Historical Traveller Reviews of Stanwell House Hotel
Extortionate and Disappointing
We stayed here last autumn because it looked beautiful (easily the best in the area) but left disappointed and had to complain about how overly hot the room was - we just couldn't sleep at all.
We decided to give them another go and book one of the suites this time, but the price had risen to £165...we fancied spoiling ourselves so did it anyway. However, the "suite" was a small room where you could hardly walk around the bed, it was boiling hot, dark and oppressive and the windows rattled in their frames. And the corridor outside smelt of deep fat fryers.
Given our experience last time - and the newer, steeper, unjustified price - we had to check out immediately. The lady on reception was most helpful.
This hotel seems to just be capitalising on its reputation - it does look gorgous, but Molton Brown miniatures can't justify this price.
We moved up the high street and stayed at Wistaria - beautiful, spacious rooms for £100.
What a great surprise!
Stayed here for the second time and was pleasantly surprised to see it was under new ownership.The staff were superb,bedrooms much improved and the food really excellent.I would recommend it to anybody looking for a very high quality 3 star Hotel.
Ps loved the atmosphere at the Bar and the gardens at the rear
Fantastic ! Look forward to returning !
We have just retuned from a romantic weekend away at Stanwell House. On checking in we had found out that the hotel had just changed ownership on the 1st of May, to a young profossional couple. We were shown to our room which was lovely and clean. We had booked the Dinner,Bed & Breakfast option, At around 8pm we walked down to have a drink in the bar before dinner,all the staff were very friendly. We then went through to dinner, the food was fantasic and what a great choice, again we recieved friendly,efficient service. After dinner we had coffee on the terrace as it was such a nice evening,followed by a walk round the gardens. On our return we were met by a gentlemen who asked us if we were enjoying our stay ? This was in fact one of the new owners, he then intrduced us to his partner. What a lovely couple and very professonal, through out our stay we had very attentive service and fabulous food. We had a wonderful few days at Stanwells, and look forward to returning soon. We would like to wish Robert & Victoria (the new owners) good luck in their new venture. Well worth a visit.
Not perfect but we liked it!
There were so many mixed reviews of this hotel that we didn't know what to expect. We went with friends who booked a suite (room 26) and we had a standard double (room 39). Our room was large with a double aspect which made it bright and airy. There was a chair by the picture window which overlooked the gardens with the sea beyond. The decor wasn't to my taste but it was very clean and the bed was very comfortable. Unfortunately the bath didn't have a shower screen or curtain but for 2 nights this wasn't a problem. The partition wall between room 38 and our room was very thin and this was something I would mark it down on.
Our friends suite was very nice, with a nice big bathroom & walk-in shower. They had an outside terrace with table and chairs and it was very comfortable.
The staff at this hotel couldn't be more helpful or friendly and the general feel was cosy and homely. The gardens are also beautiful and the lounge seating area is lovely. The breakfast was excellent with a very wide choice.
Yes, the place could do with a lick of paint, and if I wanted to pick fault there are a few. But the quirkiness, all the little artifacts around the place and the many twisting corridors are what gives it character. I would definately stay there again
Never to return to again!!!!!!
My wife and I decided on the Stanwell House Hotel as on their website it was advertised as a "boutique hotel" and it sounded and looked charming but what a disappointment....
For £170 a night b&b we expected a lot more of the wow factor.
The room was clean but certainly not a suite. There were numerous things about the "suite" that needed updating. The t.v. was older than me (I'm 35), the shower didn't work properly, the windows looked like they were about to fall out and the paint was peeling.
We booked into the restaurant as the menu looked fab but it was a total disappointment. The wine we ordered had sold out, as had one of the starters. My wife ordered lamb which came out raw and not rare (although we weren't asked how we wanted it cooked) and she did not touch it, but the restaurant staff showed no interest in why. They then thought they were doing us a favour by giving us a discount and became offhand when we refused to pay for the lamb. We then waited nearly half hour for coffees.
Some of the staff we more than friendly but this hotel and restaurant seems to lack any management.
Would we go again? No!!!!!!!!!
Avoid this place
Booked a four night stay here in February but left after one night. B&B rate for a "suite" was £170 per night and the room was appalling. In no way was it a "suite". The room was small, had peeling paint, damp patches on ceiling, stained carpet, mould around the windows, an out of date bathroom and a TV from the 1970s. This hotel tries to paint itself as characterful place, but in fact it is just run down and in bad need of updating. If I had paid half this price I would have been annoyed. I knew as soon as we walked into the reception area as all the corriders have peeling paint and scarred walls too. The whole place smells musty. The excuse for the high rate when we complained was that the restaurant was nice and the cuisine very special (not much good on a B&B rate!). They seem to think that if you stick a couple of free Molton Brown products in the bathroom you are entitled to charge an extortionate B&B rate and call yourself a boutique hotel. Avoid this place at all costs. We moved to a hotel down the road for half the price and it was infinitely nicer. The hotel also wrote us a very unsatisfactory so-called apology letter after we had left. The only positive thing to say is that the lady who checked us in and out was lovely.
I liked it!
I was in two minds about this place based on the reviews on this site, however I really liked Stanwell House, especially its interior. All staff were pleasant without being overly fussy. We stayed in a standard room (no. 38 based on a recommendation on this site) and it was perfectly fine. Not a horrible floral bedsheet or wallpaper anywhere in site! The room was clean and the sheets crisp and fresh. We had the Valentine's dinner, which, although was probably more expensive than other places in town, was certainly very nice. The only criticism I would have is to perhaps give the exterior of the building a bit of a spruce as it doesn't reflect the service or decor inside. Only being allowed one paper on a sunday morning is also a bit disappointing! Oh yes, the lack of car parking is annoying but I guess there isn't much they can do about that. All in all, I'd recommend it and would stay there again.
A relaxing Place with the attitude of nothing is too much trouble
First of all, I must say that the last few postings are certainly not what I encounted when I have stayed at this hotel. I have now stayed 3-4 times at this hotel, held a Civil Partnership here and had 30 of my friends and family stay here too. I must say that I have always come away feeling that I have had a relaxing, very comfortable stay. Each room in this hotel is different, some of the Double Rooms (especially room 38 & 39) are excellant value for money and cosy, I think what people are used too in other hotels is not what they get here. There has been alot of thought and love gone into making this hotel relaxing and homely. The staff here are what makes this place different from the rest. If there is something that you are not happy about, they are more than happy to make things better for you stay. The Food here is amazing, the standard is very high and alot of thought has gone into the menu, the selection of wines is great. So if it is a relaxing break that you are after, this is the place for you, the location has to be one of the best for this area, lymington is such a lovel town and also just down the road from the New Forest
Very poor cottage and rooms
We booked the cottage within Stanwell house for 2 nights. On arrival we were not impressed. there were bin bags outside the entrance door and it smelt damp and uninviting with shabby furniture. We complained and were given a suite and another room. Thought the rooms were more shabby than chic and needed a good clean and some maintenance badly needed particularly to curtain needed re stitching. Very very disappointing.
Shoddy and Badly Managed
My partner and I booked into this hotel for one night on a lastminute booking over the bank holiday weekend. We were checked ino a suite, room 26 (where apparently according to the owner Rick Stein has stayed). It was small, dark and badly decorated in violet and beige peeling and bubbling wallpaper. They call it a suite because you get two chairs and a black and white push button 12" tv from the 60's which we didnt even try to watch in a room separated by the bathroom about 8 ft by 4 ft. The only saving grace was the bathroom and the relpica rolltop bath. By saving grace we mean clean. Anyway, having decided on an early night we soon reaslised we were situated directly above the bar area. Maybe it was becasue it was a bank holiday or maybe it was just poor soundproofing but there was no way we could stay there, it was just too loud. You could hear anyones conversation. £170 per night was way over priced for the suite in any event. We moved to the new annex, room 6. £110 per night. Still overpriced but at least quiet. Room uneventful and clinical. Breakfast was a shambles/non event. A 45 minute wait for the wrong order to accompany cold dry bacon and the 4th round of cold toast just wasnt worth it. Coffee burnt too. We left before being served. Just couldnt wait anylonger. When we complained about the service and asked for the breakfast to be deducted from the room bill we were told by the very nice but very inexeperienced manageress that she had already done us a favour by charging us the £110 for the downgraded quiet room. That was is fact the rack rate for the room so where the favour was we have no idea. We were further informed that as a result of having to changed rooms she was forced to spend an extra £15 on staff wages to makes up the bed in our old room for incoming guests. Why that was necessary or relevant again we dont know. Was she expecting us to be grateful? Eventually having forced the owner of the hotel to attend (As it turns out the Manageresses Mother) we got the breakfast knocked off the price so ended up spending £90 for the room. Bear in mind the savoy in the strand is only £200 a night for a standard. The owner tried to palm us off with excuses such as only having one chef and that they were a family run small establishment that had very famous guests and that they should accordingly be fgirgiven small errors of housekeeping. Apparently the locals dont mind mistakes!!! Dont bother staying here. By all means have a meal, the evening menu was pricy but nice. When you have finished you really must leave!!
Top Local Tips for Lymington
If it is wet and you are a shop a holic, consider driving to West Quay in Southampton. Big John Lewis and M&S and all usuall mall shops under cover
worth a visit
Parking in Lymington is very difficult. Restricted, and the car parks give you a maximum of one day, so the car needs to be moved by 8am the next morning. Worth it once you are there, because Lymington and its surroundings are very attractive