.

New Year at Chilston

from thewifeandI
We spent 3 nights here over New Year with another couple, staying in superior rooms. Our room Carousel overlooked the lake and was very pleasant with a 4 poster bed. Nice modern bathroom with a shower at the end of the bath. An extractor should have been standard though. Wardrobe was small and the room dimly lit. Even the bedside lamp was not particularly bright to read a newspaper by. Good flat screen TV which included Skysports. Overall I would give the room 7/10. Our friend’s room which had an oriental theme had no view but was significantly larger and had a separate bath and shower cubicle. Motorway noise could not be heard in the hotel.

I cannot fault the obliging staff for their courtesy although one lad’s demeanour was one who appeared to have just got out of bed. The public rooms and restaurant at the end were quite enchanting, again dimly lit which helped to disguise the fact that they could have done with a fresh lick of paint. The ceiling in the green room was peeling in places.

The food was of the style loved by restaurant critics and gullible Londoners but a main course the size of a Farley’s rusk made one tuck into the bread rolls. The 2 nights either side of New Year the food was tasty but I do like to see a few vegetables and I believe so do the majority of the public if they are honest about it. The food on the Gala night was a let down with a tough piece of venison the size of a cotton reel. Drinks expensive but I would recommend the Spanish Badajoz wine No. 50 at only £19 a bottle.The night itself was filled with a few rough diamonds who would not have looked out of place in a Guy Ritchie movie. My advice to the management would be to make New Year for resident’s only over 2 nights to discourage the riff raff.

Nice location, as for the hotel.....

from MI2UK
Lovely grounds to walk around and sit in though you do get lots of car background noise. And you will wake in the morning to the alarm sound of many ducks outside your window (if you are facing the front of the hotel)

As for the hotel... The rooms don't have numbers on them - they are all called by name. We were (unfortunate) enough to stay in "Pickwick". I couldn't recommend that room!

After carrying bags up stairs on the outside of the building, you duck to go through a small door and then get to your room... *Very* small room, and you could only stand in a small part of it - the rest of it the ceiling sloped (like a loft conversion of a small loft/attic) so you had to crouch to get to one side of the bed. The bathroom was even worse.

The room furniture / bathroom had seen better days. Breakfast was very slow to arrive in the dining room. TV only had about 2 channels - the others were so snowy you couldn't watch - certainly not the "satellite television" advertised.

I have stayed at far far far better hotels for what the Chilston charges per night.

Definitely wouldn't recommend this to anyone.

Lovley location....

from Mrs.B.Jones
This hotel is in a beautiful setting with lovely grounds ( there's a giant chess set on the front lawn) There are mixture of rooms, some modern in the new part, some very old and grand in the actual house and some in the stables. We had the Regency in the main house, a stunning room with views over the gardens. The room was huge with it's own dining table ! there was fruit and water complimentary.
Unfortunately the matteress was extrememly uncomfortable, in my opinion should have been replaced sometime ago.

The food is lovley and the breakfast just how it should be, a wide choice and delivered to your table, not a buffet.

Not a 4* start hotel

from A8nnc
Went to a wedding at hotel on 27/8 but decided to stay night before due to the hotel not being able to confirm room would be avail for our arrival (after 2 hour journey) so we could change etc. We arrived at 7.30 on the Sat night and had booked a meal in restaurant. Our room was the Adam - outside and I did let them know it was our wedding anniversary so a complimentary half bottle of champers was in room, so nice touch, but the room was very dark and smelt very old and musty...yes I know it was old but hey air fresheners do work. We had a double four poster bed, the smallest bed I have ever seen, the wardrobe didnt close with the hangers inside and the room was quite small, especially to spend 2 nights in it. The sheets did smell of smoke, even though we requested a non smoking room. We ate in the restaurant in the evening, no atmosphere at all, and one waiter rushing around all night, no bill at end, just told it was added to our room! Lacked atmosphere really and seems all the hotel is good for is weddings.

The website makes the hotel look fantastic and the grounds really are, but not sure that I would ever stay here again, as our reduced room rate as part of wedding was still quite pricey at 130pds for a 3 start hotel ....never a 4 star. Breakfast is stingy lots of people complained. Some of the guests had to stay at a hotel further our and they only paid 50pds, and I bet they had a great breakfast!

Nice country get away break

from scruffty
Stayed here for a night for my partners Birthday. We booked late and got a good deal on the Internet. We stayed in the Biblotheque which was a large room with library styling. The bathroom was large with good quality toiletries, although there was only one of each. The room featured a LCD TV, it was warm and the bed was comfortable.
The only problem we had was that there wasn't enough room for us in the Restaurant - I'm sure two people wouldn't have made that much of a difference, but hey.
The staff we reasonably helpful, but we did experience mood swings with one particular member of the bar team. We did get an extension on the room check out by 1 hour which was good too.
Drinks and food are obviously pricey - we paid £4 for a pint of beer!
There is a pub up the road where we ate, and it was alright, but took the shine off of the stay as we really didn't want to go anywhere else. Wouldn't stay here again for that reason really.

Wedding reception at Chilston

from A TripAdvisor Member
My husband and i had our wedding breakfast and reception here in January. I am from Kent and my Husband is American. Everything was superb. We were completely looked after and the whole evening was seamless. Everyone at Chilston worked hard to ensure that nothing was wrong.
The guests were able to really enjoy themselves, and had the most wonderful time. The house was beautiful in winter, with fires and candles. It was magical. We have no complaints whatsoever. It was headache free, joyful and beautiful.

I loved every minute of my stay.

from A TripAdvisor Member
I couldn't believe it when my boyfriend had booked us a night away in a country house hotel, due to the fact that we live in the centre of London.
When we arrived the surroundings were fantastic, I was lost for words.

We arrived at reception where Louise at the front desk greeted us and welcomed us to Chilston Park. She made us feel extremely welcome and explained the hotels layout. As we had not booked for dinner she found us a table even though it was such late notice at a time which was perfect to us.

We were shown up to our room, which was a four poster room even though we had only booked a standard double, later I found out that we had been complimentary upgraded.

There was a wedding taking place when we went down to the bar, the atmosphere was great everybody enjoying themselves, either with the wedding party or there to have afternoon tea, which we did have, i suggest you do not eat anything before you have one because it is very big and filling but so delicious.

Dinner was fantastic, I can not pick one member of staff who attended to our needs because they were all great.

We were made to feel like a member of Chilston parks family, everyone was great and all our needs and expectations were met if exceeded. We will definitely be attending again.
What more can you ask for 5* service, food and quality of everything.

A wedding to die for!!!

from T_Carter067
ABSOLUTELY how I would describe our wedding day. We checked in with our immediate family (18 of us including 7 children) on Sat 22/10/05 the day before our wedding. The rooms were far beyond anyones expectations. Karina our wedding co-ordinator and June the function manager took care of every little detail. On the day of the wedding 23/10/05 June arranged everything, checked every change in the contract with both me and my husband and had been fully briefed by Karina! Our chosen meal of homemade soup, roast beef with all the trimmings and bread & butter pudding was superb and the kids half portions were very generous. Plenty of staff serving and so the meal was hot (50 seated). We had the ceremony in the Orangery and our meal in the Fitzhammond Room. Use of the Orangery and two other rooms for the evening and a well manned bar. Drinks were a bit pricey though. The buffet was out of this world and included lots of hot food. Complimentary champagne and fruit were waiting in the Tudor Suite for us on the wedding night. The only downside is that June is a one woman army. If she is not standing over the Operations Team then things don't tend to get done. She is an asset to the hotel and one of the main reasons we chose this venue. Although the setting is spectacluar. Karina is also someone they should keep hold of as our original co-ordinator left and was replaced by no less than 7 other co-ordinators working on our contract. I feel sorry for the couple whose wedding here earlier in the year was disappointing. I'm sure this is due the the lack of a good co-ordinator. It was a mess and we were close to cancelling the whole thing. But Karina took up the challenge and made the whole process a joy. Thanks for a really & truly troublefree and unforgettable day. Check your bill when checking out though as lots of guests had extras charged to their room that they didn't have.

Not for weddings....

from conorsrockers
We had our wedding here earlier this year expecting something really special from a 4* star hotel. In our opinion it is NOT 4*, is horribly overpriced and they did not keep to their contract and dealt with it very badly. Beware of ending up in one of the outside bedrooms which are TINY. However, on a positive note, food was not bad and receptionists could not have been more helpful. The actual ceremony was lovely and the ceremony room was set out well. If you are seriously thinking about getting married here you need a will of iron and plenty of time to chase everyone up on a daily basis. Do not leave anything to chance and assume that the wedding co-ordinator wil co-ordinate. It won't happen. You have been warned!

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Other names for Chilston Park Country House Hotel

  • hotel chilston park
  • chilston park maidstone
  • chilston park hotel
  • Address: Boughton Road - Maidstone - England - ME17 2BE - United Kingdom
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