The location of this hotel is great with Leicester Square to the right and Picadilly to the left - literally! The room we had was a good size for a city hotel but needed updating. The bath suit was dusky pink with fern green tiles and there was a constant dripping noise though it wasn't coming from the taps. The reception staff were a bit surly but the breakfast staff were really cheerful and happy to be of service. Stay here for the location but don't be fooled into thinking there will be any luxury because of the rating.