Thistle Selfridge Hotel

, London, United Kingdom
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Thistle Selfridge Hotel

, London
4 star

Rooms: 294

Orchard Street - London - England - W1H 6JS - United Kingdom Hotel Website | | 0870 333 9117
159 Traveller

Reviews - Thistle Selfridge Hotel

I enjoyed my stay in this hotel
Submitted by: jahan in 11/12/06
  • Age Group: 5160
  • From: Pakistan
  • Traveller type: Business Traveller
I stayed in & is very happy with the services, when ever i go to London This hotel will be my priority.It is one of the cleanest,prompt sevices,cooporative staff hotel.
Not even worthy of two stars
Submitted by: Graeme in 06/03/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Dirty small room, sheets weren't changed, rude staff and appalling breakfast service. DO NOT STAY HERE.
Don't risk it...
Submitted by: Kirsty in 24/10/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
We stayed there at the end of Aug. 2005. We paid extra for an 'executive' room. That was the first joke. The second is: this hotel is possibly 2 -star because of location - and that's all. It was hot, noisy, worn out and sad. I cannot fathom why it has received some decent reviews. Possibly they employ someone to feed good reviews to every site possible. Please listen to an non-employee DON'T GO THERE!
Unbearable conditions.
Submitted by: N. Oliver in 26/06/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
This hotel is supposed to have a 4 star rating. It has no air conditioning and when we stayed there on only a warm evening the room was 90 degrees F and was totally unbearable. On making a complaint we were given no help. This hotel receives complaints daily about this matter we were informed by the duty manager but Thistle hotels do not want to know and there is nothing they can do about it. Avoid at all costs!
Dont stay here
Submitted by: Carla in 23/06/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Dirty, old and it smells bad.

Historical Traveller Reviews of Thistle Selfridge Hotel

A sad, sad, hotel living on its name only

from A TripAdvisor Member
The impression when you arrive (doormen, frock coats etc) is that you are about to stay somewhere special - until you go up to your room. At the end of endless dark, shabby corridors, your room will be the smallest space you have have slept in - apart from a tent. And they empty the trash cans at 5.30am each morning, so you won't need an alarm call.

A Lovely Central London Hotel.

from A TripAdvisor Member
We booked to stay at the Thistle Selfridge for a long weekend of sight-seeing. Upon arrival we were impressed with the grandeur of the lobby, complete with concierge in a top hat and tails. Check in was fast, there are three lifts up to the rooms, our room on the 7th floor was not huge, but very clean and nicely presented. Our room had tea/coffee facilities, trouser press, 2 hairdriers, tv and clothes line in the bathroom. The hotel is situated behind the Selfridges store on Oxford Street, and so was not noisy, depite leaving our window open all night. The nearest tube station was 100metres away, and we used the tube to get to all of the main tourist attractions. We booked for a full english breakfast, it was a buffet style cooked breakfast but everything was hot. There are also numerous breakfast options such as cereal, meats, cheeses, fruit, yoghurt, juice etc and the waitress provides tea coffee and toast. All in all we thoroughly enjoyed our stay and would recommend it to anyone who wants a central base whilst visiting London. The hotel itself was in our opinion good value for money, dont be put off by the high priced room rate, we stayed for £96.00 per room per night, and it was worth every penny.

Great stay!

from A TripAdvisor Member
I stayed at the Selfridge Hotel from Sept 23rd to 26st and was not disappointed. I booked the room through and got a 64% discount, thereby paying £96 for each night incl. tax. (I had a double room since it cost the same as a single.) Even though I arrived around 11 o'clock in the morning (check-in usually starts 2 p.m), there was no problem to check in. The room was ready and I was placed in the far end of a corridor on the Business Floor, where it was quiet and clean, and I got a free newspaper each day. I didn't eat breakfast at the hotel but one night I ordered a baguette and mineral water from the room service, which arrived in 15 minutes and was just the way I wanted it. I was very satisfied with my stay and would recommend the hotel to everyone.

A bed for the night

from A TripAdvisor Member
London hotels are really busy this week and when I wasn't able to get a room at my usual business stopover I was booked into the Thistle Selfridge. Usually I steer clear of the Thistle Chain but thought this would be an opportunity to try somewhere new.

After a long night at the office (I eventually left at 4am) I arrived at the hotel looking forward to the prospect of a few hours sleep before returning to work. I was greeted by the hotel receptionist who asked me to wait a moment. Ten minutes later the duty manager came to tell me that the hotel was fully booked, and that ,even though I had a reservation which was guaranteed for late arrival, I wouldn't be able to stay there. To give him his dues, the manager then phoned a number of other hotel chains in London to find out they were also fully booked and there would be nowhere for me to stay other than the Thistle Hendon (a 30 minute cab ride away). I decided to try and phoned the Savoy who had a suite for £400 but it seemed that the Thistle didn't value my custom enough to pay for me to stay there!

I have just returned to my office and it's now five thirty am and I have decided to vent my spleen in a rather public way. I am frankly disgusted with the over booking policy of many hotels. As a lone female traveller you would hope that the hotel would prioritise, or at least ensure that rooms when guaranteed for late arrival would be kept for the intended guest.

Please, I implore you, stay away from this hotel if you value customer service and the "luxury" of actually getting to sleep in a bed that you have booked for the night. Even the cab driver (which they did admittedly pay for) who took me back to my office said that he doubted that that hotel had ever been full in it's life - such is it's shoddy reputation.

I leave it for you to decide for yourself whether to risk the Thistle Selfridge.

Shabby Shabby Shabby

from A TripAdvisor Member
I booked this hotel for the 1st nights stay of my honeymoon with my new wife. Fortuneatley we only stayed one night. We used this hotel as a stop over, never the less I had tried to ensure it would be a romantic hotel. I was severley mistaken.

We arrived at the very grand looking driveway where the doorman opens the door of your taxi and you feel very priveledged, Onto the foyer and reception which is a little dated, some would call distinguished but it was a little rough round the edges.

So we go to our room, alarm bells strated to ring, the corridors were very shabby and dark, upon entering the room, our wedded bliss took a very rapid turn for the worse, I kid you not, 1980's style peeling wallpaper that was actually stained. Tiny stuffy room, dirty windows, THREADBARE carpets! I made an immediate return to the reception who offreed me a twin bedded suite (remember this was the 1st night of my honeymoon) the only other room was just a different version of the one I had, but it was marginally better.

The location of this hotel can't be faulted, but every aspect of the important parts of the hotel were dated shabby and a touch grubby.

I wouldn't stay here again for free! Thank goodness for the Romantik Panhotel in Bruges, it saved the atmosphere of my honeymmon and restored our faith in web site descriptions.

Top Marks

from barbiem
I looked at this site AFTER making a reservation for three nights at the Selfridge Hotel. I must admit being full of aprehension after reading some of the comments that had been left but I was pleasantly suprised. My husband and I had booked an executive double room and this may be where the difference lies. Our room was spacious and well furnished. The staff were very helpful and very attentive despite being rushed off their feet especially at breakfast. I did hear a few moans on Sunday morning at breakfast when the bacon ran out and it took a few minutes to replace but hey give the staff a break they were working flat out. We would definately stay there again and yes it is full of dark wood and brass fittings but that adds character and certainly makes a change from some of the repetitive rooms in many of the new hotels.
We booked through highlife breaks on the internet who seem to be linked to the Thistle chain so this might be the best option, if there are different grades of room they probably can get the best!!

Well located, but needed to be renewed

from Traus58
The Selfridges is a hotel with an excelent situation, next Oxford Street.
We booked a triple room for me, my wife and our 11 y.o. child, b&b, from August 17th to 21th at 96 pounds night.
The room was reasonable in size for London standards, but it needed a full renovation of its furniture, lights and windows. Also there was not air conditioned in the room. However the bathroom was OK.
The english breakfast was also awful, in an dirty overcrowded restaurant.
So, it is an affordable hotel in central location, but that needs an urgent renovation, which probably will imply that their rates will increase.

really bad

from KarenandPhil
The concierge at the front in his uniform was as fancy as it got. The room was tiny, clean but in desperate need of repair. there were stains on all the furniture and cracked tiles on the bathroom floor neither of which inspires me im afraid. The worst thing about the room was the hideous brown coloured blanket we were expected to sleep under - gross beyond belief - about 30 years old and showing it!!!! Service was poor, a request for a porter took 3 phone calls and two hours, duty managers were rude. Breakfast was covered in grease and the breakfast room was ugly. The bar is totally out of place and it was hard to get a drink as none of the staff had good english - something you do actually espect when in England! I would never go back - knocking it down would not be good enough for it.

Four stars hotel-who turned in to two stars!

from A TripAdvisor Member
Me and my boyfriend stayed here for 4 nights,last weekend. We got a good discount for the room,but it was still expensive,and we thought a 4star hotell would provide classy,clean and good standard-rooms. But no. First of all,the size of the room was very tiny. It was dirty,no air condition,they didn`t clean our room if we didn`t tell them to(!!!),the roof had water leeks,and looked awful.No style in the breakfastroom/restaurants,with prices who didn`t match the meal at all-to expensive!What are they up to???They need to be freshened up!

Avoid depression . . . go somewhere else

from A TripAdvisor Member
I live in London, but was invited to attend a lunch here recently. It was without doubt the worst catered meal I have had in London in my adult life (and I go to many receptions, restaurants etc). If the word 'carvery' doesn't make your heart sink before you get here, it will after. And that's without even mentioning the appalling decor . . .

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Other names for Thistle Selfridge Hotel

  • thistle selfridge london
  • thistle selfridge hotel london
  • selfridge hotel london
  • selfridge hotel
  • Address: Orchard Street - London - England - W1H 6JS - United Kingdom
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