Thistle Marble Arch Hotel

, London, United Kingdom
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Thistle Marble Arch Hotel

, London
4 star

Rooms: 692

Bryanston Street - London - England - W1A 4UR - United Kingdom Hotel Website | | 0870 333 9116
1046 Traveller

Reviews - Thistle Marble Arch Hotel

8/10
Great!
Submitted by: B in 19/11/06
  • Age Group: 31 - 40
  • From: Norway
  • Traveller type: Adventurer
I recommand this hotel to other people!! Close to shopping and Oxford street!!!
1/10
Never Ever Go For Upgrade
Submitted by: HM in 01/05/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Adventurer
I was told it was going to be very nice if I went for the 55 pounds a night upgrade. I was led on to believe that it would be as nice as the Regency Club Floor of Hyatt by this person who was a very smooth-talking staff behind the reception desk.

None of the things she had promised happened, and it added extra stress because of this feeling of not getting what I was promised.

If you assume it's a cheap, two-star hotel, it is a pretty good hotel.

Many core staff (I am not talking about the cleaning people. They were actually very decent and friendly) did not seem to understand English, or pretended they did not understand English when there was a problem.

1/10
Theft/No customer Service
Submitted by: Paul in 28/11/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
This is a deceptive hotel that is rated four stars that should be a two. The customer service was appaling given that my room was broken into and my laptop stolen . There was no contact from the GM or guest services . The attitude of the personel was that this happens all the time which is why I should have travel insurance. Forget leaving anything that cannot fit in your safe at the fron desk they will not take it. I also found out that other rooms where broken into. Will not stay here again as the furnishings are falling apart and there is no service for the customer.
10/10
Wonderful hotel
Submitted by: Mr & Mrs Bowers in 06/10/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Our family, two adults, two children aged 12 & 14, stayed at this hotel september 23rd for 3nights and enjoyed it thoroughly. The breakfast was superb as was the quad room that we had been allocated, room 645. We were two minutes walk from Marble Arch Tube and Marble Arch itself. The staff we found very polite and helpful. We were in London to see the sites and were minutes away from all of the main tourist attractions. We paid £90 per night for the quad room, 2 adults and two singles. The room was lovely and was a treat to see for my 40th birthday surprise. The room was cleaned every day and there were two tvs, bathroom with surrond sound from tv or radio, hairdryer, iron & ironing board, all the cosmetics, fridge, kettle with tea, coffee, hot chocolate etc. Would love to return for another long weekend. Fabulous.
1/10
Poor service and attitude from desk personell
Submitted by: Juantia in 06/08/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
I stayed at this location in June of 2005 for almost 2 weeks. I found it no where near the quality of a 4 star hotel. The staff was deceptive and downright rude when questioned about what was included in the "specials". I spent much more than I should have for services like Internet. They provided only minimal information (apparently unless you wanted something they sold or got a cut of). When I complained about the charges they adjusted my bill - slightly - but after doing my expense report I see they made up for it elsewhere anyway. I had to leave for 3 nights to travel elsewhere and when I returned (for one night) the room they "saved" for me must of been their favorite room for "problem customers" it was in very poor condition. The Remote control didn't work, 1/2 of the lights in the room didn't work the chairs had stains on them and the arms were threadbare. After spending more than $3000.00 dollars at this hotel I would of expected more. I can't comment on other Thistle hotels but the marble arch is one I clearly would never stay at again let alone recommend. The only helpful person was the baggage guy.
Oh and the $30.00 hamburger I order via room service was not even as good as a McDonalds. Breakfast seemed to be the only meal they knew how to cook.
3/10
Leisure trip
Submitted by: Felipe Morenes in 20/06/05
  • Age Group:
  • From: Spain
  • Traveller type: Family Traveller
Me, my daughther and my wife had very pleasant stay at the Thistle Marbel Arch Hotel. We went London because we love this city and because we wanted to show it to our daughter. We enjoyed much our stay and your hospitality in your Hotel contributed much to the sucess of our journey. We trust to travel again as soon we can. Best regards. Yours sincerely, Felipe & Rosario, Marquis & Marquise de Villarreal y de Burriel (Spain).
8/10
great location
Submitted by: Mary Grant in 20/06/05
  • Age Group:
  • From: United States
  • Traveller type:
The Hotel was in a great location. On our check in, it took over an hour, not sure why. Escalator was not working for the six days we were there. Service was very good and the restaurant good. However I'm Scotish, so it is really coming back home for me. What really disappointed me was there was no English speaking employees there what so ever. Everybody was foreign. It was also the same in most of the stores except Marks and Spencers.
9/10
No complaints
Submitted by: Barry Thal in 04/05/05
  • Age Group: 51 - 60
  • From: South Africa
  • Traveller type: Business Traveller
The check in procedure was efficient, and very pleasant. My stay was an enjoyable one. I have no complaints at all, and would stay at the Thistle again when I return to the UK.

Historical Traveller Reviews of Thistle Marble Arch Hotel

Good Choice

from Familytraveller31
My family of five stayed here for six nights in July of 2004, moved here by the Thistle management after a disasterous experience at their sister hotel, the Hyde Park (don't stay there). We had two comfortable, modern, connecting (a rarity for London), airconditioned (also can be hard to get) rooms for a decent price in an enormously expensive city. The location at Marble Arch is hard to beat. I found the staff to be inattentive, but quality service can be hard to find in big hotels like this. The breakfast was good, but we didn't try any of the other restaurants. Essentially, we got what we needed, a comfortable, modern London hotel in a great location. I recommend it, but don't rave over it.

Robbed on the phone calls!!

from A TripAdvisor Member
I have stayed at this hotel twice so far this year. I thought it was a nice place. My most recent visit last week left me with a less than favourable impression.

First of all, they botched up my date of departure. Strange since I prebooked and prepaid with a travel service. They kept trying to turn my fully paid for 7 day stay into a 6 day stay. I had travel documents taken by someone at the front desk to verify my info that were never returned to me. Very sloppy.

Be very careful when making phone calls from this hotel. Do not believe what they say in the posting in the guest room. I was charged an exhorbitant sum of money for some phone calls that I had made to a local London mobile phone number. They do not advertize this very important bit of information to you that the phone calls are not charged equally.

I feel cheated and will be contacting the hotel about their
phone call pricing.

Would I stay here again? Probably not. I don't like being robbed.

Loved it

from A TripAdvisor Member
We spent a week in this hotel and had a fantastic time. We required a hotel with a family room and were enough space for the four of us. Our room exceeded our expectations. It was a large double size room with high speed internet, coffee maker and fridge. Our room and the entire hotel were very clean.

The hotel location was also a plus. The tube station was 100m away and there was easy access to taxi and london bus stops. There is also ample shopping near by on Oxford street.

The only complaint I have with the hotel was the poorly informed consierge - who could not think of a way to get to Stanstead Airport at 6am. (We hired a limo driver for 50.00)

Great Hotel

from A TripAdvisor Member
We stayed here from May 23 to June 4, 2004 and had a wonderfully stay. The staff was very nice and helpful.

Yes, the beds were a little hard, but we like that.
Yes, there were a lot of people from tour groups staying here, but I met and talked to alot of very nice people from all over the world just sitting in the lobby, that was one of the joys of my stay.

We were booked under Business Class, not sure how much more this cost, but was well worth the expense. (The cost for anyone to upgrade to Executive class was only 15GBP more per night)
With the business class we had access to the business lounge (0700-2300), which was really great. Check in & out there, (no lines) internet access, unlimited soda, wine & liquor, cont. breakfast(also full breakfast in cafe), big screen TV, snacks all day. And the best part is that all that is included in the price of the room. If we ever make another trip to London we will definitely stay here, but might try the Executive class, just to see what that lounge is like.

The hotel is ideally located for easy access to the Tube, buses, shopping & restaurants.

Also the hotel has central A/C, which you will not find in alot of your smaller hotels and B&B's.

The room was spacious, very clean and comfortable and very nicely decorated. All the amenities - coffee, tea, cookies, iron, iron board, pants press, heated towel rack. A "Do not disturb" switch, that lights a sign on the wall outside the door.
Very heavy wood doors that keeps out all noise from the hallway.

Highly recommend!!

A good tourist class hotel

from bjchartran
My wife and I have stayed at the Thistle Marble Arch several timesand will be returning there in August 2004. It is good tourist class hotel and one must not expect the rooms or service of a luxuary hotel. Like most London hotels the rooms are small by American standards but ours have always been clean and the bath room top notch as a result of a recent renovation. And the hotel is AIR CONDITIONED, (not many tourist class hotels in Londor are) and it works. Great location with the Marble Arch tube station only a short walk away and the hotel is located on Oxford St., London's prime shopping area. If you do not want to take breakfast at the hotel, there are a number of small eating places within a short distance. NOTE: There is a gay bar on Ontario St. close by the hotel so be careful not to wonder in by mistake as we did, unless, of course, you are of the persuation.

good place

from A TripAdvisor Member
I read all those comments and still stayed at the Marble Arch.

I cant imagine what those people were thinking. I stayed there for 3 nights and thought it was a great place to stay.

The front desk was great. The bellmen were very helpful and professional. I couldnt walk 50 feet without someone asking me if I needed anything.

Of course, its Europe, so the room was a bit small. But it was clean and well kept. I had a down comforter bed and the sheets were clean.

It was a nice place to stay. Was not a palace, but a great, centrally located hotel.

Liked somethings, hated others

from mamamaggie
Just back from a cruise to Sandanavia. Stayed two nites at the Thistle Marble Arch. Room was clean, location was good, but what about those beds. Husband and I had to sleep in separate twin beds. My bed traveled because its wheels were rather lose. Couldn't get in the tub to shower because I had knee surgery and it was too high for me to climb into. Would stay there again if bed was at least a queen and the shower was easier to get into.

Thistle Marble arch hotel

from A TripAdvisor Member
after reading so many bad reviews about this hotel, we were really nervous. However, it was delightful! Very old, but well taken care of.. Large room with nice bath, heated towels!! Nice antique furniture. The Glenn MIller bar was just what we needed after a long travel day. Excellent breakfast buffett. We would certainly stay there again. Located right on the busiest street in London, Oxford street. one and one half blocks from hop on hop off bus. Feel free to e mail me if any questions about London.

Chip Brady

So-So

from North_Wales_Lass
Just got back yesterday. Good points: Good location, nice food, comfortable rooms. Bad points: A lot of foreign staff, would have been nice to hear a British accent in the place, some staff were rude, and the maids kept walking in even though we were due to check out and we didn't have a 'do not disturb' sign for the door. Also, there was blood on the quilt and there was a dirty white sock in the corner of the room which did not belong to us with blood on it. Nice. And they also need more English-speaking staff.

I could live there

from A TripAdvisor Member
We had a great time at the Thistle Marble Arch. I was apprehensive because of some poor reviews, but we received a great price on the room that included breakfast. The location was extremely convenient. Our room was spacious, clean, and well stocked with towels, coffee, and tea. The bath was very luxurious with plenty of hot water and a heated towel rack. We found the staff to be helpful and friendly both in the hotel and in the dining room. There was a group of loud school children running the halls one night, but a phone call to the front desk took care of the problem. With the price of rent in the area, I could live quite well at the Thistle Marble Arch.

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Other names for Thistle Marble Arch Hotel

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  • Address: Bryanston Street - London - England - W1A 4UR - United Kingdom
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