Thistle Kensington Park Hotel, London , United Kingdom

 

Popular Travel Destinations

Recently Reviewed Hotels Around London

Thistle Kensington Park Hotel, London

Traveller Reviews

Rating

5.5/10
Thistle Kensington Park

Official Contact Details - Thistle Kensington Park Hotel

  • Address: De Vere Gardens - London - England - W8 5AG - United Kingdom
  • Phone: 0870 333 9112
  • Email:
  • URL: http://www.thistlehotels.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 353

"This is the second time we have stayed in this hotel and both have been a pleasurable experience...."

"Priced at $200 a night and ranked at four stars, this hotel was about four times too expensive..."

See All Reviews

Reviews - Thistle Kensington Park Hotel

2 reviews (Showing 1 - 2)
Review this Hotel

Rating:

9/10
Excellent stay again.
Submitted by: Shirley in 07/10/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
This is the second time we have stayed in this hotel and both have been a pleasurable experience. Have recommended this hotel to a lot of friends and family. I am trying to book again for a weekend with my partner for his birthday.
0 out of 0 reader found this review helpful
Was this review helpful? Yes - No

Rating:

2/10
Shabby furnishings, poor service
Submitted by: Allie in 11/21/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Family Traveller
Priced at $200 a night and ranked at four stars, this hotel was about four times too expensive and too highly ranked for the service and accommodations provided. At the last minute, we ended up having to add another person to our room. After giving us a dirty look and muttering about not booking correctly ahead of time, the lady at the reception desk charged us 20 pounds, a fee which included nary a cot or spare towel--only breakfast. We lugged our suitcases up to the room, only to discover that the card reader on our door was broken and wouldn't read our key card--even the maid's master key card wouldn't work. The maid called reception, then waved over the housekeeper, who called reception, who didn't pick up, then the housekeeper called someone to have a few words, explained to us that the door had been broken for a while (apparently, that was supposed to help us feel better), and then he sent us down to reception, who cut us two more key cards , which still didn't work on the door (obviously)...and we continued walking up and down the stairs between the lobby and our room for about an hour, repeatedly explaining the problem to individuals with various levels of indifference or comprehension, until finally we were informed that maintenance had been called to fix the door and that we should wait in the hallway outside the room until it was fixed. Overall, I felt that in addition to not providing very uniform or high-quality service, that the hotel employees (especially those from different departments) didn't get along very well. Needless to say, even before we saw our room, our impression was not very good. Inside the room, the tiles were falling off the bathtub, the lampshades were severely stained, the mirror on the wall gave a great shudder every time the bathroom door was closed, and everything was generally in shabby condition. Additionally, we couldn't find a single contact number for the hotel so that we could call reception and find out when breakfast was served, though we finally managed because we remembered the number the housekeeper had repeatedly tried yesterday, to no avail (the silver lining in the cloud, I suppose). However, I have to admit that hotel service was not terrible all around--for what it's worth, the waiters and waitresses at breakfast were quite good.
0 out of 0 reader found this review helpful
Was this review helpful? Yes - No
 

(hotels)loading

Thank you for your review of the Thistle Kensington Park Hotel

We will review your submission shortly. If it meets our review guidelines, we will publish it to the site.

Booking inquiries or messages meant for the staff of this property will NOT be forwarded through this form.

When we approve the review, we will send you an email.

Please note that we will publish only your firstname and no other personally identifiable information (including your family name or email address).

Review & Rate the Thistle Kensington Park Hotel

Have you stayed at this accommodation? Share your experience by reviewing this property's rooms, location, amenities, and services.

Booking inquiries or messages meant for the staff of this property will NOT be forwarded through this form.

Fields with an * are required. Errors will be indicated in red

already a member ? (Won't be published)
Forgot password ?
(ex: Great Service & Staff!)
(As a reminder, you can review the price, location, rooms, restaurants, bars, staff, services)

Too many UPPERCASE letters

TravelLibrary does not publish reviews that are written with too many capital letters. Please use the button below to convert it to Title Case or edit your review yourself.

Photos

Do you have any photos your fellow travellers might be interested in ?

[x] Click on any uploaded picture to remove it.

NOTE: If you represent the management of this property and would like to respond to a review, please use the management response form.


Close

Forgot Password

Enter your username and we will email you your password.

(hotels)loading